Deluxe Suite, 2 Double Beds | Down duvets, minibar, in-room safe, desk

Reviews of El Polo Apart Hotel & Suites

4 out of 5
El Polo Apart Hotel & Suites
Av. La Encalada #1515, Monterrico, Santiago de Surco, Lima

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 76 reviews" "
Rating 8 - Good. 22 out of 76 reviews" "
Rating 6 - Okay. 10 out of 76 reviews" "
Rating 4 - Poor. 2 out of 76 reviews" "
Rating 2 - Terrible. 3 out of 76 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, wonderful staff. In a beautiful location, everything right there, anything you need. Would definitely recommend and stay again.
Stayed 3 nights in Mar 2024
Response from Ana María on 11 Mar 2024
Thank you very much for your comment. We are very happy to know that you enjoyed your stay at our hotel and that you appreciated the attention of our staff, the location and the facilities.We hope to have the pleasure of welcoming you again very soon.

10/10 Excellent

Caius

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
Stayed 7 nights in Sep 2023
Response from Ana María on 6 Nov 2023
Dear Mr. Caius, We are happy to know you enjoy the surroundings of the hotel, which can find restaurants, drugstore, boutiques, medical centers, etc. We hope you can come back to the hotel.

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
What a nice surprise to find this hotel. Clean, great staff and good price.
Stayed 1 night in May 2023
Response from Ana María on 24 May 2023
Dear Mr. Christopher. We are very glad to know you like your stay in the hotel. We hope to see you very soon.

10/10 Excellent

Jean-Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic, I felt safe it was very clean. The staff was phenomenal. I highly recommend staying at this hotel.
Stayed 11 nights in Feb 2023
Response from Ana María on 28 Apr 2023
Dear guest, we are glad that you enjoyed your stay at the hotel. We hope to receive you again and offer you the best service

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grear location!
Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
Stayed 1 night in Dec 2022
Response from Valeria on 15 Dec 2022
Dear Gladys, we are glad that you enjoyed your stay at the hotel. We hope to receive you again and offer you the best service.

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service
Excellent service and rooms
Stayed 4 nights in Sep 2022
Response from Valeria on 14 Sept 2022
Estimado Sr. Lopez, Muchas gracias por su apreciación, nos alegra que haya disfrutado su estadía en el hotel. Esperamos tenerlo nuevamente con nosotros.

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
Stayed 3 nights in Apr 2022
Response from Ana on 19 May 2022
Dear Omar, Thank you for your coment. We are glad that you liked our rooms and our privileged location.We will be delighted to have you again at the Hotel.

10/10 Excellent

CONRAD, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel this hotel could be anywhere in a major city in the world and it would atill be excellent
Stayed 8 nights in Mar 2022
Response from Valeria on 19 May 2022
Dear Conrad, We are very happy that you enjoyed your stay in the Hotel.We will be delighted to have you again at the Hotel.

10/10 Excellent

maria, anaheim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in Mar 2022
Response from Valeria on 19 May 2022
Estimada María, nos alegra que hayas disfrutado del excelente servicio que ofrece el Hotel El Polo. Esperamos verla nuevamente.

10/10 Excellent

Omar

Stayed 3 nights in Feb 2022

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have stayed in Lima.
Stayed 4 nights in Dec 2021
Response from Ana on 15 Dec 2021
Thank you very much for your comment, it is a pleasure to know that you have enjoyed the hotel.

10/10 Excellent

STEPHEN, NEWPORT

Stayed 13 nights in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
ood hotel under conditions
Stayed here at the peak of the pandemic because of the location. Very clean. Hotel was short staffed and understood on delayed times. Vreakfast took more than 2 hrs and necer received it. Even though we paid and no refund was given.
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2020

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
It was good but the desk refused to give us a receipt for the vat tax. Other than that a beautiful hotel.
Stayed 1 night in Jan 2020

10/10 Excellent

Santiago

Stayed 14 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location if you are going for a business trip. Traffic is very tedious in Lima so you need to stay close to your meetings
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the fact that taxes where not included in the price, had to pay them after checkout.
Stayed 1 night in Aug 2019
Response from General Manager on 27 Aug 2019
Dear Guest, All our rates in the portal like expedia, booking.com, etc doesn't include taxes, but we indicate it in the terms and conditions of the reservations. Best regards,

10/10 Excellent

Sean, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very kind people that work there. Right next to US Embassy.
Stayed 1 night in Jul 2019
Response from General Manager on 15 Jul 2019
Dear Sean, Thank you very much for your comment. We really appreciate that you had a good stay with us. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Jun 2019
Response from General Management on 5 Jul 2019
thanks for your appreciation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff was very friendly and helpful. The location was perfect for our needs
Stayed 1 night in Jun 2019
Response from General Manager on 20 Jun 2019
thanks for your appreciation. we hope to see you again soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The food is amazing. Try the Polo Salad! It is excellent!
Stayed 2 nights in May 2019
Response from General Managemente on 3 Jun 2019
Dear Guest, Thanks fery much for your apreciation. Hope to see you again soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from General Manager on 8 Apr 2019
Thanks for give us that amazing punctuation. Best Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, large and clean rooms, friendly staff.
Stayed 1 night in Nov 2018
Response from General Manager on 27 Nov 2018
Dear Guest, thank you very for your apreciation, we hope to see you soon. Best Regards,

