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Reviews of Base Serviced Apartments - Duke Street

3.5 out of 5
Base Serviced Apartments - Duke Street
Hudson Gardens, 136 Duke Street, Liverpool, England

Reviews

8.4

Very good

Rating 10 - Excellent. 127 out of 283 reviews" "
Rating 8 - Good. 114 out of 283 reviews" "
Rating 6 - Okay. 25 out of 283 reviews" "
Rating 4 - Poor. 5 out of 283 reviews" "
Rating 2 - Terrible. 12 out of 283 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Wendy

Stayed 1 night in May 2024

6/10 Okay

Charlotte

Stayed 2 nights in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Great Apartment, great location, walkable location near pretty much everything.
Stayed 2 nights in Mar 2024

8/10 Good

Omar

Stayed 8 nights in Feb 2024

8/10 Good

Gina

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Helen on 17 Feb 2024
Good Evening Gina,Thank you for taking the time to leave us this much appreciated feedback.I was delighted to hear that you enjoyed your stay with us, if you do feel that there was something that we could improve upon to achieve a 5 star rating next time, please do let us know as we value your comments as they help us implement future improvements!I do hope we have the pleasure of welcoming you back soon.Kind regards,HelenGeneral ManagerBase Serviced Apartments

10/10 Excellent

JUDITH

Stayed 1 night in Feb 2024
Response from Helen on 17 Feb 2024
Dear Judith,Thank you for taking the time to leave us this much appreciated feedback, we value your comments and use them to help us make future improvements. I was delighted to hear that you enjoyed your stay with us. I do hope we have the pleasure of welcoming you back to Base!Kind regards,HelenGeneral ManagerBase Serviced Apartments

10/10 Excellent

Stoycho

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Helen on 9 Feb 2024
Hi Stoycho,Thank you for taking the time to leave us feedback!I am pleased you enjoyed your stay at Base Serviced Apartments and we hope to welcome you back again in the near future!Kind regards,HelenGeneral Manager

6/10 Okay

Paul

Stayed 1 night in Feb 2024
Response from Helen on 9 Feb 2024
Hi Paul, Thank you for taking the time to leave us feedback, I was pleased that you enjoyed your stay. If you would like to discuss your stay in further detail, to help us gain a better insight on how we could improve - please do not hesitate to contact us.Kind regards,HelenGeneral Manager

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, room comfort
Good location
good communication they ring you beforehand etc , we got there earlier than 3pm & our room was ready which was good, everything you need really except for some prosecco glasses ha ha , nice & clean & good location for where we wanted to go, stayed a few times now
Stayed 1 night in Jan 2024
Response from Helen on 9 Feb 2024
Hi Wendy,Thank you so much for taking the time to leave feedback. I was delighted to read that you enjoyed your stay with us, we do hope to welcome you back again in the near future - if you do decide to stay with us again, please reach out to me directly so I can personally take care of your stay and ensure there are some prosecco glasses for you ha ha!Kind regardsHelenGeneral Manager

2/10 Terrible

Joy

Travelled with group
Liked: Cleanliness, room comfort
The apartment is ok very clean and cosy the only problem is the fire alarm keeps ringing even in the middle of the night. I have no sleep wandering if there is a real fire and I don’t want us to be barbecue inside the property especially we are on the third floor. Also u kept ringing the reception if someone will look into it. But no one responded.
Stayed 1 night in Jan 2024
Response from Helen on 9 Feb 2024
Dear Joy,Thank you for taking the time to leave us feedback. Please accept my sincere apologies that the buildings fire alarm went off during your stay, this is most definitely not our usual standard. As the building management is maintained by an external company, I have relayed this to them as we were not aware - thank you for letting me know.I am pleased that you still found the apartment clean and cosy and hope you still enjoyed your stay. Please let us know if you do decide to stay with us again so I can personally ensure your stay is taken care of.Kind regards,HelenGeneral Manager

8/10 Good

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The property served us really well. It was clean and comfortable. It was definitely tired as other reviews said. Lots of elements were broken including windows. Some wouldn't shut and other wouldn't open. The light by the front door didn't work and we arrived in the dark so that wasn't helpful. The flat was also cold when we arrived. The bedrooms quickly heated up and the duvet's were warm, but the lounge area heater wasn't adequate and then later broke. But the agent was super quick at bringing up a heater which helped. The kitchen had the bare minimum cooking utensils, but there were lots of great places to eat around the area. The location was fantastic and we could easily explore Liverpool by foot and parking was secure. Overall, the place worked for us, but it would have got top marks if it wasn't so run down.
Stayed 2 nights in Dec 2023
Response from Helen on 9 Feb 2024
Good Morning James,Thank you for taking the time to leave us feedback. I was pleased to hear that you enjoyed your stay with us and I will ensure to relay your feedback to our maintenance management for further improvements going forward.I do hope we have the pleasure of welcoming you back to Base in the near future.Kind regards,HelenGeneral Manager

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2023
Response from Helen - Base Serviced Apartments on 7 Feb 2024
Dear Jonathan, Thank you so much for taking the time to leave us a review, I am delighted to hear that you enjoyed your stay.Kind regards,Helen General Manager

