All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It was a Great stay nice ambiance great beds. Wonderful restaurant.
Mark
Stayed 2 nights in Apr 2024
Response from Coast Sales on 30 Apr 2024
Dear Mark,Thank you so much for the wonderful rating and for the feedback. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
8/10 Good
Peter
26 Apr 2024
Excellent restaurant
Peter
Stayed 1 night in Apr 2024
Response from Coast Sales on 29 Apr 2024
Dear Peter,Thank you for rating and for your comment. We hope that if your ever in the area again that we will have the pleasure in welcoming you back.
6/10 Okay
GRACE
Travelled with family and small children
26 Apr 2024
Disliked: Amenities
The hotel looks big and lots of parking available outside. The check-in process seems a bit fishy as the staff would take down your credit card information including cvc number and saved in their system without asking for consent then they hand you back your credit card to swipe and enter your pin for damage deposit. Unsure why they would need to save your credit card. The staff didnt seem too hapy there especially the morning staff when checking out. The clientele they served seems to be non-family friendly. We almost got ran over right outside the main door by a big truck who seems to be upset about something in the hotel and ran into hotel. The couple next door were drunk walking around with a cigarette in their mouth stumbling in and out their room. Would not recommend this hotel with small children.
GRACE
Response from Coast Sales on 26 Apr 2024
Dear GRACE,The staff and I are truly sorry to learn of the experience you had with us and we would like to offer our sincere apologies that we were unable to meet your expectations.I would like to assure you that we at the hotel do not look for ways to inconvenience and frustrate our guests. We take guest satisfaction very seriously and we do our utmost to ensure every guest leaves our hotel satisfied. When we fail to deliver an exceptional guest experience and a guest leaves our hotel as you have we take these isolated incidents very seriously and conduct detailed reviews into the root cause of the issue and how it could have been avoided and / or dealt with differently.Please be assured that your comments have been taken on board and we are sorry that we were not able to meet your expectations.
Have stayed here many times before it’s always been a good place to stay
Sheldon
Stayed 1 night in Apr 2024
Response from Coast Sales on 19 Apr 2024
Dear Sheldon,Thank you so much for the wonderful rating and for the kind comments. The staff and I truly appreciate your loyalty to our hotel. We will look forward to your next visit, when in the area. Until then safe travels.
The only thing we did not like is the quality of the toilet paper.
sherry
Stayed 1 night in Apr 2024
Response from Coast Sales on 18 Apr 2024
Dear sherry,Thank you so much for the wonderful rating and for the feedback. I will let management know of your comment. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
Nicely upgraded, friendly staff, great food, all at reasonable prices!
Lorne
Stayed 1 night in Apr 2024
Response from Coast Sales on 16 Apr 2024
Dear Lorne,Thank you so much for the wonderful rating and for the kind feedback. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
This hotel is consistently good no matter when I've stayed here.
Robert
Stayed 1 night in Apr 2024
Response from Coast Sales on 16 Apr 2024
Dear Robert,Thank you so much for the wonderful rating and for the continued loyalty. We will look forward to your next visit. Until then safe travels.
6/10 Okay
Brenda
Travelled with partner
15 Apr 2024
Liked: Cleanliness, staff & service
I was very disappointed in the size of the room.
I looked at my husband and laughed and said it felt like we were in Europe because the room is so small.
The mattress was very stiff and hard. 3 pillows were given and 2 were very flat.
The air conditioner unit was very very loud.
I would strongly recommend they update the rooms and bedding.
For $133/night it would’ve been nice to even have a chair to sit on in the room, instead of just a bed.
Brenda
Stayed 1 night in Apr 2024
Response from Coast Sales on 15 Apr 2024
Dear Brenda,Thank you for the rating and for the feedback. We hope that if your ever in the area again that we will have the pleasure in welcoming you back.
I always have a fantastic stay at this location. The staff are friendly, the rooms are always clean and I love having easy access to the Firestone restaurant connected to the hotel.
Deanna
Stayed 1 night in Feb 2024
Response from Coast Sales on 15 Apr 2024
Dear Deanna,Thank you so much for the wonderful rating and for loyalty. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
Dear Gary,Thank you for the wonderful rating and for the kind comment We hope that if your ever in the area again that we will have the pleasure in welcoming you back.
8/10 Good
Francyne
12 Apr 2024
Liked: Property conditions & facilities
Francyne
Stayed 1 night in Apr 2024
Response from Coast Sales on 15 Apr 2024
Dear Fracyne,Thank you for the wonderful rating. We hope that if your ever in the area again that we will have the pleasure in welcoming you back.
Great help from staff, had a very good supper in restaurant.
Grant
Stayed 1 night in Apr 2024
Response from Coast Sales on 10 Apr 2024
Dear Grant,Than you for the rating and for the kind comments. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
10/10 Excellent
Corrine
Travelled with group
8 Apr 2024
Great location
Corrine
Stayed 1 night in Apr 2024
Response from Coast Sales on 8 Apr 2024
Dear Corrine,Thank you so much for the wonderful rating and for the kind comment. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
Great for families. We never had to leave the hotel after a long drive
Jennifer
Stayed 1 night in Apr 2024
Response from Coast Sales on 4 Apr 2024
Dear Jennifer,Thank you so much for the wonderful rating and for the kind comments. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
Clean, quiet, spacious rooms with a wonderful restaurant attached! Great for couples or families!
