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Reviews of Royal Clifton Hotel

2.5 out of 5
Royal Clifton Hotel
The Promenade, Southport, England

Reviews

7.4

Good

Rating 10 - Excellent. 286 out of 1000 reviews" "
Rating 8 - Good. 354 out of 1000 reviews" "
Rating 6 - Okay. 202 out of 1000 reviews" "
Rating 4 - Poor. 88 out of 1000 reviews" "
Rating 2 - Terrible. 70 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very courteous and polite
Stayed 1 night in Apr 2024

4/10 Poor

Selwyn

Business traveller, Travelled with partner
Very cold room. Windows not fitting properly Bathroom average Bed comfortable for one night only Would not recommend
Stayed 1 night in Apr 2024

4/10 Poor

Tony

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff attitude, Lack of information, Inconvenient meal locations
Stayed 2 nights in Apr 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities
Solo traveling first room back and beyond dark dingy asked any chance of moving lovely Welsh girl on desk sorted me right out even ended up staying an extra night so thanks to her
Stayed 2 nights in Apr 2024

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly the only annoying thing is that you Carnt get into your room untill 4pm snd you have to be out by 10am! Happy with everything else
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff and the room was large and comfortable, enjoyable stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best nights sleep for ages, definitely a hotel sleep . Great staff , happy, professional, knowledgeable and approachable. Felt extremely happy and relaxed
Stayed 2 nights in Mar 2024

2/10 Terrible

Paul

Stayed 1 night in Feb 2024

6/10 Okay

Sylvia

Disliked: Amenities, property conditions & facilities
Property very nice but Dated also needs cleaning also no room service unless you stay for a week couldn’t see out of windows not been cleaned for months
Stayed 2 nights in Feb 2024

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service
Reasonable room which felt as though it had just been refurbished. Room was at the back of the building so view left a lot to be desired! Probably 3star just about merited
Stayed 1 night in Jan 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The room was excellent for the price with a sea view (of sorts). Saddly the magnificent hotel has seen its best days past along time ago. On arrival drunk/ stonned woman on steps F'n and B'n on phone and the reception desk is a little heavy handed on its warning notices. Hey ho... it was £42 and once in room it was fine.
Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Good location and nice view from hotel room
Stayed 3 nights in Jan 2024

6/10 Okay

DEWAN TANVEER

Stayed 1 night in Jan 2024

10/10 Excellent

Stuart

Liked: Staff & service, property conditions & facilities, room comfort
Brilliant be staying again
Stayed 1 night in Jan 2024

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical menu buffet , help your self £15 can’t go wrong
Stayed 2 nights in Jan 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Matthew

Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal clifton hotel
Hotel is an old hotel so rooms are dated which i prefer but bathroom modern. Couldn't fault cleanliness all over the hotel. Staff friendly and helpful. Bar not open all the while but can understand for thus time of year. Buffet breakfast was excellent plenty to choose from. Overall excellent 2 days.
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a traditional hotel from the Britannia group. The room I was in I had got for a good price and it was very plush.
Stayed 1 night in Nov 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
We had a comfortable stay and the hotel is in a very convenient location. The lack of options for a continental breakfast was disappointing with no variety day to day.
Stayed 5 nights in Oct 2023

4/10 Poor

Simon

Stayed 1 night in Oct 2023

8/10 Good

Ionut

Stayed 1 night in Oct 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel
Stayed 1 night in Sep 2023

2/10 Terrible

Callum

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Room was next to a nightclub which was that loud I gave up trying to sleep at 3am and had to move rooms, staff weren’t happy about moving me rooms and I want a refund I had no sleep and a bad taste in my mouth from the stay! I love Southport and I go often but I won’t be returning to this hotel! Refund please.
Stayed 1 night in Sep 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Craig

Royal Clifton hotel
The reception booked us in and put in to room 101 it was dark but clean, but at approximately 6.00 in the morning a generator/air conditioning unit started up out side the windowcand it was realy loud and did not stop until about 9.15, it was very bad. We complained at reception and they changed our room straight away to a just better room.
Stayed 2 nights in Sep 2023

8/10 Good

James

Stayed 1 night in Sep 2023

8/10 Good

Antonio

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service
Honest review
Initially we were given a room that was too far away from the lift and there were too many steps. We both have mobility problems. The room was also very small and not good. We were given another room which was adequate for our needs and very close to the lift. There was no view and just looked out to a wall. The window needed cleaning as there were dead flies etc. and also, the room was very hot. Apart from this the hotel itself is very nice and staff were very friendly and helpful. The drink prices were on par with other pubs we visited. Did enjoy the stay and would go back to the hotel but maybe in a better room. Loved Southport.
Stayed 5 nights in Sep 2023

