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Reviews of Hawthorn Suites by Wyndham Las Vegas/Henderson

2.5 out of 5
Hawthorn Suites by Wyndham Las Vegas/Henderson
910 S Boulder Hwy, Henderson, NV

Reviews

7.2

Good

Rating 10 - Excellent. 316 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 199 out of 1000 reviews" "
Rating 4 - Poor. 138 out of 1000 reviews" "
Rating 2 - Terrible. 110 out of 1000 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
awesome place
Stayed 3 nights in May 2024
Response from Mona C front desk Manager on 21 May 2024
Thank you, Im glad you enjoyed your stay.

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Apr 2024
Response from Mona C front desk Manager on 21 May 2024
Thank you, Im glad you enjoyed your stay. Hope to see you on your next stay.

10/10 Excellent

Briana

Liked: Cleanliness, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Mona C front desk Manager on 21 May 2024
Thank you, Im glad enjoyed your stay. Hope to see you on your next trip.

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and easy to access. Great breakfast. Elevator is a little slow.
Stayed 1 night in May 2024
Response from lena on 14 May 2024
Glad you enjoyed your stay with us. Lena

6/10 Okay

Susan

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Lena on 14 May 2024
Very sorry you had an issue with your room. I checked my records and the room has a recent carpet clean. We do apologize. Lena

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The breakfast was good and the room was comfortable. The place needs a whole remodel though.
Stayed 1 night in May 2024
Response from Lena on 14 May 2024
Thank you

4/10 Poor

Lindsay

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It definitely smelled like marijuana throughout the hotel. The hot tub was broken. Our toilet sounded like a raccoon was screaming. It wasn’t the worst hotel we have stayed in, but it wasn’t quite what I was expecting.
Stayed 3 nights in May 2024
Response from Mona C. - front desk manager on 13 May 2024
Thank you.. Very sorry you were unhappy with your stay and we do apologize. If you like you can contact the hotel and we can help you.

8/10 Good

Roseanne

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to walk my dog to Smith’s for a rotisserie chicken and a salad for dinner and bring it back to the room. The morning breakfast saved me from having to leave with my dog to pick up breakfast and coffee. I wish there was a drain stopper on the sink as I lost my toothbrush cover down the drain. I Noticed there was already something else down the sink. Staff was very friendly and helpful.
Stayed 1 night in May 2024
Response from Mona C. - front desk manager on 13 May 2024
Thank you. Im glad you enjoyed your stay. Hope to see you on your next stay.

2/10 Terrible

Dylan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility does not meet pictures online room had mold in bathroom door never fully closed most times nasty floors and rooms curtains were filthy and broken area is ghetto around area. Lady at front desk choose to talk on personal phone for over 5 minutes as I waited there for service more than one time. Highly recommend you find somewhere else to stay not worth the high prices.
Stayed 4 nights in May 2024
Response from Mona C. - front desk manager on 10 May 2024
We do apologize for the inconvenience you experienced.

8/10 Good

Maruja

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Mona C. - front desk manager on 11 May 2024
Thank you. Im glad you enjoyed your stay. Hope to see you on your next stay.

10/10 Excellent

Emily, Buckeye

Liked: Cleanliness, staff & service
Very clean and friendly staff.
Stayed 1 night in May 2024
Response from Mona C. - front desk manager on 10 May 2024
Thank you. Im glad you enjoyed your stay with us. Hope to see you on your next stay.

6/10 Okay

Rafael Sanchez

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells badly
Stayed 3 nights in May 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Staff & service
A little tile tired, but good value
Stayed 1 night in May 2024
Response from Mona C. - front desk manager on 3 May 2024
Thank you.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Employees were great room very clean and spacious I would definitely stay there again. Thank yiu
Stayed 2 nights in Apr 2024
Response from Lena on 2 May 2024
Great and thanks

8/10 Good

Wesley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in Apr 2024
Response from Mona C. - front desk manager on 1 May 2024
Thank you, Im glad you enjoyed your stay. Hope to see you on your next stay.

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities
Staff a little unfriendly
Stayed 1 night in Apr 2024
Response from Mona C. - front desk manager on 13 May 2024
Thank you.. Very sorry you were unhappy with your stay and we do apologize. If you like you can contact the hotel and we can help you.

8/10 Good

Mary Lynn

Stayed 1 night in Apr 2024
Response from Mona C front desk Manager on 21 May 2024
Thank you, Im glad enjoyed your stay. Hope to see you on your next trip.

4/10 Poor

Kacie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had stains all over the carpet, along with dog hair. The curtains were stained, the room smelled musty, and the walls in the bathroom inside the shower looked like there was mold. Very unhappy with my stay
Stayed 2 nights in Apr 2024
Response from Lena on 2 May 2024
Very sorry you were unhappy with your stay and we do apologize.

