All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 358 out of 1001 reviews" "
10 - Excellent
358
Rating 8 - Good. 367 out of 1001 reviews" "
8 - Good
367
Rating 6 - Okay. 159 out of 1001 reviews" "
6 - Okay
159
Rating 4 - Poor. 70 out of 1001 reviews" "
4 - Poor
70
Rating 2 - Terrible. 47 out of 1001 reviews" "
2 - Terrible
47
8.2/10
Cleanliness
8.4/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
6/10 Okay
Leanne
27 Apr 2024
Liked: Staff & service
TV was a decent size, alongside the room itself. However, it was confusing getting to the room because the signs weren't too clear and we did pay more for pool, sauna, steam room access, but it was too busy.
Leanne
Stayed 1 night in Apr 2024
Response from Chloe on 28 Apr 2024
Dear Leanne,Thank you for taking time to review your stay with us.I am happy you liked the room, however I am sorry you found the signs confusing, we will look in to this as we have just had new signage put up.Your feedback is appreciated, and we do hope to hopefully welcome you back one day.Kind Regards,Chloe
Hotel was very clean and tidy the staff we’re both friendly and helpful particularly Maya in housekeeping who helped me relocate my wife’s phone charger with no fuss although I’m sure she was busy she was willing to spend a few minutes enquiring at lost property and going to our room to find charger still plugged into socket well done Maya
John
Stayed 3 nights in Apr 2024
Response from Eileen on 22 Apr 2024
Dear John,Thank you for taking the time to review your stay. We are delighted to hear you had a great stay. I have passed your lovely feedback to Mya.We look forward to welcoming you again soon.Kind Regards,
Dear Mo,Thank you for taking time to review your stay with us.Your feedback is appreciated and we hope to welcome you back soon.Kind Regards,Chloe
6/10 Okay
Emanuel
15 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
…
Emanuel
Stayed 1 night in Apr 2024
Response from Chloe on 23 Apr 2024
Dear Emanuel,Thank you for taking time to review your stay with us.Your feedback is appreciated and we hope to welcome you back soon.Kind Regards,Chloe
Village hotels is lovely
The staff were very welcoming and helpful
Room was tidy
Parking is also free over the weekend which is a bonus
Would definitely stay again
Worth the price:)
Charlotte
Stayed 1 night in Apr 2024
Response from Chloe on 14 Apr 2024
Dear Charlotte,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay and found the staff welcoming, this is lovely to hear.We do hope to welcome you back in future!Kind Regards,Chloe
Just a one night stay. Was great value booking on Expedia. The room was great, our children enjoyed the pool and the buffet breakfast was good value too, but only as we got a good Expedia deal on adding breakfast.
Thomas
Stayed 1 night in Apr 2024
Response from Chloe on 13 Apr 2024
Dear Thomas,Thank you for taking time to review your stay.I am delighted you enjoyed your stay, and that the children enjoyed our leisure facilities.We do hope to welcome you back soon!Kind Regards,Chloe
Dear Alison,Thank you for taking time to review your stay with us.I am happy you rated us highly, we do hope to welcome you back soon.Kind Regards,Chloe
It’s got everything you need and is very modern. Some rooms are a long way from reception, so be aware if you have any mobility considerations.
Tamara
Stayed 2 nights in Apr 2024
Response from chloe on 8 Apr 2024
Dear Tamara,Thank you for taking time to review your stay with us.I am sorry to hear your room was far, we do have rooms close to reception if people make us aware on arrival or prior that they have mobility issues we allocate them nearer.Your feedback is appreciated and we hope to welcome you back in future.Kind Regards,Chloe
10/10 Excellent
amanda
30 Mar 2024
amanda
Stayed 1 night in Mar 2024
Response from your stay on 20 Apr 2024
Dear Amanda,Thank you for taking time to review your stay with us.I am delighted you enjoyed your stay, and hope to welcome you back in future!Kind Regards,Chloe
6/10 Okay
Susan
Travelled with family
27 Mar 2024
Liked: Amenities
We stayed four nights total at the Village. After four years of visiting our son in Leeds, we decided to try there as opposed to Weetwood, which we loved! We were thoroughly disappointed with the Village. Unpin check-in we were told that eeven as paying hotel guests we still had to pay an additional £5 per day to park. Then they put us in a room above the spin class where the walls literally shook from the head banging music and screaming from the instructor in microphone from 9am to after 9pm. It was INSANE! We asked to be moved to the annex building which was much better. The other issue was everyday we had to go to front desk to get towels as they only gave us one towel for a double, two person booking. They didn’t have a phone to connect to front desk so we had to personally go and get them ALL FOUR DAYS! That is unacceptable! Would not stay at the Village again.
