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Reviews of Best Western Plus Henderson Hotel

2.5 out of 5
Best Western Plus Henderson Hotel
1553 N Boulder Hwy, Henderson, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1011 reviews" "
Rating 8 - Good. 264 out of 1011 reviews" "
Rating 6 - Okay. 55 out of 1011 reviews" "
Rating 4 - Poor. 26 out of 1011 reviews" "
Rating 2 - Terrible. 30 out of 1011 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stop over while going to another location.
Stayed 1 night in May 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, however, I did not feel the parking area was safe. I had to park way in the back. It made me so uncomfortable. I am loaded down with my personal items, in vehicle. Moving process.
Stayed 1 night in May 2024

10/10 Excellent

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff..good breakfast and very clean
Stayed 3 nights in Apr 2024

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Excellent breakfast, too. The only downside was the parking area was park at your own risk.
Stayed 1 night in May 2024

8/10 Good

Lynda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to find and convenient parking. However the pool was not clean. It was early in the season but had had wanted to do some laps and there were candy wrappers and plastic in the pool.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Amenities
Very clean, spacious rooms and friendly staff.
Stayed 1 night in Apr 2024
Response from Aurora Trinidad on 28 Apr 2024
Thank you for staying with us, safe travels.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and quiet
Stayed 1 night in Apr 2024
Response from Aurora Trinidad on 28 Apr 2024
Thank you for staying with us, safe travels.

10/10 Excellent

pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really nice and clean. Breakfast is really nice, rooms are upgraded. Will definitely stay here again if needed. Close to casinos and shopping areas. Staff was friendly and nice. Always smiling.
Stayed 1 night in Apr 2024
Response from Aurora Trinidad on 28 Apr 2024
Thank you for staying with us, safe travels.

10/10 Excellent

Jason

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Apr 2024
Response from Aurora Trinidad on 28 Apr 2024
Thank you for staying with us, safe travels.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Aurora Trinidad on 28 Apr 2024
Thank you for staying with us, safe travels.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Aurora Trinidad on 21 Apr 2024
Thank you for staying with us, we are happy to hear you enjoyed your stayed. Safe Travels.

2/10 Terrible

Regina, Santa barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The highway traffic was not conducive for sleep! I requested a quiet room 5 days prior to arrival. I didn’t sleep at all! The next day requested a quiet room and I was told the room was ready after 5p. I switched room tried to see if any different- Nope!! I left and still had to pay for the night in a room I never used!
Stayed 4 nights in Apr 2024
Response from Response on 18 Apr 2024
Thank you for forwarding your comments on your recent stay with us. We sincerely apologize that we did not exceed your expectations and we were unable to accommodate your request for a quite room.

10/10 Excellent

MILO

Stayed 1 night in Apr 2024

8/10 Good

Sante

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very friendly and kind. We were facing the busy street, so we did have road noise at night. Do not book through Expedia! I was told by the hotel my rate was $99.78 per night, and I paid $117 to Expedia. They were not willing to give me the $40 difference, in any form. Not customer service friendly.
Stayed 2 nights in Apr 2024
Response from Aurora Trinidad on 21 Apr 2024
Thank you for staying with us, we do regret the inconvenience you experience with the rate we cannot edit prepaid reservations or rates.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, lots of options Hotel was quiet
Stayed 3 nights in Apr 2024
Response from Aurora Trinidad on 13 Apr 2024
Thank you for staying with us, safe travels.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little difficult.
Stayed 2 nights in Apr 2024
Response from Aurora Trinidad on 13 Apr 2024
Thank you for staying with us, safe travels.

8/10 Good

ronald

Stayed 1 night in Apr 2024
Response from Aurora Trinidad on 28 Apr 2024
Thank you for staying with us, safe travels.

8/10 Good

Cheryl

Stayed 2 nights in Mar 2024
Response from Aurora Trinidad on 28 Apr 2024
Thank you for staying with us, safe travels.

10/10 Excellent

Robert N

Travelled with partner
We have stayed at many hotels during our travels this oneranks as one of the best
Stayed 3 nights in Mar 2024
Response from Aurora Trinidad on 13 Apr 2024
Thank you for staying with us, safe travels.

10/10 Excellent

Juan Sebastian

Travelled with family, Travelled with family and small children
Liked: Amenities
Great
Stayed 1 night in Mar 2024
Response from Aurora Trinidad on 13 Apr 2024
Thank you for staying with us, safe travels.

