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Reviews of Heywood House Hotel, BW Signature Collection

4 out of 5
Heywood House Hotel, BW Signature Collection
No 11 Fenwick Street, Liverpool, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 478 out of 925 reviews" "
Rating 8 - Good. 340 out of 925 reviews" "
Rating 6 - Okay. 69 out of 925 reviews" "
Rating 4 - Poor. 26 out of 925 reviews" "
Rating 2 - Terrible. 12 out of 925 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Helen

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in May 2024

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and appropriate for our visit
Stayed 1 night in Mar 2024
Response from Reception team on 18 Mar 2024
Dear Steve,Thank you for sharing your feedback and for choosing us for your stay.We are delighted you enjoyed your stay with us and we look forward to welcome you back in the future!Kind Regards,Heywood House Hotel

10/10 Excellent

Stephen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, ease of access, close to everything needed.
Stayed 2 nights in Mar 2024
Response from Reception team on 8 Mar 2024
Dear Stephen,Thank you for staying with us and for leaving your feedback.We are delighted to hear you enjoyed your stay with us and we look forward to welcome you in the future!Kind Regards,Heywood House Hotel

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Alda went over and above to help us get sorted out.
Stayed 3 nights in Feb 2024
Response from Reception team on 8 Mar 2024
Dear Marie,Thank you for staying with us and for leaving your feedback.We are delighted to hear you enjoyed your stay with us and we look forward to welcome you in the future!Kind Regards,Heywood House Hotel

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Feb 2024
Response from Reception team on 15 Feb 2024
Dear Alexander,Thank you for your feedback!Kind Regards,Heywood House Hotel

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and pleasant, our room was spotless and the location is perfect walking distance from pubs clubs etc yet far enough away for a quiet nights sleep.
Stayed 2 nights in Feb 2024

8/10 Good

Ellis

Liked: Staff & service, room comfort
Disliked: Cleanliness
Questionable stains on the curtains and the room was cold
Stayed 1 night in Jan 2024
Response from Reception team on 9 Feb 2024
Dear Ellis,Thank you for staying with us and for leaving your feedback!Kind Regards,Heywood House Hotel

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception team on 16 Jan 2024
Dear Guest,Thank you for taking the time to leave a review, we are delighted you enjoyed your stay at Heywood House Hotel, if there is anything we can do to make your next visit more enjoyable; please let us know!Kind regards,JamieReception TeamHeywood House Hotel

4/10 Poor

Samuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tatty room needs repairs and replacements
Booked a superior double and young man on reception was great. Sadly room let down by cracks in sink and floor. Bluetooth speaker not working but still nailed to desk. Stain on sheets. And bottom of bath stained. Paint peeling on almost every accent in the room and bathroom. Sink took over a minute to train clearly blocked or needs repair. Should have been addressed before allocating room to us. Thermostat also would reset in the night so had to get up to turn the temperature down to get some sleep. Great location sadly let down by poorly maintained room. Also when booked it was advertised as including a grab and go continental breakfast however when we arrived we were told this was charged at £5.00 a head. The room should not be advertised as a superior room and charged a further premium over the standard when it is this poorly maintained with this many issues.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reception team on 3 Jan 2024
Dear Andrew,Thank you for choosing us for your stay and for taking the time to leave your feedback.We hope to welcome you again soon!Kind Regards,Heywood House Hotel

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on 19 Dec 2023
Dear Guest,Thank you for taking the time to leave a review, we are delighted to hear you enjoyed your stay at Heywood House Hotel, if there is anything we can do to make your next visit more enjoyable, please let us know.Kind regards,Reception TeamHeywood House Hotel

10/10 Excellent

Colber

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on 19 Dec 2023
Dear Guest,Thank you for taking the time to leave a review, if there is anything we can do improve your next visit to Heywood House Hotel; please let us know!Kind regards,Reception TeamHeywood House Hotel

10/10 Excellent

Colber

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception team on 9 Dec 2023
Hello,Thankyou for your kind review of Heywood House Hotel, we hope to welcome you again soon!Kind regards,JamieReception Team

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception team on 9 Dec 2023
Hello Stephen,Thankyou for your kind review of Heywood House Hotel, we hope to welcome you again soon!Kind regards,JamieReception Team

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Staff very helpful.
Stayed 1 night in Nov 2023
Response from Reception team on 9 Dec 2023
Hello Mary,Thankyou for your kind review of Heywood House Hotel, we hope to welcome you again soon!Kind regards,JamieReception Team