Susan
Stayed 3 nights in Mar 2024
Response from Chloe on 31 Mar 2024
Dear Susan,Thank you for taking time to review your stay with us.I am so sorry to hear you didn't fully enjoy your stay.Our parking is 5 through the week, however this comes included with a club room, family room, or when the room is booked via our booking revolution. Unfortunately through a third party it is an additional 5.I will feed back to the leisure club manager regarding the noise levels from the classes as this is unacceptable, and also to the housekeeping manager regarding the towels in the room.Your feedback is appreciated, and will be investigated and shared with the relevant teams. Kind Regards,Chloe
10/10 Excellent
michael
14 Mar 2024
michael
Stayed 1 night in Mar 2024
Response from Chloe on 3 Apr 2024
Dear Michael,Thank you for taking time to review your stay with us.I am happy you rated us 5/5, this is great to hear and we hope to welcome you back soon.Kind Regards,Chloe
Good facilities and nice food. Would definitely stay again.
John
Stayed 1 night in Mar 2024
Response from Chloe on 13 Mar 2024
Dear John,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay, your feedback is appreciated and we hope to see you again soon.Kind Regards,Chloe
8/10 Good
Tanzeem
4 Mar 2024
Tanzeem
Stayed 2 nights in Mar 2024
Response from Chloe on 25 Mar 2024
Dear Tanzeem,Thank you for taking time to review your stay with us.I am happy you rated us highly, we hope to welcome you back soon.Kind Regards,Chloe
Tired rooms e.g. peeling paint. You have to pay for parking despite a large out of town hotel- owned car park.
Nick
Stayed 1 night in Feb 2024
Response from Chloe on 3 Mar 2024
Dear Nick,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay however I am sorry to hear the room was tired, and you were unhappy with the parking charges.I have fed this back to housekeeping regarding the room, and please know if you stay again and book via our website on the booking revolution the parking comes included.We do hope to welcome you back soon.Kind Regards,Chloe
A very comfortable stay. Bathrooms quite dated. Hotel staff very helpful and the village pub served some lovely food. Breakfast buffet was also great.
Chantelle
Stayed 1 night in Jan 2024
Response from Chloe on 8 Feb 2024
Dear Chantelle,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay and found the hotel staff helpful!We do hope to welcome you back soon.Kind Regards,Chloe
6/10 Okay
Katrina
2 Feb 2024
Liked: Cleanliness
Katrina
Stayed 1 night in Feb 2024
Response from Chloe on 8 Feb 2024
Dear Katrina,Thank you for taking time to rate your stay, your feedback is appreciated.We hope to welcome you back in future.Kind Regards,Chloe
6/10 Okay
James
Travelled with family
2 Feb 2024
Liked: Cleanliness
Disliked: Room comfort
Nothing special
It was OK - we stayed with 2 children (11b &13g) and had thought we were going to get 1x dohble and 2x single beds but when we arrived it was a double sofa bed. We mentioned it to the receptionist who said we could change but the other rooms were mattresses on the floor! In the end one of the kids slept on the floor with sofa cushions - not ideal!
Restaurant service very slow and unwelcoming. Pool times with children are very restrictive and always shared with swimming lessons. For a 4 star hotel they are way off the mark.
We will go for the Premier Inn next time.
James
Stayed 2 nights in Jan 2024
Response from Chloe on 2 Feb 2024
Dear James,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay, however I am sorry you did not like the family rooms. Half of our family rooms are a double sofa bed and the others are two single mattresses.We will feed back to the restaurant manager regarding the service.Your feedback is appreciated, and will be reviewed with the relevant teams.Kind Regards,Chloe
This has to be one of the worst hotel stays I have had in a long time and the first and last time I will stay in a Village hotel!
On entering the room it was stupidly hot as the heater had been left on full blast.
Not the most sustainable thing to do. There was pubes in the bath I forgot to mention this on check out due to all the other problems.
The room was above the gym entrance and an outside space for the gym so very noisy and the windows were far from air or sound tight.
There are no power sockets near the bed so you can’t charge your phone easily or keep it by the bed.
Reception on check out stated “oh all the rooms are like that” clearly others have complained but nothing done.
Food was expensive so didn’t bother and took a walk into the town.
