Reception

Reviews of Dear Lisbon - Gallery House

4 out of 5
Dear Lisbon - Gallery House
Rua de São Bento, 31, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 627 out of 831 reviews" "
Rating 8 - Good. 172 out of 831 reviews" "
Rating 6 - Okay. 20 out of 831 reviews" "
Rating 4 - Poor. 9 out of 831 reviews" "
Rating 2 - Terrible. 3 out of 831 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from João Dias, House Manager on 19 May 2024
Dear Laura,We are very happy that you have enjoyed the time with us in our "House".We would like to welcome you back anytime!We wish you a lovely day!Kind regards,

10/10 Excellent

Pascal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff. Very nice and clean rooms. A bit noisy but for the rest it's perfect
Stayed 4 nights in Apr 2024
Response from João Dias, House Manager on 2 May 2024
Dear Pascal,Thank you very much for this good review.We appreciate that you have left us these kind words regarding our staff and our rooms as both aspects are very important in our daily operation.We wish you a great day and please come back whenever you want!Kind regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for walking with fabulous breakfast every day. Staff were friendly and made our trip wonderful. Bed was extremely comfortable with gorgeous pillows and fresh smelling linens. Bathroom and shower was clean and had a great shower. Would definitely stay again.
Stayed 8 nights in Apr 2024
Response from João Dias, House Manager on 2 May 2024
Dear Kevin,We are very happy for reading these kind words from you.We are glad that you have enjoyed our breakfast and our rooms facilities as well.We are waiting for you for another stay with us!We wish you a lovely day!Kind regards,

10/10 Excellent

Prithivi Raj, york

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly
Stayed 7 nights in Apr 2024
Response from João Dias, House Manager on 23 Apr 2024
Dear Prithivi,Thank you very much for this great review, it means a lot to all our entire team!We wish you a lovely day and we hope to welcome you back again in our House!Kind regards,

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay spent four days three nights in the property. Based right on one of the main tram stops with a local shop round the corner offering lisbons version to Oyster card! Staff were all friendly and welcoming lovely atmosphere in the house, calm with a lovely design and aesthetic. Before our arrival I received a whats app messaging asking if we required anything additional for our stay and confirming the booking which I think shows excellent customer service. Definitely recommend.
Stayed 3 nights in Apr 2024
Response from João Dias, House Manager on 21 Apr 2024
Dear Stacey,Thank you ver much for this amazing review!We could not be happier reading it, it means that you have had a very good experience with us during these last 4 days.Customer care is everything for us, so we always try to make it the best we can as a team.We hope you will not face the dark and cold weather back home as you mentioned earlier today upon check out.Please come back anytime, it would be a pleasure for us welcoming you again!Kind regards,

10/10 Excellent

ANA, WASHINGTON

Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel muy recomendable. Precioso el edificio y la habitación muy cómoda. La gente que trabaja en el hotel todos de 10. Súper amables. El desayuno delicioso y en un patio muy agradable. Nos ha encantado. Está en una zona muy céntrica pero fuera de la locura de turistas. Con un monton de restaurantes súper apetecibles para cenar. volveremos en cuanto podamos.
Stayed 3 nights in Apr 2024
Response from João Dias, Gerente de la Casa on 21 Apr 2024
Estimada Ana,Nos alegra mucho ler su comentario.Todo nuestro equipo está siempre muy orgulloso cuando ven que han hecho un buen trabajo con nuestros huéspedes.Gracias por compartir que disfrutó de nuestro desayuno, que siempre es preparado con mucho cariño por nuestro equipo de limpieza.Efectivamente, la ubicación del hotel es uno de los factores a la hora de elegir nuestro hotel ya que, como dice en su comentario, es muy céntrico pero un poco alejado del bullicio de la gente.Nos encantaría darle la bienvenida de nuevo!Saludos cordiales,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly excellent customer service from drinks and nuts whilst checking in to every interaction. Beautiful, individual rooms and great breakfast.
Stayed 4 nights in Apr 2024
Response from João Dias, House Manager on 18 Apr 2024
Dear John,It is really a pleasure to read this review with these kind words!We are very happy that you have enjoyed your experience with us in our House.Thank you for mentioning the beauty of our House such as our rooms and our breakfast as well as it is one of our strengths in what regards our service.We wish you a great day and we would love to welcome you back!Kind regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Gem in Lisbon: Dear Lisbon - Gallery House Lisbon's charm truly shone through at the Dear Lisbon - Gallery House! Our short stay was an absolute delight, thanks to a combination of exceptional service, a fantastic location, and a delicious breakfast to fuel days. From the moment we arrived, the staff made us feel like welcome friends. They were incredibly warm, friendly, and always happy to answer our questions or offer recommendations. Their genuine hospitality truly elevated our experience. The location couldn't have been more perfect. We were within walking distance of many of Lisbon Old Town's must-see sights, allowing us to explore the city with ease. Whether it was popping into charming cafes or soaking up the history, everything felt conveniently close. Despite having an early departure, the hotel went above and beyond by providing us with a packed breakfast. Dear Lisbon - Gallery House exceeded our expectations in every way. The combination of friendly staff, a perfect location, and a thoughtful packed breakfast makes it a fantastic choice for anyone visiting Lisbon. We wouldn't hesitate to recommend it to our fellow travelers!
Stayed 3 nights in Apr 2024
Response from João Dias, House Manager on 14 Apr 2024
Dear David,We are really thrilled to read this amazing review. We could not ask for a better review!It is very important to all of us in the team to know that each person made the best to provide you an excellent stay in our "Home".As you mentioned, we always try to make our guests feeling as welcome friends. It is one of our main goals in what regards the customer care and service.We are glad that you have enjoyed and mentioned our early breakfast and the hotel location as well, as it makes part of our strengths.Next time in Lisbon, you know where to stay :)We would be more than happy to welcome you back again!Have a lovely day!Kind regards,

