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Reviews of Lisbon Serviced Apartments - Estrela

4 out of 5
Lisbon Serviced Apartments - Estrela
Rua de Buenos Aires, 8, Lisbon

Reviews

8.8

Excellent

Rating 10 - Excellent. 95 out of 184 reviews" "
Rating 8 - Good. 62 out of 184 reviews" "
Rating 6 - Okay. 19 out of 184 reviews" "
Rating 4 - Poor. 4 out of 184 reviews" "
Rating 2 - Terrible. 4 out of 184 reviews" "

9.0/10

Cleanliness

9.0/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place
Stayed 4 nights in May 2024

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Clean and good sized apartment in a great, peaceful residential area. Close enough to walk most places with a decent selection of cafes and restaurants nearby, yet outside of the noise and constant foot traffic. Definitely recommend!
Stayed 9 nights in Apr 2024

10/10 Excellent

Deepak

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very close to public transit and walkable to some attractions..great location!!
Stayed 6 nights in Apr 2024

10/10 Excellent

Edilson

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Localização espectacular, quarto espaçoso para um casal com 2 crianças. Quarto confortável, limpo e acolhedor. Recomendo e certamente lá voltarei.
Stayed 3 nights in Apr 2024

10/10 Excellent

Desiree Lagpad

Stayed 7 nights in Mar 2024

10/10 Excellent

John Paul

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was great and the communication prior to arriving was excellent - really easy to find, easy to gain access and in a nice, safe area. The self check-in process was quick and simple. The apartment itself was clean, spacious and modern with kitchen facilities. The bed was comfy and even though it wasn't too hot in Lisbon, the aircon was appreciated. Check-out was efficient - you scan a QR code on the door in the apartment and fill out a form. The shower in my apartment was a bit small and the bathroom got wet very easily, but not an issue overall. Although I did not require an accessible apartment, it was adapted for those who would need it. Good facilities nearby with tram and bus options. If you're looking for a nice breakfast in the morning or brunch, visit Dedes nearby - it's a 5 minute walk away and is fantastic.
Stayed 7 nights in Mar 2024

10/10 Excellent

Tyler, Toronto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was a wonderful stay. We stayed on the 3rd floor and the ceilings were wonderfully high and the rooms had a good amount of space. I had reservations about how large the space would be considering the low price we paid, but it ended up being amazing value. Would stay here again in a heartbeat.
Stayed 6 nights in Mar 2024

6/10 Okay

Alan, Amesbury

Travelled with partner
Good location
Stayed 2 nights in Mar 2024

10/10 Excellent

Leafa, Salt Lake City

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

MARCIN

Travelled with family
Liked: Cleanliness, amenities
Overall really good stay. Just the bathroom needs sorting out. One of sliding doors doors from the shower was missing. Curtain instead. Was not fitting very well
Stayed 7 nights in Feb 2024

8/10 Good

Whe Rim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel tries very hard to keep the place Safe & Clean, I appreciate that. However, the people on the room cross from us was extremely noisy at night - adults & kids both. But now way to communicate with the hotel staff since there is no staff on the hotel itself.
Stayed 5 nights in Nov 2023
Response from Lisbon Serviced Apartments Team on 28 Nov 2023
Dear Whe Rim,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the noise disturbance from neighboring guests during your stay. We understand the importance of a peaceful environment for our guests' comfort and relaxation.We continuously strive to maintain a safe and clean environment for all our guests and regret that this experience fell short of your expectations. We have noted your concerns regarding the lack of direct communication with our staff and will explore additional ways to enhance our guest support services.Your feedback is invaluable to us as it helps us improve and provide a better experience for our future guests. We hope that despite this inconvenience, you had an otherwise enjoyable stay with us and that you'll consider giving us another opportunity to exceed your expectations in the future.Best Regards,Lisbon Serviced ApartmentsAs for enjoying Lisbon during the Christmas season, I highly recommend visiting the Christmas market at Praça do Comércio. It's a delightful place where you can experience the festive atmosphere, enjoy traditional Portuguese treats, and find unique handcrafted gifts.

