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Reviews of The Griffin Inn Hotel

3 out of 5
The Griffin Inn Hotel
Church Lane, Eccleston, St Helens, England

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 72 reviews" "
Rating 8 - Good. 16 out of 72 reviews" "
Rating 6 - Okay. 7 out of 72 reviews" "
Rating 4 - Poor. 9 out of 72 reviews" "
Rating 2 - Terrible. 5 out of 72 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Horst

Stayed 1 night in Apr 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great food, nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet spot bedroom and bathroom clean. Food amazing it really was. Recommend. The only gripe if you could call it that is that the bedroom was too hot!!,
Stayed 1 night in Dec 2023

4/10 Poor

Mark

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Staff rude
Stayed 1 night in Dec 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Juanne

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Fire alarms went off at 1.30 am hotel unmanned on a evening pretty much left to our own devices to evacuate and call the fire brigade
Stayed 2 nights in Oct 2023

4/10 Poor

Chris, thetford

Travelled with partner
My wife and I Stayed one night here. The food was ok but not worth what they charge. We were in bedroom number 1 and the room was ok but radiator was full of fluff and the wallpaper was falling off behind it. The bed was terrible. We got no sleep as the mattress was horrible. So hard and uncomfortable that we were so sore and backache aswell. Not good at all.
Stayed 1 night in Oct 2023

10/10 Excellent

PETR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Spacious, comfortable and clean room, comfortable bathroom (shower)
Stayed 1 night in Oct 2023

10/10 Excellent

Raymond

Stayed 1 night in Sep 2023

10/10 Excellent

Tremayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and a very clean and tidy room
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Car park has around 20/30 spaces which got full quick as it is a busy pub. Rooms very clean and spacious
Stayed 1 night in Sep 2023

2/10 Terrible

Norman

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The service was absolutely rubbish. Waited over an hour and half for food. On my second night i couldn't get food from the pub ( had to grab a sandwich from local shops) Didn't bother staying the third night.
Stayed 3 nights in Sep 2023

4/10 Poor

Wendy

Disappointing ☹️
We booked for 3 reasons - a quiet overnight stay, somewhere with parking and breakfast the next day. Don't expect a quiet overnight stay if you're booking for a Saturday night - the venue itself is lovely but is near to a local housing estate. The noise levels are way too much - inside and out. People all shouting at over each other. Live music which goes on until gone 11pm. The food was delicious but our idea of a quiet meal was ruined by the group of 8-10 people who deemed it acceptable to all talk and shout over each other despite being in close proximity. Parking isn't always available. You can park in the housing estate if you're comfortable with that. We didn't as we weren't local to the area. No breakfast served at all despite being advertised on Hotels.com Bedroom - cracks in the ceiling, a missing drawer within a set of drawers, tatty headboard, even a small stain found on the mattress bedsheet. Bathroom - clean and spacious with lovely shower area but despite working perfectly the night before, the morning we were due to leave the shower itself was bearly a trickle and even stopped working whilst in the middle of a shower! Checking out - no one around from the night before, left our key with the cleaner! It's a lovely venue/restaurant that does really nice food but I think that's all it should be as there seems to be little attention to the upkeep of the rooms and also it's very impersonal for those that book a stay as there's no personal attention as such.
Stayed 1 night in Aug 2023

4/10 Poor

Ronnie

Disliked: Cleanliness, property conditions & facilities, room comfort
4 Pancakes
Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 2 nights in Aug 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at the Griffin on many occasions and it never disappoints me. Staff are all very friendly and cannot do enough to help you. Will be back again soon.
Stayed 2 nights in Jul 2023

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Griffin hotel
We were only staying 1 night but thoroughly enjoyed the stay. The rooms are contemporary and very comfy. The bar and all other facilities where Aldi first class and excellent value for money.
Stayed 1 night in Jul 2023

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay
Pleasant stay was only over night as attending a concert at the rugby stadium. Didn’t use any of the other facilities but the room was fantastic.
Stayed 1 night in Jul 2023

2/10 Terrible

Mark

Stayed 1 night in Jun 2023

8/10 Good

Daren

Business traveller
Liked: Cleanliness, room comfort
Nice location great for families
Stayed 2 nights in Jul 2023

8/10 Good

Sai

Liked: Cleanliness, staff & service, property conditions & facilities
All good. No issues
Stayed 1 night in Jul 2023

8/10 Good

Daren

Business traveller
Liked: Property conditions & facilities, room comfort
Nice food nice pub but portion size and quality of waitresses was poor
Stayed 3 nights in Jun 2023