10/10 Excellent

Karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got lost with the GPS information given and the girls at the front desk literally stayed on the phone with us to find the hotel!
Stayed 1 night in Mar 2024
Response from Aurora Trinidad on 13 Apr 2024
Thank you for staying with us, we are happy to hear our front desk help you find us. Safe travels.

10/10 Excellent

Robert N

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from Aurora Trinidad on 13 Apr 2024
Thank you for staying with us, safe travels.

8/10 Good

Randel

Travelled with family
Great hotel. Modern rooms and decor. Excellent breakfast. The front desk staff and kitchen staff were very kind and helpful. Food was served warm and was very tasty. The only complaint I have is there is a factory/warehouse on the west side of the building. One morning, there it’s of trucks in and out about 6AM. Made for a rude awakening. Other than that the place was wonderful.
Stayed 2 nights in Mar 2024
Response from Aurora Trinidad on 21 Apr 2024
Thank you for staying with us, we are happy to hear you enjoyed your stayed. Safe Travels.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful! Everyone was very friendly and helpful. The room was updated and comfortable. The breakfast options were good and the 24 hr cappuccino machine was a great option.
Stayed 2 nights in Mar 2024
Response from Aurora Trinidad on 13 Apr 2024
Thank you for staying with us, safe travels.

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not feel car was safe after dark. Concern in general area 'feeling'. Breakfast was fantastic
Stayed 3 nights in Mar 2024
Response from Aurora Trinidad on 21 Apr 2024
Thank your for staying with us, we are happy to know you enjoyed our breakfast.

8/10 Good

Uyen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff was very efficient and friendly. Our room was clean and spacious enough for a family of 4. Breakfast has enough choices, and good quality. The room was not soundproof enough, we can hear people talking, walking pass our door. The location of the hotel could be better, the surrounding was quite dark and scary. Overall, we enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Aurora Trinidad on 26 Mar 2024
Thank you for staying with us, we appreciate your feedback. Safe travels

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
My family loved the breakfast. The beds were a little too firm but it was quiet and I slept very well. Desk services was very quick to re respond to requests.
Stayed 1 night in Mar 2024
Response from Aurora Trinidad on 26 Mar 2024
Thank you for staying with us, we are happy to hear you enjoyed your stay. Safe Travels.

10/10 Excellent

Adriana

Travelled with family, Travelled with family and small children
Liked: Amenities
Great stay
Stayed 1 night in Mar 2024
Response from Aurora Trinidad on 26 Mar 2024
Hello Adriana,Thank you for staying with us. Safe Travels.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aurora Trinidad on 20 Mar 2024
Thank you for staying with us. Safe Travels

6/10 Okay

EMMARAE

Travelled with family
Liked: Staff & service, property conditions & facilities
The room was great for the price, very spacious. The beds were clean, no bugs. But almost all the towels had little hairs on them, like someone had shaved and used the towel. But they were folded as if they had been washed. It was weird, and I had to air dry after my shower cause all of the towels had other peoples stubble hairs on them. So just a heads up to check the bathroom.
Stayed 1 night in Mar 2024
Response from Aurora Trinidad on 17 Mar 2024
Please accept our apologies for the disappointing room service and know that we will discuss your report with our team to improve for the future. Thank you for taking the time to share your experience

8/10 Good

Francoise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Mar 2024
Response from Aurora Trinidad on 17 Mar 2024
We appreciate you staying with us during your recent visit, safe travels.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 2 nights in Feb 2024
Response from Aurora Trinidad on 17 Mar 2024
We appreciate you staying with us during your recent visit. Safe Travels.

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Aurora Trinidad on 26 Mar 2024
Thank you for staying with us.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility, very clean with updated rooms. The staff were excellent and the breakfast was o.k... It's a great hotel in a poor area of town.
Stayed 2 nights in Feb 2024
Response from Aurora Trinidad on 6 Mar 2024
Thank you for staying with us, we are happy to hear you enjoyed your stayed.