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, staff & service
Whilst I was concerned about the bar next door it was actually the inconspicuous bar and restaurant round the corner (and underneath the hotel) that had a dj playing until 2am on Friday night. We were two floors above it so can’t imagine what it was like on the first floor! The hotel itself was fine - nothing special but clean and comfortable. The Reception staff were polite and helpful.
Stayed 3 nights in Nov 2023
Response from Reception team on 29 Nov 2023
Dear Sarah,We thank you for taking the time to leave feedback of your recent stay at Heywood House Hotel. We do apologise for any instance of noise disturbance that may have taken place during your stay, we do advertise prior to guests stay that the building is located in a busy city centre area with many popular bar and restaurant establishments which are frequented very regularly on weekends, this coupled with a license to play music until the mornings early hours does cause the odd occasion of guest disruption. Which is unfortunately outside of the hotels control. We hope this has not deterred you from staying with us again in the future.Kind regards,Reception TeamHeywood House Hotel

10/10 Excellent

Arwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable stay at this hotel. Staff were friendly and the location was great.
Response from Heywood House Team on 24 Nov 2023
Dear Arwyn,Thank you for your kind feedback, we are glad you enjoyed your stay. If there is anything we can do to make your next visit more enjoyable, please let us know!Kind regards,JamieReception Team

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Reception team on 9 Dec 2023
Hello David,Thankyou for your kind review of Heywood House Hotel, we hope to welcome you again soon!Kind regards,JamieReception Team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay 😃
Arrived booked in straight away guy on the desk very nice and friendly. Room has everything you need very clean comfy bed great double glazing had a perfect night's sleep. Very enjoyable stay.
Stayed 1 night in Nov 2023
Response from Jamie on 5 Nov 2023
Dear Patricia,Thank you for taking the time to leave a review, we are delighted you enjoyed your stay at Heywood House Hotel. It is smashing to hear you found the hotel to be so pristine and that our warm customer service team made you feel so welcome. If there is anything we can do to make your next visit even more enjoyable, please let us know!Kind regards,JamieReception Team

8/10 Good

Colber

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception team on 1 Nov 2023
Dear Colber,Thank you for staying with us and for providing your feedback.We hope to welcome you again soon!Kind Regards,Heywood House Hotel

10/10 Excellent

Aaron Lee

Stayed 1 night in Oct 2023
Response from Heywood House Team on 15 Nov 2023
Dear Aaron Lee,Thank you for leaving your score from your recent stay at Heywood House Hotel. We hope to welcome you back in the future.

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and excellent location
Great location . Friendly staff and comfortable room. Didn’t try breakfast and the pub next door ( slaughterhouse) offered a really nice mini breakfast - was recommended by hotel staff . Forgot to mention some loose floor tiles (room 201) in bathroom . Thought bathroom mirror a little far from sink and did have visions of ringing bell and being locked out if we came back late - though this was not the case .
Stayed 2 nights in Oct 2023
Response from Jamie on 21 Oct 2023
Dear Guest, We are delighted you were so happy with the wonderous city of Liverpool and enjoyed your time at Heywood House Hotel, if there is anything we can do to make your next visit even more enjoyable; please let us know! Kind regards, Jamie Reception Team Heywood House Hotel

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy. Clean. Friendly.
Comfiest bed around, 2nd stay here and will not be the last! Reception are super friendly and the location is perfect!
Stayed 2 nights in Oct 2023
Response from Kind Regards, James on 17 Oct 2023
Dear Sophie,thank you for your amazing scores and lovely comments. It is always a pleasure to welcome back returning guests and I am pleased to read that we have offered you a consistent level of service, so much so that we can welcome you back once more.

