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Reviews of Dukes Folly Hotel

3.5 out of 5
Dukes Folly Hotel
11 Duke Street, Southport, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 94 out of 186 reviews" "
Rating 8 - Good. 59 out of 186 reviews" "
Rating 6 - Okay. 20 out of 186 reviews" "
Rating 4 - Poor. 12 out of 186 reviews" "
Rating 2 - Terrible. 1 out of 186 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

John, market rasen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful staff after visiting you would go back
Stayed 1 night in Apr 2024

8/10 Good

Janette

Great location, Breakfast was good and plentiful room was clean and very friendly helpful staff
Stayed 4 nights in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great 2 night stay at the Duke's Folly. Staff very friendly , rooms were very clean and the beds were very comfortable. Although we didn't have a main meal there the menu was was varied and looked very cheap in comparison to a lot of other places. We did however have a continental breakfast which was lovely. Would definitely stay there again.
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, and friendly
Very clean and tidy, staff were brilliant very reasonably priced, very comfortable room. Overall very pleased with the hotel.
Stayed 1 night in Feb 2024

4/10 Poor

Stephen

Disliked: Cleanliness, amenities, property conditions & facilities
We booked on the understanding that there was parking as advertised. This is NOT the case there is no parking apart across the rd at £8.50 a day. The room to say the least was extremely limited for space and not very clean. On the second day the room leaked water through the ceiling which was an historical issue due to staining of curtains and walls Was moved to another room which was admittedly larger but wasn't clean it even had an old contact lens on the bathroom floor. The manager actually had the audacity to try to explain to us what a wet room was and not be concerned about spilling water on the floor TWICE.
Stayed 3 nights in Dec 2023

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
Never again.
Room . Shower poor. Tap on sink loose.no black out curtain fire escape light out side .continuous noise unable to sleep. Was informed this was due to air con next door. So if you are aware of this issue why keep it to your self .had to ho and wake staff who moved me to a room so i could get some sleep.second time saying here will def be giving a miss in future.
Stayed 1 night in Dec 2023

10/10 Excellent

MARK

Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East to find, conveniently located yards from the main centre, Lord street. Safe parking was available across the road at £8.50 for 24 hours. Room was cosy and clean with lift available. Continental breakfast was superb and included. Cooked breakfasts were available as an extra. About 10 minutes walk from the Atkinson theatre. Very enjoyable stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Anne Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little gem
Lovely clean hotel. Room was small and overlooked by a window to next door with no net curtain on main window, but other than that it was lovely
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tastefully decorated & furnished
Our stay was great value for money, tastefully decorated & furnished & very clean.
Stayed 1 night in Oct 2023

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem of a Place
Fab wee hotel that accommodated our families and friends plus ourselves for wedding very close by. Clean, comfy, great service from all staff. Food great breakfast. Great location. Recommended
Stayed 2 nights in Sep 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant weeken away.
The hotel no longer has it's own parking area, it now has tables & chairs set out in that space. There is some on street parking almost outside and a church car park opposite (£8 per day), so no problem really. Made to feel really at home by all staff, for me the continental breakfast was plentiful, my wife went for a cooked breakfast (£6). All in all a pleasaant stay, our 2nd stay, hopefully we will return.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great easter break good location
Stayed 3 nights in Apr 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location. Shame about the other guests.
Hotel is in a very convenient location for all local amenities. Hotel is decorated to a good order. Staff are friendly and helpful. Bathroom hadn’t been cleaned prior to check in as the sink had residue on it and stains under the bowl. It also wasn’t cleaned during our stay either. Neither was the bin emptied. Not good that despite the hotel being closed for a time earlier on in the year, there was decorating going on right outside of our room. Also there are rooms - ours included right next to reception - so we were woken up every morning by staff and kept awake at night due to guests sitting in there talking loudly. Beds were a bit on the hard side. Heating didn’t work at all, despite staff insisting it was working ok. You cannot control the heating individually in each room, so a number of guests commented on the lack of heating. There was some sort of do going on, on one night, which resulted in people late at night running through the hotel trying doors and going into the empty rooms, including the one next to ours and the noise went on all night. Staff need to control their guests a lot better and schedule their repairs etc when rooms are not occupied. Whilst the stay was ok, I am not sure I would stay there again.
Stayed 4 nights in Mar 2023