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, amenities
This property was easy to get to and then easy access to the other places I intended to see. The staff were friendly and very attentive.
Stayed 2 nights in Apr 2024
Response from Mona C. - front desk manager on 26 Apr 2024
Yayy Thank you. I'm glad you enjoyed your stay hope to see you on your next stay.

6/10 Okay

Stephnay, Lewiston

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only issues ....the pillows. To ud not only were they square(not what I would consider European....but hard!! No biggy we'll br back here in Spr loke last yr.
Stayed 1 night in Apr 2024
Response from Lena on 24 Apr 2024
Great! Actually, the pillows are not square but when they put them in the cases, they make it look that way.

10/10 Excellent

Juan

Travelled with group
Liked: Amenities, property conditions & facilities
Clean n great customer service
Stayed 1 night in Apr 2024
Response from Mona C. - front desk manager on 17 Apr 2024
Woow so glad you enjoyed your stay. Hope to see you on your next stay.

4/10 Poor

Peter

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lena on 18 Apr 2024
Thank you

6/10 Okay

Jolene

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from lena on 18 Apr 2024
Thank you

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mona C. - front desk manager on 17 Apr 2024
Thank you. Glad you enjoyed your stay. Hope to see you on your next stay.

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mona C. - front desk manager on 16 Apr 2024
Thank you. We are glad you enjoyed your stay.

4/10 Poor

elliot

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very noisy hotel, when I tried to call the front desk nobody answered. When I checked in I had to wait 5 minutes for someone to help me. I was on the third floor and when I left Saturday morning the elevator was out of order. I should have to issued a refund.
Stayed 2 nights in Apr 2024
Response from Mona C. - front desk manager on 13 Apr 2024
We apologize for the issues you experienced during your stay with us. We were having our elevator doors upgraded Saturday morning. If questions or concerns please call the property.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price waa right.
Stayed 1 night in Apr 2024
Response from Lena on 9 Apr 2024
so glad you enjoyed your visit.

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hallway had a terrible smell to it, thankfully the room smelled fine. The gym equipment didn’t work due to it tripping the breaker when the elevators ran. The hot tub was out of order. I got a pre-packaged cheese danish at breakfast that was moldy. The beds were fine and the lady at the front counter was super nice. It’s obvious this hotel could use some attention though.
Stayed 1 night in Apr 2024
Response from Lena on 10 Apr 2024
Our food is delivered weekly from Sysco and they have an excellent reputation. The Hot Tub is being repaired we do apologize for any inconvience you may have experienced. .

10/10 Excellent

Cherolyn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lena on 9 Apr 2024
Well thank you for the great score.

6/10 Okay

Francesca

Travelled with partner
Staff was nice, hotel need updated
Stayed 1 night in Apr 2024
Response from Mona C. - front desk manager on 8 Apr 2024
Thank you. Im so glad our staff was nice. We are working on the renovations in our hotel. Hope to see you on your next stay.

8/10 Good

Judy

Stayed 1 night in Apr 2024
Response from Mona C. - front desk manager on 26 Apr 2024
Thank you. Im glad you enjoyed your stay. Hope to see you on your next stay.

10/10 Excellent

Luc

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Apr 2024
Response from Mona C. - front desk manager on 8 Apr 2024
Woow thank you. Im so glad you enjoyed your stay.

8/10 Good

Brenda, Edmonton

Travelled with family
Liked: Cleanliness, staff & service
I found the rooms to be quite ‘tired’ for the rate charged, the TV’s were very small and not adjustable for viewing and the dining area for breakfast is in the lobby as you walk in with only 3 tables.
Stayed 1 night in Apr 2024
Response from lena on 9 Apr 2024
The lobby has a large family area table that seats up to 12 people and and on the other side there are 6 tables. We also have a meeting area next to the breakfast if you wish to eat alone. Let us know on your next visit and we will show you the options,

10/10 Excellent

Lisa

Travelled with family and small children
We chose this hotel based on location (on our way to a camping spot), parking for our camp trailer, and free breakfast onsite. It met our expectations and the staff was very nice & helpful.
Stayed 1 night in Mar 2024
Response from l on 9 Apr 2024
Good we are pleased

6/10 Okay

Martin

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
moldy in the restroom, the curtains damaged and the air conditioning noisy.
Stayed 3 nights in Mar 2024
Response from lena on 1 Apr 2024
Thank you and we do apologize. Lena

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tolerant of our noisy nieces and nephews in the swimming pool area. Always had fresh dry towels for everyone to use. Allowed us also to have a boisterous pizza dinner in the area near the front desk.
Stayed 2 nights in Mar 2024
Response from Mona C. - front desk manager on 27 Mar 2024
Thank you. Im so glad you enjoyed your stay. We enjoyed your family. Hope to see you on your next stay.

6/10 Okay

Karen, Dauphin Island

Stayed 2 nights in Mar 2024
Response from Mona C. - front desk manager on 16 Apr 2024
Dear guest, we apologize about the poor rating. We would love to hear more detailed feedback on how we could better improve.