6/10 Okay

Mick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Hotel, staff and service brilliant the pub a really nice friendly atmosphere only bad thing about the stay was I had no sleep due to very noisy guests, no reflection on the hotel and pub though I was just unfortunate with the noisy neighbour
Stayed 1 night in Jun 2023

4/10 Poor

Paula

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t think I will be going again
Had to go and find someone to check me in, others waiting too. No apologies for the wait. Room was tatty, strange smell, and carpet looked like it hadn’t been vacuumed. Service at the bar poor, really difficult to sit out side being a sole traveler (on business), as orders for food and drink only taken at the bar. Nearly lost my table twice!! Food okay, not sure why there is a garden menu and inside one. Although two nights I was allowed to order from the inside although I was out (great) but the third night I wasn’t allowed to do this. So the lasagne I was planning to have I couldn’t, as that’s not on the garden menu. Hygiene could have been better and menus cleaned. Makes you wonder what the kitchen is like if they give out dirty menus. Saw several orders going out wrong and people complained about the waiting time for their meals. But this didn’t happen to me.
Stayed 3 nights in Jun 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed here while attending the Neighbourhood Weekender and it was perfect for our needs. There was one small issue with the room (the shower ran cold) when we first arrived, and it was sorted completely by the time we got back in the evening. Can’t fault the room or the staff. Clean, spacious and comfortable.
Stayed 2 nights in May 2023

4/10 Poor

J

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Fake reviews? Noisy and no Breakfast
Booked this hotel based on ratings, location and price. Staff, bar and food all great but no breakfast available contrary to the specifics times stated on their listing. Rooms very noisy due to this being a popular pub. Read reviews when staying as couldn't believe the high score. Seems to have a lot of perfect 10s with few comments and some very low scores. Not a lot in between. Comments in reviews don't seem to have been taken on board from the hotel. My room and a hole in the ceiling, holes in the wall filled and not painted, and a draw missing from the unit. Bathroom was excellent and bed comfy.
Stayed 1 night in May 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Everything was great
Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place To Stay
A nice Hotel/Pub, has great outdoor eating areas, staff are plenty and very helpful, highly recommended.
Stayed 1 night in Apr 2023

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal business stopover
Business stop. Decent room, with good bed and shower. Plenty of parking.
Stayed 1 night in Mar 2023

8/10 Good

d

Stayed 1 night in Apr 2023

6/10 Okay

stuart

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

8/10 Good

tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Pleasantly surprised. Would gladly stay there again.
Stayed 1 night in Apr 2023

10/10 Excellent

Louise

Stayed 1 night in Apr 2023

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the griffin for easter weekend and wasn't disappointed room food and staff were fantastic. Michelle was great very friendly and helpful and anything we needed she sorted it so lovely,And house keepers were great if we needed anything they were very helpful going back for Christmas and looking to it would recommend this hotel to friends and family.
Stayed 1 night in Apr 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel Room: Hole in wall, plaster exposed. Reading light hanging from wall. Flat pillows and uncomfortable bed. Flange on bathroom door knob off and rattling on handle. No shampoo. Door to bathroom wouldn't open fully because the floor wasn't straight - trying to open it resulted in it banging head. Fan in bathroom rattles. Vent for fan clogged with dirty dust. Dirty walls. Food: Cousin phoned in advance to pay for dinner as a birthday present. Money accepted, never announced or taken off the food bill. If we hadn't connected, we'd have never known. Sunday dinner was okay. Beef was tough. Vegetables very good. Potatoes not roasted thoroughly. Yorkshire pudding and gravy good. Sticky toffee pudding was very dry. Things happen, but it's how they are resolved that makes a difference. I left a letter for the manager and he never responded. Huge disappointment.
Stayed 1 night in Jan 2023

4/10 Poor

Matt

Disliked: Property conditions & facilities
Not great!!
Room 1 - Could be ok but bathroom door handle and bedside lights hanging off the wall. Bathroom door doesn’t open (gets stuck on floor) and the drains stink. Room smells like it’s had animals staying in it.
Stayed 3 nights in Dec 2022

2/10 Terrible

Garry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting. The room had drawers missing from the unit, the bedhead was falling apart and there was a hole in the ceiling ! Plus we had a band playing until midnight what seemed right under our room. AND clearly no option for breakfast. The term "hotel" should not apply to this establishment

10/10 Excellent

J

Stayed 1 night in Dec 2022

6/10 Okay

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast facilities no toiletries in bathroom

10/10 Excellent

Anthony

Stayed 2 nights in Oct 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Marjorie

Stayed 1 night in Oct 2022

8/10 Good

Peter

Stayed 1 night in Oct 2022

8/10 Good

Paul

Stayed 1 night in Oct 2022