8/10 Good

Wing Biu

Stayed 3 nights in Oct 2023
Response from Lisbon Serviced Apartments Team on 28 Nov 2023
Dear Wing Biu,Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us strive for excellence in serving our guests.We're glad to hear that your stay was generally positive. However, we understand there might have been some aspects that didn't meet your expectations fully. Your insights are valuable, and we'll use them to improve our services further.During the festive Christmas season in Lisbon, we highly recommend visiting the enchanting Christmas markets in Rossio Square. The vibrant atmosphere, twinkling lights, and local delicacies create a magical experience for everyone.We hope to have the pleasure of welcoming you back and providing an even better experience.Best Regards,Lisbon Serviced Apartments

2/10 Terrible

Thomas

Disliked: Cleanliness, room comfort
I'd like leave review this property. First of all,it is listed as a 4 star rate on hotel.com,but front of building say a 3 star property.However wash sink clogged,shower door and safe deposit wouldn't work properly,no one wasn't on site, so i call manegement over the phone.He yelled at me. Never comeback.
Stayed 3 nights in Oct 2023
Response from Lisbon Serviced Apartments Team on 7 Nov 2023
Dear Thomas,Thank you for sharing your feedback about your recent stay. We're deeply sorry to hear about the issues you encountered with the property and the negative interaction you had with the management.We apologize for the discrepancy in the star rating and for the problems with the wash sink, shower door, and safe deposit. Your feedback is valuable, and we'll take it into account to address these concerns and improve the overall guest experience.We appreciate your review and will work to ensure that future guests have a more positive and comfortable stay.Best Regards,

8/10 Good

Katrina

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2023
Response from Lisbon Serviced Apartments Team on 19 Oct 2023
Dear Katrina,Thank you for your 8/10 rating and kind words! We're delighted you enjoyed your stay at Lisbon Serviced Apartments. Next time, consider visiting Lisbon during the Christmas season. You'll love the festive atmosphere, and don't miss the beautiful lights at Terreiro do Paço!Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Saikat

Stayed 3 nights in Oct 2023
Response from Lisbon Serviced Apartments Team on 30 Oct 2023
Caro Saikat,Agradecemos pela sua avaliação de 5/5! Ficamos felizes em saber que você teve uma experiência tão positiva em nossos apartamentos. Se tiver algum feedback adicional ou sugestões para compartilhar, por favor, não hesite em fazê-lo.Caso decida visitar Lisboa durante a temporada de Natal, aproveite a atmosfera festiva na Avenida da Liberdade, uma das principais avenidas da cidade, que costuma ser lindamente decorada nessa época do ano.Melhores Cumprimentos,Lisbon Serviced Apartments

6/10 Okay

Verified traveller

Travelled with group
Dated
Checkin was easy. There was someone who assisted us. The room was dated and furniture worn. scuffs on the wall. The curtain was not secured in and fell when we tried to close it. That was easy enough to fix. The drain in the bathroom shower ran slow and flooded the bathroom a bit. The location was good, though.
Stayed 3 nights in Sep 2023
Response from Lisbon Serviced Apartments Team on 13 Oct 2023
Dear Guest,Thank you for your valuable feedback on your recent stay with us. We're thrilled to hear that your check-in experience was smooth, and you found our team helpful.We appreciate your comments on the room, and we apologize for any inconveniences you encountered. We're continuously working on improvements, and your feedback helps us in this process. By the way, have you had a chance to explore the beautiful Jerónimos Monastery during your stay? It's a stunning piece of Lisbon's history!We hope you'll consider staying with us again, and we'll strive to make your next visit even more enjoyable.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Purba