Verified traveller
Stayed 1 night in Jan 2024
Response from Chloe on 2 Feb 2024
Dear Anonymous,Thank you for taking time to review your stay with us.I am sorry to hear you didn't enjoy your stay with us. I will feed back to housekeeping regarding the heaters in the room, and the general cleanliness as this is unacceptable. We have put forward for the new refurb for plug sockets by the bed, so hopefully this will be sorted soon.Your feedback is appreciated, and will be shared with all relevant departments to look in to.Kind Regards,Chloe
10/10 Excellent
Tyler-Sue
29 Jan 2024
Tyler-Sue
Stayed 1 night in Jan 2024
Response from Eileen on 23 Mar 2024
Dear Tyler-sue,Thank you for taking the time to review your stay. Please can you contact us at the hotel directly so we can gain some further feedback.Kind regards,
Quality hotel, comfortable and clean.
Only marked down because we paid extra to use the gym and pool and they closed them early and opened them late.
This is something they do at the weekend but don’t mention it when you book.
S
Stayed 1 night in Jan 2024
Response from Chloe on 22 Jan 2024
Dear S,Thank you for taking time to review your stay with us.I am happy you liked the stay, though I am sorry to hear there were aspects of your stay that did not meet the standards we aim to provide for our guests.We will feed this back to the relevant departments regarding giving the correct information to guests.Kind Regards,Chloe
Decent nights stay, relatively comfortable but wait times at the bar let it down slightly.
Geoffrey
Stayed 1 night in Jan 2024
Response from Chloe on 22 Jan 2024
Dear Geoffrey,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay, however I am sorry there were wait times in the bar.Your feedback will be shared with the teams and we hope to welcome you back in future.Kind Regards,Chloe
6/10 Okay
Samira
14 Jan 2024
Samira
Stayed 1 night in Jan 2024
Response from Chloe on 8 Feb 2024
Dear Samira,Thank you for taking time to rate your stay, your feedback is appreciated.We hope to welcome you back in future.Kind Regards,Chloe
Very comfortable and convenient stay, but was somewhat miffed to fond parking was £5 a day at a hotel on the outskirts of the town ... hence a dropped star. Silly way to lose a star! Staff were friendly and helpful, and the venue was impressive!
Andrew
Stayed 4 nights in Dec 2023
Response from Chloe on 22 Jan 2024
Dear Andrew,Thank you for taking time to review your stay with us.I am delighted you enjoyed your stay, however I am sorry you were disappointed with the parking charges. Unfortunately we need to be in line with the surrounding hotels and we are the cheapest for parking. We do free parking if you book through the booking revolution on our website!We hope to welcome you back soon!Kind Regards,Chloe
Arrived a little early, but the friendly receptionist gave us a room straight away. Overnight parking charges apply (£5). Parking was previously free, but is now chargeable - so something to bear in mind when booking.
However we were there for a memorial service and the hotel was very accommodating by providing free parking to the attendees
Victoria
Stayed 1 night in Jan 2024
Response from Chloe on 22 Jan 2024
Dear Victoria,Thank you for taking time to review your stay with us.I am delighted you enjoyed your stay, your feedback was great to read.We hope to welcome you back in future!Kind Regards,Chloe
6/10 Okay
Mhairi
Travelled with family
2 Jan 2024
Tired and lacking attention
This hotel is a little tired and in need of some updating. The bathroom grouting is needing cleaning/renewing and the bedside light in our room had broken off and needed replacing. The room was not properly refreshed with towels and the bed was not made up. This hotel has the potential to be much better.
Mhairi
Stayed 3 nights in Dec 2023
Response from Chloe on 5 Jan 2024
Dear Mhairi,Thank you for taking time to review your stay with us.I am sorry you thought the hotel was tired and that the room was not up to the standards we aim to provide.We have fed this back to housekeeping to look into with the team.Your feedback is appreciated.Kind Regards,Chloe
10/10 Excellent
Sarah
28 Dec 2023
Sarah
Stayed 2 nights in Dec 2023
Response from Chloe on 5 Jan 2024
Dear Sarah,Thank you for taking time to rate your stay with us.I am happy you enjoyed your stay and hope to welcome you back in future.Kind Regards,Chloe
10/10 Excellent
Carole
28 Dec 2023
Carole
Stayed 3 nights in Dec 2023
Response from Chloe on 5 Jan 2024
Dear Carole,Thank you for taking time to rate your stay with us.I am happy you enjoyed your stay and hope to welcome you back in future.Kind Regards,Chloe
Dear Alistair,Thank you for taking time to review your stay.I am happy you enjoyed your stay, we hope to be able to welcome you back in the future.Kind Regards,Chloe
Nice and handy for a night out in Leeds without having to take the car. Bedrooms large and airy. All staff very helpful and friendly.
