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Reviews of Hotel Santa Ana Liberia Airport

2.5 out of 5
Hotel Santa Ana Liberia Airport
2 Km East from International Airport, Liberia, Guanacaste

Reviews

5.8
Rating 10 - Excellent. 27 out of 209 reviews" "
Rating 8 - Good. 33 out of 209 reviews" "
Rating 6 - Okay. 60 out of 209 reviews" "
Rating 4 - Poor. 55 out of 209 reviews" "
Rating 2 - Terrible. 34 out of 209 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Brij

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1.Hotel rooms are very Dirty, cockroaches in the room, you can see insects moving around. 2.Beds were extremely uncomfortable, could get sleep. It’s next to airport road, so very noisy during night time. 3.Rooms are small and Lacks basic amenities, not even a single drawer. Bathrooms were dirty and NOT well maintained 4. Staff was fully drunk and could barely talk. It’s TOTAL waste of your money and not worth the price. I wouldn’t recommend this hotel to anyone.
Stayed 2 nights in Apr 2024

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and carrental shuttles. Has a shuttle van.
Stayed 1 night in Apr 2024

6/10 Okay

Demetrius

Business traveller
Liked: Cleanliness
The property was okay for the price. I would stay again if I had to.
Stayed 1 night in Mar 2024

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked because of proximity to the airport, however it was very dark and deserted in appearance. Upon viewing the room it smelled horribly, had a broken shower door, pubic hairs were in the sheets when we pulled the blankets back and it was poorly cleaned. We had prepaid but were more than eager to leave and sacrifice the money.
Stayed 1 night in Mar 2024

6/10 Okay

Lee

Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Stan

Disliked: Cleanliness, staff & service
Desk person was impatient with me because of the language barrier. He kept trying to charge me again after I told him I had reserved am Nd paid online.
Stayed 1 night in Mar 2024

6/10 Okay

Ali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and priced appropriately. However, the restaurant was closed when we got there. There are not a lot of close options if you are on foot. They were varnishing some of the furniture, which is nice, but not so nice if they put it back into the room before it dries. The smell was nauseating, so we dragged them out to the hallway. The staff was nice and helpful. The airport shuttle was greatly appreciated!
Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an airport
Stayed 1 night in Mar 2024

2/10 Terrible

rhonda

Travelled with partner
The young man who checked us in was so nice. We were so tired so we just stayed. The smell was awful!!!! The shower head was filthy and the water came out like a hose. We survived and we chuckle now. Not recommended
Stayed 1 night in Mar 2024

10/10 Excellent

Naziya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel located close to the Liberia airport and it's suitable for an overnight stay. Note there is not much in the area, so bring your own food. Airport shuttle was $12/person.
Stayed 1 night in Feb 2024

8/10 Good

Brad

Stayed 2 nights in Feb 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service
The staff were really friendly and helpful.
Stayed 1 night in Feb 2024

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
The room was VERY cramped with one small bath towel for the two of us. The grout in the bathroom tile was all moldy.
Stayed 1 night in Feb 2024

6/10 Okay

Warren

Liked: Staff & service
Cheap place to stay near airport. Nothing else reasonably priced in the area. Basic room, but if you just need a place to crash for the night before catching a flight then it will do. Plumbing needs updating. Website says restaurant on site, but there isn't. No problems if you have a car. They do have an airport shuttle and staff arranged for a VERY early ride - Thank you guys!
Stayed 1 night in Feb 2024

8/10 Good

Kierra

We read a lot of bad reviews but with lack of hotels decided to stay here anyways. It's quite far out of Liberia so the amenities are far away but the hotel itself was lovely. Clean, quiet, they got us anything they could. Bed was comfy. No complaints and would stay here again.
Stayed 3 nights in Feb 2024

4/10 Poor

Oskar

Travelled with partner
Disliked: Cleanliness, amenities
The only good thing, that it was close to the airport
Stayed 1 night in Feb 2024

