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Reviews of Hôtel Club mmv Val Thorens - Les Arolles

4 out of 5
Hôtel Club mmv Val Thorens - Les Arolles
Place des Arolles - Val Thorens, Les Belleville, Savoie

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 64 reviews" "
Rating 8 - Good. 22 out of 64 reviews" "
Rating 6 - Okay. 14 out of 64 reviews" "
Rating 4 - Poor. 8 out of 64 reviews" "
Rating 2 - Terrible. 3 out of 64 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Derek

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**Disgustingly foul smell dirty rooms. ** Food terrible and everything cold. ** Travelodge sized rooms. **Rude staff and manager nowhere to be seen (hiding). ** Heater in the room did not work. ** Extensive mould in the bathroom. ** Dirty towels on the floor were hung up wet and dirty by service with no way to dry them at least. ** Manager was never available to discuss issues. ** I had to move hotels after 2 days. **I became ill with Norovirus and was violetly sick the day after I left.

8/10 Good

Allan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Position and food were good
Stayed 11 nights in Jan 2024

2/10 Terrible

Jean, Brookline

Travelled with family
Disliked: Amenities, property conditions & facilities
Excellent location. Ski in and out. Literally next door to gondola. Everything is downhill after that. The rooms are tiny and dated. Service is poor and rigid. Food is cafeteria standard.
Stayed 6 nights in Feb 2023

8/10 Good

Jason

Liked: Room comfort
Average but good
The location is good and you can ski in and out and they provide you with a locker. Loved the skiing in val thorens! When we first arrived they forgot to clean the room we were to be in and we got moved to a different room. The new room was bigger and better. I must say the basic room looks very small. The beds in the rooms are very tiny and half of my husbands leg was over the bed. Overall a good vibe and meets needs but nothing exceptional. Very very French hotel which is good to experience but hard when communicating. All announcements and entertainment is only in French thus not inclusive of English speakers. We could not take part in any of the events and quiz nights. Mostly French guests so probably makes sense. Ideal for a family with kids. Lots and lots of kid activities and kids run the show. If you are looking for a romantic getaway as a couple this is not the place😂 Drinks at the bar are not cheap but in line with the town. Food was good, lots of options and very nice. We had half board and was more than enough. Staff friendly and helpful. There is a washing machine but cost 10 euros for wash and dry and then clothes don't come out dry(had to dry x3) No kettle in room and can only have coffee in morning buffet which was not great. This would be a good hotel for 3 stars but not a 4 star hotel. Has a very hostel vibe.
Stayed 7 nights in Dec 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
A bit outdated for the high price. Rooms we're very basic -- limited amenities.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Property conditions & facilities
May need more chefs, breakfast hot food ran out quickly. Timings of breakfast and dinner are also bad breakfast needs to finish at least half an hour later (we were rudely turned away a mere 1 minute after breakfast finished, even though many people were still in there) and dinner needs to start an hour earlier. However, the staff were (generally) extremely nice and made a great deal of effort, particularly the receptionists and bar staff. The room was nice, however it should've been cleaned more often. The location of the hotel is perfect truly is a ski-out hotel and the ski facilities are perfect with the lockers and on site shop working very well.
Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and Staff were great. Location was good fantastic weeks skiing.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really friendly and helpful staff. Poor wifi though.
Stayed 9 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, good location, great service
Stayed 1 night in Feb 2019

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skiing over New Year
Good hotel in great location and food overall was good,a special effort for New Year’s Eve was really appreciated
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The hotel was okay food was Buffet nothing special room were not as clean as they should of been. only one set of soaps for a week
Stayed 5 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Unbelievable location and good standard buffet options. Rooms are pretty small and underwhelming. The hotel should change towels and provide bath gels, but they were pretty stingy about this. If you are there to ski then this hotel has everything you need.
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness
Convenient all inclusivehotel close to skipist
All inclusive. Very easy living.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with true ski in - ski out
We stayed here for a long weekend break at the start of the Season. Val Thorens is great at this time of year, as it will always have snow, even if the rest of the 3 valleys has none. The location of the hotel is perfect, as it is directly at the top of the Cairn bubble and you can literally ski in and ski out from the top of the stairs from the ski room. The food is a buffet, but very good considering this and the value for money is exceptional when you consider it is full board. It is our second stay here and we will undoubtedly be booking again for next year.