David
Stayed 1 night in Dec 2023
Response from Chloe on 23 Dec 2023
Dear David,Thank you for taking time to review your stay.I am happy you enjoyed your stay and found the staff friendly, this is great to hear!We hope to welcome you back in future.Kind Regards,Chloe
8/10 Good
Stephen
Travelled with partner
18 Dec 2023
Liked: Cleanliness, staff & service, amenities
TV was a nightmare, it took me 15 minutes to sort it, and it defaulted to the no signal function when turned off.
Another guest said the same thing
Stephen
Stayed 2 nights in Dec 2023
Response from Chloe on 23 Dec 2023
Dear Stephen,Thank you for taking time to review your stay.I am sorry your TV was not working properly, we have fed this back to maintenance to look in to.We do hope to welcome you back in future.Kind Regards,Chloe
8/10 Good
Simon
18 Dec 2023
Simon
Stayed 1 night in Dec 2023
Response from Chloe on 23 Dec 2023
Dear Simon,Thank you for taking time to review your stay.I am delighted you enjoyed your stay, and hope to welcome you back in future.Kind Regards,Chloe
I didn’t like that the cleaner opened the door to check if we were there and the check in times and check out should be later
Shazia
Stayed 1 night in Dec 2023
Response from Chloe on 23 Dec 2023
Dear Shazia,Thank you for taking time to review your stay.I am sorry to hear the cleaner went in to your room, they should always knock prior to opening the doors. Our check out time is 11am but we do have a later check out for 1pm at a little extra cost.Your feedback will be fed back to the teams.Kind Regards,Chloe
Hotel busy and friendly.
A glass in the room for water would be good.
Whilst room was clean on the surface, you could clearly see the rooms are not often deep cleaned. Lots of dust and dirt round the skirting boards and in the corners.
Ruth
Stayed 2 nights in Dec 2023
Response from Chloe on 23 Dec 2023
Dear Ruth,Thank you for taking time to review your stay.I am happy you enjoyed your stay, however I am sorry to hear your room wasn't up to the standards of cleanliness we aim to provide.This has been reported to the housekeeping manager to review with her team.Kind Regards,Chloe
8/10 Good
Dean
Travelled with partner
11 Dec 2023
Liked: Staff & service, amenities
Nice location. Hotel plenty of amenities,bar, food,swimming and gym all reanably priced.
Hotel decor is a bit dark and dowdy. Room we stayed in was clean but did smell a bit fusty. Overall would stay again if wanted that area and got the deal we had for this booking.
ie big discount and breakfast.
Dean
Stayed 1 night in Dec 2023
Response from Chloe on 23 Dec 2023
Dear Dean,Thank you for taking time to review your stay.I am happy you enjoyed your stay, and the amenities on site.It's great to hear you would stay again, we hope to welcome you back.Your feedback will be fed back to the relevant department managers.Kind Regards,Chloe.
Staff were really polite and helpful and the room was clean, spacious and modern.
Neil
Stayed 1 night in Dec 2023
Response from Chloe on 23 Dec 2023
Dear Neil,Thank you for taking time to review your stay.I am delighted you enjoyed your stay and thought the staff were polite and helpful!We will be sure to feed this back to them.Kind Regards,Chloe
Would stay here again, lovely welcoming staff, clean and modern hotel :)
Verified traveller
Stayed 1 night in Dec 2023
Response from Chloe on 9 Dec 2023
Dear guest,Thank you for taking time to review your stay.I am happy you enjoyed your stay, and found the staff welcoming and the hotel clean!We hope to be able to welcome you back in the future.Kind Regards,Chloe
Dear Philip,Thank you for taking time to review your stay.I'm happy you found the hotel clean and modern, your feedback is lovely to hear.We hope to welcome you back soon.Kind Regards,Chloe
6/10 Okay
Hannah
5 Dec 2023
Hannah
Stayed 1 night in Nov 2023
Response from Chloe on 9 Dec 2023
Dear Hannah,Thank you for taking time to rate your stay.I'm sorry to see the rating was quite low, your feedback is appreciated and will be shared with the team.Kind Regards,Chloe
4/10 Poor
Carol
1 Dec 2023
Was very disappointed with the hotel i found it to be very dated the standard of cleaning was much to be desired. Went to the little cafe near the entrance to the hotel the furniture to sit on was scruffy and well past its date, the food was not up to much. Went into the bar for a relaxing drink but there were TVs on most of the walls so it was very loud. The breakfast was cold and basic for the size of the hotel the area is just not big enough for all those guests. I found the hotel to be very expensive so I would not return or recommend this hotel.