8/10 Good

Alan

Travelled with family
Liked: Cleanliness
Nice apartment close to the city.
Apartment was certainly big enough and had the basics, but the walls were so thin you could hear your neighbours and all times of the day and night. The shower was poor too and struggled to get any real pressure. The kitchen was spot on and had everything in it. It was centrally located and easy to walk to the city centre.
Stayed 5 nights in Dec 2023
Response from Helen on 7 Feb 2024
Dear Alan, Thank you for taking the time to leave us feedback. Please firstly, accept my apologies regarding the noise disturbances from neighbours. We are located within a residential building and ask all guests to be respectful and bare this in mind. Unfortunately, in situations that are beyond our control - this is not the case. I am truly sorry that you had to experience this. Also, regarding the shower issue - I have passed your comments to our maintenance team for immediate attention. I am pleased you enjoyed the kitchen though! We do hope to have the pleasure of inviting you back in the near future, if you do decide to stay with us again, I would love to personally take care of your stay so please do contact me directly. Kind regards,Helen General Manager

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, room comfort
Fabulous penthouse style living
It’s a really fabulous place for the location and looks like it could do with a little bit of modernization of the furniture that’s getting battered, but it really didn’t matter because it really has so much space and room for everyone. Somebody obviously had been overserved in the past, and decided to put their hand through the door of the en suite bathroom, and there was a drippy tap that you might want to look into so your water isn’t so high in the en suite bathroom as well. Amazing views from the bedrooms and balcony and definitely will try and return to this place for my daughter’s graduation next summer.
Stayed 1 night in Dec 2023
Response from Helen - Base Serviced Apartments on 7 Feb 2024
Hi Nicholas, Thank you for taking the time to leave us feedback.I was delighted to hear that you enjoyed your stay at Base Apartments and I do hope to welcome you back again in the near future!Thank you for letting me know about the few minor issues within the apartment, I will instruct our Maintenance Manager about this immediately. Kind regards,HelenGeneral ManagerBase Serviced Apartments

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, room comfort
Perfect stay for family
The apartment was perfect for us as a small family, really more convenient for us with location and extra space. Would definitely stay again and certainly recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 1 night in Nov 2023

8/10 Good

Rosa

Stayed 1 night in Nov 2023

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, apartment was ready after 10am. Apartment was clean and tidy.
Stayed 2 nights in Oct 2023

8/10 Good

Sarah

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Sarah

Stayed 2 nights in Oct 2023

6/10 Okay

stan

Business traveller, Travelled with partner
Liked: Cleanliness
Excellent location in the centre of things.Flat very good and comfortable but the block is pretty grim. Lift didn’t work, car park gate didn’t work on exit. Fine for a short stay. Take your own cafetière and tea towels!!!
Stayed 4 nights in Oct 2023

10/10 Excellent

Kumbie

Stayed 1 night in Aug 2023

8/10 Good

Claire

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Close to shopping in a good walking district with plenty of bars and restaurants nearby but no noise pollution
Stayed 1 night in Aug 2023

10/10 Excellent

james

Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2023

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2023

8/10 Good

Leonie

Stayed 3 nights in Jul 2023

10/10 Excellent

Tess

Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good communication, easy to find and with parking. Very clean
Stayed 1 night in Jul 2023

10/10 Excellent

Lianne

Stayed 1 night in May 2023

8/10 Good

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Nice apartments friendly reception. Apartment itself is a bit tired and some minor damage to furniture which could easily be replaced but lots of room and everything you need.
Stayed 1 night in Jun 2023

8/10 Good

Lloyd

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and In walking distance for shops , bars , food and sights . I would return to the property.
Stayed 3 nights in May 2023

8/10 Good

Melanie

Stayed 3 nights in May 2023

8/10 Good

Simon

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable apartment right in the heart of Liverpool. Lots of great restaurants and bars in the surrounding streets and a short walk from the main shopping centre and Albert Docks. The apartment itself was a decent size. It was clean and comfortable and had everything you would expect. I would definitely consider staying here again.
Stayed 5 nights in May 2023

8/10 Good

Mary

Stayed 1 night in Apr 2023

10/10 Excellent

WENDY

Stayed 1 night in Apr 2023

10/10 Excellent

Jonathan

Stayed 1 night in Apr 2023

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2023

10/10 Excellent

Tom

Stayed 1 night in Apr 2023

10/10 Excellent

katie

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Great staff
Nice clean central apartment. Really lovely helpful staff
Stayed 1 night in Apr 2023

10/10 Excellent

Rachael

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, large rooms
Stayed 2 nights in Mar 2023

10/10 Excellent

SARA

Stayed 2 nights in Feb 2023

2/10 Terrible

Greg

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Beware what you are booking on Expedia. The apartment they show on their images no longer exists - the 3 bedroom one we got had no blinds - they were missing. It was very shabby and tired - when I spoke to the manager she said “ we are a very basic apartment set up” no attempt to defend the poor state these apartments are in was made by staff. Totally misleading listing by Expedia - very poor
Stayed 1 night in Feb 2023

6/10 Okay

Shannon

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Property was a great size but a lot of scratches on floors, tele didn’t work, stains on sides and punch holes in bathroom door. When we arrived the master bedroom door to balcony was open so not secure and very cold. The door wouldn’t lock either so abit unsettling
Stayed 2 nights in Feb 2023

10/10 Excellent

Yi

Stayed 2 nights in Jan 2023

10/10 Excellent

Reharn

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

8/10 Good

tarnya

Stayed 1 night in Nov 2022

8/10 Good

Leah

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities

10/10 Excellent

margaret

Liked: Amenities, property conditions & facilities
It was perfect for our family needs
Response from Jessica (Reception) on 6 Nov 2022
Dear Margaret, we are delighted to see you have enjoyed your stay. You and your family are most welcome to come back anytime!Best regards,Jessica