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Pia, Bangsar

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Pros: The location is great, very quiet apartment, has a lot of useful kitchen utilities in the apartment. Big spacious room. Great coffee shops close by, supermarket walking distance and great park nearby where you can sit and enjoy the warm nights with a glass of wine. Cons: The bathroom as not good. The shower was not clean when we arrived, it had dirt and previous people’s hair everywhere. The shower would not drain and wasn’t useable. It would take approx 1hr to drain the water and half of it would be on the bathroom floor. There was mould in the shower due to never being cleaned properly. The daily cleaning took a long time. Our room was always done in the afternoon around 4pm (started approx 12pm on the top floor) but all they would do is change the towels and empty the bins. Some days the bed wasn’t made or they leave our bin bags full of rubbish in the middle of the room. It would be easier if they just provided a towel swapping service and restock of bin bags/toilet paper. As the floor was never vacuumed. We only received 1 dishwasher tablet for 7 night stay. They also have a note stating they will charge you €50 if you leave dirty dishes which was odd due to the state of the bathroom! We purchased our own washing machine detergent as it was cheaper than what they were charging. When you enter the building there is a bad smell. The location was the best part of this accommodation
Response from Lisbon Serviced Apartments Team on 24 Aug 2023
Dear Pia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the wonderful location of our apartments, surrounded by charming coffee shops, a convenient supermarket, and the nearby park – perfect for enjoying a relaxing evening with a glass of wine.We sincerely apologize for the inconveniences you encountered during your stay. Your comments about the bathroom cleanliness and maintenance issues have been noted, and we are committed to addressing these matters promptly to ensure a more comfortable and enjoyable experience for our guests.We truly appreciate your constructive suggestions regarding our cleaning services and amenities. Rest assured, your input will guide us in making necessary improvements to enhance the quality of your stay.As for the beautiful city of Lisbon, have you had the chance to explore the historic Alfama district? Its narrow winding streets and vibrant atmosphere make for an unforgettable cultural experience.Once again, thank you for choosing Lisbon Serviced Apartments for your stay. We value your feedback and hope to welcome you back in the future, providing you with a seamless and enjoyable stay.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Fatma Mbarak

Travelled with family
Liked: Cleanliness, room comfort
Excellent hotel next to city centre, all busses are next to city centre. Bar with food near by and Portuguese traditional coffee is close by. Modern food and tapas types of food close by, will recommend for a stay.
Stayed 8 nights in Jul 2023

10/10 Excellent

Angela Isabelle

Liked: Cleanliness, amenities, property conditions & facilities
Clean, well equiped apartments in a quiet neighbourhood. Bus stop right outside, trams go right passed too. Easy walk into the main areas, the way back is all uphill so take advantage of that bus
Stayed 3 nights in Jul 2023

8/10 Good

Philippe

Liked: Cleanliness, amenities, property conditions & facilities
Overall nice apartment and building. The elevator was a bit sketchy...
Stayed 5 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 10 nights in Jun 2023

10/10 Excellent

PABLO

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I did enjoyed Lisbon from this area, it is very well located. The check-in process was very easy and the services were excellent. The apparment has everything you need.
Stayed 5 nights in May 2023

2/10 Terrible

Alireza

Disliked: Cleanliness, amenities, property conditions & facilities
There’s no parking close by, it’s hard to pick up/drop off due to trolly track right on the middle of the street. Not very accessible to anything. Lack of communication with property owner. I would not recommend the property at all.

10/10 Excellent

Wagnar

Stayed 3 nights in May 2023

10/10 Excellent

Aggie

Liked: Cleanliness, room comfort
Overall good
Overall fairly pleasant. This particular serviced apartment is slightly far from city centre.
Stayed 8 nights in Apr 2023

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We want to stay in the same apartment next year

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and easy.
Stayed 10 nights in Apr 2023