8/10 Good

Verified traveller

Liked: Staff & service
Really good hotel. Close to the piste. Food was very good. Breakfast was repetitive though. The staff were excellent and accommodating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, very close to chair lifts and staff were always helpful.

10/10 Excellent

Max, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good renovated hotel. Near Cairn lift.
Very nice staff. You can ski in and out. Renovated facilities.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great location for ski in ski out

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
decent location poor service
Food was pretty poor. Bed was quite uncomfortable. We couldn't check in until 4am and they made us check out at 9am, when I asked if we could stay at little later they said no.

10/10 Excellent

oleg, Tel Aviv

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
good value for money
The food is very diverse and good quality. The rooms are small and practical. The Spa should be ordered in advance and cannot be accessed every day, this is uncomfortable. The hotel is fully SKI IN/OUT. The location is great and near to the skiing area.

6/10 Okay

Ergin, London

Liked: Staff & service
Disliked: Room comfort
Basic hotel ibn good location
The hotel is in a good location. Spa facilities not bad, but you need to book your slot asap since they only allow 10-12 people at a time, which is hugely insufficient compared to hotel size. Rooms are quite small and not all the renovation finished, so we stayed in old style room but they gave us all inclusive access to bar for drinks which was good. They need some more hangers on the walls so ski gear can be hanged to dry! Also, their ski room lockers is too small for 2 board and boots, so we had to take our boots up. It would be great if they put some kind of boot hangers on top of heaters so boots can be dried over the night rather then trying to balance them on the heater by supporting with chairs, and heater is too small you can only dry 1 pair at a time. Food is average, plenty though. The scrambled egg in the morning was always cold, even though last day being the one of the first persons in the restaurant for breakfast. This hotel preferred by mostly French people so the everything is in French!! But staff is as helpful as they can be permitting their English.

4/10 Poor

nathalie

Disliked: Room comfort
Stayed 2 nights in Feb 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Room comfort
Décevant
1h d'attente pour le checking (18h). La même file d'attente pour les étrangers et les Français (des formulaires complémentaires à remplir pour les étrangers). Aucune isolation phonique (on entends les gens parler dans le couloir ou l'ascenseur) Personnel lent et incompétent. Chambre petite et ancienne. Bref pour 200 euro ce 4 étoiles, passez votre chemin.
Stayed 1 night in Dec 2022

4/10 Poor

Axelle

Stayed 1 night in Dec 2022

4/10 Poor

ANNE

Stayed 7 nights in Apr 2022

4/10 Poor

David

bof
l’hôtel est entièrement équipé en anglais, tout est écrit en anglais !!! le niveau de prestation est moyen le minimum vital est fait sans plus
Stayed 3 nights in Dec 2021

6/10 Okay

Verified traveller

Disliked: Room comfort
chambre en trompe l'oeil et l'oui
En arrivant pas de visibilité du nom des Arolles cause enneigement. Chambre très étroite en particulier les doubles avec cloison placo.Isolation phonique inexistante.Clients sans civisme qui continuent leur soirée allègrement.
Stayed 7 nights in Mar 2020