4/10 Poor

Michael

Stayed 2 nights in Sep 2023

4/10 Poor

Kim

Disliked: Property conditions & facilities
Old fashioned, kept awake until 2am with music from nearby bar.
Stayed 1 night in Sep 2023

8/10 Good

Princess Khadijah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location Family Holiday
We had awesome time at Southport & perfect location for our birthday holidays. It is near at Splash Word, Pleasure Land & Sandy Beach. Plus side easy train to Liverpool Central & Liverpool Lime Street. We will back again in future that for sure.
Stayed 2 nights in Aug 2023

10/10 Excellent

Simon

Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, room comfort
Great hotel....great staff
This is a lovely hotel. I dont think you could wish for a better location. All the staff are helpful and friendly and the breakfast is well worth the money. Room was roomy, clean and quiet. On site car parking is a bonus but to be honest, parking in Southport is plentiful anyway. Id really recommend this hotel as value for money. Shame the pool was closed though....didnt notice that when booking.
Stayed 1 night in Aug 2023

6/10 Okay

Layla

Travelled with family
Liked: Cleanliness, staff & service
Stayed here before and was very happy. Unfortunately the bed was so hard we could not sleep but staff were excellent and breakfast also great value.
Stayed 1 night in Aug 2023

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overall, just a bit disappointed shower was broke in the morning
Stayed 1 night in Aug 2023

8/10 Good

Julie

Travelled with family
Decent hotel, would score higher if a bit of money was spent on it. Looks like it was once a very grand hotel. We stayed in the old part.
Stayed 3 nights in Aug 2023

6/10 Okay

Ewart

Stayed 1 night in Aug 2023

8/10 Good

Katy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Room was clean an spacious great value for money
Stayed 1 night in Aug 2023

4/10 Poor

Anthony

Disliked: Staff & service, property conditions & facilities
The lifts didn’t work, I saw one older lady having to sit and recover on the stairs. My door didn’t lock, I had to raise it with the front desk. Breakfast ended at just 10:00am and the condition of the whole place was very dated and tired. Definitely not worth the money.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel very worn and old and tired. I attended a ball there some 25 years ago and it still looks the same.
Stayed 2 nights in Aug 2023

4/10 Poor

Carole

Travelled with family
Stayed 4 nights in Aug 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
Staff are absolutely wonderful they go all out for you stayed there a couple of times, will stay there again
Stayed 2 nights in Aug 2023

6/10 Okay

Alison

Disliked: Property conditions & facilities
Throw back from the seventies !!
We have stayed at the hotel before and was expecting a room of similar standard. Very disappointed it looked like it hadn't been modernised from the seventies. It was an extremely small room with no opening windows. There was a hole in a towel in the bathroom too. I looked on the website at a standard double and the pictures of this room were not shown . I went back to reception and complained . I was told by one member of staff that it was a standard room. I then referred to the website and he introduced me to who I assume was the manager. She was very pleasant and asked if we would like to change to a family room at no extra charge. This room was perfectly acceptable ( we had an issue with door card but this was sorted by maintenance). I really don't think the room first offered portrays a very good image of the hotel and definitely needs to be upgraded before being offered for use again.
Stayed 1 night in Aug 2023

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad to go home!!
Stayed here for a surprise treat but was extremely disappointed, Asked for a nice family room as it was a special occasion! The room we got was at the very back of the hotel with a view of a fire escape and the backs of other buildings with a smell of cigarette smoke coming through the child's bedroom window which i could not close. Parking was an extra £5.00 a night Eating options were very limited and the cook was extremely rude and unaccommodating , hours are restricted for dinner 5.30 till 7.30 however we went in at 7 and half of the already small menu was unavailable and he was quote "not cooking anymore you should have come earlier" We don't finish work till half past 6!! Think we had a lucky escape as it looked a bit like nursing home food and not at all child friendly, Both myself and my husband are covered in itchy lumps which we seem to have got at night in the room and a Doctors appointment will verify what they are. Also the lift to our area didn't work on arrival so had to carry everything upstairs with a pram and a 4 year old. We will not be returning
Stayed 3 nights in Aug 2023

6/10 Okay

Richard

Liked: Cleanliness, room comfort
Good and bad
Some good things to say about the Royal Clifton, and others not so good. Good points: comfortable room, good breakfast, convenient location. Not so good: Car parking was an extra £5 (not stated on website), no early check-in available (arrived a little earlier than expected and asked at reception on off chance, but was told I'd have to go away and come back). Also a bit of a disturbance in the hotel involving some other guests, who were noisy at night and which ended up with the police being called. That wasn't the hotel's fault though. Also leisure facilities not currently open
Stayed 1 night in Aug 2023