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Reviews of Inn America - Lewiston

2 out of 5
Inn America - Lewiston
702 21st St, Lewiston, ID

Reviews

7.2

Good

Rating 10 - Excellent. 255 out of 1002 reviews" "
Rating 8 - Good. 368 out of 1002 reviews" "
Rating 6 - Okay. 181 out of 1002 reviews" "
Rating 4 - Poor. 115 out of 1002 reviews" "
Rating 2 - Terrible. 83 out of 1002 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jennie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no room service for the two nights we stayed yet someone went through our bags and stole my husbands pain medication. Dogs barking in the hallway at night. Very noisy! Fan in the room sounded like a jet taking off. Booked this having never been there. If you stay here take your medicine and valuables with you when you’re out of the room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great stay Everytime I stay.
Stayed 2 nights in Mar 2024
Response from FD on 22 Mar 2024
Thank you for staying with us! We look forward to seeing you next time!!

4/10 Poor

Darrel

Travelled with partner
Disliked: Staff & service
front desk staff at check was civil but not warm and friendly nor welcoming, inadequate communication as they had failed to connect our extended reservation to original (added 1 more day); the fact that maid service was not provided daily was not communicated to us so expectations not met, even on request there was no maid service, had to bring garbage and towels to front desk
Stayed 3 nights in Mar 2024
Response from FD on 20 Mar 2024
We will speak to our housekeeping staff and make sure these issues are addressed! We appologize about your stay! Please come back and see that these matters were taken care of!

6/10 Okay

Russell

Disliked: Cleanliness
Dirty bed and towels
Stayed 2 nights in Mar 2024
Response from FD on 20 Mar 2024
We will speak to our housekeeping staff and make sure these issues are addressed! We appologize about your stay! Please come back and see that these matters were taken care of!

8/10 Good

Wendyjo

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from FD on 20 Mar 2024
Thank you for staying with us! We look forward to seeing you next time!

2/10 Terrible

Kristeen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Laurie? At the front desk is AMAZING - so kind and courteous and adore her and she needs a raise - Housekeeping - fire them - the filthiest most disgusting room I have ever stayed in - I have payed less and got more. Beer cans and bottle caps under bed with used napkins - the smell was so bad I had to use perfume and spray it down just so I could get some sleep. The wonderful young lady at the desk brought me new linens - I was rightfully skeptical of what I was sleeping on/in? - I will never stay here again and being from the area - everyone will know - pay more or if you’re in a pinch or feel free to sleep in your car - it’s quieter and cleaner. I wish I wasn’t exhausted from a long trip otherwise I would have left -
Stayed 1 night in Mar 2024
Response from FD on 20 Mar 2024
We will speak to our housekeeping staff and make sure these issues are addressed! We appologize about your stay! Please come back and see that these matters were taken care of!

2/10 Terrible

Jace

Disliked: Staff & service, property conditions & facilities
Felt i was targeted "harassed" by an an employee that wasnt even scheduled to work. I had the late 12: 00 checkout. It was in the computer. This person calls me immediate twlling me checkout was at 11. I said did you not see i got late checkout? Then shed saod oh.. i dont have my glasses on i dont even work today. And that was it. She was a ex girlfriend .and i believe she seen inwas here and immediately wanted to mess with me and called before checking and i know it was to mess with me
Stayed 1 night in Mar 2024
Response from FD on 12 Mar 2024
We don't start calling rooms till 11:30 to remind people of the 11 oclock check out. Sometimes it is missed with late check outs, we appologize.

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a budget place, so the price was decent and the breakfast was decent. The staff were nice. One mattress in our room had no padding so you could feel the springs in your back and hips. The room smelled, like it used to be a smoking room but it wasn’t. And the electrical for the bathroom was switched: the fan was on a switch while the light was on a timer. I’m thankful for a place to stay, but would prefer better conditions.
Stayed 2 nights in Mar 2024
Response from FD on 12 Mar 2024
Thank you for staying with us! We look forward to seeing you next time!

8/10 Good

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay, mattress needs attention. Now if you could get the heel stomping sob above me to go stay somewhere else that would be greatly appreciated
Stayed 2 nights in Mar 2024
Response from FD on 9 Mar 2024
Thank you for staying with us! We are expecting to get new beds here soon! Next time if the people abovee you are too loud come on down to the desk and we can move you rooms! We look forward to seeing you next time!!

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024
Response from FD on 6 Mar 2024
Thank you for staying with us! We look forward to seeing you next time!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is always very friendly and rooms are clean
Stayed 1 night in Mar 2024
Response from FD on 6 Mar 2024
Thank you for staying with us! We look forward to seeing you next time!

4/10 Poor

LARRY

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bed was very bad. Breakfast consisted of waffles, oatmeal, cold cereal every day. Vending machine empty.
Stayed 2 nights in Mar 2024
Response from FD on 6 Mar 2024
We arer expeted to get new beds anyday now! Thank you for staying with us! We look forward to seeing you next time!