4/10 Poor

Tania

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Firstly, staff were great! Front desk, breakfast staff and the breakfast was great too. But.... This is the broken hotel Broken items were coffee machine, both vending machines, the ice machine, gym equipment ( treadmill, elliptical) the bike worked, just not the screen function guest laundry, lights in the lift, key card system, in room telephone (couldn't even contact the front desk). Worst two parts was the air conditioner that couldn't be left on at night because the fan was so loud we couldn't sleep, it actually vibrated the walls and the bed was very hard, not suitable for a best western. It is a credit to the staff to maintain such a happy and positive environment whilst everything is breaking down. This hotel needs a maintenance plan and new beds and shouldn't be a best western until repaired.
Response from Aurora Trinidad on 6 Mar 2024
I wanted to reach out to you personally to extend my sincerest apologies for the inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are of the utmost importance to us, and it's disheartening to hear that we fell short of meeting your expectations. We are working with our maintenance team to get everything up and running.

6/10 Okay

Patricia

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The area is a bit sketchy. There are absolutely no restaurants nearby. This area seems industrial only. The hotel is okay and the staff is very good. Clean. There are no stairs near the very slow elevator so you cannot walk up or down if you wish to or need to in the event of a fire.
Response from Aurora Trinidad on 6 Mar 2024
I wanted to reach out to you personally to extend my sincerest apologies for the inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are of the utmost importance to us, and it's disheartening to hear that we fell short of meeting your expectations.

4/10 Poor

STANLEY

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Got a text at 9 am from staff saying they would assist us during our stay. I texted back at 930am asking when could we check in. No response. We showed up at 1 pm, and they said we had to pay $50 for early check in even though the room was ready. Woman couldn't explain why they didn't respond to my 930am text that replied to their "wanting to assist" text for 3½ hours. So we left and came back four hours later and got more attitude. I stayed at this place 7 years ago and had a great experience, not so this time. Very noisy at night with doors slamming, parking was difficult to find. Won't return to this hotel next time.
Stayed 1 night in Feb 2024
Response from Aurora Trinidad on 29 Feb 2024
Thank you for staying with us, we apologize for the inconvenience you experienced during your stayed. Your feedback is important to us.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant. Room was fine. Bedding comfortable. . Limited restaurants within walking distance
Stayed 1 night in Feb 2024
Response from Aurora Trinidad on 29 Feb 2024
Thank you for staying with us, safe travels.

10/10 Excellent

AJ Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place.
Stayed 1 night in Feb 2024
Response from Aurora Trinidad on 29 Feb 2024
Thank you for staying with us, safe travels.

10/10 Excellent

Joshua

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay very clean and great staff
Stayed 4 nights in Feb 2024
Response from Aurora Trinidad on 29 Feb 2024
Thank you for staying with us, safe travels.

10/10 Excellent

Janene

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great and the staff was great. A bit of road noise.
Stayed 1 night in Feb 2024
Response from Aurora Trinidad on 29 Feb 2024
Thank you for staying with us, safe travels.

8/10 Good

bin

Stayed 1 night in Feb 2024
Response from Aurora Trinidad on 12 Feb 2024
Thank you for staying with us.

10/10 Excellent

Noushad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is comfortable clean and coffee is 24 hours which I love breakfast could be a little bit better
Stayed 1 night in Feb 2024
Response from Aurora Trinidad on 12 Feb 2024
Thank you for staying with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark with our clean and comfortable accommodations.

8/10 Good

Sierra

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Pet friendly a plus!
Stayed 1 night in Jan 2024
Response from Aurora Trinidad on 12 Feb 2024
Thank you for staying with us.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was fabulous. The person that checked us in provided us with excellent customer service.
Stayed 1 night in Jan 2024
Response from Aurora Trinidad on 12 Feb 2024
Thank you for staying with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark with our clean and comfortable accommodations.

4/10 Poor

Steve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon initially entering the elevator a man told us he was warned not to walk to the casino at night. The morning we left, a man walked into the exercise room and stole my wife's phone. He obviously had a key card. While looking for the phone I found the contents of a lady's purse dumped out by the pool. The staff was not very helpful.
Stayed 2 nights in Jan 2024
Response from Aurora Trinidad on 12 Feb 2024
Your feedback is valuable to us as we are always looking for ways to improve our services for the future. We wish you safe and happy travels!

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking was inadequate
Stayed 4 nights in Jan 2024
Response from Aurora Trinidad on 12 Feb 2024
Thank you for staying with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark with our clean and comfortable accommodations.

10/10 Excellent

Andrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It isn’t expensive and not too far from the Strip.
Stayed 3 nights in Jan 2024
Response from Aurora Trinidad on 12 Feb 2024
Thank you for staying with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark with our clean and comfortable accommodations.

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aurora Trinidad on 1 Feb 2024
Thank you for staying with us, safe travels.