Indoor pool

Reviews of Fairfield Inn & Suites By Marriott Laurel

2.5 out of 5
Fairfield Inn & Suites By Marriott Laurel
301 South Washington Avenue, Laurel, MT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 35 out of 44 reviews" "
Rating 8 - Good. 4 out of 44 reviews" "
Rating 6 - Okay. 3 out of 44 reviews" "
Rating 4 - Poor. 2 out of 44 reviews" "
Rating 2 - Terrible. 0 out of 44 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel. Clean and safe to stay in the Billings area.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. I will definitely be staying again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was new, spotless and reasonably priced. Pool was well maintained. Breakfast was wonderful, lots of choices several protein based. Staff was friendly and helpful. I highly recommend this hotel.
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Thank you so much for the feedback. We appreciate hearing all the positive points of your stay. We look forward to having you back if your travels bring you back this way.

10/10 Excellent

Janine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were friendly. I like the location for the convenience of getting supplies as well as the short distance to Hwy 310 for the next leg of our annual trip. It's nice and quiet here.
Stayed 1 night in Feb 2024

8/10 Good

John, Newbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the above
Stayed 1 night in Feb 2024

10/10 Excellent

John, Newbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dawn Ott - General Manager on 2 Feb 2024
Dear John, Thank you so much for the review. We appreciate your business and the time you took to leave this review. We look forward to seeing you again on your next visit. It is always a pleasure to see the positive feedback. Thank you again for choosing us here in Laurel.

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2023

8/10 Good

Heidi

Travelled with family
We stayed two nights and they did not go in and clean the room or refresh the beds and towels the first night.
Stayed 2 nights in Nov 2023
Response from Diana on 13 Nov 2023
Dear Heidi,I'm so sorry this happened with your room not getting refreshed. I will speak with the staff to find out what happened, because this is to be done daily. Your experience is very important to us, and we appreciate you letting us know when we did not made it a good one. I hope you will stay with us again during your travels, and give us a chance to make your next stay a memorable one. Thank you again, have a wonderful day. Diana Miller, GM

6/10 Okay

Adam

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fairly new and very clean and comfortable. The staff was very friendly and helpful. Will be staying here on future visits.
Stayed 4 nights in Sep 2023
Response from Diana on 3 Oct 2023
Thank you Robert for your review about our hotel. I'm so glad you enjoyed your stay, and look forward to seeing you again. Have a Wonderful Day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Breakfast
Comfortable bed, nice gym and fantastic breakfast!
Stayed 1 night in Sep 2023
Response from Diana on 29 Sept 2023
Thank you for the nice review, we really appreciate it. I hope you will stay with us again on your next travel.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new building
Response from Diana on 29 Sept 2023
We hope you had a nice stay with us, and will stay with us again on your travels. Have a Wonderful Evening!

10/10 Excellent

Chasity

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice and cheerful. We went to dinner at the Brewery that was directly across from the hotel and it was amazing! So nice to be able to walk to something when you have been in the car for hours. The kids loved the mini waffles for breakfast the next morning. And the adults loved all the choices that were available. All in all a very nice hotel. Will stay here again when passing through.
Stayed 1 night in Sep 2023
Response from Diana on 29 Sept 2023
Thank you, Chasity for your very nice review. I'm glad you enjoyed your stay with us. The mini waffles seem to be a hit with the kids. Look forward to seeing you again. Have a wonderful evening.

10/10 Excellent

Jodi

Stayed 1 night in Sep 2023
Response from Diana on 29 Sept 2023
Thank you, Jodi for responding to the review. We appreciate you for taking the time to do this, and hope to see you again. Have a wonderful evening.

10/10 Excellent

denis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jesus and staff were friendly property was clean and quiet such a nice place to relax will visit again
Stayed 1 night in Sep 2023
Response from Diana on 29 Sept 2023
Thank you Denis, for such a nice review. I appreciate you taking the time to let us know how we are doing. Look forward to seeing you again and making your stay a memorable one. Have a Good Evening.

