Exterior

Reviews of Super 8 by Wyndham Lenexa Overland Park/Mall Area

2 out of 5

Reviews

6.6
Rating 10 - Excellent. 215 out of 1001 reviews" "
Rating 8 - Good. 264 out of 1001 reviews" "
Rating 6 - Okay. 202 out of 1001 reviews" "
Rating 4 - Poor. 153 out of 1001 reviews" "
Rating 2 - Terrible. 167 out of 1001 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Zindré

Disliked: Staff & service
C-
Stayed 4 nights in May 2024
Response from Manager on 22 May 2024
Hello Zindré,We apologize for any inconveniences you experienced during your stay. Your feedback is valuable, and we will address the issues you mentioned with our team for improvement. Thank you for sharing your thoughts with us.

2/10 Terrible

TIM

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was 15 min past check out time, the manager was a young kid maybe 23 yrs old! Him and a housekeeper were at my door, he knocedonce, and i spike through the door i realized the time and gatering my things, 2 min later he pounded very loud and said i needed to leave now! I said i needed a few mire min. to gather the rest of my belongings, He then said if i didnt leave this second he was goung to call the police! I told him to go ahead and call the police because i was 18 min late on xheckout. So after i left the room i went to office to complain just to find the same person and realized he was the nanager, so i asked his name and said i was going to report him to corprate, he said get of the property NOW!!! And he advised me i was placed on a do not rent!! I laghed and said dont worry yourself about that! As i git in my car he came out from behind the locked door and came outside and challenged me to go to the empty parking lot next door and we can settle our dispute there! I just drove awy and was astounded by what just happened, DO NOT RENT HERE
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello TIM, We regret to hear about your experience and appreciate you bringing this to our attention. Guest safety and security are a top priority, and we take all concerns seriously. We encourage guests to adhere to the hotel's policies, including check-out times. Your feedback will be passed on to the corresponding department for review.

6/10 Okay

Elissa

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello Elissa, We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any feedback about your experience so we can address it accordingly.

6/10 Okay

Kristina

Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello Kristina, We value your stay and hope you had a pleasant experience overall. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

4/10 Poor

Zindré

Business traveller
Disliked: Staff & service, property conditions & facilities
The stay was ok. Had to ask for towels.
Stayed 6 nights in May 2024
Response from Manager on 18 May 2024
Hello Zindré,We appreciate your feedback and will share your comments with our team for improvement. Feel free to contact our management for further assistance on any concerns you may have during your stay.

6/10 Okay

Theotis

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 19 May 2024
Hello Theotis,We appreciate you choosing us for your stay and hope you had a comfortable experience. If you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns.

6/10 Okay

Jennia M

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 19 May 2024
Hello Jennia M,We appreciate you taking the time to share your experience with us. If you have any specific feedback you'd like to provide about your stay, please don't hesitate to contact us directly. We value your insights as we continuously strive to improve our services for all our guests.

2/10 Terrible

Taylor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was human feces on the towels. There wasn’t a dead bolt on the door. The bed sheets have bullet holes in them. It’s very ghetto.
Stayed 1 night in May 2024
Response from Manager on 18 May 2024
Hello Taylor,We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. Your feedback is valuable in helping us improve our services. Should you have any further details to provide, please don't hesitate to contact our management.

8/10 Good

James, Carpinteria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for two nights in April 2024. The experience was as expected for a Super 8 in all ways. This is a good thing. The Wifi worked well. The breakfast was standard but available on time and for the full duration of breakfast hours. Plenty of parking. Easy checkin and checkout.
Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello James,We are glad to hear that you had a pleasant stay with us at Super 8. We strive to offer reliable services like WiFi and a standard breakfast to ensure a comfortable experience for all our guests. Your positive feedback on our parking, check-in, and check-out process is appreciated. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Okay

Tracey

This property really needs to be updated. Their breakfast is pancake mix and a waffle maker and some muffins. The pictures they have are deceiving and it was not worth the money!!!!
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Tracey,We appreciate your feedback and apologize for falling short of your expectations. We value all guest comments and will share your concerns with our team for future improvement. Your input helps us to enhance the guest experience.