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent but simple hotel in a great position with absolutely lovely staff who go to great lengths to make it a comfortable and happy stay. The breakfast was very good and the staff had a lovely cake for my wife’s birthday while we were there. I’d definitely stay again.
Stayed 4 nights in Apr 2024
Response from João Dias, House Manager on 11 Apr 2024
Dear Simon,Thank you very much for having written such a good review.It means a lot to our entire team!We are very glad to have made your wife happy in her birthday!We wish you a lovely day and please come back whenever you want.Kind regards,

10/10 Excellent

Sara, Green Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay again.
Stayed 4 nights in Apr 2024
Response from João Dias, House Manager on 11 Apr 2024
Dear Sara,Thank you very much for this rating. We could not ask for more, 5 out of 5 is very special.We would love to welcome you back anytime, it would be a pleasure for us!Kind regards,

10/10 Excellent

Margaryta, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice unique hotel like modern boutique Excellent breakfast, professional take care stuff. Convenient location
Stayed 4 nights in Mar 2024
Response from João Dias, House Manager on 10 Apr 2024
Dear Margaryta,Thank you for your amazing review.It was a pleasure to have welcomed you in our House.We are glad that you have enjoyed our breakfast as it is prepared everyday with love and care by our housekeeping team.Our staff is happy to read that they have done a good job during your stay.We wish you a lovely day!Kind regards,

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very warm and welcoming hotel. The staff is so warm and friendly. The hotel is in a fun area with lots of interesting restaurants and cute shops. My only complaint is that at the current time there is no elevator and I had to carry my big suitcase down several long, steep stairs beiI had an early checkout. I understand there will be an elevator soon to alleviate this issue.
Stayed 3 nights in Mar 2024
Response from João Dias, House Manager on 9 Apr 2024
Dear Laurie,Thank you very much for your kind words.It was such a joy for the entire team to have had you here in our House for some days.Regarding the elevator, we are working hard on it to have it working as soon as possible.It would be a pleasure to welcome you back anytime!Kind regards,

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!!!
Stayed 3 nights in Mar 2024
Response from fabia murta on 28 Mar 2024
Boa tarde Jose,Em nome da equipa Dear Lisbon Gallery House agradecemos o seu comentário, todos trabalhamos para a excelência e proporcionar momentos e memórias unicas. Viajar é constuir um album cheio de momentos bem vividos e nós somos os actores desse mundo maravilhoso.Bem haja, esperamos revê-los em breveCumprimentos e votos Santa Pascoa