6/10 Okay

Christo

Liked: Staff & service, room comfort
Business Stay
This was an Ok stay in a hotel that is busy going through an upgrade- I stayed in one of the new rooms and this was very comfortable. Breakfast is nothing special, but no complaints either.
Stayed 5 nights in Oct 2018
Response from General Management. on 12 Nov 2018
Dear Guest, We really appreciate your comment. we're improving all our services, so we are sure that in your next stay you'll see several differents. We hope to see you soon. Best regards,

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Gerente General. on 9 Jun 2018
Estimado huesped, agradecemos mucho su puntuacion, esperamos que vuelva pronto y poder atenderlo con el esmero que nos caracteriza.

6/10 Okay

Verified traveller

Disliked: Room comfort
Small hotel with ample rooms but very small windows, very hot temperature and noisy air conditioning. No free water in the room and wifi was working intermittently. I think I inserted my room number and password 500 times. The door to my room had half inch crack that showed the corridor light. Overall really bad hotel for international standards. Probably it is good for Peruvian ones.
Response from General Manager on 18 Apr 2017
Dear guest, we appreciate your observations about our services, we sincerely apologise about the troubles that you had, I want to comment you that we are remodeling our rooms and we are fixing the internet to give the best experience. I'm sure that in your next trip you could see the changes. Best Regards, General Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay, A+
Great Hotel next to the US Embassy.
Response from General Manager on 2 Feb 2017
Thanks for your comment. We hope you come back again.

2/10 Terrible

Jean P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
The hotel And the room is very old, small lobby, no personal for the nights, ac not working correctly, bad breakfast, to expense for this hotel.

8/10 Good

David, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
No hassle and everything you need in one place
Response from Gabriela on 30 Jan 2016
Dear Mr. David, Thank you very much for your appreciation, we are glad to know that you had a good stay with us, we hope that you can come back to use our instalations in the future. Best Regards, General Management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Project Manager
Was there for business. Had everything I needed to make my stay pleasant. Helpful and friendly staff.
Response from Gabriela on 30 Jan 2016
It's a pleasure for us to read good comments about our staff, thank you very much, we are working to increase the quality in all our areas in order to give you the best stay. Best regards, General Management.

8/10 Good

Royce, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location And asesine staff
Great location next to a upper end shopping center. The staff was amazing and super helpful. They would solve any problem. My only complaint is the carpeted rooms seem out of date and the cool jacuzzi shower tub can be a bit troublesome to step in and out of. Small things. Overall. I would definitely stay there when I go back.

8/10 Good

janete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Polo
Nice area, safe neighborhood.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Within a convenient street-mall .
The hotel was average but in front of the US Embassy, so the area (SURCO), was safe. To me that was the most important factor when traveling in business. There was no central heating but, the room was equipped with a portable electrical heater that was excellent. Two of the rooms beside mine, we're under renovation. Didn't hear any noice b'cause I was out the whole day and during night time it was very quiet. Had excellent rest e/night.
Response from Gabriela on 23 May 2015
Thanks for your observation, we're really happy that you had a great stay with us despite the renovation that we had in that time, that's why we had an strict schedule to don't disturb our guest. We wish you can come back to visit us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Perfect for the US Embassy
Quick trip for business. Hotel is very adequate. The rooms are quite large although somewhat dated. Large jacuzzi tub, separate bedroom, kitchen, and convertible couch are nice touches. I would definitely stay here again.
Response from Gabriela on 23 May 2015
We're really glad that you had a good stay with us and hope you can come again to give you our best services. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

jing-song

Stayed 3 nights in Mar 2024

8/10 Good

Mariela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ana María on 22 Nov 2023
Estimada huésped, muchas gracias por su puntuación. La esperamos pronto para poder brindarle lo mejor de nosotros.

10/10 Excellent

FRANCISCO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención del personal
Stayed 2 nights in Sep 2022
Response from Valeria on 14 Sept 2022
Estimado Sr. Francisco, nos alegra que haya disfrutado de la atención del personal. Esperamos tenerlo nuevamente en el hotel. Saludos.

10/10 Excellent

Luis Falen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limpios y acogedores
Stayed 1 night in Feb 2022
Response from Ana on 8 Mar 2022
Estimado Luis, nos alegra que hayas disfrutado de tu estadía en el hotel. Estaremos encantados de tenerte nuevamente.

10/10 Excellent

MARIA FERNANDA REYES

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente instalaciones
Stayed 3 nights in Feb 2022
Response from Ana on 2 Mar 2022
Estimada María, me alegro que hayas disfrutado de nuestras instalaciones.Espero que podamos tenerla nuevamente en el hotel.

8/10 Good

carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Dec 2021
Response from Ana on 10 Feb 2022
Estimada Carolina, nos alegra que haya disfrutado su estadía en el hotel. Estaremos encantados de recibirla nuevamente.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Araceli De la Cruz on 4 Jun 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kurt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020