8/10 Good

Philip

Stayed 2 nights in Feb 2023

6/10 Okay

Austin

Travelled with partner
Liked: Cleanliness, amenities
Hotel was clean but very dated. Beds were not comfortable as mattresses were flat. The quilt cover on the bed was also ripped. Breakfast was ok and hot We won’t be returning to the hotel.
Stayed 1 night in Feb 2023

8/10 Good

DEBORAH

Stayed 1 night in Jan 2023

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great service- will stay again- only thing is the parking is not available with the hotel and is at a charge near the hotel
Stayed 1 night in Dec 2022

10/10 Excellent

Annette

Stayed 1 night in Dec 2022

10/10 Excellent

K

Stayed 1 night in Dec 2022

10/10 Excellent

Pauline

Stayed 1 night in Nov 2022

10/10 Excellent

Christopher

Stayed 1 night in Nov 2022

10/10 Excellent

Neil

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming and extremely helpful, able to book in early with no extra cost. Food presentation fit for MasterChef
Stayed 1 night in Nov 2022

10/10 Excellent

Julia

Stayed 2 nights in Nov 2022

10/10 Excellent

Clare

Stayed 1 night in Nov 2022

10/10 Excellent

Simon

Stayed 1 night in Nov 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

N r

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff
Room was nice. Situated 5 min walk from shops. Happy with the price paid.
Stayed 1 night in Oct 2022

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really excellent hotel and great service!
The service was excellent, with a minor problem sorted in a friendly manner with no trouble. The rooms were in great condition. Very comfortable bed! And an excellent breakfast in the morning which we both enjoyed.
Stayed 1 night in Oct 2022

6/10 Okay

andrew

Stayed 1 night in Oct 2022

6/10 Okay

Lynn

Stayed 1 night in Oct 2022

10/10 Excellent

Bryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights midweek
Small bedroom but clean and good ,great breakfast has a lift great lovely hotel
Stayed 2 nights in Oct 2022

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Great welcoming staff, convenient and quiet. We ate in the evening and had a wonderful meal at a reasonable cost.
Stayed 2 nights in Sep 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Janice

Stayed 1 night in Sep 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited bar time
Disappointed that bar was closed when we arrived back at the hotel at 22.30. we were looking forward to a nightcap after a busy day
Stayed 1 night in Aug 2022

10/10 Excellent

Jane

Stayed 1 night in Aug 2022

8/10 Good

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll worth it
Enjoyed night stay Bed comfortable, room clean
Stayed 1 night in Aug 2022

10/10 Excellent

John

Stayed 2 nights in Aug 2022

10/10 Excellent

Stuart

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff great location will return again
Stayed 5 nights in Aug 2022

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

Shirley

Stayed 1 night in Aug 2022

10/10 Excellent

Eileen

Liked: Staff & service, amenities, property conditions & facilities
Nothing I dissliked the place is clean the rooms and beds all nice and clean. accomodated my mobility scooter and let me charge it. had a good few days.
Stayed 2 nights in Jul 2022

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay. It was a shame we hadto pay for parking and pay extra for a full English breakfast. Breakfast was superb.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner was kind and helpful. The hotel was clean and really nice. Everything was very pleasing. The only problem was the shower as it had a posh shower head on it that was too heavy for the holder and it kept falling down the pole. Would highley recommend this hotel.
Stayed 1 night in Jul 2022

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Nice hotel. Good food and value for money. The staff were very good but rushed off their feet and they could have done with an extra member of staff in the bar / restaurant area
Stayed 1 night in Jul 2022