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Reviews of Holiday Inn Express Hotel & Suites Logansport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Logansport, an IHG Hotel
3939 E Market St, Logansport, IN

Reviews

8.2

Very good

Rating 10 - Excellent. 213 out of 455 reviews" "
Rating 8 - Good. 138 out of 455 reviews" "
Rating 6 - Okay. 53 out of 455 reviews" "
Rating 4 - Poor. 26 out of 455 reviews" "
Rating 2 - Terrible. 25 out of 455 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Staff & service, property conditions & facilities
Great experience
Stayed 1 night in May 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Stayed 2 nights in Apr 2024

6/10 Okay

Joe

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Bathroom in particular had old tub with chipped spots and caulking coming loose around base. Toilet seat loose. Carpeting, especially in hallways appeared dirty and worn. Lots of noise from other rooms, particularly could hear small children crying and making noise in rooms on the same floor. Could hear any movements of furniture from room directly above. Staff was super friendly and helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. Will not hesitate to stay there again if the occasion arises.
Stayed 1 night in Apr 2024

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Joseph, Berwyn

Disliked: Amenities
no laundry.
Stayed 7 nights in Feb 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very friendly and clean facility we've have stayed at. The price was very reasonable as well.
Stayed 1 night in Feb 2024

10/10 Excellent

tiffany

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind front desk staff and housekeeping staff. Breakfast was very good. Enjoyed my stay and will stay there anytime I’m in town.
Stayed 2 nights in Feb 2024

2/10 Terrible

chelsea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this Hotel at All Costs - Family in distres
Experience: Budget hotel masquerading as a Holiday Inn Express & Suites This hotel's lack of accountability and empathy turned our family vacation into a nightmare, especially for our daughter's 10th birthday. Despite promises of a functioning pool, even confirmed by several calls in advance, we arrived to find it closed for "surprise maintenance." Wow. The manager refused to help, offering no solutions or refunds. Even Hotels.com struggled to get them to understand the policies, rules, good faith concerning such matters, and then they struggled to reach them on the phone. They basically ghosted us and Hotels.com. Manager wasn't even on property. All they wanted was to keep our money and repeat their refund policy ignoring their requirement to honor what we were promised when we booked. Key Issues: Broken Promises: Promised a functioning pool, failed to deliver, and said they had no idea about the closure. Unprofessional Management: Ignored calls and requests, offered no solutions. Hotels.com ended up refunding us since Holiday Inn avoided accountability and even answering the phone. Manager was off-site. Lack of Empathy: As displaced Maui wildfire victims, we were already stretched thin emotionally and financially. Their lack of understanding and inflexibility made a challenging situation even harder, especially when celebrating our daughter's birthday. Bait-&-Switch Tactics: Promised amenities, then claimed ignorance when unavailable. Alternative: Hilton Home2 Suite
Stayed 1 night in Feb 2024

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and pleasant staff. Overall a nice place to stay at a decent price.
Stayed 1 night in Feb 2024

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and smelled great, and had a full breakfast downstairs every morning.
Stayed 3 nights in Jan 2024

2/10 Terrible

Danielle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mad asf
Loud kids upstairs. Came in over night for work and got no sleep. The front desk was no help didn't even offer to move rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Casy, Eagle River

Stayed 1 night in Jan 2024

10/10 Excellent

Casy, Eagle River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Casy, Eagle River

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my stay. Friendly staff! Clean room. Quiet. Comfortable bed.
Stayed 3 nights in Jan 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine...Room was very cool due to the outside temp being below zero. Heat was unable to keep up. 68 was as high as we could get the room temperature.
Stayed 2 nights in Jan 2024

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Mitzi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jim

Stayed 1 night in Jan 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Tamara

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was a lot of water pouring into the building where guests sit down to eat when it was raining and you could tell that this was not a first time leak because there was a crack going down around the window with brown streaks around the tub in the suite we stayed in was dirty looking and you could see where around the counter in the bathroom needed to be sealed again.
Stayed 3 nights in Nov 2023