Carol
Stayed 1 night in Nov 2023
Response from Chloe on 4 Dec 2023
Dear Carol,Thank you for taking time to review your stay.I am sorry you found the hotel dated, and that the level of cleanliness was no upto the standard we aim to provide.Please know your feedback is appreciated and will be shared with the team.Kind Regards,Chloe
10/10 Excellent
Richard
29 Nov 2023
Great atmosphere, everyone helpful, gym fantastic.
Richard
Stayed 7 nights in Oct 2023
Response from Chloe on 1 Dec 2023
Dear Richard,Thank you for taking time to review your stay with us.Your feedback is appreciated and will be fed back to the teams!Kind Regards,Chloe
We've been before so nostalgic but also loved to pool. Lovely break
Steve
Stayed 2 nights in Nov 2023
Response from Chloe on 1 Dec 2023
Dear Steve,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay with us, and lovely to hear you have stayed before.We do hope to welcome you back again in future.Kind Regards,Chloe
Dear Craig,Thank you for taking time to review your stay with us.I am delighted you enjoyed your stay and our leisure facilities on site, your feedback is appreciated.We hope to welcome you back soon.Kind Regards,Chloe
Hotel was nice and well located for uni, though a bit far from the centre. Food was tasty, pub menu was good, breakfast a bit limited. Staff all friendly and attentive although i had to ask for clean mugs after room service had twice ben in and not changed. Also returned from a day out to find room had been cleaned and left open which was a worry, but I'd hope an unfortunate mistake.
Laura
Stayed 1 night in Nov 2023
Response from Chloe on 1 Dec 2023
Dear Laura,Thank you for taking time to review your stay with us.I am happy you enjoyed your stay, and thought the food were tasty and staff friendly!I am sorry to hear the door was left open, I have fed this back to the housekeeping manager to investigate.Kind Regards,Chloe
2/10 Terrible
Aicha
19 Nov 2023
Aicha
Stayed 2 nights in Nov 2023
Response from Chloe on 23 Dec 2023
Dear Aicha,Thank you for taking time to review your stay.I am sorry to see you rated your stay a 1, this is disappointing and not the impression we want our guests to leave feeling.Your feedback is appreciated and will be shared with the team.Kind Regards,Chloe
4/10 Poor
Ben
19 Nov 2023
Ben
Stayed 2 nights in Nov 2023
Response from Chloe on 23 Nov 2023
Dear Ben,Thank you for rating your stayI'm sorry to see your rating was quite low, this is disappointing to hear.We appreciate your feedback.Kind Regards,Chloe
6/10 Okay
christine
18 Nov 2023
Liked: Cleanliness
Noisy
Room 216 right above gym class so dry noisy till 9pm then again at 8am
Thumping noisy coming from a sports hall
Couldn't have window open for to the constant thumping noise
christine
Stayed 1 night in Nov 2023
Response from Chloe on 23 Nov 2023
Dear Christine,Thank you for reviewing your stay with us.I am sorry to hear you could hear the gym class from your room, we have fed this back to the leisure manager regarding the morning classes to avoid this hopefully happening again.Your feedback is appreciated.Kind Regards,Chloe
We arrived a little earlier than the 3pm room ready time and found no parking issues in the large car park. The reception staff were helpful and gave us early access to our room which we appreciated.
Our room could have done with a bit more follow up with regard to cleanliness as there was a noticeable build up of dust around door frame corners etc. I would also suggest not storing clean towels on the shelf above the loo but on the whole the room was clean and very comfortable.
There is no direct phone from the room to the reception but details are available for the number to call for reception from a mobile.
Bed very comfortable and clean and a large tv to watch.
Breakfast good value and there was soy milk available which I often find missing from other breakfast hotels.
Great pool and massive gym so very good fitness and leisure facilities with sauna and steam room plus a jacuzzi.
Bus stop at the end of the entrance drive to the hotel with a 25 minute journey into the city centre from an array of different buses which the reception staff helped us with.
Overall I would recommend staying here as it is pretty unbeatable value and we would definitely look to book here first if we were having a short break in Leeds.
Thank you for a nice stay
warren
Stayed 1 night in Nov 2023
Response from Chloe on 16 Nov 2023
Dear Warren,Thank you for taking time to review your stay with us.It was lovely to read your detailed review, it's really appreciated and I am happy you enjoyed your stay. We will feed this back to the team.We do hope to welcome you back in the future.Kind Regards,Chloe