Jennifer
Stayed 1 night in Mar 2024
Response from Coast Sales on 1 Apr 2024
Dear Jennifer,Thank you so much for the wonderful rating and for the feedback. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
Rooms were out dated and not fully clean. Few bugs were found in the bathroom.
Ryan
Stayed 1 night in Mar 2024
Response from Coast Sales on 29 Mar 2024
Dear Ryan,Thank you for your rating and for your feedback.
10/10 Excellent
Conny
28 Mar 2024
Conny
Stayed 1 night in Mar 2024
Response from Coast Sales on 17 Apr 2024
Dear Conny,Thank you so much for the wonderful rating. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
Dear Randal,Thank you so much for the rating and for the feedback. We hope that if your ever in the area again that we will have the pleasure in welcoming you back.
The room was very small but everything else was top notch
keith
Stayed 2 nights in Mar 2024
Response from Coast Sales on 18 Mar 2024
Dear keith,Thank you for the rating and for the feedback. We hope that if your ever in the area again that we will have the pleasure in welcoming you back.
Dear Michelle,Thank you for the wonderful rating and for the kind comment. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
The room was clean, quiet and the bed was comfortable.
Trevor
Stayed 1 night in Mar 2024
Response from Coast Sales on 10 Mar 2024
Dear Trevor,Thank you for the rating and for the feedback. We hope that if your ever in the area again that we will have the pleasure in welcoming you back.
I thought the stay was excellent. Super convenient and clean. Room was above expectations.
Clayton
Stayed 1 night in Mar 2024
Response from Coast Sales on 4 Mar 2024
Dear Clayton,Thank you so much for the wonderful rating and for the kind comments. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
Dear Christine,Dear Clayton,Thank you so much for the wonderful rating. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
Went to a wedding at this venue and everything went perfectly. Rooms are great and close to the venue
jim
Stayed 1 night in Mar 2024
Response from Coast Sales on 3 Mar 2024
Dear jim,Thank you so much for the wonderful rating and for the kind comments. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
10/10 Excellent
Brad
2 Mar 2024
Brad
Stayed 1 night in Mar 2024
Response from Coast Sales on 22 Mar 2024
Dear Brad,Thank you for the wonderful rating. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
Dear Steven,Thank you so much for the wonderful rating and for the kind comment. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
Amazing hotel. The photos do NOT do it justice!!!!
Jaclyn
Stayed 1 night in Feb 2024
Response from Coast Sales on 18 Feb 2024
Dear Jaclyn,Thank you so much for the wonderful rating and for the kind comments. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
6/10 Okay
theodore
12 Feb 2024
Liked: Cleanliness, staff & service
theodore
Stayed 1 night in Feb 2024
Response from Coast Sales on 13 Feb 2024
Dear theodore,Thanks for leaving a rating.
6/10 Okay
Tina
Travelled with partner
12 Feb 2024
Liked: Cleanliness, staff & service
Missing a few small items like glasses in the room and extra toilet paper otherwise very nice
Tina
Stayed 1 night in Feb 2024
Response from Coast Sales on 12 Feb 2024
Dear Tina,Thank you for the rating and for the feedback. We hope that if your ever in the area again that we will have the pleasure in welcoming you back.
10/10 Excellent
Darwin
11 Feb 2024
Darwin
Stayed 1 night in Feb 2024
Response from Coast Sales on 20 Mar 2024
Dear Darwin,Thank you so much for the wonderful rating. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
Dear Lisa,Thank you so much for the wonderful rating and for the kind comment. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
Dear Mark,Thank you so much for the rating and for the feedback. We hope that if your ever in the area again that we will have the pleasure in welcoming you back.
10/10 Excellent
Rick
3 Feb 2024
Very nice hotel with great amenities- close to shopping and dining. I always stay here when on business in Lethbridge.
Rick
Stayed 1 night in Feb 2024
Response from Coast Sales on 4 Feb 2024
Dear Rick,Thank you so much for the wonderful rating and for the kind comments. Thank you so much for your continue loyalty and business. We will look forward to your next visit. Until then safe travels.
6/10 Okay
Ruth
Travelled with group
1 Feb 2024
Liked: Cleanliness
The restaurant was great, the room was mediocre...crappy bedding, only 1 towel, no help from staff to extend our stay when needed.
Ruth
Stayed 1 night in Jan 2024
Response from Coast Sales on 1 Feb 2024
Dear Ruth,Thank you leaving a rating and for the feedback. Unfortunately the hotel is unable to extend a 3rd party reservation from Expedia.
Great hotel located conveniently close to Highway 3 and minutes away from the Japanese garden. Many restaurants in the vicinity and an incredible onsite restaurant as well. Room was comfortable and clean. No breakfast which would have been nice but did not detract from the stay. Would highly recommend.
David
Stayed 2 nights in Jan 2024
Response from Coast Sales on 27 Jan 2024
Dear David,Thank you so much for the wonderful rating and for the feedback. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
One of the better hotels in Lethbridge. Nice it has a pool and hot tub and excellent restaurant. Overall good value will come stay again
Richard
Stayed 1 night in Jan 2024
Response from Coast Sales on 26 Jan 2024
Dear Richard, Thank you so much for the wonderful rating and for the kind feedback. The staff and I are so honored to hear that you enjoyed stay here with us. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
4/10 Poor
Damon
26 Jan 2024
Liked: Cleanliness, staff & service
Damon
Stayed 2 nights in Jan 2024
Response from Coast Sales on 27 Jan 2024
Dear Damon,Thanks for taking the time out of your busy schedule and posting a rating.