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Dear Lisbon are wonderful! Upon arriving you receive a welcome drink and are made very comfortable while you are checked in. Upon going to your room you will find a hand written welcome note, wine and fruit for you to enjoy. The staff will go out of their way to help you with your questions about areas to see and how to use the bus/tram system. The #28 tram is right outside the door and this takes you to the areas of many attractions. It returns at the top of the street so easy access to and from Dear Lisbon. The breakfast was wonderful and provided all that you need and more to start your day. The hotel is immaculate and comfortable. If you need to do some computer work while you are there they have a gallery area for you to set up and work. Upon leaving you will again be gifted with some chocolates and a wonderful hand written note. I have never seen this type of service anywhere that we have travelled. Please note that there are stairs to climb to get to the rooms. The first floor rooms are on the second floor (20 stairs per floor). We were on the top floor so it was 60 stairs to climb to get to our room. I must say that after 4 days of being there I was doing better with the stairs and getting a bit of a workout in. They will be installing an elevator down the road but as you know there is a great expense involved in putting in an elevator and it will only go to the 3rd level not the 4th. Despite the stairs I would love to stay here again and I am a senior.
Stayed 3 nights in Mar 2024
Response from fabia murta on 5 Apr 2024
Dear Tracy,We thank you so much for taking the time to leave such an amazing review! We're delighted to hear that you enjoyed your stay at Dear Lisbon Gallery House. Providing exceptional service and a memorable experience on behalf of our guests is always a top priority.Your kind words mean a lot to all of us, needless to say we truly appreciate your feedback. We look forward to welcoming you back on your next visit to Lisbon.Warm regards

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so helpful and lovely. The room was very spacious.
Stayed 3 nights in Mar 2024
Response from fabia murta on 5 Apr 2024
Dear Laurie,Wonderful guests can onlly wish for wonderful staff, we are pleased we have meet your expectations and all was in place for you. We are truly honoured with your review it has made our day brighter.Warm regards

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Lisbon and this was the perfect place to stay. It gives off a home away from home vibe. Everyone is very friendly and accommodating. There is no elevator, but that wasn’t an issue. Tram 28 is right outside the hotel. My room was by the busy street. It was noisy, but I was able to sleep. You can walk to most of the attractions. Wish I could’ve stayed longer. Book the hotel and you will not be disappointed.
Stayed 3 nights in Mar 2024
Response from fabia murta on 5 Apr 2024
Dear Lauren,Always be authentic”. At Dear Lisbon Houses we daily put our focus on offering the things that make guests happy, and in return, we are always thrilled to see their joy and happiness. Even further, this allows us to authentically show everyone else what life really is like at Dear Lisbon Houses through guest-generated content. We hope to have the pleasure along your next visit to Lisbon.Warm regards

10/10 Excellent

Sadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Dear Lisbon Gallery house for four nights and really liked it. It’s a charming and artsy hotel. Our room was a good size with a comfortable bed. The servers were all courteous. A special thanks to Isra and Joao for being very helpful and all the fresh coffees.
Stayed 4 nights in Mar 2024
Response from fabia murta on 5 Apr 2024
Dear Sadia,Thank you for the wonderful review.We’re thrilled your time with us was so amazing, we endeavour to go above and beyond to ensure our cherished guest’s memorable experiences at Dear Lisbon Gallery House.It’s not surprising that Isra & Joao meant such a wonderful praise , they both are important members of our team.We look forward to hosting you again soon for another fantastic experience. Have a beautiful day and see yoou soon at Gallery House.Kind regards

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great. Good location once I got my bearings. Great breakfast
Stayed 3 nights in Mar 2024
Response from fabia murta on 5 Apr 2024
Dear Nicholas,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We do pride to have a buffet breakfast as Dear Lisbon House day’s highlight! Mediterranean buffets are so colourful and tasteful, fresh morning baking is such a pride to us all. We do put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Hoping to meet you soon, we wish you a lovely spring.Warm regards

10/10 Excellent

Brandie Ray

Travelled with partner
Liked: Amenities
We had a wonderful stay. The staff was kind, courteous and helpful. The hotel is located in a nice neighborhood just outside of the busy city centre but close enough to walk to all attractions. Rooms were, clean, quiet and comfortable. We would recommend Dear Lisbon, Gallery House to anyone visiting Lisbon.
Stayed 7 nights in Mar 2024
Response from fabia murta on 5 Apr 2024
Dear Brandie,We read your stellar review and feel so acomplished as a team. every day we create amazing experiences, and our hospitality proves to be the cherry on top of the cake.Lisbon is a millenar capital , since XII century the exxchange of languages and cultures defined our present and carry on with our future, leading us to your amazing clients, our home away family.Hoping you had a good flight back we would love to have you back soon.Best regards

