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Reviews of Lisbon Five Stars Apartments Combro 77

4 out of 5
Lisbon Five Stars Apartments Combro 77
Beco do Carrasco, 10, Lisbon, LIS

Reviews

8.4

Very good

Rating 10 - Excellent. 36 out of 79 reviews" "
Rating 8 - Good. 30 out of 79 reviews" "
Rating 6 - Okay. 6 out of 79 reviews" "
Rating 4 - Poor. 4 out of 79 reviews" "
Rating 2 - Terrible. 3 out of 79 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

OMAIS

Business traveller
Liked: Cleanliness, room comfort
Great service 👍
Stayed 2 nights in Sep 2023
Response from Dear Omais, on 11 Sept 2023
We want to thank you for the time that you took to give us your feedback.It was our pleasure to welcoming you and we hope that we can host you again soon.All the best,LFS

2/10 Terrible

YOUNGMIN

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Dear Yougmin, on 8 May 2023
Thank you for your the time that took to give us your opinion.We are in shock with this review. We dont understand this, since we dont have any indication that something did went wrong with your reservation.We hope that we have the oportunity to change your mind.All the best,LFS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Lisbon Five Stars Team on 25 Sept 2019
Dear Guest, Firstly we would like to thank you for choosing Lisbon Five Stars. Our team is very happy and grateful to received you in our property. We work hardly to provide the best experience to our guests and we are sincerely sorry if we did not meet your expectations. We will forward this matter to our manager. We hope to have the opportunity to welcome you again. Best regards, Lisbon Five Stars Team

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I liked the location The property was smaller than pictured and more importantly it was dirty and had a lot of wear and tear - stains on the toilet, scuffs all over the walls and floors, missing Nespresso canister, shower door that was missing handle and wouldn’t close, nice small kitchenette but missing silverware. The bed was super uncomfortable as were the pillows. The towels were stained as were the sheets I felt safe which I appreciate but truly feel that the apartment was overpriced for the condition and cleanliness and comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

4/10 Poor

smitty, London

Disliked: Staff & service, property conditions & facilities, room comfort
Needs work
Lovely apartment but lack of attention to detail. Kettle had to be replaced, wifi not working, bedsheet did not fit, dishwasher broke. And although it is in a good central location that meant the music from the bar below kept us awake until late.
Stayed 3 nights in May 2018

2/10 Terrible

brian, nyc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ask about the room first
Or first room was located above a night club. We got no sleep. They moved us to another location that had 2beds pushed together for one bed. Many of the lights didn’t work. We extended another day then they moved us to a ground floor apt. The traffic was very noisy and the door to the building was right on our bed was. It was very heavy and noisy. Once again not much sleep. I would not recommend this service nor will I ever use it again
Stayed 4 nights in Feb 2018
Response from ana on 22 Mar 2018
Dear Brian, We are sorry to read this review. We made all the efforts to give you the best solution to a problem that doesn't depend on us with an upgrade to an apartment more expensive and bigger without extra costs. Regarding the extension of your stay, we are sorry you have accepted our offer after visiting the apartment and were not satisfied. Kind regards, Ana

8/10 Good

Sen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good calm place to stay
Hotel is very good, but had a terrible experience, one of the other appartment person locked the main door with physical key,even though we have the digital code, so got stuck inside the building for more than 2 hours. So please make sure nobody lock with the physical key.
Stayed 5 nights in Jan 2018
Response from Ana on 31 Jan 2018
Dear Sen, Thanks for your feedback! We are sorry for the succeed with the door of the building, but was something that we couldn't control. It was someone in the building that locked the door, this never happened before, it was a surprise. Hope to see you again in our apartment. Best regards, Ana

8/10 Good

MOR

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
The apartment is located in an old, up-to-date area near Lisbon's entertainment areas. The apartment was also in good condition. The problem with the service is until 17:00. We arrived at the apartment at 17:30 and phoned the phones that were left and they were not available even though they knew about the order and our arrival. Only after two hours did someone arrive with an apology. We asked for compensation or an upgrade to the apartment but were pleasantly denied.
Stayed 3 nights in Oct 2017
Thank you! Yes we are always near to the building between 10:00h until 17:00h, by the way we are always available by our SOS phone that is 24 hours. Best regards, Lisbon Five Stars Apartments Team

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything. Did not like the entrance, an alley not too clean. And also did not like to depend on the personal checkin at 10am. Waste your morning waiting for that as the girls do not come earlier than 10am. But overall, nice rooms, new and clean
Stayed 3 nights in Sep 2017
Thank you Joyce Lisbon Five Stars Apartments Team

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Great studio apartment, well laid out and in a nice part of town - lots of cool bars and restuarants nearby.
Stayed 6 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great . I enjoyed every bit of it very nice apartment nice neighborhood close to downtown
Stayed 5 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment!
We loved this apartment! The staff was super friendly and helpful, and the apartment was clean and spacious. We didn't have a view, but other than that, there is nothing to complain about. The bed was super comfortable and the washer/dryer was a plus. The bathroom was also quite large and the shower was amazing. In terms of location it felt like a bit of a walk everywhere we went, but that could also just be the hilly terrain of the city. We were very close to the water and the Time Out market, which I definitely recommend!
Stayed 3 nights in Jun 2017