10/10 Excellent

Kathryn

Stayed 1 night in Oct 2023
Response from Jamie on 15 Oct 2023
Dear Guest,Thank you for taking the time to leave a review, we are delighted you enjoyed your stay at Heywood House Hotel, if there is anything we can do to make your next visit even more enjoyable; please let us know!Kind regards,JamieReception Team

4/10 Poor

Jesus

Travelled with family
Liked: Cleanliness
Loud music Thursday, Friday and Saturday night and I could not sleep
Stayed 3 nights in Sep 2023
Response from Reception team on 7 Oct 2023
Dear Guest,Thank you for taking the time to leave a review, we are sorry to hear you did not entirely enjoy your stay at Heywood House Hotel. We do apologise for any noise disturbance that may have occurred during your stay, unfortunately the circumstances of which are out of the hotels control. We do hope to welcome you again for a better stay.Kind regards,Jamie

8/10 Good

Asoka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in the heart of the city so walking around was very easy. There is no parking available at the hotel so had to part off site and taking luggage to the hotel was an inconvenience. There is no food available at the hotel but there were enough places around so was not an issue.
Stayed 2 nights in Sep 2023
Response from Reception Team on 21 Sept 2023
Dear Guest,Thank you for the time taken to leave a review, we are glad you enjoyed your stay at Heywood House Hotel. Unfortunately due to our buildings cherished Grade II listing, we are unable to produce a parking facility or indeed a restaurant. This is advertised on our various online booking platforms to make guests aware prior to they're arrival. We hope to welcome you again soon!Kind regards,JamieReception Team

10/10 Excellent

Mark, Wattle Grove

Travelled with partner
Great stay, in a fantastic location Highly recommend this hotel
Stayed 1 night in Sep 2023
Response from Reception team on 1 Nov 2023
Dear Mark,Thank you for staying with us and for providing your feedback.We hope to welcome you again soon!Kind Regards,Heywood House Hotel

8/10 Good

Henry

Stayed 1 night in Sep 2023
Response from Reception team on 7 Oct 2023
Dear Henry,We are delighted your stay at Heywood House Hotel was so enjoyable, if there is anything we can do to make your next visit even better, please let us know!Kind regards,JamieReception Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Reception team on 9 Sept 2023
Dear Guest,We are glad you enjoyed your stay at Heywood House Hotel, it would be amazing to welcome you again soon.Kind regards,Reception Team

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Reception team on 27 Aug 2023
Dear Raymond,Thank you for staying with us and leaving your feedback.We hope to welcome you again soon!Kind Regards,Heywood House Hotel

10/10 Excellent

Jayne

Liked: Cleanliness, amenities
Room was exceptional & staff super helpful. Thank you to Jack again
Stayed 1 night in Aug 2023
Response from Reception team on 26 Aug 2023
Dear Guest, Thank you for taking the time to leave a review, we are glad you enjoyed your stay at Heywood House Hotel. If there is anything we can do to make your next visit more enjoyable, please let us know!Kind regards,JamieReception Team

10/10 Excellent

Suzanne

Stayed 1 night in Aug 2023
Response from Reception team on 25 Aug 2023
Dear Guest,Thank you for taking the time to leave a review, we are glad you enjoyed your stay at Heywood House Hotel. If there is anything we can do to make your next visit even more enjoyable, please let us know!Kind regards,Reception Team

10/10 Excellent

Vicky

Stayed 1 night in Aug 2023
Response from Reception team on 16 Aug 2023
Dear Vicky, Thank you for taking the time to leave a review, we are delighted you enjoyed your stay. If there is anything we can do to make your next visit even more enjoyable, please let us know.Kind regards,JamieReception Team

8/10 Good

K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for Albert Docks and Mersey and Cavern Club area. Also very large shopping area close by. Hotel building is quite old and has no in house breakfast/dining/bar facilities but this is in an area with a huge amount of eateries for all tastes. I would definitely use it again if visiting Liverpool.
Stayed 2 nights in Jul 2023
Response from Reception team on 5 Aug 2023
Dear Guest,Thank you for taking the time to leave such a kind review. We are glad you enjoyed your stay at Heywood House Hotel. We hope to welcome you again soon!Kind regards,Reception TeamHeywood House Hotel

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Reception team on 5 Aug 2023
Dear Guest,Thank you for taking the time to leave a review, we are glad you enjoyed your stay at Heywood House Hotel. We hope to welcome you again soon!Kind regards,Reception Team

4/10 Poor

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Reception team on 26 Aug 2023
Dear Mr. Brown,Thank you for registering your feedback. We hope more than amicable solution was satisfactory to your issues. Kind regards,Reception TeamHeywood House Hotel

10/10 Excellent

gavin

Stayed 1 night in Jul 2023
Response from Reception team on 28 Jul 2023
Dear Gavin,Thank you for your very kind review, we are glad you enjoyed your stay; if there is anything we can do to make your next visit even more enjoyable, please let us know.Kind regards,JamieReception Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with quick and easy access to train station and loads of pubs!
Stayed 4 nights in Jul 2023
Response from Reception team on 28 Jul 2023
Dear John,We are glad you enjoyed the hotels prime city centre location, we hope to welcome you again soon for your next visit to Liverpool.Kind regards,JamieReception Team