2/10 Terrible

Jake

Travelled with partner
Disliked: Amenities, property conditions & facilities
Glad to not be staying there again.
Stayed 1 night in Feb 2024

4/10 Poor

Jake

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024

6/10 Okay

Andrew

Stayed 1 night in Jan 2024

6/10 Okay

Kimberly

Stayed 1 night in Jan 2024

2/10 Terrible

Andrew

Travelled with family
Worse hotel I have stayed
Gross. Dirty room, lock on door didn’t work. Window not securely locked. Blackout blinds didn’t work. No hot water in shower. Shower head no pressure. Nasty bed. Room size of a closet. Front desk charged extra for my wife to stay in room with me.
Stayed 1 night in Dec 2023

4/10 Poor

caroline

Disliked: Cleanliness, property conditions & facilities
Bad smell in the room. Bare bulb is the only light only one towel. No bathroom mat when exit shower I am surprised that Travelocity would be associated with this hotel
Stayed 1 night in Dec 2023

2/10 Terrible

Lucas

Stayed 1 night in Nov 2023

10/10 Excellent

Tatiana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and town
Stayed 1 night in Nov 2023

4/10 Poor

Oscar, Heredia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Facilities in poor conditions, breakfast window ends too early
Stayed 1 night in Oct 2023

8/10 Good

Margaret

El servicio al cliente es algo que se puede mejorar
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Stayed 1 night in Apr 2023

2/10 Terrible

Anita

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have the money, I would really recommend that you stay somewhere else with better reviews. The cleaning staff were nice, but everyone else was not that friendly, there was only one place to order food from, and the blanket was dirty. Not very helpful staff getting back to the airport as well.
Stayed 1 night in Mar 2023

2/10 Terrible

Nathan

Stayed 1 night in Apr 2023

6/10 Okay

David

Liked: Cleanliness
Stayed 1 night in Mar 2023

4/10 Poor

Dale

Stayed 1 night in Mar 2023

4/10 Poor

Chan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Brandon

Stayed 1 night in Mar 2023

6/10 Okay

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay

Dorothy

Stayed 1 night in Feb 2023

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

6/10 Okay

Derrick

Stayed 1 night in Jan 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2022

4/10 Poor

Aura

Disliked: Cleanliness, property conditions & facilities, room comfort
Not hygiene look like not often habits.
Was humidity, floor so dirty. Even roaches, i can't take shower because when I open the door earlier was a enormous spider close to the door.. Really scared. I'm not recommending that hotel, not friendly even
Stayed 1 night in Dec 2022

6/10 Okay

Steve

10/10 Excellent

Irma

4/10 Poor

Melissa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location for a simple stay in Liberia
Stayed 1 night in Sep 2022

4/10 Poor

Howard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros and cons
Pros : cheap and close to airport Cons : super loud all day, all night due to cars and trucks driving by Expansive water and beer(twice other places) Broken toilet Dirty and uncomfortable bed
Stayed 1 night in Aug 2022

2/10 Terrible

Cary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was small and dirty. There was 1 towel provided that was old and almost bare. The shower only had cold water. Bed was hard and uncomfortable. There was some kind of party going on in the parking lot until midnight. I felt very unsafe at this hotel and would not recommend it.
Stayed 1 night in Jul 2022

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation bad and service bad
Stayed 1 night in Jul 2022

8/10 Good

Conrad

Disliked: Amenities
The hotel is very basic. Not a very busy hotel , but its quiet. Its
Stayed 5 nights in Jun 2022

4/10 Poor

Maria

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
Stayed 1 night in Jun 2022

6/10 Okay

Sonia

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Alejandro

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel room I ever had. No where in China, Thailand, Japan, Korea, Argentina, Mexico, Spain,Italy, France or Germany. That was the worst, we had bug, spiders, ants and some flying insects that I don't know what it was. We felt we where in a 2 by 4 room.
Stayed 1 night in Apr 2022