10/10 Excellent

Ederson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super neat apartments!
Super neat apartment with very convenient access with door lock codes instead of key cards. I loved the fact we left out bags (we arrived early) and the bags were brought to our room when we returned.
Stayed 3 nights in Jun 2017

8/10 Good

NanJ, UK

Liked: Cleanliness, staff & service, room comfort
Nice apartment, in very good position
Our overall experience was very good, but we had a few minor problems while we there. It seems that most people stay for 3-4 days, but after reading all the details of Lisbon we decided to explore for 2 weeks so we were in the apartment much longer than most and probably a little more critical. Most of the problems were sorted out, however, our main problem was with the bathroom door which would not close without some considerable effort. We informed reception and was regularly promised that this would be sorted out, it was not until we were leaving that we were informed that the remedial work was a lot more involved and required the apartment to be empty for a few days.Although it may have been impractical to offer alternative accommodation to us, but it would have been more acceptable for this information to have been forthcoming before the last day. I would also like to mention that I expected to have clean towels on a 3 day basis, we were given one clean during our 14 day stay.
Stayed 14 nights in May 2017

8/10 Good

Gail

Liked: Cleanliness, property conditions & facilities, room comfort
Well located and newly built.
We appreciated having a washing machine in the apartment and a clothes airer. Our apartment was off a side street, which, with the thickness of the walls, made for a quiet location. Contemporary decor, plenty of storage space and a fabulous, large, modern bathroom. Perhaps a small tray containing some dishwashing liquid, hand soap, milk & tea bags/coffee sachets could have been provided as none of these were given over our 7 day stay.
Stayed 7 nights in May 2017

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities, room comfort
Nice apartment,location a little far out of town

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment. Walking distance to city attractions. Nice bars/cafes around. Would recommend for a long weekend in Lisbon.

10/10 Excellent

Kallie, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, updated and well-decorated apartment
Check-in was a breeze. The apartment staff text me the day before our arrival with clear instructions on what to do when we arrived. They even included their wifi information so I could text them from outside the building without cell service! The entire building has been renovated and is accessed via an access code, same code for you room. We were on the second floor, in 2A I believe, and there is a small but reliable elevator. The room itself was huge, especially for what I've grown accustomed to traveling Europe. There was a very large bathroom with a rain shower, toilet and bidet. The apartment provided us with both hand and body towels for the three of us, but they weren't changed during our stay (I read you have to stay longer than four days for maid service). They brought us an extra, single bed as there were three of us staying in the room and even then we still had room to be comfortable in the apartment. We really appreciated the small kitchenette and the refrigerator and freezer for leftovers and chilling wine. We stayed in mid-April and I woke up very hot the first night so I opened all of the windows. Be warned - if you are a light sleeper, leave the windows and the window covers closed! This neighborhood gets very loud at night but if you keep the windows closed it's fine. The apartment also provided several fans but we did not use them. Check-out was simple as well, we simply closed our door behind us and that was it. We would definitely stay here again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment
Lovely, clean apartment in a nice neighborhood. Very nice to have the washer/dryer combo.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Good overall
The other reviews were mixed about the noise. For being in the city it is quiet. I ended up switching rooms. The first room faced the side street and was a bit more noisy than the second room I got which faced an interior area. You couldn't hear the traffic in the second one, but even the first wasn't bad. Kitchen was small and basic with limited pots. I couldn't get my clothes dry in the dryer. Bed was ok, but pillow was very lumpy. I did get a cleaning the third day which some others had complained about not getting. The area is very good. Everything is closer that it seems on the map. Metro is about a 10-15 minute walk.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and amenities for longer stay
Good location in the heart of Lisbon. Room had great perks like a well equipped kitchen and a washer/dryer which were essential to our stay. Wifi connection was great and code access to building and room was ideal since multiple keys were not required. Bed and pillows were ok, not the most comfortable. Overall would stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spacious hotel with high ceiling
Awesome apartment hotel, very high ceiling and clean. The building looks newly renovated, nicely decorated, very modern minimalism decoration. The staff are very helpful and patiently answer all questions. The hotel is located on a side street with a slight slope.

10/10 Excellent

tony, cheshire uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In old town Lisbon
Great location. Transport, food outlets on doorstep

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Glyn, London

Liked: Cleanliness, property conditions & facilities, room comfort
Perfectly situated to all the sightseeing delights, close by to the old district on Lisbon. The room was modernly furnished, stylish and comfortable.

10/10 Excellent

Lashley Family, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Apartment in good location
We spent 7 nights at the apartment and our stay was superb and very comfortable. The staff were Very helpful, approachable and accessible when needed and went over and above our expectations. This was shown by allowing us the use of another apartment to store our luggage on our last day after our scheduled check out time as our flight was in the evening. Special thanks to Ana and Leonor for their excellent customer service which made our stay a positive experience also thank you to Mario who gave us a lift to the central point to catch the 'Yellow Tour Bus' and again to the Airport.