2/10 Terrible

Lynn

Travelled with family and small children
Disliked: Amenities
It was the worse stay ever. From the horrible smell walking in. No extra pillows when requested,worse of all when I asked management sat morning for house keeping to clean my room,just to come back and nothing was done to my room.I had to throw out my own trash and had to reuse the same towels to shower, than when I went to ask for a discount off my stay they said management was gonna get a hold of me. ITS A BUNCH OF BS
Stayed 2 nights in Mar 2024
Response from lena on 25 Mar 2024
We do place 4 pillows on each bed. We do apologize if you did not have that amount. We offer daily service as you can retrieve extra towels at he front. I was not available yesterday but as the front desk advised I would be able on Monday. Regards Lena GM

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean accommodation and friendly staff
Stayed 1 night in Mar 2024
Response from Mona C. - front desk manager on 25 Mar 2024
Thank you. Im so glad you you enjoyed your stay.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place is old and in need of work. Mold was painted over in the bathroom and the plastic tub was noisy each time you shifted weight in it. There are gaps in the window frames, so during a good wind storm it sound like a 50's western movie as the wind whistles through the window gaps as you try to sleep. On the plus side, the breakfast was good, but there's only one person taking care of things like getting coffee and restocking food, and she was overwhelmed. She needs a raise!
Stayed 3 nights in Mar 2024
Response from Mona C. - front desk manager on 25 Mar 2024
Thank you so much we do appreciate your valued concerns. We are in the middle of a remodel and We can take care of that right away. Im glad you enjoyed the breakfast and our staff.

4/10 Poor

Kyle

Travelled with family
Disliked: Amenities, property conditions & facilities
Someone needs to knock this place down and start over
Stayed 1 night in Mar 2024
Response from lena on 25 Mar 2024
thank you

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As in any establishment the front person makes the first impression. The charming woman at the front desk was just that..and while training another, equally charming person. They were very helpful. Would have liked a working hot tub but all was comfortable.
Stayed 2 nights in Mar 2024
Response from Mona C. - front desk manager on 19 Mar 2024
Woow ! Im so happy you enjoyed your stay and we are glad you enjoyed our staff and establishment. Hope to see you on your stay.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was perfect for our needs. Spacious and had a kitchen.
Stayed 2 nights in Mar 2024
Response from Mona C. - front desk manager on 19 Mar 2024
Thank you. Im glad you enjoyed your stay. Hope to see you on your next stay.

8/10 Good

Adam

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for 2 nights with my child, husband and a service dog. The only reason why I’m giving this hotel a 4 stars it’s because I requested a room on the ground floor via email 1 week before my stay and when I checked in they gave me a room on the third floor even though I pointed out that I had requested a room on the ground floor. Breakfast was good. Hotel room was clean and spacious. Very convenient to have a gas station and some fast food restaurants within walking distance. I would stay there again if needed.
Stayed 2 nights in Mar 2024
Response from Mona C. - front desk manager on 19 Mar 2024
Thank you. Im so glad you enjoyed your stay. You can also contact the property and I would love to help you with the room to be on the first floor. Hope to see you on your next stay.

6/10 Okay

ilwha, Flushing

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was a lot smell in the carfet. It was too dark in the kitchen to cook. There was something yellow on the bed sheets. The soundproofing was bad.
Stayed 8 nights in Mar 2024
Response from Mona C. - front desk manager on 19 Mar 2024
Thank you. We apologize for the issues you experienced during your stay with us. We are in the process of remodeling. Hope to see you on your next stay.

6/10 Okay

Teofilin Ballesteros

Travelled with family
The room met like a smoker room.
Stayed 3 nights in Feb 2024
Response from Mona C. - front desk manager on 19 Mar 2024
Thank you. We apologize for the issues you experienced during your stay with us.

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The neighborhood was a little worrisome. The shower sounded like it was gonna break when stepping in the bathtub. The bed was very hard. I personally don’t think it was worth the money spent for the stay.
Stayed 4 nights in Feb 2024
Response from Lena on 7 Mar 2024
We apologize for the issues you experienced during your stay with us.

8/10 Good

seereen

Liked: Amenities
The manager was nice and her helper they tried their best to get us a vagetatian food
Stayed 3 nights in Feb 2024
Response from Mona C. on 4 Mar 2024
Thank you. Im so glad you enjoyed your stay.

10/10 Excellent

Teresita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice
Stayed 1 night in Feb 2024
Response from Mona C. on 25 Feb 2024
Thank you for your feed back. I hope to see you on your next visit.

6/10 Okay

Crystal

Liked: Staff & service
The staff were very helpful & they have a decent breakfast
Stayed 3 nights in Feb 2024
Response from Mona C. on 25 Feb 2024
Thank you im so glad you enjoyed your stay.