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The beds are very uncomfortable. There was still hair in the shower.
Stayed 1 night in Feb 2024
Response from FD on 28 Feb 2024
We are expected to get new beds here soon! We appologize abot your stay!

6/10 Okay

Jason

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FD on 28 Feb 2024
Thank you for staying with us!

6/10 Okay

Christina

Disliked: Amenities
It looks like they’ve tried to update this property with new paint and floors. Unfortunately we were in the first room across from the front desk and heard every ice collection, conversation and door slam all night long. The neighbor next door had his tv on all night which we tried to drown out with the fan. Luckily we only spent one night. It is close to everything which is nice.
Stayed 1 night in Feb 2024
Response from FD on 23 Feb 2024
We appologize about your stay! We could have moved you rooms if you came and told us you didn't like your room. Come stay with us again!

8/10 Good

Mindy

Liked: Cleanliness, staff & service
Disliked: Amenities
For the price, I thought it was much better than expected. Clean, comfortable, staff was really nice. The one thing I would like improvement on was the breakfast. Some sort of fruit, even inexpensive bananas would have been nice.
Stayed 1 night in Feb 2024
Response from FD on 21 Feb 2024
Thank you for staying with us! In our busier months we do provide apples and bananas, its just harder in our slow months.We look forward to seeing you next time!

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from FD on 21 Feb 2024
Thank you for staying with us! We look forward to seeing you next time!

8/10 Good

CINDY

Liked: Cleanliness
Always nice. Room was clean
Stayed 2 nights in Feb 2024
Response from FD on 14 Feb 2024
Thank you for staying with us! We look forward to seeing you next time!

6/10 Okay

Richard

Stayed 1 night in Feb 2024
Response from FD on 15 Feb 2024
Thank you for staying with us! We look forward to seeing you next time!!

6/10 Okay

Jan and Jim

Liked: Staff & service, property conditions & facilities
nice breakfast, good waffles! nice receptionist, afternoon/night of arrival... room not as clean as last time we were there.
Stayed 1 night in Feb 2024
Response from FD on 10 Feb 2024
Thank you for staying with us! We will talk with our housekeeping to make sure the rooms are getting clean! We look forward to seeing you next time!

2/10 Terrible

Kimmy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel from November 3-5, 2023 but this property had bugs bed bite and poor customer services. Therefore; we checked out a day early. My daughter and son were ended up to go emergency care on the next day after we checked out from this hotel. She had bed bugs bites,and later on the doctor diagnosed as “scabies”. She stayed home for over a week without working.
Response from FD on 7 Feb 2024
I remember talking with you 3 months ago when you say this occured,you checked in, checked out then turned around and checked back into that room, why? you sent us pictures that are inconsistent with bed bugs, we're sorry your kid missed work but scabies isn't from bed bugs. We had the room inspected after you claimed this happened and it was clean. Our hearts go out to your family, scabies isn't fun, but also not from our hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fit my needs perfectly
Stayed 3 nights in Jan 2024
Response from FD on 2 Feb 2024
Thank you for staying with us!We look forward to seeing you again next time!!

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from FD on 20 Jan 2024
Thank you for staying with us! We look forward to seeing you next time!

8/10 Good

Lindsey

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff was wonderful and I appreciated the safety at the property. The room could have been a little cleaner, but overall worth the price I paid.
Stayed 1 night in Jan 2024
Response from FD on 18 Jan 2024
Thank you for staying with us! We will talk to housekeeping to make sure its nice and clean for you for your next stay with us!!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service
Exactly what you're paying for at this price point, no complaints
Stayed 3 nights in Jan 2024
Response from FD on 10 Jan 2024
Thank you for staying with us!We look forward to seeing you next time!

6/10 Okay

Barbara

Travelled with partner
Disliked: Property conditions & facilities
The light outlets covers were off, unsafe, needs painting, spots on the cover, not very attractive. Staff was nice.
Stayed 1 night in Jan 2024
Response from FD on 10 Jan 2024
Thank you for bringing this to our attention, we will speak with our staff to make sure these matters are taken care of, please come back to see that they are!

10/10 Excellent

Jonette

Liked: Cleanliness, staff & service, property conditions & facilities
Response from FD on 7 Feb 2024
Thank you for staying with us!! We look forward to seeing you next time!!

10/10 Excellent

Jonette

Liked: Cleanliness, staff & service, property conditions & facilities
Response from FD on 7 Feb 2024
Thank you for staying with us!! We look forward to seeing you next time!!

8/10 Good

Rion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional experience
The experience was comfortable. The staff were hospital and welcoming. They were able to answer all of my needs during my two days.
Stayed 1 night in Dec 2023
Response from FD on 29 Dec 2023
Thank you so much for staying with us! We look forward to seeing you next time!

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from FD on 29 Dec 2023
Thank you for staying with us! We look forward to seeing you your next stay!

8/10 Good

Elizabeth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Simple and clean, great for a short stay!
Stayed 1 night in Dec 2023
Response from FD on 15 Dec 2023
Thank you for staying with us! We look forward to seeing you next time!

