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Reviews of Radisson Resort and Spa Lonavala

4.5 out of 5
Radisson Resort and Spa Lonavala
Plot No 19, 21 & 27-29, Gold Valley, Sector D, Tungarli, Lonavala

Reviews

8.0

Very good

Rating 10 - Excellent. 4 out of 11 reviews" "
Rating 8 - Good. 4 out of 11 reviews" "
Rating 6 - Okay. 2 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place for short break
It was wonderful weekend stay with family
Stayed 1 night in Oct 2023
Response from Radisson Resort and Spa Lonavala on 2 Nov 2023
Dear Guest,We are delighted to know that every aspect of your experience was excellent and that we exceeded your expectations. We believe in creating a memorable and immersive experience for our guests, and it's heartening to know that we succeeded in doing so during your stay. Thank you once again for your kind feedback, and we hope to welcome you back for another wonderful stay in the future.Sincerely,Faisal Nafees General Manager

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Radisson Resort and Spa Lonavala on 2 Nov 2023
Dear Anil,We are delighted to know that every aspect of your experience was excellent and that we exceeded your expectations. We believe in creating a memorable and immersive experience for our guests, and it's heartening to know that we succeeded in doing so during your stay. Thank you once again for your kind feedback, and we hope to welcome you back for another wonderful stay in the future.Sincerely,Faisal Nafees General Manager

4/10 Poor

Ashish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bathroom damaged
Stayed 1 night in Apr 2023
Response from Radisson Resort and Spa Lonavala on 5 Jul 2023
Dear Guest, Thank you for sharing your review with us. Your feedback is noted. We thank you for staying with us and hope to serve you again!Sincerely,Faisal Nafees

10/10 Excellent

Ajit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Radisson Resort & Spa Lonavala on 14 Sept 2022
Dear Mr. Ajit,We are delighted to know that every aspect of your experience was excellent and that we exceeded your expectations. We as a team truly strive to be guest-centered and provide passionate and personal service. We look forward to receiving you again at Radisson Resort & Spa Lonavala and hope that you will plan sooner rather than later.Best regards,Radisson Resort & Spa Lonavala

8/10 Good

harry

Travelled with family
Liked: Staff & service, amenities
Shoma from the dining service was very good amazing service front desk was also very good almost all the staff was perfect I can say even till the tall door man he was very pleasent and always extremely helpful through out we got two suites though there’s nothing in their to make it a suite not even any ambiance literally room with a couch and ac is very very rattling and loud not worth the money better to keep a basic room
Stayed 1 night in Jan 2022
Response from General Manager Radisson Resort and Spa Lonavala on 20 Jan 2022
Dear Mr. Hary, Thank you for taking the time to review our Hotel. On behalf of our entire staff at Radisson Resort and Spa Lonavala we apologize for the concerns you shared about your experience at this hotel. We shall work diligently to address the shortfalls with our team. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, General Manager Radisson Resort and Spa Lonavala

6/10 Okay

Amit

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

NEELANJANA

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was good . The disappointing part was finally at the billing desk. The person who was at the desk swiped the amount before even checking that our amount was already blocked at Expedia and we landed up paying Twice. We waited to be resolved for long ,but in vain. The concerned person assured that the amount will get reversed but still its pending. Its already been a week that we have visited the Property. I have been trying to get in touch with the Property and the concerned person at the Cash, but he seems to be least bothered to pick up the call. This was not the Ist time we are staying with Radisson. But experiencing something like wasnt expected.
Stayed 1 night in Sep 2021

8/10 Good

Medha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro: The breakfast buffet had a lot of variety. Live counters for egg and dosas, continental, Indian and both veg and non-veg options in plenty. Con: The property has a good view of the hills but it has bars instead of windows which completely blocks the view!
Stayed 1 night in Oct 2021

8/10 Good

DHANRAJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is build in a very unique way using stones to give a natural look like fort.The ambiance is very good also the food was very excellent.
Stayed 2 nights in Sep 2021

10/10 Excellent

Atif

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was neat, clean and beautiful. The staff was so humble, polite and caring. Everything was superb. The recreational area has lots of stuff including PS5. The gym is fully equipped with the latest equipment. I would surely visit again highly recommended
Stayed 2 nights in Aug 2021
Response from General Manager Radisson Resort and Spa Lonavala on 10 Sept 2021
Dear Gust, Thank you for taking the time to review our Hotel. We are pleased to see that you enjoyed your time at the Hotel. On behalf of our entire staff at Radisson Resort and Spa Lonavala we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, General Manager Radisson Resort and Spa Lonavala