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Reviews of Super 8 by Wyndham Logan

2 out of 5
Super 8 by Wyndham Logan
865 S Main St, Logan, UT

Reviews

7.0

Good

Rating 10 - Excellent. 233 out of 1003 reviews" "
Rating 8 - Good. 332 out of 1003 reviews" "
Rating 6 - Okay. 195 out of 1003 reviews" "
Rating 4 - Poor. 131 out of 1003 reviews" "
Rating 2 - Terrible. 112 out of 1003 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest,Thank you for your feedback! We're thrilled you enjoyed your stay and appreciate your high rating. If there's anything we can do to make your next visit a perfect 5-star experience, please let us know. We look forward to welcoming you back soon!Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on 19 May 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent stay with us.We look forward to welcoming you back for another fantastic experience.Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hotel Manager on 19 May 2024
Dear Guest,Thank you for your wonderful review! We're delighted to know that you had a fantastic stay with us. We look forward to welcoming you back for another excellent experience.Sincerely, Hotel Manager

6/10 Okay

Benjamin

Stayed 1 night in May 2024
Response from Hotel Manager on 18 May 2024
Dear Guest,Thank you for your feedback. We appreciate your rating and would love to know how we can improve to earn a higher rating in the future. If you have any specific suggestions or concerns, please don't hesitate to share them with us. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Kreg

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we walked into the office the person working was eating chicken wings covered in sauce. When he saw us, he sucked his fingers "clean", wiped his hands on his pants, and walks over and asks for my ID and credit card. How utterly disgusting, I wish I was making that up! If I hadn't prepaid for the rooms I would have walked out right then. The rooms were cleanish, but the chairs in both rooms had awful stains from God knows what.
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,We sincerely apologize for the unacceptable experience you encountered during your stay. Your feedback is deeply concerning, and we will address the issues regarding our staff's behavior and the cleanliness of the room immediately. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

ardath

Disliked: Cleanliness, property conditions & facilities
Conditions, cleanliness, old
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,Thank you for sharing your feedback. We apologize for any shortcomings in cleanliness and maintenance during your stay. Rest assured, we take your comments seriously and will address these issues promptly to ensure a better experience for our future guests.Sincerely, Hotel Manager

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The shower curtain Rod was ready to fall off in the room and for as much money as we paid for one night, which is $207. You can have a better continental breakfast.
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,Thank you for your feedback. We apologize for the issue with the shower curtain rod and any inconvenience it may have caused. We'll address this promptly to ensure a better experience for our guests. Regarding breakfast, we'll review our offerings to enhance the value for our guests. Your input is valuable, and we hope to welcome you back for an improved stay in the future.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

10/10 Excellent

marla

Liked: Cleanliness, staff & service, property conditions & facilities
Room & bathroom was clean, comfortable bed.
Stayed 1 night in May 2024
Response from Hotel Manager on 3 May 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you found your room and bathroom clean and comfortable, with a cozy bed. Your satisfaction is our priority, and we hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

6/10 Okay

Steven

Disliked: Property conditions & facilities
The bed wasn't comfortable. The shower was fine. There was no water fountain in the building, apparently. The help was "colorful." Baseline-quality room with a $60 pricetag.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. We apologize for any discomfort you experienced with the bed and any inconvenience regarding the lack of a water fountain. Your comments about the help will be addressed with our team. We appreciate your input and will use it to improve our services. If you have any further concerns, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

6/10 Okay

Monte

Travelled with family
Disliked: Property conditions & facilities
Low priced for a reason.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We're always looking for ways to improve, so if there's anything specific you feel we could do better, please let us know. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Brendie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very rundown. Our room had terribly patched up walls and ants crawling around. It felt dirty to be in the room. I will not be staying here again and I would not recommend it to anyone.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Brendie,We apologize for the disappointment you experienced during your stay. It's disheartening to hear about the condition of your room and the presence of ants. This falls far below our standards of cleanliness and comfort. Your feedback is invaluable, and we'll take immediate action to address these issues. We understand your decision not to return, but we hope you'll reconsider in the future as we strive to improve.Sincerely,Hotel Manager

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grrat staff excellent service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for your perfect rating and kind words! We're thrilled to hear that you had an excellent experience with our staff and service. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Good

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was wonderful. Considering the obvious age of the establishment the room is clean and smells nice. Pillows are decent and mattress is firm. Only problems I have is mold on the bathroom ceiling and multiple bugs in the indoor pool and hot tub which made my small kids freak out a bit. All in all not too bad.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for your feedback, Wendy! We're glad you found our staff wonderful and enjoyed the cleanliness and comfort of your room. However, we apologize for the issues you encountered with mold in the bathroom ceiling and bugs in the indoor pool and hot tub. We'll address these promptly to ensure a better experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Linda

