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Reviews of Base Serviced Apartments - The Docks

3 out of 5
Base Serviced Apartments - The Docks
Docks – Marina – Liverpool, Liverpool, England

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 33 reviews" "
Rating 8 - Good. 12 out of 33 reviews" "
Rating 6 - Okay. 1 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 3 out of 33 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Gaynor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter and I stayed here for one night. The location was perfect for M&S Bank Arena where we went to the Rod Stewart Concert. The apartment had everything we needed.
Stayed 1 night in Dec 2019
Response from Team Base on 17 Dec 2019
Hi Gaynor, thanks for leaving a review and for choosing to stay with Base. We are thrilled to hear that you enjoyed your apartment and its location. We hope you and your daughter had a brilliant time at the concert! We'll look forward to welcoming you back. Kind regards, Ffion.

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Team Base on 18 Nov 2019
Hi there, thanks for choosing to stay with Base. We are so pleased to hear that you enjoyed your stay and would be happy to welcome you back in the future. Kind regards, Ffion.

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent apartment in a good location
Stayed 1 night in Nov 2019
Response from Team Base on 13 Nov 2019
Hi Sharon, thanks so much for leaving a review. We are thrilled to hear that you enjoyed your apartment and its location. We would love to have you back. Kind regards, Ffion.

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely house No heating working
Stayed 1 night in Sep 2019
Response from Team Base on 30 Sept 2019
Hi Jane, thanks for leaving a review and for choosing to stay with BASE. We are so pleased to hear that you enjoyed your stay. We are sorry to hear about the heating and I have passed on your comments to the appropriate manger to be investigated. Kind regards, Ffion.

10/10 Excellent

Yvonne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Team Base on 26 Sept 2019
Thanks for leaving a review! We hope you enjoyed your stay and would love to welcome you back again in the future. Kind regards, Ffion.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Team Base on 18 Jul 2019
Hi there, thank you for leaving a positive review and choosing to stay with BASE! We would love to welcome you back in the future. Kind regards, Ffion.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Stayed 1 night in Mar 2019
Response from Rebecca on 11 Mar 2019
Hi Mark, thank you for staying with Base we hope to see you again soon!

8/10 Good

Miss k n

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is fantastic
The most important thing about this place is the location- come out the back gate and its a 60second walk to the Liverpool wheel, its maybe 2minutes walk to the tourist buses and Albert dock. Maybe 3mins tops to get to the front of the Echo Arena. So its brilliantly placed. The rooms in the 2bed apt are a bit tight but it really isnt an issue. The bedroom curtains let in a lot of light so bring your eyemask - but that's my only concern here. Would I stay again? Absolutely. Everything is really easy when the cars parked just be!ow you (£12a night, which is fine) and so many amenities are a stones throw away.
Stayed 3 nights in Feb 2018
Response from Rebecca on 19 Feb 2018
Hi there, thank you for taking the time to leave your kind review. We are so glad you had a great stay with Base and hope you enjoyed your time in Liverpool. We hope to welcome you back in the near future whether staying in Liverpool or Chester. Kind regards, Rebecca.

10/10 Excellent

Theodora, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean. Perfect location!
The apartment was very nice and clean. The location was perfect, on the docks and very close to the city centre!!
Stayed 2 nights in Feb 2018
Response from Rebecca on 15 Feb 2018
Hi Theodora, thank you for taking the time to leave your kind comments, I have passed this onto the team. We are glad to hear you had a great stay with us in our docks location and look forward to seeing you again in the future. Kind regards, Rebecca.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The docks of Liverpool
Ideal for what we used it for. Sadly the car park caught on fire across from it and all the local people in the flats came down to watch the fire. There was a little bit of a stick saying that we shouldn't be there and they shouldn't be used for renting out.
Stayed 1 night in Dec 2017
Response from Rebecca on 15 Feb 2018
Hi Sam, thank you for your review and I'm glad you enjoyed your stay with Base. That's a shame about the comments made by the occupants of other apartments. We aim to provide our guests with a friendly and welcoming experience throughout their stay therefore I have passed on this feedback to the team to look into. We hope to welcome you back at Base in the near future. Kind regards, Rebecca.

4/10 Poor

Anthony

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great Location but Run Down
Apartment looks very run down and was on first floor with fracked window and bashed in door. Not at all like the photos displayed. They offered to move us to new building but we picked this for great location so after. No WIFI.

10/10 Excellent

kendro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

M, Blackburn

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Good location but not very good customer service..
Everything was fine until without any prior notice they sent electrician, He didn't even knock the door and entered in the apartment...made us scare to death..and stayed and disturb us for an hour.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - Rubbish Expedia
Expedia totally messed up my order. The Expedia web site made claims that simply were not true. Luckily the Base team sorted out the confusion, and give me and my guests a later checkout as way of compensation to the totally overstated Expedia web page

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth it
enjoyed the spaciousness of the rooms and the standard was excellent. Well worth staying here

8/10 Good

Stacey, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday get away
Great view of the docks. Excellent trip

10/10 Excellent

S, wrexham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brill apartements
we only stayed one night to go to concert bu would stay in base apartements again

2/10 Terrible

Christiane , Liverpool

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible, bulding needs to be demolished
On arrival at base to stay-the docks we were greeted with a door that just about locked. Whilst the room was clean there waa hardly any wardrobe space and we were not informed it was a ground floor apartment, even after numerous phone calls with staff. Furthermore it felt very odd being in a serviced apartment that was among residential apartments. The building itself needs to be demolished as it is a major eyesore and lets the Albert Dock down.