8/10 Good

Tanya Raju

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious. The staff was nice as well and very helpful. It was overall a good experience staying in this property.
Stayed 3 nights in Mar 2024
Response from fabia murta on 5 Apr 2024
Dear Tanya,•Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for Lisbon preferred home, we believe that our customers deserve nothing but the best, we are committed to convey just that, an amazing service and memories to last a lifetime. Best regards

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Dear Lisbon hotel. We could not fault it in any way. The rooms were spotless and the staff very friendly and welcoming. The location was good and the popular 28 tram stops a stone's throw from the Hotel. The breakfast was very good and varied each day. I would not hesitate to return to the Dear Lisbon.
Stayed 4 nights in Mar 2024
Response from fabia murta on 5 Apr 2024
Dear Julie,We are delighted that you have selected Dear Lisbon.On behalf of the entire team, we extend you a very warm welcome.Dear Lisbon Houses’ brand stands for Premium hospitality,our Houses are all about art, history and urban design.At Dear Lisbon Houses we strive to provide a unique balanceof style and outstanding service.While in town we invite you to explore their unparalleled ambiances and enjoy all the special corners and every piece of ancestry.We try to delight our guests, we love to see them calling this HouseTheir “home” if only for a few nights.We will miss you, and shall wait for your upcoming visit to Dear Lisbon HousesBest regards

10/10 Excellent

vicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a little gem in a lovely area away from the main tourist traps. Room 209 was enormous, clean, comfortable and very quiet. Breakfast was lovely, not vast amount of choice but adequate to fill you up until elevensies!! There is no hotel bar but the staff are happy to serve you a glass of wine at the end of a long day trekking the hills of Lisbon and the complimentary coffee is a lovely touch. The staff are excellent all so friendly, helpful and knowledgeable. If we ever go back to Lisbon we would definitely stay here again. It was faultless, Thank You Dear Lisbon!!
Stayed 4 nights in Mar 2024
Response from fabia murta on 1 Apr 2024
Dear Vicky,When the rebuilding started we were so amazed to find the old midle age granit arches, the horses sling at the entrace, the building exists for a very long tome since the Benedictins monastery considered one of the most proeminent in Europe. Honouring this ancestry and bring past to modern times was challenge, the upcoming lift is an adaventure soon to be completed on behalf of all guest's welfare.Our traditional welcome conveys from our hearts all the nicest gestures of our legendary hospitality, after all family is coming, we are previleged to have had your attention and enjoy tremendously your presence.Kind regards

6/10 Okay

Kenneth William

Travelled with partner
The only hotel in the world with no tea and coffee facilities in the room, despite the advertising saying it had Nespresso machines. This may seem a minor issue but it would definitely put me off booking if it was stated clearly. The offer to get coffee sent to our room doesn’t help at 5.30 in the morning. Bathroom needed some maintenance, lack of lighting in the room. Breakfast was okay. Staff were great and location good. Don’t pay the €50 for transfers, Uber was €14 each way.
Stayed 5 nights in Mar 2024
Response from fabia murta on 28 Mar 2024
Dear Mr William Keneth,We have read attentivly your comments and have had the chance to comment with our team the various issues that affected your experience. The rooms machines due to pandemic health issues were removed, we do cater free latte, capuccino and expresso & america coffee from 7:30am until 01am, our lobby bar is pleased to offer as well our delicious pastel nata and fruit of the day, we want our guests to enjoy these delicacies. Our interior designer plan was to keep a romantic atmosphere, lights were chosen for that purposee, hadd we known we could have gone the extra mile. Our transfer back to back meet & greet is 32 with our driver collecting all DLH clients at arrivals lounge and curate the luggages to the lobby. We have this private service proven to be a success in the house. Goncalo is known to be the 1st smile of the group, our ambassador when you 1st land. a guided tour through the city helps to get the best welcome in town.Kind regards

10/10 Excellent

Brittany

Stayed 4 nights in Mar 2024
Response from fabia murta on 5 Apr 2024
Dear Britttany,Best wishes to you and your family, we hope you had a sweet and peaceful Easter. Thank you so much for your 5 stellar review, we shared it with all our staff. Kind regards