Hole in the floor/wall behind the bathroom door.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Guest,Thank you for your perfect rating, and we appreciate your feedback. We apologize for the inconvenience caused by the hole in the floor/wall behind the bathroom door. Please rest assured that we will address this issue promptly to ensure a better experience for our guests in the future. Your satisfaction is our top priority, and we hope to welcome you back for a flawless stay next time.Sincerely, Hotel Manager

2/10 Terrible

Moses

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotels I've ever stayed at. The beds were like sleeping on a brick, the pillows were oddly shaped and horribly uncomfortable. The staff, while not necessarily rude, followed some very strange property rules. Like: you can't get another/extra room key unless your whole part of guests is at the front desk with you, or you can't get extra towels for your room unless you bring back the original ones to swap. Just very very odd rules. While checking in, which took entirely too long, the front desk got a call and the concierge commented about "picky guests" and "what do you expect, it's s motel 8?" Won't ever be back to this property and I wouldn't recommend anyone else stay here either. Choose motel 8 to save a few bucks and I definitely regret it!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,We are deeply sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and we apologize for the discomfort you faced with the beds and pillows, as well as any inconvenience caused by our staff's handling of certain policies. We take your comments seriously and will address these issues internally to ensure improvements are made. We understand your decision not to return, but we sincerely hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Thecooperclan

Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,We apologize for any inconvenience or disappointment you experienced during your stay. Your feedback is valuable to us, and we would appreciate the opportunity to understand more about your concerns so that we can address them appropriately. Please feel free to reach out to us directly to discuss your experience further.Sincerely, Hotel Manager

4/10 Poor

Nykele

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate any specific details you can provide about what we could improve. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Jerry

Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We value all guest reviews as they help us improve our services. We're glad you chose our hotel for your stay. While we're pleased to have had the opportunity to accommodate you, we're disappointed to hear that your experience did not meet your expectations. We would appreciate further details regarding your concerns so we can address them promptly and ensure a better experience in the future. Thank you for your review, and we hope to have the chance to welcome you back and exceed your expectations.Sincerely, Hotel Manager

6/10 Okay

Heather

Travelled with family
Liked: Staff & service
Barely maintained.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize if our property did not meet your expectations in terms of maintenance. Please know that we take such comments seriously and will address any areas of concern promptly to ensure a better experience for our guests. Your input is invaluable to us, and we hope to have the opportunity to exceed your expectations during your next visit.Sincerely, Hotel Manager

6/10 Okay

Lorin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you had an overall satisfactory experience during your stay. If there are any specific areas where you feel we could improve and earn that extra star, please don't hesitate to let us know. We value your input and hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

4/10 Poor

Ryan J.

Incidental charges was not discussed through Expedia this made it almost a miss for our stay which was very disheartening
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest,We apologize for any confusion regarding incidental charges. We strive to provide clear information and regret any inconvenience. Your feedback is valuable, and we'll work to improve communication with our guests. We hope you'll consider staying with us again for a more seamless experience.Sincerely,Hotel Manager

10/10 Excellent

Tony

Stayed 3 nights in Mar 2024
Response from Hotel Manager on 13 Apr 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great experience with us. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was clean, quiet and warm. The room and bathroom were clean and looked fairly updated. The staff was extremely kind to us and gave a suberb dinner recommendation. Will stay here next time I'm in Logan again.
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Elizabeth,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that you found our pool clean, quiet, and warm. It's fantastic to know that you also appreciated the cleanliness and updates in your room and bathroom. Providing excellent service is a top priority for us, and we're glad to hear that our staff were extremely kind and helpful, even offering a superb dinner recommendation. We're honored that you plan to stay with us again during your next visit to Logan. We look forward to welcoming you back and providing you with another fantastic experience!Sincerely, Peter PatelGeneral Manager

2/10 Terrible

Bruce

Business traveller
Checked in to room window was broken and bed reeked of pee. I’m disgusted.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay and found our hotel comfortable with good amenities. Your satisfaction is our top priority, and we're glad that our comfortable beds, good shower, and decent breakfast contributed to a pleasant experience. We hope to welcome you back for another enjoyable stay soon!Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

6/10 Okay

Jacob

Stayed 3 nights in Mar 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. If there are specific areas where you feel we could improve, please don't hesitate to let us know. We value your input and hope to have the opportunity to provide you with a more satisfactory stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Sarah

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t too bad until I laid down and thought I saw a bed bug, but brushed it off. The next morning I started to get itchy and had what I thought were hives. Turns out it was bed bugs and I was having an allergic reaction to their bites. My daughter and I both had bites! Terrible and I am praying we don’t bring any home with us!
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Sarah,We're deeply sorry to hear about your experience with bed bugs during your stay. Ensuring the comfort and safety of our guests is our top priority, and we take reports of pests very seriously. We have immediately taken steps to address this issue, including a thorough inspection and treatment of the affected room. Additionally, we will be conducting a comprehensive inspection of all our rooms to ensure this does not happen again. We understand the seriousness of this matter and apologize for any inconvenience or discomfort it may have caused. However, please note that we have a vigorous pest control program and make sure that there are no bugs, roaches or any other pests in our rooms.Sincerely, Peter PatelGeneral Manager