10/10 Excellent

Stephen, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment with great amenities

8/10 Good

Cathy, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value apartment
Great location for the Echo arena and L1. Apartment great size and clean. You have to collect keys from an office 20mis walk away though, which was a bit of a pain, other than that would definitely recommend.

8/10 Good

Rida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great location and clean all together just I wished if the car park was free

8/10 Good

TR

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Spectacular views of the Docks
The apartment we had in this block was fantastic value for money and we couldn`t have asked for a better location for spending time at the Docks and Liverpool One. We were visiting Liverpool with our 2 teenage daughters and they loved the Penthouse views and how modern it was. If I was going to balance the feedback with any areas for improvement then the floors could have been cleaner, the coffee machine looked great but didn`t work and the outside of the building is very grubby and tired. Overall though, this is a brilliant location and a very cool apartment for the price. We would definitely return.

8/10 Good

pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good accomodation
This is our second time in the apartment, loved it, will like to visit in summer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect location, Two minutes walk to Albert Dockland and Beatles Story Museum. Comfortable and clean. My stay was perfect. Very easy to get there, no reception but really easy to get the keys on the office.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awful experience!
Although advertised as 4 star accommodation, was clearly nowhere near that standard. The letting agents said the apartment was rated at 3 stars - this contradicted the information given on the Expedia website, which was that it was 4 star. The agents claimed that we had been given an 'upgrade' on the basis that the apartment had been repainted. The apartment was smelly, bathroom and kitchen floor were dirty and even the handles came off the bedroom furniture. It appears that the apartment block is the subject of a local joke! We spent four hours of our two day break desperately trying to find alternative accommodation!

8/10 Good

Pauline, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Based apartment - Heating.
The company needs to check gas supply in the apartment before they hand over to their customer. we were in the apartment without heating for 5 hours, it was very cold that day. There was no DVD player as promised in the hotel description.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Team Base on 27 Jan 2020
Hi there, thanks for leaving a review. We hope you enjoyed your stay and would be happy to welcome you back again. Kind regards, Ffion.

4/10 Poor

Rune

Travelled with family
Disliked: Cleanliness, room comfort
Familie på fotball ig shoppingtur.
Tungvint m innsjekking og utsjekking når du må hente nøkler ett helt annet enn der dy skal bo. Kald leilighet. Fikk ikke sentralfyringa til å funke. Dårlig renhold . Spesielt vinduskarmer og møblene på stua. Veldig harde senger. Ble utrolig skuffet ovet dette oppholdet. Definitiv ikke noe "Penthouse" leilighet, noe det påstås å være. Dyrt og ikke verdt penga! Skal ikke hit mer!!
Stayed 2 nights in Oct 2019
Response from Team Base on 8 Oct 2019
Hi there, thanks for choosing to stay with BASE. We are sorry to hear about your experience and apologise that the apartment was not up to your standard. We appreciate your feedback and I have passed on your comments to management. We hope you had a lovely time visiting Liverpool. Kind regards, Ffion.

8/10 Good

Kennet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

lars, Moss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk by.
Herlig by.bra beliggenhet.litt smale og harde senger.fin leilighet.topp sevice.

4/10 Poor

Thomas, Copenhagen, Denmark

Disliked: Staff & service, property conditions & facilities, room comfort
Could have been but wasn't...
Good location. That's about it. The apartment is in a residential area and closed off, and a fob is needed to enter the premises through gates. The apartment has an OK size. Unfortunatly the owners of this apartment has chosen in a way that we found too much to furnish it with what seemed to be the very cheapest of the cheapest furniture, fittings etc. The facilities are there to live 'in your own apartment', yes true enough. However, we did find it too scrappy and cheap in its presentation to fully enjoy as such. Furthermore we found the following points which we feel need mentioning, if not to prepare furture resindents, then just as much in order for the owners or the management to get a chance to do something about it: shower not working properly (no water pressure) in the ensuite bathroom. In non ensuite room a loud clicking sound would come at intervals throughout the night; I can only guess that it must be the heater behind the bed that in some way open/closes because of a thermostat. Having my sleep interrupted some 3-4 times per hour throughout the night feels like torture and ruins a great part of your day! Also the option of being able to regulate the heating - this throughout the apartment - was not possible. Then there's the small things: no salt/pepper in the kitchen ( a small portion of instant coffe, sugar and semi-dried milk was supplied), no rack for jackets/coats. And lastly - without goint into detail - MAKE SURE you hand back the key to a person!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stort sett bra
Dette var absolutt en fin leilighet. Gode senger, to bad og fint kjøkken. Beliggenheten var helt grei. Var ca 10 min å gå til Albert Dock. Evt 5 pund å ta taxi fra sentrum. Stille og rolig område. Eneste som trekker ned, er at det ikke var varmvann den siste morgenen. Ekstrem kald dusj denne morgenen.