Ratings based on 506 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

albert dock

Posted 27-Jul-2014
Pros: air conditioning
Cons: room very basic
Location: location great
ok didn't try breakfast so cant comment xxxxxxxx
3 out of 5
Recommended
for Everyone
by A verified traveller from London

Well located

Posted 21-Jul-2014
Room was fine and plenty of very hot water. However the food in the restaurant for dining is best avoided. I had the toughest piece of steak which was riddled with gristle. When I mentioned this I was told they would give me a free dessert. Not only did they not do that they actually overcharged me for one meal deal by£2 they then only credited me with £2·95 ! It was the worst piece of mismanaged customer service..of course they should have refunded me the cost of an inedible steak...too bad the service was slow as well and they were not even busy. Just walked out in disgust ..life too short...
5 out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

Nice hotel close to the docks

Posted 21-Jul-2014
Hotel staff were really friendly, the hotel was clean and tidy throughout. Room was well layed out warm, comfortable and clean. The breakfast was a really well cooked spread with plenty of choice.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nottingham,UK

Great hotel for short break in Liverpool

Posted 17-Jul-2014
Pros: The close proximity to the local tourist attractions. The standard of the room for cleanliness and comfort.
Cons: More bar staff and more space to cope with more people on concert nights
Location: This hotel is sited next to the Liverpool Echo Arena and major tourist attractions on the renovated Docks area.
Staff on Reception were helpful, welcoming and friendly. The room was very clean and comfortable with excellent views over the local sites. The hotel is ideally situated for anyone wanting to visit the local tourist attractions in central Liverpool and/or attend a concert at the Liverpool Echo Arena. The only disappointment was the relatively small size of the bar on the ground floor as when there is a concert at the nearby Arena ,the bar becomes very crowded and it is very difficult to get served.
5 out of 5
Recommended
for Everyone
by A verified traveller from Northampton

Nice relaxing place. Pleasant to the eyes

Posted 08-Jul-2014
I stayed on a Sunday and it was quiet. Not sure if it would be the same on event days. But definitely one of the best jury's I've stayed at. Can't go wrong really.
4 out of 5
Recommended
for Everyone
by A verified traveller

As close as you can get to conference centre

Posted 28-Jun-2014
Great position for those attending conference or the arena. Views of the big wheel, Albert Dock and beyond are excellent. Room good with little corridor noise
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect hotel

Posted 09-Jun-2014
Nice rooms. The location is perfect for getting around the city centre. Its a great hotel!
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location

Posted 05-Jun-2014
Have stayed before and always appreciate the welcome.We stayed in a room for three with very limited light in the room......only one strip of window space.However will stay again.
5 out of 5
Recommended
for Everyone
by Joe from Andalucia

Fabulous location

Posted 01-Jun-2014
Pros: Cleanliness Location Facilities
Cons: Larger beds
Location: Close to all city attractions Shops, bars, restaurants, Albert Dock
Hotel was pleasantly situated close to all attractions and within easy reach of bars, restaurants and shops. Staff were helpful and willing to offer suggggestions for local city visits. Amenities within the hotel complex made for a more pleasant stay. Would recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel will definetly be back.

Posted 27-May-2014
Brilliant weekend,great location and no problems happened at all