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Reviews of avid hotel Lancaster, an IHG Hotel

2.5 out of 5
avid hotel Lancaster, an IHG Hotel
2151 Lincoln Hwy E, Lancaster, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 610 out of 880 reviews" "
Rating 8 - Good. 176 out of 880 reviews" "
Rating 6 - Okay. 51 out of 880 reviews" "
Rating 4 - Poor. 22 out of 880 reviews" "
Rating 2 - Terrible. 21 out of 880 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

DIANA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This place looks modern and i picked it because of the good cleaning ratings. I can tell you this place was not clean at all. When we arrived and got a room it was stains and hair on the bedsheets this is what i was afraid of when booking, the floor was dirty i went and asked the front desk to move me to another room, second room air conditioner was making loud noise we couldn’t sleep much also if you want peace then don’t stay there. Road noise all night!! The lobby was disgusting it was super dirty last night when we arrived and a lot of young ppl there some running in hallways it was just out of control, did not see anyone at front desk, trash outside the building was filthy and everywhere on floor etc…. Breakfast was bad. Will not stay here again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was great very helpful to me,my room was big lot of space and clean breakfast could be better.
Stayed 3 nights in Apr 2024

8/10 Good

Dana

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

andre

Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice and clean!
Stayed 1 night in Apr 2024

10/10 Excellent

Charles, BALTIMORE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road noise was noticeable
Stayed 1 night in Apr 2024

10/10 Excellent

Oleg, Berkeley Heights

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I were greeted by Eric, at the front desk. They were super nice and let us check in way earlier than our check in time due to room availability. Eric explained how the grad and go breakfast worked and what the amenities were and how to get there. Comfortable beds and mostly clean rooms. My son and enjoyed the stay with only 15 minutes to Spooky Nook sports facility. Would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Super friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Katheryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. 2nd time we stayed.
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Kathleen,Thank you for staying with us again at the Avid Hotel Lancaster. We enjoyed seeing you again and hope to see you back soon.Avidly,Eric BrownGeneral Manager

10/10 Excellent

Debra

Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The colorfulness and the price attracted me to Avid. I was very pleased with the cleanliness of the entire facility and the friendly staff. The breakfast was plentiful and hot. The location was perfect with shops, entertainment and eateries. It was a short distance from the mall and the Sight and Sound theater. There were table games to play, but I justed wanted to sit relax and look out of the window. That was my me time. My two teenage boys loved the gym. I am hoping to return to Pennsylvania next year and Avid IHG is the place that I will return to.
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Deborah, Thank you for the 5 star rating and choosing to stay with us at the Avid Lancaster. We appreciate your kind words and for sharing your stay experience with fellow travelers. We look forward to your return.Yours in Hospitality,Eric BrownGeneral Manager

10/10 Excellent

Husam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are welcoming
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Husam, Tank you for the 5 star rating and choosing to stay at the Avid Lancaster. We enjoyed serving you and hope to see you back again.Sincerely,Eric BrownGeneral Manager

10/10 Excellent

Titus

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Titus,Thank you for the 5 star rating. We appreciated you staying with us and hope to see you again soon.Avidly,Eric BrownGeneral manager

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from General Manager on 24 Mar 2024
Rebecca,Thank you for choosing to stay at the Avid during your recent visit to Lancaster. We are pleased that you had a 5 star experience and hope to see you back on a future visit.Sincerely,Eric BrownGeneral Manager

10/10 Excellent

David C

Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
David C,Thank you for the 5 star rating and staying with us at the Avid Hotel Lancaster. We hope to see you back again soon.Avidly,Eric BrownGeneral Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were smaller than the average hotel in my opinion. There was only a rolling desk chair because there was no room for a lounging type chair making it a bit uncomfortable to relax in the room.
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Robert, Thank you for choosing to stay at the Avid hotel and providing feedback about the brand design. We appreciated the opportunity to serve you and hope to see you on a return stay.Sincerely,Eric BrownGeneral Manager

2/10 Terrible

Kesaundra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged twice and there was construction right outside of the window.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Kesaundra,It is our goal to provide a 5 star experience at our hotel. We apologize that you did not have a 5 star experience. If you were double charged, I hope that you brought that to the attention to the staff and it was corrected for you. We apologize that we are in our final stages of renovations and that there was insulation being installed on the exterior of hotel. We hope to have the opportunity to make it up to you on a future stay.