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
Couldn't get in, number didn't work!
Was given wrong number or number not working, so couldn't contact them to get in to the apartment. Had to stay elsewhere, still haven't received refund, despite it being promised

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic acomodation! I would happily recommend it to anyone visiting Lisbon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful change from a normal hotel. This is ideal if you have an extended stay and the location is ideal for walking to the sea side or to the area for nightlife.

10/10 Excellent

Scots couple, B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic apartment
The apartments were converted from an old building only 5 months before our stay in October 2015 and still had that new smell and were well equipped, the shower was fantastic. They were painlessly clean and the staff were friendly and helpful. The historic No 28 tram passes about 20 metres from the front door. The main city centre area is a short walk away but be warned it is up a steep hill. The only down side was our room overlooked a neighbour's yard with 6 dogs and a cockeral which was quite noisy at times. We would love to go back and would highly recommend it.

8/10 Good

Andy and Lori, Victoria, B.C., Canda

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel in heart of Lisbon
A wonderful apartment-style hotel with kitchen, washer and fridge that is modern and right in the heart of Lisbon, on the Tram 28 line and near major metro stations (Cais de Sodre and Baixa). We would stay here again. Despite a check-in issue that set us back about an hour (the staff handled it to the best of their ability but a guest decided to be difficult and tried to extend their stay, making it complicated for us to check in), we were very happy overall. Comfortable beds, nice shower and a good suite of TV channels with many languages available. Of course, we hardly were in the room as we were exploring the wonderful city that is Lisbon and felt very close to everything we needed including a grocery store and bakeries, too ;)

10/10 Excellent

Silvana, Brisbane Australi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A breath of fresh air.
The apartment was in a good location with a tram running a good tourist route just outside the door. It was lovely to come home each day to such a lovely residence and the kitchen and laundry facilities were very much appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
2 nights wanting to be in that particular area of town - other side from Alfama, less touristy.

10/10 Excellent

Monica

Stayed 1 night in Apr 2023
Response from Dear Monica on 8 May 2023
Thank you for the time that you took to give us your feedback. We hope that we can host again soon.All the best,LFS

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Endroit difficile à trouver..... Climatiseur constamment bruyant, dérangeant..... Pas agréable!
Stayed 2 nights in Sep 2019

8/10 Good

CHING-HUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Den versprochenen Code habe ich leider nicht via Mail erhalten, sondern müsste wiederholt in Portugal anrufen, um diesem schlussendlich kurz vor Abflug per SMS zu erhalten. Die Spülmaschine war defekt, das Spülbecken hatte ein Leck, sodass beim Spülen der Boden nass wurde. Die Badezimmertür war nicht zu schließen, da die Türklinke rausgerissen war. Letzteres würde aber nach Meldung schnell repariert. Die Lage des Appartements war super! Unmittelbar an der Bahnlinie 28. Wir haben viel zu Fuß erlaufen können.
Stayed 4 nights in Feb 2019

8/10 Good

GERMAN

Liked: Property conditions & facilities, room comfort
Apartamento amplio
En general el apartamento bien y muy amplio. Podrían mejorar en la calidad y limpieza de la ropa de cama. En especial las almohadas

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018
Response from ana on 22 Mar 2018
Dear guest, Thanks for your review. kind regards, Ana

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super centrico, el cuarto limpio y lindo.
Stayed 1 night in Sep 2017
Gracias Mauricio! Equipo Lisbon Five Stars Apartments

6/10 Okay

Flemming B. Ols, Denmark

Liked: Cleanliness
God lejlighed med central placering
Lejligheden er ok med en god placering i det gamle kvarter. Udstyret i lejligheden var af ringe kvalitet og opvaskemaskinen fungerede ikke, også fik ikke kompensation - ikke særligt fleksibel kundepleje.
Stayed 5 nights in Sep 2017
Response from Lisbon Five Stars Apartments Team on 10 Nov 2017
159/5000 Será que quis dizer: Thank you! Our guests feedback is really important for us. We will work hard in order to improve our service. Best regards Lisbon Five Stars Apartments Team Dank je! De feedback van onze gasten is erg belangrijk voor ons. We zullen nauwelijks werken om onze service te verbeteren. Beste wensen Lisbon Five Stars Apartments Team

10/10 Excellent

Anna Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima opção de estadia em Lisboa
Perfeito, apartamento completo, extremamente confortável, com toda infraestrutura da sua casa. Muito bem localizado, com ótimas pastelarias próximas.
Stayed 4 nights in Sep 2017
Obrigada Anna Paola Foi um gosto! Com os melhores cumprimentos, Equipa Lisbon Five Stars Apartments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

6/10 Okay

Hugo

Stayed 3 nights in Aug 2017

6/10 Okay

P, Amsterdam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad service!
Ok Appartement, nice location but expect zero service with unfriendly staff. All our wishes and request ended up in nothing-rooms are not been cleaned also not after 4 days stay including towels- an SMS robot of the hotel send me 40 text messages per day with same message for four days??!- never had such a bad service experience before and I travel a lot!. When go there expect nothing but frustration.
Stayed 4 nights in Aug 2017