10/10 Excellent

THI KIM LOAN

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear THI KIM, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Peter PatelGeneral Manager

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like is the beds are very hard
Stayed 5 nights in Jan 2024
Response from Hotel Manager on 14 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall. We apologize for any discomfort you experienced with the beds being too hard. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our accommodations for our guests' comfort.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

8/10 Good

Karen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel was not the cleanest. BUT the sheets and towels were! We had read other reviews about bedbugs, so we took the sheets down to the mattress. Nice and clean. The bed is comfortable, and I feel is was a expected for the cost
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found the sheets and towels to be clean and that you felt comfortable with the bed despite concerns from other reviews. We appreciate your understanding regarding the cleanliness and value for the cost. We will continue to work on improving cleanliness throughout the hotel to ensure a more enjoyable stay for all our guests.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

6/10 Okay

kelli

Travelled with family, Business traveller
Disliked: Property conditions & facilities
It needs new paint and carpet and I had to tie the curtains together so they covered the window. It just felt dingy and old
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of the paint, carpet, and curtains in your room. Your comments are valuable, and we will use them to prioritize necessary renovations and improvements to enhance the overall guest experience. We appreciate your patience and hope to welcome you back in the future for a more pleasant stay.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

2/10 Terrible

Conrad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally don't leave negative reviews, but this place was awful. The floors and walls inside our room and in the common areas of the hotel were filthy. Ours wasn't the only room. We had several friends staying in different rooms, and theirs were just as bad. I thought this place would be ok because it is a Wyndham hotel but don't be fooled by the name. Stay somewhere else in Logan.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,We apologize for your unsatisfactory experience. Your feedback is important to us, and we would like to understand more about your concerns to improve our services. If you could provide us with additional details, we would greatly appreciate it. We strive to ensure all our guests have a positive experience, and we regret that we fell short in your case.Sincerely, General Manager

4/10 Poor

Taylor

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower handle broken, fridge broken, hot tub bubbles very extreme don’t turn off. No elevator or another entrance for close access to rooms. Breakfast not a good variety compared to other Wyndham hotels.
Response from Hotel Manager on 9 Mar 2024
Dear Guest,We apologize for the inconveniences you faced with the broken shower handle, fridge, and hot tub bubbles. We'll address these promptly. Regarding accessibility, we'll consider options for future improvements. We regret if our breakfast selection fell short of your expectations. Your feedback is invaluable for enhancing our guest experience. We hope to welcome you back for a more enjoyable stay.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

2/10 Terrible

Jody

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Chose to stay here because it was only overnight and just needed to sleep and shower. Got in at 2 am and had to move to another room because our room was not clean. Toilet seat had feces literally smeared on it that the cleaner didn’t clean properly and there was hair in the sink. The front desk person moved us quickly to another room. He was pleasant and very apologetic, though it was not his fault at all. I can stay in a place that’s not new as long as it’s clean but even the new room had stuff on the floor and definitely showed no pride in cleanliness. Would not stay here again
Stayed 1 night in Mar 2024
Response from Hotel Manager on 9 Mar 2024
Dear Guest,We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. This is not the experience we strive to provide for our guests. Your feedback is deeply concerning, and we will address this matter with our housekeeping team to ensure such oversights do not occur in the future. We appreciate your recognition of our front desk staff's efforts to rectify the situation promptly. Your comments will be used to improve our standards and regain your trust. Thank you for bringing this to our attention.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

4/10 Poor

Nathan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Nathan,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Peter PatelGeneral Manager

4/10 Poor

jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Mar 2024
Dear Guest,It seems like you've provided a review rating without additional context. If you'd like to share more details about your experience or if there's anything specific you'd like to address, please feel free to provide more information. We're here to assist you.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

2/10 Terrible

Manuela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
These people are so rude when we checked in they gave me the run around saying I didn’t have a reservation and then when I told them I needed a bottom floor room they theough a fit about that. Then we got checked in and I was laying on the bed and my niece looked over at me and was like there is a bug I stood up sure enough it was a bed bug we then pulled down the sheets and there was 3 other bed bugs on the bed, they switched us rooms and we took down the blankets and another bed bug was there then they didn’t want to refund me my money so I got charged 2x because I had to move to another hotel I do not recommend this hotel at all
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Mar 2024
Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay. Your experience falls well below our standards, and we deeply regret the inconvenience and frustration you experienced. We take your feedback seriously and will investigate and address these issues promptly to prevent recurrence. Please rest assured that your concerns are being taken seriously, and we will work to rectify them. We understand your disappointment and regret that we were unable to provide you with a satisfactory experience.Sincerely, Hotel Manager