8/10 Good

Brad

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Brad,We are thrilled to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

shailesh, KANSAS CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy welcoming check in
Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello shailesh,We are glad to hear that you found the check-in process smooth and welcoming. Your feedback is valuable to us as we continuously strive to exceed our guests' expectations. We appreciate your kind words and hope to welcome you back in the future.

2/10 Terrible

Laren

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled horrible. Cean towels were stained with poop. Faucet ran non stop. Breakfast was horrible. No protein. No artificial sugar for coffee. Cops outside making a drug bust. People staying in their car in the parking lot. Unsafe
Stayed 2 nights in Apr 2024
Response from Manager on 18 May 2024
Hello Laren,We appreciate your feedback and apologize for any inconvenience caused during your stay. We take all guest concerns seriously and will address the issues you've raised with the relevant departments. Your comments have been noted for improvement.

4/10 Poor

Johnny

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was not friendly. She’s not helpful when I report to her the concerns of the room. Window screen was tearing and there is a hole in the wall and the refrigerator is broken and the telephone is not available
Stayed 1 night in Apr 2024
Response from Manager on 18 May 2024
Hello Johnny,We apologize for any inconvenience you may have experienced. Guest feedback is taken seriously, and we encourage guests to address any concerns directly with the management team for further assistance. Your feedback will help us improve our services for future guests.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 19 May 2024
Hello William,We are delighted to hear that you had a wonderful experience at our hotel! Our team looks forward to welcoming you back again soon.

6/10 Okay

William

Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello William,We appreciate you staying with us. Please don't hesitate to contact us directly with any feedback you have from your recent visit.

2/10 Terrible

Destiny

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Okay, I just want to say that when you read the comments don’t be fooled, what you see in the pictures is not what it really looks like when you get there. When you we got there the first night I noticed that the air conditioner had a towel side between the wall and the air conditioner it’s self. The other thing that I noticed that we literally had only 10 channels on our TV. So when we woke up in the morning we went down to breakfast there was frost flakes and raisin brand cereal with two gallons on milk for everyone to share and waffles and white bread that was it. Oh wait and coffee so me and my family ended up going out to get breakfast so I believe this hotel should not say breakfast included at all. So as we were leaving there was police there and when we came back there were two cops outside. The only thing I can say about this hotel is that it smelled nice that’s it.
Response from Manager on 18 May 2024
Hello Destiny,We appreciate you sharing your feedback with us. We strive to provide a consistent experience for all our guests, and I apologize that your stay did not meet your expectations. Your comments will be shared with the appropriate team members for further review. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Agapo

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on 19 May 2024
Hello Agapo,We're thrilled to hear you had a wonderful stay with us! Please feel free to reach out if you have any further comments or suggestions.

2/10 Terrible

Thomas

Stayed 1 night in Mar 2024
Response from Manager on 18 May 2024
Hello Thomas,We're sorry to hear you did not fully enjoy your stay. Please feel free to reach out to us with any feedback so we can address any concerns you may have.

6/10 Okay

Bethany

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
2 out of 10 stars
I think we were Catfished by the hotel. Pictures were great… hotel was not! Rooms are not clean. Heater/ air conditioner in first room not working. They were kind and moved us to a new room. First room… stains on bedding, stains on floor, walls, etc. Bathroom barely clean. Second room was slightly better. Chain broken on door. Could not lock security lock. Breakfast 0 out of 10 stars. Orange juice was water. Apple juice was water. No yogurt. No fruit. Empty shelves were food should be. Silverware empty. Coffee barely passed for coffee. Not a lot of room to sit. Large gallon of milk to share. Frozen bag of fruit to share? SO much room for improvement!!
Stayed 2 nights in Feb 2024
Response from Manager on 18 May 2024
Hello Bethany,We appreciate your detailed feedback and regret to learn about your experience at our hotel. We take cleanliness and maintenance seriously and will address your concerns with our team. Your comments regarding breakfast will also be shared for improvement. We value your input and will use it to enhance our services for all future guests.

