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Reviews of Grand Victoria Boutique Hotel

4 out of 5
Grand Victoria Boutique Hotel
Bernardo Valdivieso 0650 y JA Eguiguren, Loja, Loja

Reviews

8.8

Excellent

Rating 10 - Excellent. 35 out of 61 reviews" "
Rating 8 - Good. 17 out of 61 reviews" "
Rating 6 - Okay. 7 out of 61 reviews" "
Rating 4 - Poor. 2 out of 61 reviews" "
Rating 2 - Terrible. 0 out of 61 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Rifle

Stayed 1 night in Apr 2024

10/10 Excellent

Rifle

Liked: Cleanliness, staff & service, property conditions & facilities
The continental breakfasts have improved tremendously! As a traveling American, I can say that Grand Victoria Boutique Hotel has really exceeded, even beyond many high ranking Hotels in the states! They are certainly my favorite foto in all of Loja! Way to go ! Grand Victoria Boutique Hotel :)
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Renda

Travelled with partner
Liked: Amenities
Most beautiful hotel and such a friendly staff. Thank you!
Stayed 1 night in Aug 2023

8/10 Good

JOSE

Stayed 1 night in May 2023

10/10 Excellent

Sue, Kuna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
all around great
Stayed 1 night in Mar 2023
Response from Sr. Sue on 28 Apr 2023
Estimado. Sr. Sue Me alegra saber que nuestro personal le ha parecido amable y cordial. Trabajaremos para que todo el equipo de quienes hacemos el Grand Victoria Boutique Hotel, seamos unos verdaderos anfitriones para nuestros huéspedes y podamos ofrecer la mejor de las informaciones. Agradezco su tiempo dedicado para hacernos conocer su recomendación por cuanto nos ayudan a mejorar.AtentamenteHerbert Moreno J.Gerente General

10/10 Excellent

William

Stayed 1 night in Feb 2023

6/10 Okay

KARA

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not able to use pool, hot tub. Need more variety in breakfast

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, the staff very friendly and the hotel very clean
Stayed 1 night in Jul 2022

10/10 Excellent

Franklin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was good, great location and very respectful for COVID times. Overall experience was great
Stayed 2 nights in Jan 2021

10/10 Excellent

JOSUE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Classy but.....
The hotel is lovely but rooms are not air conditioned or heated- not even a ceiling fan. No windows to the street only windows that open towards the hallway so no ventilation. The suites do have windows to the street that will allow for ventilation. The staff went above and beyond fulfilling any and all requests. The hotel is classy in appearance and the neighborhood seemed safe. There is a pharmacy at the corner of the street next to a small bakery. I would stay again but only in a suite- the staff made up any short comings the property had. Also, if you don’t speak Spanish things may get a bit difficult but pls don’t be rude to them.
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Loja
Fabulous hotel, just wish everything wasn't closed for Carnival. First receptionist spoke some English and was very helpful. The next day the receptionist spoke no English and couldn't even tell us where there might be an open restaurant. Turns out we found a delicious restaurant right in the hotel!
Stayed 3 nights in Feb 2020
Response from HOTEL on 26 Feb 2020
It was a pleasure for us to have you visiting our city and our beautiful Hotel. we are happy to hear that very good feedback and also your comments to improve, beacuse those are the one help us to reinvent us every time. We work for offerd the best experience, and we would like to invite you to let us offerd you a better experience next time. Grad Victoria Boutique Hotel always can be your second home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception was very polite and told us about what there’s to see and how much it was to get to places room was clean and very quiet I would recommend to everyone the city was very safe to go out
Stayed 5 nights in Apr 2019

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Estimada Rocio. on 13 Jun 2019
Estimado Muchas gracias por tu reseña sobre tu estadía en nuestro hotel. Su opinión es muy valiosa para nosotros, ya que nos esforzamos por mejorar todas y cada una de las estadías. Hicimos lo posible para atenderle cuando llegó al hotel, Estamos muy agradecidos por tus comentarios. ¡Sería un placer darle la bienvenida personalmente a nuestro hotel! Con mucho aprecio.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
charming hotel - we would definitely stay there again
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was pretty, my room was spacious enough, and the premises were clean except for the first room that I was brought to. There were stains on the end table by the bed and the floor was stained, dirty and had hair on it, as was evidenced when I removed my white socks and they were grimy and had to be thrown away. As a recompense, as I was checking out and pressed the matter, they offered me a free dessert, which made me laugh. BUT, the staff generally was professional and pleasant. The hotel restaurant's food was only so so.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Looks impressive on arrival, but room acoustics and vitalization need improvement. If you are a light sleeper, stay away. The hotel staff were nice and accommodating.
Stayed 3 nights in Dec 2018

6/10 Okay

R, Ecuador

Liked: Cleanliness, staff & service
Disliked: Room comfort
Employees were super friendly. Good breakfast. Problems with shower draining and room very warm. There was no a/c and room was like a sauna. Asked for and was given a fan which proved some relief
Stayed 6 nights in Oct 2018

