Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
5250 Revilo Rd, Winchester, KY

Reviews

7.0

Good

Rating 10 - Excellent. 87 out of 323 reviews" "
Rating 8 - Good. 88 out of 323 reviews" "
Rating 6 - Okay. 60 out of 323 reviews" "
Rating 4 - Poor. 45 out of 323 reviews" "
Rating 2 - Terrible. 43 out of 323 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sami, Wexford

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Lauren

Travelled with partner
Disliked: Property conditions & facilities
The door didn’t lock behind us. You could push it open without using the key card. They moved us to a different room immediately. I reserved a king size bed but open walking into room it was a double queen as they didn’t have anymore king beds. The 2nd room was missing big towels for us to use in the morning.
Stayed 1 night in Apr 2024

2/10 Terrible

James

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is closed, no repair date in site. The breakfast was horrible Was there for 3 nights, every day i had to get my key reactivated
Stayed 3 nights in Mar 2024

4/10 Poor

Misti

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and dirty. Too much for such an old hotel. The breakfast was all packaged sweets and some bagels or toast or waffles. All carbs. No eggs, sausage, etc. Wanted some more bedding for one of my children, and was told no extra bedding. How do you not have extra bedding. Then asked if they had a little shop with some pepto bismol, and was told the gas station is across the street. If it wasn’t 9:30 at night and it wasn’t for my husband who was sick, I would have thought of that myself. Not worth the money.

8/10 Good

Joel

Travelled with family
Liked: Staff & service
The lobby was clean, front desk staff friendly, check in was easy. The room was just ok. The sheets and comforter were clean, the bed was comfortable. The room was quiet and we slept great. However, there were holes in the walls that needed patched, the toilet paper holder was coming off of the wall, there were 2 bars of used soap in the shower, a pack of old coffee in the coffee maker. Not deal breakers, but definitely could use some upkeep.
Stayed 2 nights in Mar 2024

2/10 Terrible

Joyce

Travelled with family
Disliked: Staff & service, amenities
Wasn't told the pool wasn't working, some man kept knocking on our door after midnight and the desk wouldn't do anything about it, had to ask for towels and for the room to be cleaned
Stayed 2 nights in Mar 2024

6/10 Okay

Tina

Travelled with family
The property was clean and nice. Good value for the money.
Stayed 1 night in Mar 2024

10/10 Excellent

Michele

Business traveller
Rooms were not the cleanest pool Wasn’t in service. It says they offer breakfast there was no breakfast. They need to update their amenities.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay while in Winchester
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place
Stayed 2 nights in Jan 2024

10/10 Excellent

Valeriy

Stayed 1 night in Dec 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service
Try taking a shower without hot water. After waiting for approximately 1/2 hour for someone to check us out, I then inform them that we were charged for two rooms instead of one. She told me that I booked through Expedia and I’d have to talk to them. instead of arguing with her, I disputed the charges on my credit card. Staying at this hotel my wife and I both agree it was a terrible experience.
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Decent
For the price, exceeded my expectations. Comfortable, safe, not in too terrible of shape, decent breakfast.
Stayed 2 nights in Dec 2023

8/10 Good

Herbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed the pool was closed. Free breakfast was great!
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was bummed that the pool was closed, but the hotel is nice. The staff was very friendly and the room was very nice. Comfortable bed, large bathroom. Definitely will stay here again!!
Stayed 1 night in Dec 2023

10/10 Excellent

Cameron

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk person was so unhelpful and unwilling to problem solve. Terrible attitude. Slovenly looking. We ended up having to move to a different motel.
Stayed 1 night in Dec 2023

10/10 Excellent

Alicia

Travelled with family and small children
I have stayed at this hotel 3 times now & each time was great. It was very clean & had everything we needed. I really enjoy that there’s a fridge & microwave in the room. But the only dislike was that there was only a shower & I have a baby so I had to take him somewhere else to bathe him. But i think that was my fault on the room I picked.
Stayed 1 night in Dec 2023

8/10 Good

martin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Alicia

Stayed 2 nights in Dec 2023

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Happy
We stopped here on our way home. Checked in. Went to the room. I always check for bed bugs first. As i am moving the mattress up i find a syringe and a baggie under the mattress. There was filth under the night stand. We went to the front desk and were changed rooms. The next room was checked. The curtains were broken but was still dark. The remote had no batteries. After getting batteries the remote still did not work. After changing remotes finally worked. After this the clerk begins to tell us how the owner and corporation dont really care about the hotel. It has been 4 years the pool has been not working and they keep telling them any day now. I would NOT recommend this place to stay if it was the last place to stay.
Stayed 1 night in Nov 2023

4/10 Poor

Cindy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately trash had not been emptied. I cleaned bathroom floor tracks left on floor. Shower handle loose hard to make it work. Bathtub was orange looked as though must have had decals were removed and now stains left.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
VERY CLEAN, Comfortable bed
Although the property/units need some updating, our room was VERY CLEAN, the bed was super comfortable and the shower was excellent with really hot water and strong pressure. We just spent the night while traveling and ate breakfast before we left. We would definitely stay again when traveling through the area.
Stayed 1 night in Nov 2023

6/10 Okay

Jamie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The place was convenient to our travel plans. The room was adequate but could have been freshened- dusty. Only one ice machine functioning- we were able to stay on that floor as there were only 4-5 others there. Room greatly in need of upgrades.
Stayed 1 night in Nov 2023

8/10 Good

Kay

Travelled with group
Liked: Cleanliness, staff & service
Lobby was blocked off had to use side door
Stayed 2 nights in Oct 2023

2/10 Terrible

Jessica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid up front for our hotel. Booked a few weeks out. We had car trouble on our 12 hour trip. We finally got there at 6 a.m. She said she canceled our reservation as well as added a penalty. I expalined the situation and she said, "not my problem". Even if that is your policy to cancel someone even though they paid in full, you need better customer service. We were left stranded and in another time zone. A softer word and maybe some empathy would have gone a long way. We couldn't believe how rude this woman was. My friend was upset because of the way she was talking to me and told her off. She started to cuss him out and acted even more unprofessionally. She said she was going to call the cops. He was upset but he had every right to be. We asked her to call her manager but she said she didnt want to hear from him and rolled her eyes. I've been in customer service for a long time and I know she could've handled that some other way but she seemed to enjoy stirring the pot. We ended up finding a super 8 that was able to accommodate us. As I'm writing this I am realizing there is no way to to put into words how this made us feel. She could just talk to us however she wanted and she knew she held the power and all our money. I left in tears.
Stayed 3 nights in Oct 2023

10/10 Excellent

BRADLEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Rachel

Liked: Amenities, property conditions & facilities
Was clean and beds were comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The room was clean and comfortable. Breakfast was well stocked. I would stay there again.
Stayed 1 night in Oct 2023

6/10 Okay

Suzanne

Travelled with family
Disliked: Property conditions & facilities
Room would have been ok (was clean) but bathroom was missing tp holder and no towel rack or hook, toilet seat was damaged, bottle of conditioner looked half used.
Stayed 1 night in Sep 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good people work here. No worries that gym and pool temporarily closed... likely opening soon. Conveniently next to 24 hour gas station.
Stayed 5 nights in Sep 2023

6/10 Okay

ALLEN

Liked: Cleanliness, staff & service
Some west to rooms and common area, pool closed
Stayed 1 night in Sep 2023

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Marginal breakfast -- otherwise good
Stayed 1 night in Sep 2023

4/10 Poor

Garry

Stayed 1 night in Sep 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities
I felt safe, comfortable and I disturbed by any noise
Stayed 3 nights in Aug 2023

4/10 Poor

Tony, Indianapoli s

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They dont clean the room daily and tgey cited a Comfort inn ppilicy of only chnging tgr seets and towels every three days. This is s terrible policy and customers are not informed of this policy when booking.
Stayed 3 nights in Sep 2023

4/10 Poor

Katelin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ceiling has dry wall missing and the shower head wasn’t properly attached to the shower wall. The pool was closed and not a big variety for breakfast
Stayed 3 nights in Aug 2023

4/10 Poor

Jan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom shower handle broken tile loose ac didn't cool enough.
Stayed 2 nights in Sep 2023

6/10 Okay

Aaliah

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Rick

Liked: Cleanliness, staff & service
Location off interstate nice. Elevator ancient & a bit worrisome. Roof in process of being redone so limited parking. Staff, however, very efficient & room comfortable for a couple of weary travelers.
Stayed 1 night in Jul 2023

2/10 Terrible

CHERYL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For anything that was needed, including check-in, the staff had to be hunted down on the floor. Found the front desk clerk in the laundry when trying to get another towel for the am. Morning breakfast was essentially non-existent. No one was at the front desk again in the am. Hotel was old and needed many improvements
Stayed 1 night in Jul 2023

2/10 Terrible

Tony

Travelled with family
NO POOL dirty and rooms stink
Completely run down No pool as advertised… has been closed for years the workers said
Stayed 2 nights in Jul 2023

6/10 Okay

Sandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not very clean, blankets were damp, bathroom was nasty, sink didn’t drain.
Stayed 2 nights in Jul 2023

8/10 Good

george

Travelled with family
Liked: Cleanliness, staff & service
the pool was closed.
Stayed 2 nights in Jul 2023

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities
Other than the load air conditioning it was a great place for the value
Stayed 1 night in Jul 2023

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness
This hotel is a good hotel to stay in. Didn’t like that the continental breakfast wasn’t really anything to choose from. Need to upgrade the hotel just a little bit.
Stayed 1 night in Jul 2023

2/10 Terrible

Garry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs to be closed crappy
Stayed 2 nights in Jun 2023

6/10 Okay

Ed, CARNEGIE

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The only rooms available were on the third floor. The pool was drained and pool area was used for storage. The continental breakfast was very limited. The first floor,lobby ,and breakfast area air conditioner was broken. The room I had was clean and comfortable though. Apparently the franchise owner isn't putting any money back into the property.
Stayed 1 night in Jun 2023

2/10 Terrible

Brandy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not have a pool. Haven’t had a pool in years. Room was dirty. Mattress was caving in. The pictures can not be from this hotel. Ended up not staying there
Stayed 1 night in May 2023

2/10 Terrible

Frank

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023