10/10 Excellent

Calvin, Kamiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FD on 15 Dec 2023
Thank you for staying with us! We look forward to seeing you next time!

8/10 Good

Staci, Lewiston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FD on 15 Dec 2023
THANK YOU FOR STAYING WITH US!

8/10 Good

Markita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Okay stay....
When we checked in, the lady at the front desk was rude. I asked about housekeeping, as it is different at all motels. She looked at me and said, "Well, do you really need it? What do you want, beds changed, towels, what?" I was taken aback and told her towels, garbage and coffee would be fine. Our room had recently had new flooring installed and painted. It smelled like the new flooring. There were no decorations on the walls. The bathroom hadn't been painted but it could really use it, as above the shower, the sheetrock was cracking and some mold like substance was in the caulking. The water pressure was not great and the showerhead was short. I'm nearly 6ft tall and I had to crouch to shower. We like this motel but unless they improve their customer service, we may not stay again.
Stayed 2 nights in Dec 2023
Response from FD on 15 Dec 2023
We appologize about your stay, We will speak to our staff to make sure these matters are taken care of.Please come visit us again to make sure these issues have changed

6/10 Okay

Sam L.

Stayed 2 nights in Dec 2023
Response from FD on 3 Jan 2024
Thank you for staying with us! We look forward to seeing you next time!!

2/10 Terrible

Erin

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No housekeeping provided during stay, which was not mentioned at check in. Only one small garbage can, which overfilled. No tissue or coffee pod refills etc. Breakfast offerings were very limited. Room had damage on door, wall, and bathroom door when we checked in - looked like a fight or break in happened. Mattress was very thin and hard, pillows were about as good as balling up a coat. Hotel did accommodate request for two rooms by each other, which was appreciated. Location is central to Lewiston or Clarkson. We stayed here several years ago and thought it was a good hotel at the time but seems to have gone downhill significantly.
Stayed 2 nights in Dec 2023
Response from FD on 15 Dec 2023
We appologize about your stay, We will speak to our staff to make sure these matters are taken care of.Please come visit us again to make sure these issues have changed

2/10 Terrible

Angie

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from FD on 15 Dec 2023
Thank you for staying with us! We look forward to seeing you next time!

10/10 Excellent

cathryn eileen

Stayed 2 nights in Dec 2023
Response from FD on 30 Dec 2023
Thank you so much for staying with us! We look forward to seeing you next time!

2/10 Terrible

Nikki

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience AGAIN! we got to our room and there was dirt and gair in the tub and the bedding was filthy
Stayed 1 night in Dec 2023
Response from FD on 5 Dec 2023
Thank you for staying with us! We will talk to our staff to make sure these issues are taken care of!

10/10 Excellent

Logan

Stayed 2 nights in Dec 2023
Response from FD on 5 Dec 2023
Thank you for staying with us! We look forward to seeing you again!

10/10 Excellent

Greg

Stayed 1 night in Nov 2023
Response from FD on 20 Dec 2023
THANK YOU FOR STAYING WITH US! WE LOOK FORWARD TO SEEING YOU NEXT TIME!

6/10 Okay

Brendan

Liked: Staff & service, amenities
Affordable, quiet, convenient location. I stayed for 3 nights. My trash was never emptied. Good thing I had extra trash bags to store my trash u see the sink.
Response from FD on 28 Nov 2023
Thank you for staying with us! We look forward to seeing you next time!

6/10 Okay

Janine

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
The curtain in the room was falling down on one side so light at night came in the room Please don't use a bedskirt in a wheelchair accessible room! Bed wasn't a queen more like a double
Stayed 3 nights in Nov 2023
Response from FD on 28 Nov 2023
Thank you for staying with us! We look forward to seeing you next time!

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from FD on 28 Nov 2023
Thank you for staying with us! We look forward to seeing you next time!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from FD on 22 Nov 2023
Thank you so much for staying with us! We look forward to seeing you next time!!

10/10 Excellent

Carol

Stayed 1 night in Oct 2023
Response from FD on 21 Nov 2023
Thank you for staying with us! We look forward to seeing you next time!

6/10 Okay

Montessa

Stayed 1 night in Nov 2023
Response from FD on 21 Nov 2023
Thank you for staying with us! We look forward to seeing you next time!

4/10 Poor

Ashlee

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room wasn’t the cleanest. There was other people’s hair all over the shower. Stains on the sheets and comforter. And our room had a broken chair. The elevator had a sign saying you could get stuck in it. And our room key had to be ran multiple times to even get into our room. I will not be staying here ever again.
Stayed 2 nights in Nov 2023
Response from FD on 21 Nov 2023
We apologize about your stay, we will speak to our staff to make sure these matters are taken care of! We look forward to seeing you again and for you to see these matters were addressed

6/10 Okay

Dean

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from FD on 21 Nov 2023
Thank you for staying with us! We look forward to seeing you next time!

6/10 Okay

Larry

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Out-dated, needs new furniture and beds
Stayed 2 nights in Nov 2023
Response from FD on 21 Nov 2023
Thank you for staying with us! We look forward to seeing you next time!