10/10 Excellent

Niamh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good location with tram stop outside. Very comfortable rooms.
Stayed 4 nights in Feb 2024
Response from fabia murta on 28 Mar 2024
Dear Niamh,Frase para agradecer 10 perfeito“Always be authentic”. At Dear Lisbon Houses we daily put our focus on offering the things that make guests happy, and in return, we are always thrilled to see their happiness. Home away from home, welcoming our beloved guests it’s the high moment of the day.Best regards

10/10 Excellent

Comgall Paul Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Hi - I stayed here for 2 nights (breakfast included) and it was brilliant - the reception staff were excellent. They were very attentive and super friendly and helpful . The decor of the hotel and reception area was very tastefully done . I certainly enjoyed my time there.
Stayed 2 nights in Feb 2024
Response from fabia murta on 28 Mar 2024
Hi Paul, brilliant incredible review, we work and bond our esperties to make you all feel at home, every litle detail and gesture wthholds our pride and joy towards this amazing hospitality industry. Praises and honours to all the staff that cater and manage to bring joy and hapiness to your experience. Knowing weve achieved just that is the cherry top of the cake.Wishing you and your family a peaceful holy easterr.Best regards

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer services
Stayed 9 nights in Feb 2024
Response from fabia murta on 28 Mar 2024
Dear AnaLovely hearing from you in such a gracious manner, we are all so proud of our customer's well being, charmed by your words, whishing you Holly EasterKind regards

10/10 Excellent

Ferdinand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a 5 star hotel but what made me gave an excellent score is because of the warm welcome of the staff they are all very helpful and courteous from the reception staff to the kitchen personnel. Slight noise outside due to the tram and cars but very acceptable and accessible to Tram 28 to go around, and a grocery nearby to buy some stuff. Breakfast was great not too much alternative but superb choices. Walkable to other near places and resto. Again, to all the staff!!!! Thank You Very Much!! You are highly appreciated and the letter at end.
Stayed 4 nights in Feb 2024
Response from fabia murta on 28 Mar 2024
Dear Ferdinand,Our Guesthouse Dear Lisbon, is a landmark in Lisbon, we had a dream and daily we aim to achieve these amazing praises, after all this is your home away from home.We bake and setup a home made breakfast knowing that our B&B home shares the yummy food very similar to a portuguese and mediterraneo spirit. Our fruit comes from the local market just down tthe road, assuring flavour of the season. Thank you, wishing you happy easterKind regards

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and friendly staff . Would stay again
Stayed 4 nights in Feb 2024
Response from fabia murta on 28 Mar 2024
Dear Andrew,Lovely words are cherries on top of the cake, beloved guests leave us all with a big smile.Wishing you and your family Holly Easter Best regards

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely asthetic clean, smells incredible at entrance. Nice breakfast perfect location. Helpful staff.
Stayed 3 nights in Feb 2024
Response from fabia murta on 28 Mar 2024
Dear Heide,Lovely words, charming sensation when we convey amazing experiences, this is what travelling is all about a full heartbest regards

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Fab location everything walkable and good bars and restaurants nearby
Stayed 3 nights in Feb 2024
Response from fabia murta on 27 Mar 2024
Dear Gail,Needless to say fab, loving guests makes it all so simple and easy.We loved haing you here, we do hope to have you back really soon. Lisbon is amazing during sprinf and autummBest regards

10/10 Excellent

Katelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Lisbon felt like a home away from home. The staff were so resourceful and kind and I felt safe in and around the hotel at all times. Such a beautiful place!
Stayed 6 nights in Feb 2024
Response from fabia murta on 27 Mar 2024
Dear Katelyn,You convey our dream come true " a home away from home" we all strive to convey unique hospitality moments, authenticiy and confort to our beloved guests!Happy Easter to you and your family, may the world find peace and love to smooth our ways worldwide.Best regards

10/10 Excellent

Dominic

Stayed 5 nights in Feb 2024
Response from fabia murta on 5 Apr 2024
Dear Dominic,We are sensible to your stellar 5, we thank you for your preference, and hope to have your next visit along the near future Dear Lisbon Houses are delighted to hold your loyalty.Kind regards