10/10 Excellent

Brielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been having the worst hotel luck on our trip but this stay has turned it all around for us! The hotel is beautiful and clean. The staff are beyond amazing and the bed is comfy! Definitely recommend!
Stayed 1 night in Aug 2023
Response from Diana on 29 Sept 2023
Thank you Brielle, for such a nice review. We are so glad you enjoyed your stay with us, and hope you will stay with us again during your travels. We look forward to making your next as memorable. Have a Wonderful Evening.

10/10 Excellent

Kevin

Stayed 1 night in Aug 2023
Response from Diana on 29 Sept 2023
Thank you Kevin for taking the time to let us know how we did when you stayed with us. Hope to see you again. Have a Wonderful evening.

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Nice hotel and rooms. Dislike: no staff at the front desk upon arrival. Booked a king and got 2 queens.
Stayed 1 night in Aug 2023
Response from Diana on 29 Sept 2023
Hello Michael, I'm sorry the staff was not there to greet you upon arrival. I'm also sorry you didn't get the room you requested, we can't always guarantee the room type. We do appreciate you for letting us know about the issues you had, and hope you will stay with us again. Have a Great Evening!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building. Greeted by great staff!
Stayed 1 night in Jul 2023
Response from Fairfield Management on 29 Aug 2023
Thank you. Great to hear that the staff stood out and gave you a good welcoming.

4/10 Poor

Laura

Travelled with family
Disliked: Staff & service
This is a decent hotel in a town with very few options. Hotel was average for cleanliness, found a sock and earbuds around our bed. Breakfast was typical fare, unclean food/ dining area with many unstocked selections. Town is not somewhere you want to hang out with your family, even for dinner. Would not recommend.
Stayed 1 night in Jul 2023
Response from Fairfield Management on 29 Aug 2023
Thank you for your response Laura. We do apologize about the findings in your room. The lack of cleanliness and items available are not to our standard. We aim to make every stay a clean and comfortable one. We hope you give us the opportunity to make up for this stay.

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay. Staff was awesome, rooms were great!! Pool could have been a bit bigger, but was neat and clean
Stayed 1 night in Jun 2023
Response from Fairfield Management on 29 Aug 2023
Thank you for leaving a response. It is rewarding to hear that your overall stay was great and that the staff treated you well. We hope your next stay is just as clean.

10/10 Excellent

Carol

Stayed 1 night in Jun 2023
Response from Diana on 29 Sept 2023
I appreciate you taking the time to respond about you stay with us. You are very important to us, and hope we can your next stay as memorable. Have a Great Evening!

10/10 Excellent

Kay

Stayed 1 night in Jun 2023
Response from Diana on 29 Sept 2023
Thank you Kay, for letting us know how your stay was. We hope you will stay us again during your travels. Have a Great Evening!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Diana on 29 Sept 2023
Thank you Tim, for doing this review for us. I appreciate you taking the time to let us know how we are doing. Have a Great Evening!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful,friendly, and outgoing. However,this is the first hotel we have stayed at that did not service our room during the three nights we stayed.We needed towels,cup,glasses, and the garbage was not taken out during our entire stay. Rooms were pleasant enough and nights were quite . Shower was large and comfortable.
Stayed 3 nights in May 2023
Response from Diana on 29 Sept 2023
Thank you Richard for letting us know how your stay was with us. I'm sorry about you not getting housekeeping services, I will talk to the staff about this so it doesn't happen again. I hope you will stay with us again. Have a Great Evening!

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Newer Hotel, was very clean and comfortable stay. 15-20 drive to shopping centers in Billings. Will definitely stay there again.
Stayed 1 night in Mar 2023
Response from Diana on 29 Sept 2023
Good Evening Jesus, I'm so glad you enjoyed your stay with us, and look forward to seeing you again. I appreciate you taking the time to let us know how we are doing. Have a Great Evening!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfield is a beautiful hotel super clean very nice that's what I want in a hotel. Service is great though not my concern the cleanliness was Superior.
Stayed 1 night in Mar 2023
Response from Diana on 29 Sept 2023
Thank you for the wonderful review.

6/10 Okay

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Diana Miller, GM on 29 Mar 2023
We hope you enjoyed your stay with us, and look forward to seeing you again. Have a wonderful day.