8/10 Good

Michael, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service
It was OK. I've stayed here at the holidays for many years. My only complaints are (1) the toilet is super noisy and (2) my room was not serviced on Thanksgiving day.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great place to stay breakfast was biscuits. Gravy. Scrambled eggs, bacon sausage pancakes OK for a while to get of good stuff hot. Room clean
Stayed 2 nights in Nov 2023

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very nice hotel. Breakfast was excellent.
Everything was excellent except the bathroom door would not close.
Stayed 2 nights in Nov 2023

10/10 Excellent

ERNESTO

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Oct 2023

2/10 Terrible

John

Business traveller, Travelled with pets
Disliked: Staff & service
Efron the manager harrassed me over my service dog. Asked for his general manager and he wouldn't provide me any contact information for him. Worst experience in an IHG hotel. Made me take my dog off the property. Very unprofessional and very rude. Will not recommend staying here for work or pleasure. Hotel owners should check into the actions of there management. Efron acted like a complete idiot in front of guests and workers embarrassing me and defamating my character. Miguel the GM wound not take my calls to resolve this matter. Very poor representation of this establishment. I am a bonvoy member and this incident makes me think twice about their involvement with their management
Stayed 1 night in Oct 2023

2/10 Terrible

Ruben

Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Brooke

Stayed 1 night in Oct 2023

8/10 Good

Sherrill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Easy checkin. Nice room. Air didn’t work. Very good breakfast. Pool cold, very high chlorine.
Stayed 1 night in Oct 2023

8/10 Good

Jean

I like that it was close to the highway. The room still needed some renovation such as completing tile work in the bathroom.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

LUIS

Stayed 2 nights in Sep 2023

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, good area, friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
Stayed 1 night in Aug 2023
Response from Sales on 29 Aug 2023
Thank you so much for your great review! We hope to see you again!

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sales on 29 Aug 2023
Thank you so much for your great review! We hope to see you again!

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds - omg I wish I could’ve taken it home w me! Most comfortable eveeeer!!!!
Stayed 2 nights in Jun 2023
Response from Sales on 29 Aug 2023
Thank you so much for your great review! We hope to see you again!

10/10 Excellent

Adele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay.
Stayed 1 night in Aug 2023
Response from Miguel on 11 Aug 2023
We love to see these 5 out of 5 reviews. We hope to see you again soon!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Miguel on 6 Aug 2023
Thank You very much for the kind review. We hope to see you during your next stay in town. Until then travel safely!

10/10 Excellent

Dean, Daytona Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Parking can be a problem if you arrive later in the evening. Trucks take up a lot of car spaces.
Stayed 7 nights in Jul 2023
Response from Miguel on 24 Jul 2023
Dean,Thank you for your review. It is great to see 5 out of 5's. I will let the staff know their hard work is being noticed.

10/10 Excellent

Jorge

Stayed 1 night in Jul 2023
Response from Miguel on 6 Aug 2023
We very much appreciate you taking the time to review the hotel. Hopefully we will see you again soon!

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Miguel on 11 Aug 2023
Than you for the great review. We hope to see you again during your next trip to the area.

10/10 Excellent

Cathy

Stayed 1 night in Jul 2023
Response from Miguel on 6 Aug 2023
Thank you for the time you took out of your day to give us such a great review I will let the staff know they are doing great!

4/10 Poor

Brian

Stayed 2 nights in Jul 2023
Response from sales on 11 Jul 2023
Thank you for your feedback- we regret that your stay was not great and hope that in the future, we can show you improvement.

10/10 Excellent

Kelly

Stayed 1 night in Jul 2023
Response from Miguel on 6 Aug 2023
Thank you for the 5 out of 5 review. The staff will be happy to know that their hard work is paying off!

6/10 Okay

Cindy

Stayed 1 night in Jun 2023
Response from sales on 11 Jul 2023
Thank you for your feedback! We hope that your stay was good enough to give us the chance to improve upon your next one!