10/10 Excellent

Philippe

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
séjour au ski
Super séjour accueil et service super Mention spéciale pour Donatela , Lucie et Élise à votre service et toujours avec le sourire . Repas variés . Seul petit bémol nous étions 2 et nous avions une chambre avec porte communiquant fermée destinée en principes aux famillles et donc pb d insonorisation ..
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
El hotel tiene una excelente ubicación para salir esquiando desde la puerta, jacuzzi y hammam muy agradables para después de un día de ski. Muy buen servicio de alquiler de skies en tienda ubicada en el mismo y un muy comprometido y profesional servicio de animación. Buffet variado pero de calidad media y servicio de limpieza decepcionante, en 5 días de alojamiento no hicieron la limpieza de los baños dos días seguidos, cuando eramos 3 personas alojadas en la misma habitación, la cual por cierto era bastante pequeña para 3 huéspedes.
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Never seen such a bad and inefficient reception!
On the positive, the hotel is located in a very nice place. However, there are so many things wrong with this hotel that I would recommend to find another place. The reception staff (except one person), are the most inefficient that we had ever seen! Check in at 6PM but even then the room was ready at 7PM. Checkout at 9AM! Rooms were very small, and we knew about it, but never seen such small beds ever. Spa staff was very friendly, but you can ONLY use the spa only once during one week of stay after 5PM and twice during the day time!! Hotel is meant for families, and that was also know, but forget about going the hotel bars or other places as kids run around even during the nights etc...
Stayed 7 nights in Feb 2020

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, ski in and out! Great food.
Absolutely great hotel! Indeed really worth it.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Alles bestens Das Essen war ausgezeichnet und die Lage perfekt
Stayed 6 nights in Dec 2019
Response from Reception on 16 Dec 2019
Thank you very much ! We hope to see you again !

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Deuxième année dans cet hôtel, toujours aussi bien. Repas très bon et variés, chambre petite mais confortable et superbe animation de Yassine. Piste au pied de l’hôtel. Nickel pour de bonnes vacances.
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wij verkiezen 1 dubbel bed boven 2 (kleine) enkelbedden. Het zonneterras zouden ze beter moeten uitbaten. Geen bediening op het terras en eigenlijk niet toegankelijk voor niet-gasten, ondanks de perfecte ligging
Stayed 8 nights in Feb 2019

10/10 Excellent

PHILIPPE

Liked: Cleanliness, staff & service, property conditions & facilities
Le top .
Chambre petite mais pour le reste, tout est top.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Le rapport qualité prix, la localisation. Éviter le 1er étage à cause de la discothèque
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mmv les arolles
Fint hotell, spa avdelning och massage var trevligt efter en dag k backen!
Stayed 6 nights in Dec 2018

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
court séjour
court séjour du 27/04 au 01/05, une équipe cordiale et de bonne humeur toujours à votre écoute, un cadre relaxant et une situation à Val Thorens idéale pour skier avec de nombreux services dans le centre telle que la location de matériel de ski, très appréciable

4/10 Poor

David

Liked: Staff & service
Disliked: Room comfort
Hotel a pie de pistas
La ubicación del hotel es excelente para esquiar, a pie de pistas. El personal del hotel es muy amable y atento. La habitaciones son muy pequeñas con un baño que no es propio de un hotel de 4 estrellas. La relación calidad/precio del hotel es mala.
Stayed 6 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra läge. Väldigt god mat. Rummen relativt små och tråkiga.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

2/10 Terrible

Ugur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does not deserve a third chance
This was our second visit to this hotel. We expected to see some improvements since our last stay. Well guess what all remained the same or even worse. The reception is the most problematic area. Ask any question or help, be sure not to get anything in return. Instead you will get some excuses why they do not give any service. We were asked an extra payment because Of my request of an early checking. But there was a problem. This early checking was a wish that I put in hotels.com page, meanwhile due to our late flight and transfer we were at the hotel at 22:00pm! Restaurant was an old fashioned, outdated since our last visit. We were surprised to find it in its worst shape. Hygiene and sanitation is not the first two words to define this area. Needs a proper dishwasher. The meals were tasting all the same. Most of them tasteless. Rooms were old and windows broken. As a result rooms were cold. Towels and other textiles in the room were always dirty. Do not be upset if you discover a shoe print on your blanket. Roommates were choking the room doors with the help of old towels!?? Which in return will show up as your new clean towel :) WiFi services were never the strongest in this MMV. This year they claimed that this had been renewed. As a result, there was still no WiFi during the half of the visit.
Stayed 7 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week-end au ski.
3 jours de ski pour couper la routine. Nous avons été agréablement surpris par la formule pension complète qu'à priori nous n'avions pas réservée. Les buffets sont de grande qualité..