10/10 Excellent

BROOKE

Travelled with family
Liked: Cleanliness, staff & service
The staff was very kind
Stayed 1 night in Mar 2023
Response from Diana Miller, GM on 29 Mar 2023
Hello Brooke, We hope you enjoyed your stay with us, and look forward to seeing you again. Our staff enjoys visiting with our guests and hopes to make your stay special. They will appreciate your kind words. Thank you and have a wonderful day.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nearly new and in great shape. Staff was friendly and eager to help. Enjoyed the fitness center and pool.
Stayed 1 night in Mar 2023
Response from Diana Miller, GM on 29 Mar 2023
Hello John, We are glad you enjoyed our new pool and fitness center. We have a wonderful staff that enjoys making your stay special. I hope we will stay with us again, and continue to make your stay memorable. Thank you, Have a Great Day.

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great but room was 80 degrees
The pool was amazing breakfast was amazing room was modern however our room was hot. The thermostat on the wall never went below 80 degrees even with the ac and fan at the highest setting. I went to the front desk and they said the best they could do was give me a fan which just blew the hot air around. I would stay here again if they fixed the ac problem
Stayed 1 night in Mar 2023
Response from Diana Miller, GM on 29 Mar 2023
Hello David, We are glad you enjoyed your stay with us. We are sorry you had an issue with your thermostat, and have fixed the issue since your stay. We hope you will stay with us again, and let us make your stay a wonderful experience. Thank you, Have a wonderful day.

10/10 Excellent

Keirsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly at check in :) room was clean and nice!
Stayed 1 night in Mar 2023
Response from Fairfield Inn & Suites Laurel on 13 Mar 2023
Thank you so much for taking the time to leave a review, it is much appreciated. I am glad to hear that the room was nice and clean and that the staff was friendly. We hope to welcome you again.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Diana on 29 Sept 2023
Good Evening Scott, thank you for letting us know how your stay was.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and hotel
Hotel was very new. Was in town for a famiky funeral. Got to our room in the evening and apparently the pipe from our shower was leaking to the lobby below. The front desk person was very accommodating in getting our rooms switched. We were suppose to be discounted for our room because of having to switch rooms at 9:30 at night but haven't seen anything credited back from hotels.com.
Stayed 1 night in Mar 2023
Response from Fairfield Inn & Suites Laurel on 7 Mar 2023
We do apologize for the troubles you experienced during your stay. We are glad to hear that the front desk person was very accommodating. We are currently working on getting your stay discounted and thank you for your patience.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and considerate Each staff member greeted us with a cheerful hello and asked how our stay was. Very clean and quiet
Stayed 1 night in Mar 2023
Response from Fairfield Inn & Suites Laurel on 7 Mar 2023
We are so glad to hear that the service we provided was friendly and that the property was clean. Thank you for staying with us and taking the time to leave a review. We hope to welcome you again soon.

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
This hotel is beautiful. It is newly built and everything is extremely clean, tidy, no damages. The staff was extremely nice. We were there for a dance competition and they even had breakfast ready early for our girls since they had to leave before breakfast would normally be ready!
Stayed 1 night in Mar 2023
Response from Fairfield Inn & Suites Laurel on 7 Mar 2023
Thank you for taking the time to leave a review. We strive to provide our best services to every guest. I am glad that we were able to help out and provide breakfast a little early for the competition. We hope to welcome you again on a leisure trip!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and sweet. Bed was amazing!
Response from Austin Hall on 13 Feb 2023
Hi Erica, Thank you for taking the time to tell us about your experience. We're happy to hear that you enjoyed your stay and we look forward to seeing you again. Thanks,Austin Hall

10/10 Excellent

Darin

Stayed 1 night in Jan 2023
Response from Fairfield Inn & Suites Laurel on 7 Mar 2023
Thank you for taking your time to leave a review. We hope to welcome you again soon.

10/10 Excellent

Blakely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
The staff were amazing so friendly and made our stay awesome! Never have I ever experienced such polite and welcoming staff!
Stayed 3 nights in Dec 2022
Response from Austin Hall on 19 Dec 2022
Dear Blakely,I would like to thank you for sharing your thoughts on our friendly staff and your recent stay.Your feedback will be shared with the entire team as a way of celebrating the great guest experience we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Austin HallGeneral Manager