8/10 Good

MILTON, LYNBROOK

Liked: Cleanliness, staff & service, property conditions & facilities
The only negative part about our stay was that the rooms are very small, we are a family of 4 and it was very tight! Everything else was goo.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Milton,Thank you for choosing to stay with us at the Avid hotel Lancaster and providing feedback regarding your stay. The Avid brand is designed as a minimalist brand with smaller rooms only including items essential to an overnight stay. We hope to have the opportunity to see you again on a future visit.

8/10 Good

MONIKA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff is super friendly
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Monika,Thank you for the 54 star rating and staying at the Avid Lancaster. We hope to see you again in the future.

10/10 Excellent

Yaritza

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked 2 Rooms for 3 nights and when adding another room to my party it was easy thanks to Yaritza she was very helpful and profesional rooms were clean and shower even better. Awesome staff overall the best I’ve stayed when I’m in the area. If in the area make sure you book with AVID/IHG
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Thank you for the 5 star rating and comments. We appreciated the opportunity to have you as our guest and we hope to see you on a return stay.

6/10 Okay

Jensen

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Jensen,It is our goal for all our guests to have a 5 star experience. Please don't hesitate to reach out and let us know how we could have made your stay better. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Ethan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful staff and very clean.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Ethan,Thank you for the 5 star rating and for staying with us at the Avid Lancaster. We appreciated the opportunity to have you as our guests and we hope to see you back on a return stay.Yours in Hospitality,Eric Brown'General Manager

10/10 Excellent

Jasmine

Stayed 2 nights in Feb 2024
Response from General Manager on 24 Mar 2024
Jasmine,Thank you for staying at the Avid Hotel Lancaster and giving us a 5 star rating. We are delighted that you had a 5 star experience and hope to see you on a future stay with us.Avidly,Eric BrownGeneral Manager

10/10 Excellent

Britney

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 18 Feb 2024
Britney,Thank you for the 5 star rating and choosing to stay at the Avid Lancaster. We hope to also see you back on a future stay with us.

8/10 Good

Angelica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. One of the most comfy beds I have ever slept in during a hotel stay. The rooms were super clean. My only complaint the breakfast left a little to be desired.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Angelica,Thank you for choosing to stay at the Avid Hotel Lancaster. We appreciate your feedback. Our breakfast offerings is the standard for the Avid brand. The complimentary Grab and go Continental Breakfast consists of a variety hot and cold cereal, fresh fruit, a variety of yogurt, a variety of bagels, English Muffins, Breakfast bars, hard boiled eggs, vegetable egg white omelets and Jimmy Dean breakfast sandwiches or sausage and bacon egg bites.

10/10 Excellent

Brian, Croydon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, clean comfortable rooms
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Brian,Thank you for the 5 star rating and for choosing to stay with us at the Avid Hotel Lancaster. We appreciate you.Avidly,Eric BrownGeneral Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Anna,Thank you for choosing to stay at the Avid Lancaster. We hope to see you again.Sincerely,Eric BrownGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay with family
We always choose to stay at Avid when we are in Lancaster because it is such a clean place and the staff are really friendly. The views from the room is also so beautiful. The pool is a bonus as well. My only two complaints -- their ice machine isnt working and the note on it said they arent able to get it to work, who knows how long that signs been on there. They can at least try to get it repaired or replaced. The other is they should have a laundry room for convenience.
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Thank you for your loyalty to the avid hotel. We appreciate your feedback. We apologize for any inconvenience. Our ice machine just recently stopped working and we have ice in our freezer for any guests who might need some. The sign has been switched out stating that. When the Avid brand first started, guest laundry was not part of the design. We are going through a 21 room conversion and during that time we will also be adding a guest laundry to the hotel. Will be completed by May of 2024. We look forward to your next visit.Yours in hospitality,Eric BrownGeneral Manager

10/10 Excellent

Ana

Stayed 2 nights in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Ana,Thank you for staying with us at the Avid Hotel. We hope to see you back on a return stay.Avidly,Eric BrownGeneral Manager

6/10 Okay

Xavier

Liked: Staff & service
It wasn’t as clean as I had expected it to be.
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Xavier,Thank you for staying with us at the Avid hotel. We apologize for any cleanliness issues you may have encountered during your stay. Hopefully if you brought them to our attention, they were corrected immediately. We hope to see you back on a return stay.Avidly,Eric BrownGeneral Manager

