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Reviews of The Castle Hotel

3.5 out of 5
The Castle Hotel
Kings Road, Llandovery, Wales

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 37 reviews" "
Rating 8 - Good. 10 out of 37 reviews" "
Rating 6 - Okay. 8 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 3 out of 37 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Rebecca

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room small and stuffy. Bedside light flickered therefore couldn’t use to read at night. Dusty. Carpet marked and hadn’t been vacuumed. Television didn’t work properly. Mattress poor, every spring could be felt. White wine served in glass straight from dishwasher. It was so hot I could barely pick it up. The fish we had was overcooked and dry. Check out was very “Fawlty Towers “
Stayed 1 night in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Apr 2024

8/10 Good

Phil

Business traveller
Very friendly and professional staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
All good, good welcome and shown to your room. Lovely breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel is a bit run down, needs a few bits tidying up. Curtain pole hanging off in room and down lighters hanging down from ceiling. The mattress in the particular room I stayed in probably needed throwing out about 2 years ago, it was the worst nights sleep I’ve had for a while. Breakfast was good though.
Stayed 1 night in Jan 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Lovely hotel great location free car parking at back of hotel with reminders to register car number plate at reception. We stayed 2 nights in one of their suites with a 4 poster bed and Lovely furnishings, the bathroom was equipped with a roll top bath . We had evening meal on the first night which was delicious and ,we could not fault the service . Full Welsh Breakfast in the morning again excellent with unlimited tea,coffee, orange juice and selection of cerials and fruits. Would recommend and would stay again
Stayed 2 nights in Jan 2024

10/10 Excellent

Gwilym, Evesham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team members at the hotel are the greatest asset, having stayed there a lot recently, they go above and beyond.
Stayed 1 night in Nov 2023

10/10 Excellent

Gwilym, Evesham

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel are excellent, can’t do enough for you.
Stayed 2 nights in Oct 2023

10/10 Excellent

THP SYSTEMS LTD

Stayed 1 night in Sep 2023

6/10 Okay

N

Stayed 1 night in Jul 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Tom

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Really great stay
Stayed 1 night in Oct 2022

10/10 Excellent

maria

Stayed 1 night in Aug 2022

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Friendly.
Comfortable and Friendly with good food and drinks.
Stayed 1 night in Jul 2022

8/10 Good

Andrew

Travelled with group
Liked: Staff & service
None
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
A large hotel that has seen better days. Heating was on so not comfortable in room, which looked out on rooftops and had an extractor over the kitchen I think, which kept you awake. Staff were very friendly and helpful
Stayed 1 night in Jun 2022

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
Good central location in the town.
Nice hotel good central location in the town. Very friendly staff food was excellent and service first class. The room was dated and fairly cold for December. The cost was reasonable for the room but need to get the heating fixed.
Stayed 1 night in Dec 2021

6/10 Okay

Jodie

Stayed 1 night in Oct 2021

6/10 Okay

Bromwyn

Liked: Cleanliness, staff & service, amenities
Our stay amended Fri 24 Sept 25 Sept only due to family wedding arrangements We liked the spacious room en suite ,nicely presented. The only down comment was the stair case, stairs were uneven due to the old building ( like our selves ! ) All food, breakfast and evening meal excellent If in this area again we would return to this hotel. All round excellent value. Highly Recommended Bromwyn and John Wells.
Stayed 4 nights in Sep 2021

6/10 Okay

Clare

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Castle hotel
A quirky hotel with lots of character. Room not massively clean but comfortable. Food on first night much better than second. We booked a specific table for the second night and it was given to someone else and we were told it was so we could have a quieter area that was then joined by a table with 6 children. The service was very abrupt from one particular member of staff and the food on the second night was poor and mostly overcooked. The breakfast was good as was the service at breakfast.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
we were moved on arrival to a local B B becuase our room was taken!!! paid 125 but B B was 85 request REFUND, not happy with this service
Stayed 1 night in Aug 2021

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel
Good location. Easy parking. Our dinner booking had not been registered despite having used the hotel email and subsequently phoned. Otherwise lovely old hotel.
Stayed 1 night in Aug 2021

6/10 Okay

A

Liked: Cleanliness, property conditions & facilities, room comfort
Nice, convenient place - shame about breakfast!
Well situated in this little town so easy to find. Easy walk to anything you want to look at. Pub car park easy to use. Good real ale if you like that and several other pubs nearby. The only problem was the breakfast which was chaotic and unprofessional on a major scale. John Cleese and Manuel could easily have appeared!!
Stayed 1 night in Jun 2021

8/10 Good

Stuart

Travelled with group
Liked: Staff & service
Town Centre Hotel
Historic building in the middle of town, good bar and restaurant on site plus on site parking. Rooms were simple, clean & comfortable.
Stayed 1 night in Jun 2021

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Aesthetically pleasing but thats it
The place looked lovely. There was no atmosphere in the hotel bar and restaurant. Staff seemed like they didnt care much. Asked about the food and the guy was just like its pub food. We ate elsewhere. Doing renovations work at 830 in the morning with constant banging. If you wanted a good kip and quiet morning, dont stay here. Breakdast was not great. Room was dated but clean. Couldnt bath as no bath plug. Didnt want tk bath in the morning due to the non stop banging and we left early as a result. Would not return, which is a shame as the place has promise
Stayed 1 night in Jun 2021

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I had a terrbile srat properly the worst iv ever stayed in, Had no hot water for shower ect.. No heating had to sleep fully clothed also with a bennie hat on, And there was no iver night staff
Stayed 1 night in Mar 2021

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Richard, Town Centre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Couldn't fault the hotel. Would definitely return
Stayed 1 night in Sep 2020

8/10 Good

GRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay. I felt very safe with all the measures that were put in place. We had a nice breakfast in a relaxed atmosphere.
Stayed 1 night in Sep 2020

8/10 Good

Elaine

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely room. Very spacious and comfy bed.. Clean and fresh. Only one fault bath needs shower more than just a curtain to stop water going on floor. Food was very good. Would stay again.
Stayed 1 night in Jan 2020

10/10 Excellent

GRAHAM

Stayed 1 night in Nov 2019