6/10 Okay

Eiko, Yamato Kanagawa

Disliked: Property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Reception team on 28 Jul 2023
Dear Guest,We are glad you enjoyed your stay at Heywood House Hotel, if there is anything we can do to improve in time for your next visit; please let us know.Kind regards,JamieReception Team

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but noisy
The hotel was nice, and the staff were really friendly. However, it was very noisy throughout the night. We tried to book in a quieter spot in the city but understand people walking past and being loud can’t be helped. Large bottle bins were emptied at 6.30am right next to the window on Saturday morning which was too loud to sleep though. Other than the noise it was a good location.
Stayed 2 nights in Jul 2023
Response from Reception team on 18 Jul 2023
Hello Hannah,We are glad to hear you enjoyed your time at Heywood House Hotel, your understanding that the noise generated by local business and traffic is out of the hotels control is much appreciated. We would love to welcome you again soon!Kind Regards,JamieReception Team

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a bargain
Very comfortable stay. Great location. Excellent service from Jamie in reception
Stayed 1 night in Jul 2023
Response from Reception team on 18 Jul 2023
Hello Angela,Thank you for your lovely feedback on your recent stay with us, we would be delighted to welcome you again soon; we will pass your kind comments onto Jamie directly!Kind regards,Reception Team

10/10 Excellent

Ahmad

Business traveller
A very nice hotel in convenient area
Stayed 2 nights in Jun 2023
Response from Reception team on 9 Jul 2023
Dear Ahmad,Thank you for your feedback!We look forward to welcome you again soon!Kind Regards,Heywood House Hotel

10/10 Excellent

steve

Stayed 2 nights in Jun 2023
Response from Reception team on 3 Jul 2023
Dear Steve,Thank you for staying with us and for taking the time to leave your feedback.We hope to welcome you again soon!Kind Regards,Heywood House Hotel

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No negatives would definitely book again was impressed having never stopped in Liverpool before everything was with in 10 mins walking distance
Stayed 1 night in Jun 2023
Response from Reception team on 24 Jun 2023
Dear Elizabeth,Thank you for staying with us and for leaving your feedback.We hope to welcome you again soon!Kind Regards,Heywood House Hotel

10/10 Excellent

Vincent

Stayed 2 nights in Jun 2023
Response from Reception team on 24 Jun 2023
Dear Vincent,Thank you for staying with us and for leaving your feedback.We hope to welcome you again soon!Kind Regards,Heywood House Hotel

10/10 Excellent

Victor, Rahway

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Jun 2023
Response from Reception team on 24 Jun 2023
Dear Victor,Thank you for staying with us and for leaving your feedback.We hope to welcome you again soon!Kind Regards,Heywood House Hotel

6/10 Okay

Renee

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Reception team on 4 Jun 2023
Dear Renee,Thank you for staying with us and leaving your feedback.Kind Regards,Heywood House Hotel

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, however very noisy. This is the compromise you've got to make sometimes. Great shower. We stayed on a particularly busy weekend in Liverpool, so the price of the room was extortionate for what you get. Would stay again if more reasonably priced.
Stayed 1 night in May 2023
Response from Reception team on 4 Jun 2023
Dear Angela,Thank you for staying with us and leaving your feedback.Kind Regards,Heywood House Hotel

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem
Amazing stay always stay here when visiting Liverpool
Stayed 1 night in May 2023
Response from Heywood House Team on 26 May 2023
Dear Vicky Thank you for this lovely review we glad you enjoy staying with yours and found the hotel to your likening. we hope to see you again soon

8/10 Good

WAYNE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
I had a lovely room. They upgraded me to a room with a balcony. The balcony could have done with a little clean, but beggars can’t be choosers! Unfortunately there is no restaurant for breakfast, but there are loads of places in walking distance. Also I had to park 7-10 minutes away in the Liverpool One car park.
Stayed 1 night in May 2023
Response from Reception team on 16 May 2023
Dear Wayne, Thank you for taking the time to leave your feedback from your recent stay at Heywood House Hotel. We are pleased to see you enjoyed your stay and we hope to welcome you back in the future. Kind Regards, Reception Team Heywood House Hotel