4/10 Poor

Seyed Ali

Stayed 4 nights in Apr 2023

10/10 Excellent

Ovidiu

Stayed 4 nights in Apr 2023

10/10 Excellent

Graciela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is small for 3 people, its location is excellent, everything is close, and the cleaning is very good. I would go back again. Thank you so much.
Stayed 9 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Beautiful Apartment (with uncomfortable bed)
The apartment was wonderfully furnished, clean, and very well maintained. The location was a little walk from Rossio and the thick of things, but without luggage, it's not bad. Also there is a tram very close by as well as affordable uber etc. Overall, we loved the place with one exception and unfortunately it had a big impact on the experience: The bed is horribly uncomfortable. It was hard and very tough to get a good night's sleep on it. Because of not sleeping well over several days, we ended up dragging ourselves around with less energy than normal. Also, the bed is very small for two adults. This apartment would be absolutely perfect with a bigger more comfortable bed. Other than that, it's a great space, very clean, well maintained, easy to access, safe, and nicely decorated.
Stayed 3 nights in Dec 2022

10/10 Excellent

Gildas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Rachel

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2022
Response from Lisbon Serviced Apartments Team on 28 Nov 2022
Thank you for your review !

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really liked the appartement! The area was well located. A washing machine and dryer ! Really nice area calm and with a lovely pastries shop at the corner of the street.
Stayed 7 nights in Nov 2022
Response from Lisbon Serviced Apartments Team on 23 Nov 2022
Thank you very much for your review !

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great Stay
The apartment was excellent. However it's location on one of Lisbon's many hills might provide difficulties for some people.
Stayed 5 nights in Nov 2022
Response from Lisbon Serviced Apartments Team on 11 Nov 2022
Thank you for your review !

8/10 Good

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, well located, has everything (fridge, washing machine/dryer). Comfortable and cozy and very safe. Located in old Lisbon
Stayed 6 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on 31 Oct 2022
Thank you for your review !

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on 31 Oct 2022
Thank you for your review !

10/10 Excellent

Denisha

Liked: Cleanliness, amenities, property conditions & facilities
Clean property in a nice part of town. Not far from all the action with tram and bus stops in the neighborhood. Staff was very nice and did their jobs effectively and efficiently. No complaints!
Stayed 13 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on 11 Oct 2022
Thank you for your review !

10/10 Excellent

Sung

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet, and modern apartment.
Stayed 5 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on 11 Oct 2022
Thank you for your review !

8/10 Good

Alice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a nice, clean apartment in a good location. You can easily walk to places as its downhill, then either get a tram or uber/bolt back as its all uphill! There are plenty of easily accessible transport links right outside the apartment. The only downfall was the bed - it was not comfy at all, it was like sleeping on a wooden floor.
Stayed 3 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on 4 Oct 2022
Thank you very much for your review !

8/10 Good

gilad

Stayed 8 nights in Sep 2022

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
nice location, super easy to get around and it is basically self serviced place, no worries about check in/out time very well maintained, recommended!
Stayed 6 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on 20 Sept 2022
Thank you very much for your review !

10/10 Excellent

Noelia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
customer service was perfect and access my stay was very relaxing even thougth i was traveling with children.
Stayed 24 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on 19 Sept 2022
Thank you very much for your review, we always do our best in order to create a memorable stay!

6/10 Okay

Kimmy

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room itself was small but efficient and had everything that was needed for my 8 day stay. However trying to get ahold of someone was difficult. There was a very disruptive guest staying there the same time as me and he partied until the early morning every night and taunted all the guests by screaming and yelling up and down the stairs. I’m not sure why they just couldn’t kick him out but it made my stay there extremely uncomfortable.
Stayed 7 nights in Aug 2022

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, room comfort
Room with big balcony, nice view. Family friendly. There is a bus station just outside the building. Staffs also really friendly.
Stayed 7 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on 11 Aug 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on 11 Aug 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

8/10 Good

Leonel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pretty neighborhood, good transportation facility. Transvia 28 very close. Good facilities around the accomodation. Good stay
Stayed 5 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on 11 Aug 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

8/10 Good

Ki Wai

Stayed 2 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on 11 Aug 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.