4/10 Poor

Elaine

Travelled with family
Disliked: Property conditions & facilities
Disappointing stay
Very disappointed in this hotel. We didn’t have enough towels and only two of us. Breakfast was a joke. Out of coffee and milk. Juice machine did not work. Had to ask for plates and napkins. They had two kinds of cereal. Neither were very kid friendly. Also had waffles, bread (just white) and a few yogurts. Tables and floor in breakfast room not clean. They did have a cheap rate as we booked on-line. That truly was the only plus.
Stayed 1 night in Feb 2024
Response from Manager on 18 May 2024
Hello Elaine,We appreciate your feedback and apologize for the inconvenience experienced during your stay. Your comments have been noted and will be shared with the relevant teams for improvement. We strive to provide a comfortable experience for all our guests and regret that we fell short on this occasion. Should you have any further concerns, please don't hesitate to contact our management team directly.

8/10 Good

DeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, staff was vey nice. Bed was comfortable Breakfast was bad. No milk for cereal, no hot water for oatmeal. No liquid creamer for coffee. Do better.
Stayed 1 night in Feb 2024
Response from Manager on 19 May 2024
Hello DeAnn,We appreciate your feedback regarding your recent stay. It's wonderful to hear you found our staff friendly and enjoyed our comfortable beds. We will make sure to share your comments regarding breakfast with our team for further review and improvement. Thank you for bringing this to our attention.

4/10 Poor

Kabao

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
The stay was ok, but I found a roach in my room. I told the front desk when I was checking out all he said was I’m sorry, but I didn’t get no accommodation. I was very discreet when telling him b/c I didn’t want the guest staying there to know.
Stayed 1 night in Feb 2024
Response from Manager on 18 May 2024
Hello Kabao,We appreciate your feedback and apologize for any inconvenience. Our team takes cleanliness seriously and will address this issue. Please reach out to our management team directly for further assistance regarding your experience.

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Manager on 19 May 2024
Hello Juan,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another memorable stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 19 May 2024
Hello James,We are thrilled to hear you had a wonderful experience with us! We look forward to welcoming you back soon for another exceptional stay.

8/10 Good

Stewart

Business traveller
Liked: Cleanliness, staff & service, room comfort
Above basic.
Solid choice for an overnight stay. They meet all the essentials. Price is friendly.
Stayed 2 nights in Feb 2024
Response from Manager on 19 May 2024
Hello Stewart,We're delighted you found our hotel to be a solid choice for your overnight stay. We strive to meet all the essentials for our guests, and we appreciate your positive feedback on our friendly pricing. Your satisfaction is important to us, and we hope to welcome you back in the future.

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was cheap so theres that. Rooms were small. You cpuld hear everything from the rooms next to you. Breakfast was below average. But it was cheap with my rewards from expedia
Stayed 1 night in Feb 2024
Response from Manager on 18 May 2024
Hello Michael,We appreciate your feedback on your recent stay. Rest assured we strive to provide value and comfort to all our guests. Your comments will help us improve our services for future visitors. We hope you will choose to stay with us again for an opportunity to exceed your expectations.

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I originally booked for 2 nights in this hotel and I'm still waiting for the refund on my second night as I didn't stay. The lobby was clean/nice and front desk wasn't overly friendly but professional. I arrived after 3pm and was promptly put into a room that was still being cleaned. Housekeeping was nice though. The room was just ok. Screen on the window was broken, lock was barely hanging onto the door frame but usable. The shoeer took forever to get hot, but did eventually. But the reason I wasn't going to stay a second night? Within less than 24 hrs of being there, I found 4 roaches in my bathroom. Additionally, I went for breakfast around 9:30am on a Sunday and was told it was closed already after being told breakfast went until 10am. When I asked for a refund, they offered for me to move to another room but at this point, I simply wasn't comfortable with that.
Stayed 2 nights in Jan 2024
Response from Manager on 18 May 2024
Hello Ashley,We regret to hear about your experience and appreciate you sharing your feedback with us. It's great to hear that you found the lobby clean and the front desk professional. We have shared your comments with the relevant departments for further review. Thank you for your understanding, and we hope to have the opportunity to welcome you again in the future.

8/10 Good

Zhennan

Liked: Cleanliness, staff & service, amenities
Pretty quiet.
Stayed 1 night in Jan 2024
Response from Manager on 19 May 2024
Hello Zhennan,We appreciate your feedback on the peaceful ambiance of our hotel. Please feel free to reach out to our team if there is anything we can assist you with in the future.