4/10 Poor

peter

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
We paid for an extra night so that when we arrived at 6am from our transatlantic flight, we could go directly to the room and freshen up, nap, etc. Management confirmed this in email and said our early arrival would be no problem. However, upon arrival, we were locked out with no entrance code. There with a phone number taped to the door, but no answer when called. We had to wait in the rain for 40 min until the morning staff came in and let us in. No apologies, just a "well, we didn't know". We then waited for another 40 min to be checked in and get a key. Also, be aware that no hot water/kettle/coffee is allowed in the rooms and is only available at breakfast starting at 8am. (Local coffee shops open at 830 or later). Early risers be damned. Also note that if you bring wine in, they will charge a corking fee. On the plus side, the rooms and common areas are cute and well maintained.
Stayed 5 nights in Feb 2024
Response from João Dias, House Manager on 16 Feb 2024
Dear Peter,As we have already had the chance to discuss through email, we thank you once again for your review as it is very important for us in order to improve our service standards on a daily basis.Our customer care service is our priority so once there is anything that does not meet our guests expectations, we always try to learn and to get the best from that situation.We would like to welcome you again anytime!Kind regards,João Dias,House Manager

10/10 Excellent

Michelle Lee

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not be more helpful and kind. The breakfast buffet was the perfect start to the day where we were able walking a lot.
Stayed 7 nights in Feb 2024
Response from fabia murta on 27 Mar 2024
Dear Michelle, We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional and outstanding customer care to make every visit with us absolutely remarkable.Kind regards

8/10 Good

Hui Teng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from fabia murta on 27 Mar 2024
Dear Mr Hui Teng,Honoured with you review, hoping to have the pleasure of your upcoming visit.Best regards

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service
Warm welcome from staff who really care. Very clean and comfortable and in excellent location for seeing all the sights. Well connected transport links for further afield adventures. Many lovely cafe's and restaurants within walking distance.
Stayed 7 nights in Jan 2024
Response from fabia murta on 27 Mar 2024
Dear Lynne,“Always be authentic”. At Dear Lisbon Houses we daily put our focus on offering the things that make guests happy, and in return, we are always thrilled to see their joy and happiness. Even further, this allows us to authentically show everyone else what life really is like at Dear Lisbon Houses through guest-generated content. DL Gallery hopes to have the pleasure along your next visit to Lisbon.We just try to do our best and this time we failed to do so! Indeed, the complementary bottled water served every day should have been serviced along breakfast, event though our honesty mini bar is always filled in and our tap water is renowned for its high standards.Stay true to who and what we are your home away from home in Lisbon. Best regards

10/10 Excellent

Nisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone working there is super sweet and kind. "Isra" is the best! :) We really enjoyed our 4 night stay there. Highly recommend it to everyone who wants to visit Lisbon.
Stayed 4 nights in Feb 2024
Response from fabia murta on 27 Mar 2024
Dear Nisha,We are trully touched with your words, we prepare every day to be the prime and Lisbon highights is full of wonders and history. Isra is our treasure from the East we meet her almost 3 years ago, we were delighted with her kindness her courage and determination to suceed, all main values that were shared and proven to be pillars of our success.She is expecting her first baby, and received her portugal's resident visa, we will share with her this special review.Maybe next time you visit Lisbon , she thanks you personally.Best regards

8/10 Good

Edmon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from fabia murta on 27 Mar 2024
Dear edmon,Thank you for your review it means so much to all of us!Happy Easter See you soon.Best regards

10/10 Excellent

Milly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give this location 100 stars. Their breakfast is so good. Their goal to really have superb hospitality is always reached. I stayed here for 10 days and it was the beer experience. Everyone is helpful and super sweet. The rooms are so beautiful, the showers are great. Everything everything everything is amazing.
Stayed 9 nights in Jan 2024
Response from fabia murta on 27 Mar 2024
Dear Milly,We are profoundly thankfull for this wish, we feel like royalty as your review is so profoundly warm and kind, and anthem to our hospitality standards, we work effortlessly to surmount many challenges the happiness of our guests is the most important.Hoping we may see you soon, call us if you wish any special assistance along the way.Best regards

10/10 Excellent

Tien Kim Ha

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay at Dear Lisbon - Gallery House. Staff was attentive and accommodating. I would not hesitate to come back the next time I’m in Lisbon.
Stayed 9 nights in Jan 2024
Response from fabia murta on 27 Mar 2024
Dear Tien,,We are so happy with your review, it enfolds happy memories and that what travelling is all about. We have recently made a few remodeling and soon a modern lift will join this historic building. Our concierge will never the less assist you with all the best hiden trasures of Lisbon.Best regards