10/10 Excellent

David, London, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, renovated, colonial style hotel in centre of Loja
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Touring Ecuador
Very nice room and bathroom, lovely hotel. Room was a bit stuffy, no a/c. Requested an electric fan and it was delivered immediately.
Stayed 1 night in May 2018

4/10 Poor

Lanita

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
Response from Recepción Grand Victoria Boutique Hotel on 30 Mar 2018
Estimado cliente, gracias por sus comentarios, pero nos gustaría saber los inconvenientes causados durante su estadía para poderlos corregir y su ves mejorar. Estamos siempre a las ordenes

8/10 Good

Luis

Liked: Property conditions & facilities, room comfort
Restored property
Loja is a small city off most people's paths, I myself have been there only 3 times since moving to Ecuador 35 years ago. I used the hotel strictly for a night's rest but I did notice it was mostly well kept. The hot water in the shower pulsated, probably some issue tho a pump, yo your water temperature fluctuates. There is a pool but during my stay it was dry. The carpet didn't look that bad but my white socks where filthy in minutes. No room service on Sundays.
Stayed 1 night in Dec 2017

10/10 Excellent

pat, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located.
Very nice accommodation. Flexed with me on an early check in and later check out. Staff friendly and helpful.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel staff slow but enjoyable stay
Great stay even though water was off for about 12 hours

6/10 Okay

Edward, Central New York

Liked: Cleanliness, room comfort
Loja city center
Beautiful hotel in the center of Loja with the worst WiFi of the whole trip. Stayed in a junior suite advertised as air conditioned and while your really don't need air conditioning in Ecuador the rooms have little to no air flow and become stuffy fairly quickly. The staff was wonderful and the hotel is clean but a little over priced in comparison to other hotels we visited.

10/10 Excellent

j andrew, Duckburg USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puttin' On The Ritz In Southern Ecuador.
Really fine hotel right off main plaza. Staff very eager to please but unobtrusive. Classy joint, eh. Very good restaurant if a bit pricey for Ecuador. If you're travelling on the cheap you won't be staying here anyway. Walk around, free museums etc.Completely safe. Big fiesta every Friday, Policia band blazing away. Eat a cuy.

10/10 Excellent

Ron, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very nice, newer hotel down the street from Parque Centro. Excellent staff who were very helpful.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 1 night in Mar 2024

10/10 Excellent

EDILMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen sitio para hospedarse
Stayed 2 nights in Dec 2023

8/10 Good

Juan Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicada en el centro
Stayed 1 night in Mar 2023
Response from Sr. Diego on 28 Apr 2023
Estimado. Sr. Diego. Me alegra saber que nuestro personal le ha parecido amable y cordial. Trabajaremos para que todo el equipo de quienes hacemos el Grand Victoria Boutique Hotel, seamos unos verdaderos anfitriones para nuestros huéspedes y podamos ofrecer la mejor de las informaciones. Agradezco su tiempo dedicado para hacernos conocer su recomendación por cuanto nos ayudan a mejorar.AtentamenteHerbert Moreno J.Gerente General

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Martin

Stayed 4 nights in Sep 2022
Response from Sr. Martin. on 26 Sept 2022
Estimado.Sr. Martin. Muchas gracias por su valoración y comentarios acerca de nuestro hotel. Nos alegra que haya disfrutado su estancia con nosotros. ¡Sería un placer darle la bienvenida personalmente a nuestro hotel!Con mucho aprecio. Gerente general

10/10 Excellent

OSCAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Mayer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from Grand Victoria Boutique Hotel on 24 Feb 2021
Estimada. Muchas gracias por su valoración y comentarios acerca de nuestro hotel. Nos alegra que haya disfrutado su estancia con nosotros. ¡Sería un placer darle la bienvenida personalmente a nuestro hotel! Con mucho aprecio. Saludos cordiales.

10/10 Excellent

ROX ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Rodrigo, Quito

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno con clase y recomendable para una visita, suguero un poco más de limpieza.
Stayed 1 night in Feb 2020

10/10 Excellent

gabriela b

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maravilloso
excelente
Stayed 2 nights in Feb 2020

8/10 Good

Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY BUENA ATENCION
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Karen on 6 Dec 2018
Estimado Marcelo, gracias por sus comentarios, esperamos tenerle pronto en nuestra casa en Loja, saludos cordiales.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente recomendado
Excelente un ambiente confortable y atención de primera
Stayed 2 nights in Nov 2018
Response from Karen on 6 Dec 2018
Estimada Alexandra, reciba un cordial saludo, gracias por sus buenos comentarios, estamos siempre a las ordenes y esperando tenerle de nuevo en nuestra casa en Loja.

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2018
Response from Karen on 6 Dec 2018
Gracias por sus comentarios, estamos siempre a las ordenes.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
El hotel es muy cómodo, tiene una ubicación central que facilita los desplazamientos en la ciudad. Personal muy amable, muy buen servicio de alimentación.
Stayed 1 night in Oct 2018
Response from Karen on 6 Dec 2018
Estimada María, gracias por sus comentarios,estamos siempre para servirle. Saludos cordiales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La mejor ubicacion
Cuando me duché, el agua se volvió fría dos veces. No es agradable.
Stayed 1 night in Sep 2018

8/10 Good

PABLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort