Free daily continental breakfast
Check availability

Reviews of SureStay Hotel by Best Western Lewiston

2.5 out of 5
SureStay Hotel by Best Western Lewiston
516 Pleasant St, Lewiston, ME

Reviews

8.0

Very good

Rating 10 - Excellent. 75 out of 182 reviews" "
Rating 8 - Good. 59 out of 182 reviews" "
Rating 6 - Okay. 21 out of 182 reviews" "
Rating 4 - Poor. 22 out of 182 reviews" "
Rating 2 - Terrible. 5 out of 182 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff very friendly. Akia was very friendly and helpful and made some great recommendations for places to dine.
Stayed 1 night in Apr 2024
Response from Vishu on 29 Apr 2024
Thank you for your great review.

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from . on 29 Apr 2024
Thank you for your great review.

8/10 Good

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is super clean. The heat in the room was working very well and we were nice and toasty. Staff was very kind and friendly upon check in. The bed was comfy and it property does not allow smoking which as a nonsmoker I really appreciate. The price was also really affordable. Will certainly stay here again.
Stayed 1 night in Apr 2024
Response from . on 29 Apr 2024
Thank you.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

shawn

Travelled with partner
Disliked: Amenities
There was no hot water. Nothing worse than having a cold shower before making a 7 hour trek back to Canada :-(
Stayed 2 nights in Mar 2024

10/10 Excellent

Megan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what we needed and expected! Property and room were super clean and staff was very friendly!
Stayed 1 night in Feb 2024
Response from Vishu on 3 Mar 2024
Thank you for staying with us and also for your kind review. We are pleased that you enjoyed your stay.

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Vishu on 19 Mar 2024
Thank you for the review.

6/10 Okay

Carl

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Kendra

Business traveller
Disliked: Cleanliness, staff & service
Hotel was in a very sketchy location and I am surprised the rating on Expedia is as high as it is. I would not stay here again, unless I absolutely had to. The guy at the front counter sketched me out. The hotel hallways reeked of weed. Inside my hotel room, the furniture was very stained and dirty, and the comforter was stained and dirty as well. Luckily, I was only there one night so I didn’t say anything.
Stayed 1 night in Jan 2024
Response from . on 3 Mar 2024
Thank you for your review. Our front desk open 24/7 and we are always there for help and make you stay comfortable.

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and inexpensive
Stayed 1 night in Jan 2024
Response from . on 3 Mar 2024
Thank you for staying with us and also for your kind review. We are pleased that you enjoyed your stay.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a Clean and Quite Short Stay
Staff were attentive and the building and room were very clean. Parking was easy and location was great for getting back on the interstate. Breakfast was no frills, basic grab a bite, but great for just an overnight stay.
Stayed 1 night in Jan 2024
Response from Vishu on 3 Mar 2024
Thank you for staying with us and also for your kind review. We are pleased that you enjoyed your stay.

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service Clean room Nice selection for breakfast
Stayed 1 night in Dec 2023
Response from Vishu on 1 Jan 2024
Thank you so much for the wonderful review.

10/10 Excellent

catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas 2023
Stayed 4 nights in Dec 2023
Response from . on 18 Jan 2024
Thank you for the best review.

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was friendly and accommodating. It was fine.
Stayed 2 nights in Oct 2023
Response from . on 1 Jan 2024
We are really appreciate your review.

4/10 Poor

Jesse

Disliked: Cleanliness, property conditions & facilities
I didn't go thay didn't have power and that's why I was going because I lost power at my house. They didn't tell me until after I booked so i lost that money witch isn't fair!!!
Stayed 1 night in Dec 2023
Response from . on 28 Dec 2023
Hi , we messaged you as soon as we got your reservation because of power our phone was not working and within an hour we got the power back and we messaged and called you.

6/10 Okay

norm

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Was swiken at 2:30 am said they were doing phone checkd
Stayed 2 nights in Dec 2023
Response from . on 1 Jan 2024
We never have to do phone check and I don’t know where the call is coming from but thank you for the review

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from . on 1 Jan 2024
Thank you for the review.

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet. Perfect for quick trip!
Stayed 1 night in Nov 2023
Response from Vishu on 4 Dec 2023
Thank you for your review.

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from . on 27 Nov 2023
Thank you for the review.

8/10 Good

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from . on 27 Nov 2023
Thank you for the review.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, convenient for the reasons that I was there. It is an improvement over the ole Super 6 that was there. Staff was fantastic and attentive.
Stayed 5 nights in Oct 2023
Response from . on 27 Nov 2023
Thank you for the review.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal
Very clean and affordable Close to the interstate
Stayed 1 night in Oct 2023
Response from . on 27 Nov 2023
Thank you for the review.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was very nice and respectful
Stayed 1 night in Oct 2023
Response from . on 4 Dec 2023
Thank you for your review.

4/10 Poor

Harry D

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Thank you for review.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Great check and staff
Stayed 1 night in Sep 2023
Response from Vishu on 25 Oct 2023
Thank you for your review.

8/10 Good

nell

Stayed 2 nights in Oct 2023
Response from . on 27 Nov 2023
Thank you for the review.

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely an amazing place to stay!! Definitely will b coming back
Stayed 2 nights in Oct 2023
Response from . on 27 Nov 2023
Thank you for the wonderful review. Will love to see you again

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from . on 4 Dec 2023
Thank you for your review.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from . on 4 Dec 2023
Thank you for your review.

10/10 Excellent

Erin

Stayed 1 night in Oct 2023
Response from . on 27 Nov 2023
Thank you for the review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good for 1 night stay
Nice room, comfy beds, clean. Breakfast uses disposable plates and cutlery. Heavy carbs with few options.
Stayed 1 night in Oct 2023
Response from . on 27 Nov 2023
Thank you for the review.

6/10 Okay

Heidi

Stayed 1 night in Oct 2023
Response from . on 27 Nov 2023
Thank you for the review.

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from . on 4 Dec 2023
Thank you for your review.

8/10 Good

Rachel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfectly okay. Recently updated rooms. Very clean. Room was small for the price. Breakfast offerings were limited and the breakfast area was too small for days like today when the hotel was busy. Dog toileting area was way behind the hotel near the woods, where there is a strange makeshift barricade keeping people out of what appears to be a path. There was definitely a higher demand this weekend because Bates was having Parents’ Weekend. I expected more for what I paid.
Stayed 2 nights in Oct 2023
Response from . on 4 Dec 2023
Thank you for your review.

10/10 Excellent

Colleen

Stayed 1 night in Oct 2023
Response from . on 27 Nov 2023
Thank you for the review.

8/10 Good

Barbara

Stayed 1 night in Oct 2023
Response from . on 4 Dec 2023
Thank you for your review.

8/10 Good

Lorant

Stayed 1 night in Oct 2023
Response from . on 4 Dec 2023
Thank you for your review.

10/10 Excellent

Wendy K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 25 Oct 2023
Thank you for your feedback.

6/10 Okay

Don

No frills
It was just a one night stop so it was just ok
Stayed 1 night in Sep 2023

4/10 Poor

Sherry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
e bed and linens were clean. But the bathroom was quite old and in need of repairs. The hotel smelled badly, really unpleasant. And the smokers that congregated at the entrance and exit made it impossible to avoid cigarette smoke.
Stayed 1 night in Sep 2023
Response from Ss on 5 Oct 2023
Thank you for your review

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from . on 4 Dec 2023
Thank you for your review.

6/10 Okay

Nimrod

Stayed 1 night in Sep 2023
Response from . on 4 Dec 2023
Thank you for your review.

10/10 Excellent

Donna

Travelled with partner
Liked: Amenities, property conditions & facilities
Bed very comfy, nice & quiet. Saralyn at the front desk was very helpful!
Stayed 2 nights in Sep 2023
Response from Vishu on 23 Sept 2023
Thank you so much for the wonderful review.

4/10 Poor

Christopher

Stayed 1 night in Sep 2023
Response from Manager on 20 Sept 2023
Thank you for your review.

8/10 Good

LORRAINE

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for the money.
Stayed 1 night in Sep 2023
Response from . on 4 Dec 2023
Thank you for your review.

8/10 Good

Josephus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly motel.
Stayed 1 night in Sep 2023

10/10 Excellent

Derwin, Stratford

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Thank you so much for your review.

6/10 Okay

Abigail

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointed for the price
It was an okay place but over priced. It smelled of a hotel that previously had smoking allowed and had simply painted the walls to look better rather than full renovations.
Stayed 1 night in Sep 2023
Response from . on 25 Oct 2023
The hotel is fully renovated from top to bottom. All the furnitures , beds ,mattresses, flooring, bathroom. The property is 100%smoke free.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I enjoyed our stay it was very clean staff was friendly and helpful
Stayed 2 nights in Aug 2023
Response from Manager on 25 Oct 2023
Thank you for the review.