8/10 Good

Vicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai beaucoup apprécié l'endroit! La chambre était immense, la salle de bain ultra spacieuse aussi et bien équipée. Petits bémols; l'ascenseur ne fonctionnait pas au moment de notre séjour, pas de machine à café dans la chambre et le fait que nous ne pouvions prendre un verre de vin tranquille dans la chambre en raison de leur réglement Nous avons reçu de super conseil de la part de l'équipe et avons étés enchantés par les découvertes que nous avons fait grâce à eux! Je recommande chaudement leur établissement.
Stayed 3 nights in Jan 2024
Response from fabia murta on 27 Mar 2024
Dear Vicky,Thank you for your review. I am very happy that the staff was welcoming and accommodating and that you enjoyed your stay, amazing 28tram a step away is a major added value. We have enthusiastic news, an upcoming lift project is being considered; we hope to have good news until end of 2024.We hope to have the pleasure to welcome once again at our lovely DL Gallery "your home away from home" Best regards

10/10 Excellent

Jewilyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s accessible to everything 😊 Very nice and helpful staff.
Stayed 3 nights in Jan 2024
Response from fabia murta on 27 Mar 2024
Dear Jewilyn,Hospitality industry deserves the best service, our full dedication to our cherished and beloved guests. We are really happy with this smile it means the world to all of us.On behalf of my team and myself I hope to see you soon at Dear Lisbon collection.Best regards

10/10 Excellent

Astrid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel with amazing staff! The service was outstanding, making our stay truly enjoyable. Highly recommended!
Stayed 4 nights in Jan 2024
Response from fabia murta on 27 Mar 2024
Dear Astrid,We do honor the art of hospitality we have made this our most important value, you are family whilest satying with us. Our guesthouse location, our team and service are our pride and joy, we are very proud we were able to convey this spirit and added wonderful memories to your travel album!

10/10 Excellent

Christine Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a warm welcome when we arrived with free drinks and a pastry. The room was very comfortable and clean and staff very friendly and helpful.
Stayed 3 nights in Jan 2024
Response from fabia murta on 27 Mar 2024
Dear Christine,We loved having you as our January guest, Lisbon is a charming city our team makes sure to convey unique moments to very special people, we are meant to make you feel at home !best regards

8/10 Good

Hannah

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great location and generally nice hotel. Good breakfast with a little bit of variety every day. However check in took a very long time to what I'd usually expect and the hotel could do with some maintenance. My room had several large marks on the walls and definitely needed repainted The grout in the bathroom also needed a proper cleaning. This hotel wouldn't be great if you are a light sleeper, the tram is quiet nosy when it goes past. Also the noise of other guests coming in and out of their rooms was really loud within my room and woke me several times.
Stayed 4 nights in Jan 2024

10/10 Excellent

dawn virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arty, beautiful hotel. Friendly, very helpful staff. Very good breakfast in nice conservatory. Very clean. Comfortable bed. Room in the back quiet and peaceful.
Stayed 4 nights in Jan 2024

8/10 Good

Radmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled solo, the hotel is small and cute, clean. Everything was good except, that reception was closed at midnight, so no way to sit even there, it was locked. Also no coffee machines in rooms , also in the reception hall, which was inconvenient especially if you have jetlag and would like at least to have tea or smth. Breakfast was good, but just from 8 am to 10 am. So to my opinion due to not having coffee machines in room, breakfast should be earlier. Other than that everything was fine, staff was good. Oh, and also if you have sensitive sleep, there is construction outside, and tram station (was right under my balcony), so not quite area also.
Stayed 3 nights in Jan 2024

8/10 Good

Dominic Alexander

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great location and friendly staff, special thanks to Adriano. Would've given 5 stars but you are 'forbidden' to bring food or drinks to the room. We had a fridge in the room but unable to use it. The hotel did provide snacks but at a cost. Check in was excellent with complimentary drinks on arrival with knowledgeable advice from staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and friendly staff Breakfast was fresh and very nicely presented. No elevator
Stayed 3 nights in Jan 2024
Response from fabia murta on 27 Mar 2024
Dear AlbertDear Lisbon Gallery House a modern lifestyle experience for its guests, a welcoming friendly mentality, a high focus on offering to our customers the ultimate level of service through our exceptional staff.Since day one we’ve wanted our guests to feel comfortable not only in our house, but also in our city, we make sure we go out of our way to make this happen. We want guests to feel like they are staying “with us” not “at us”, which is why our motto is “your home-away-from-home in Lisbon”.Best regards