10/10 Excellent

Shiri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family and wedding
Great and comfortable, friendly staff
Stayed 4 nights in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Shiri,Thank you for staying with us at the Avid Hotel. We hope to see you back on a return stay.Avidly,Eric BrownGeneral Manager

10/10 Excellent

Sharon

Stayed 2 nights in Jan 2024
Response from Avery Stark on 9 Feb 2024
Thank you for choosing to stay with us here at the Avid Lancaster. We appreciate you leaving us a 5/5 for an exceptional stay. Please feel free to come visit us whenever.

10/10 Excellent

Edward, North Andover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern rooms. Easiest TV streaming option - every place should have that! Excellent breakfast. Staff was very pleasant. Tremendous value for the price!!!!
Response from General Manager on 21 Jan 2024
Dear Edward,Thank you for staying with us at the Avid Lancaster and giving us a 5 star rating. We appreciate your comments and hope to see you back again on a return visit.Yours in hospitality,Eric BrownGeneral Manager

10/10 Excellent

Irene

Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Irene,Thank you for the 5 star rating. We appreciated you staying with us at the Avid Lancaster and hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for choosing avid Lancaster as your lodging destination. We appreciate you.

10/10 Excellent

Lori

Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Lori,Thank you for the 5 star rating and choosing to stay with us at the Avid Lancaster. We appreciate you and hope to see you back on a return stay.

10/10 Excellent

Justina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was not long but the receptionist on duty when I checked in on Christmas Eve was friendly and helpful. The hotel was quiet and cozy just what anyone would need after a a 3 hour drive from New York.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Feb 2024
Justina,Thank you for choosing to stay with us at the Avid Lancaster. We were delighted to have you as our guest. We hope to see you back on a return visit with us.Avidly,Eric BrownGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for staying at the Avid Hotel Lancaster.

10/10 Excellent

RICHARD

Liked: Property conditions & facilities, room comfort
Really nice place
This is the first time my wife and I have stayed at the Avid hotel. It was a very good experience. The room, bed and other areas of the hotel. The breakfast was as we expected. The hotel is close to the sights in the area and close to the shopping also. All in All, it was a good stay. We would recommend it to Senior citizens staying in Lancaster.
Stayed 2 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Richard,We are delighted that you enjoyed your stay experience and hospitality at the Avid Lancaster. We hope to see you back on a return stay with us.Yours in Hospitality,Eric BrownGeneral Manager

10/10 Excellent

Rosa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Rosa,Thank you for the 5 star rating and staying with us at the Avid Lancaster. We hope to see you back again.avidly,Eric BrownGeneral Manager

8/10 Good

Lisa

Stayed 2 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Lisa,Thank you for choosing to stay at the Avid hotel during your recent visit to Lancaster. We hope to see you again in the future.avidly,Eric BrownGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
My stay at Avid
My stay was ok the bed was comfortable, The room was smaller than I expected but ok, also some of the walls in the room could use a little touch up with paint or something and if they could get those black and red bugs that come in from the outside under control that would be really good. The staff was really nice and helpful.
Stayed 4 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for staying with us at the avid hotel and providing valuable feedback. We appreciate you and hope to see you back again on a future visit.avidly,Eric BrownGeneral Manager

8/10 Good

Cynthia

Stayed 1 night in Dec 2023
Response from General Manager on 10 Jan 2024
CynthiaThank you for staying at the Avid Hotel Lancaster. We hope to see you back on a return stay with us.

8/10 Good

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Staff was friendly.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Denise,Thank you for staying with us at the Avid Hotel Lancaster. We appreciate you and hope to see you on a return visit.avidly,Eric BrownGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Dear David,Thank you for the 5 star rating and for staying with us at the Avid. We hope to see you back on a future stay.Yours in Hospitality,Eric BrownGeneral Manager

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

constantinos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was attentive and courteous. The room and hotel are very clean and modern. Would stay there again !
Stayed 2 nights in Dec 2023
Response from General Manager on 20 Dec 2023
Dear Constantinos,Thank you for choosing to stay with us at the Avid hotel in Lancaster. We appreciate you and hope to see you on a return stay with us.Avidly,Eric BrownGeneral Manager