10/10 Excellent

sandra, coeur d' alene

Liked: Cleanliness, staff & service, property conditions & facilities
Just an older property that needed some updating. The room was clean. The bathroom was very tiny.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 5 Mar 2024
Dear Guest,Thank you for taking the time to leave a review. We're pleased to hear that you found our room clean during your stay. We apologize for any inconvenience caused by the size of the bathroom and the need for updates. Your feedback is valuable to us, and we will use it to improve our services.Sincerely, Hotel Manager

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how thoroughly the check in clerk was. I also appreciated the cleanliness of the pool. The continental breakfast was nice as well.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear Guest,Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you appreciated the thoroughness of our check-in clerk, enjoyed the cleanliness of our pool, and found our continental breakfast to be nice. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Disliked: Amenities
I stayed there because of the price. The bed was comfortable and the shower etc. was clean. The couch was old and broken, but I just needed a bed.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Guest,Thank you for your feedback. We're glad to hear you found the bed comfortable and the shower clean. We apologize for the condition of the couch and appreciate your understanding. We hope to welcome you back for a more comfortable stay in the future.Sincerely, Hotel Manager

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,Thank you for taking the time to leave us a review. We're pleased to hear that you had a positive experience during your stay with us, and we appreciate your rating of 8 out of 10. If there are any specific areas where you feel we could improve and earn that perfect score, please don't hesitate to let us know. Your feedback helps us continue to enhance our services for all guests. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Okay

Kaden

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you chose to stay with us. However, we're sorry to learn that your experience fell short of your expectations. We take all guest feedback seriously, and we will use your comments to address any areas where we can improve. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to see that you rated your experience an 8 out of 10. If there are any specific areas where we can improve and earn that extra point for a perfect score next time, please feel free to let us know. We appreciate your support and hope to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Scott

Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Guest,Thank you for taking the time to review our hotel. We are delighted to hear that your experience with us was positive overall, reflected in your rating of 8 out of 10. We strive to provide exceptional service and amenities to all our guests, and it's rewarding to know that we met your expectations in many aspects. However, we also acknowledge that there may have been areas where we fell short of perfection. Your feedback is invaluable to us, and we will use it to address any areas of improvement to enhance the experience for future guests.Sincerely, Hotel Manager

6/10 Okay

Enry

Stayed 4 nights in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,Thank you for sharing your feedback. We apologize for any shortcomings during your stay. Please feel free to reach out to us directly to discuss your concerns further. We value your patronage and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

debbie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Hotel Manager on 7 Feb 2024
Dear Guest,Thank you for your feedback. We appreciate your review and are sorry to hear that your experience was just okay. If there are any specific areas where we can improve, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Christi

Travelled with family
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for taking the time to provide feedback on Hotels.com. We value guest input and would appreciate more details about your stay to address any concerns and improve our services. Please feel free to share specific feedback or contact our management team directly. We strive for guest satisfaction and hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

4/10 Poor

Johnnie, Chubbuck

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms smelled of smoke and towels were dirty. Breakfast was horrible as no juice machine only jars of juice that were frequently empty. Very limited space for such a large establishment.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We take your comments seriously and will address them promptly to enhance our services. We appreciate your insights and hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

6/10 Okay

Emily

Stayed 1 night in Jan 2024
Response from Hotel Manager on 3 Feb 2024
Dear Guest,Thank you for sharing your feedback on Hotels.com. We appreciate your review and are keen to understand more about your experience. If there are specific areas where we can improve or if you have any suggestions, please feel free to share. Your input is valuable, and we are committed to enhancing our guests' satisfaction. Should you have additional details or concerns you'd like to discuss, please contact us directly. We value your feedback and hope to have the opportunity to improve and provide a better experience on your future visits.Sincerely, Hotel Manager

10/10 Excellent

Darlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Guest,Thank you for your fantastic rating! We are thrilled to learn that you had a 10 out of 10 experience during your stay. We appreciate your positive feedback, and if there's anything specific you loved about your time with us, please feel free to share. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 Poor

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel needs remodel ! no remote in room,I called front descend waited 15 min. then went down to desk (late Sunday nite no customers)the girl was sitting at desk she handed me remote and told me to program it ,I said not sure how to do it so Jose came up and did it. the remote would not shut tv off , so it was on all night
Stayed 1 night in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear Guest,We apologize for the inconvenience you faced with the room amenities and the remote control. This is not the level of service we aim for, and we appreciate your feedback. We will address these issues promptly to ensure a more enjoyable experience for our guests. Thank you for bringing it to our attention.Sincerely, Hotel Manager