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 19 May 2024
Hello Harry,We are thrilled to hear you had a fantastic stay with us! We hope to welcome you back soon for another excellent experience.

8/10 Good

Emily

Business traveller
Liked: Cleanliness, property conditions & facilities
Pretty good.
Room was clean. Bed was not super comfortable but acceptable. There's a bad draft coming from the window. Thank God for the heater. I stayed in the hotel because it was bad weather and too cold for me to drive to work from where I live. I think the draft issue needs to be fixed. The decor was nice. Not a lot of choices on the cable channels.
Stayed 1 night in Jan 2024
Response from Manager on 18 May 2024
Hello Emily,Thank you for taking the time to share your review with us. We appreciate your feedback on the room cleanliness and decor. Please feel free to reach out to our management team directly regarding the draft issue for further assistance. We will share your comments on the bed comfort and cable channel selections with our team for review.

8/10 Good

ALBA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need improve the breakfast.
Stayed 1 night in Jan 2024
Response from Manager on 19 May 2024
Hello ALBA,We appreciate your feedback regarding our breakfast offerings. We will share your input with our team for consideration to enhance our services for future guests.

4/10 Poor

Doug

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 18 May 2024
Hello Doug,We value your experience and regret to hear your stay fell below expectations. Please feel free to contact us directly to address any concerns you may have.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 19 May 2024
Dear Guest,We are delighted to hear that you had a positive experience during your stay with us! We look forward to welcoming you back soon for another memorable stay at our hotel.

8/10 Good

Martha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is alright for price
Stayed 1 night in Dec 2023
Response from Manager on 19 May 2024
Hello Martha,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.

6/10 Okay

Aaron

Stayed 1 night in Dec 2023
Response from Manager on 19 May 2024
Hello Aaron,We appreciate you choosing our hotel for your stay and hope you had a pleasant experience. If you have any feedback to share, please feel free to reach out to us so we can address any concerns you may have. We look forward to welcoming you back in the future for an even better stay.

8/10 Good

Paige

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Its great
We love the staff. When i come to kc i always stay here. Its not perfect but its comfy quiet and friendly. Close to all sorts if things.
Stayed 1 night in Dec 2023
Response from Manager on 19 May 2024
Hello Paige,We are delighted to hear that you enjoyed our friendly staff and convenient location during your stay with us in KC. We strive to provide a comfortable and welcoming experience for all our guests. Your feedback is valuable to us as we continue to improve our services. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

6/10 Okay

Constance

Disliked: Property conditions & facilities
I really enjoyed this day overall the continental breakfast was an F minus and there was a couple. I guess they offer maybe weekly rates there with about five or six children in one room that got pretty noisy and didn’t allow for the peace I was looking for, also we did spot about two roaches in the restroom area and the tub did not function properly.
Stayed 1 night in Dec 2023

4/10 Poor

Danny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
was noisy and fighting in the halls outside my room. for a place claimed as remodeled it was in poor shape. ladder in hall outside my room with ceiling tile out entire stay, ladder still in same spot next morning when leaving
Stayed 1 night in Nov 2023

6/10 Okay

Adem

Business traveller
Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay !
Stayed 1 night in Oct 2023

4/10 Poor

james

Stayed 1 night in Nov 2023

2/10 Terrible

james

Stayed 1 night in Nov 2023

10/10 Excellent

Terry

Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, room comfort
I was very tired and probably a bit cranky!! They were very nice to me. The only negative might be the outdated bathroom. The tub and shower needs to be replaced. If your a tall person the shower head is very low. You have to bend down to wash your hair.
Stayed 1 night in Nov 2023

6/10 Okay

Fadi

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This pets hotel
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Oct 2023

6/10 Okay

Philip

Liked: Room comfort
Wouldn't recommend
We arrived around 7:15 but there was no one even in the motel to check us in. We had to call a phone number provided on the desk I tried twice with no answer. Another quest the was waiting to checkin called a finally got an answer. It took another 5 minutes or so for the person to get there. I don't think she had even been on the property because she came in the front door.
Stayed 1 night in Oct 2023

6/10 Okay

Aerle

Disliked: Cleanliness
Stayed 3 nights in Oct 2023

8/10 Good

Sandra

Travelled with group
Liked: Staff & service
Stayed 1 night in Oct 2023