All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Outdated. Quiet area, beautiful views. It packed amnesties like coffee and the breakfast was okay
Shelly
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 30 Apr 2024
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the serene surroundings and picturesque views during your stay. We apologize if you found some of our amenities to be outdated, as we are always striving to improve our offerings. Your comments about the breakfast are duly noted, and we will certainly take them into consideration for future enhancements. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even better experience in the future.
In additon they offered Free Breakfast - the staff was very attentive. Great game room, Indoor Pool, and Exercise Room.
Robert
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 30 Apr 2024
We're thrilled to hear that you had such a positive experience during your stay with us. It's fantastic to know that you appreciated our complimentary breakfast and found our staff to be attentive - they'll be delighted to hear your kind words.We're glad you enjoyed our game room, indoor pool, and exercise room, and we're delighted that you had the chance to take advantage of these facilities.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon for another fantastic experience!
6/10 Okay
Jessica
9 Apr 2024
Disliked: Property conditions & facilities
Jessica
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 30 Apr 2024
Thank you for taking the time to review our property.
Been going there for a long weekend the last few years. When I walked in the owner said " Oh back again." This means a lot to me. Just super nice people.
Mr.Dale O.
Stayed 4 nights in Mar 2024
Response from Front Desk Manager on 20 Mar 2024
Dear Mr. Dale O,It's wonderful to hear about your positive experiences at our establishment over the years. Your words truly warm our hearts and remind us of the connections we've built with our valued patrons like yourself. We appreciate your loyalty and are delighted to have you return time and time again.We strive to create a welcoming atmosphere where everyone feels like family, and it means a great deal to us that you've noticed and appreciated our efforts. Our team takes pride in providing exceptional service and making each visit memorable.Thank you for taking the time to share your kind words. We look forward to welcoming you back for many more weekends filled with warmth, hospitality, and cherished memories.
6/10 Okay
Brian
25 Feb 2024
Brian
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 25 Mar 2024
Thank you for taking the time to review our property.
6/10 Okay
Jamie
4 Feb 2024
Jamie
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 20 Mar 2024
Dear Jamie,Thank you for choosing to visit us and for taking the time to review our property.
Dear Stephanie,Thank you for taking the time to share your feedback and awarding us a 4-star rating. We appreciate your choice to stay at Cabot Inn & Suites and value your input.It's great to hear that you had a positive experience overall. If there are specific areas where you feel we could improve and earn that extra star in the future, we'd love to hear your thoughts. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.We hope to have the pleasure of hosting you again on your next visit.
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had such a positive experience during your stay at Cabot Inn & Suites.Our team works hard to ensure our guests have a comfortable and enjoyable stay, and it's always rewarding to receive positive feedback. We appreciate your choice in staying with us and look forward to welcoming you back on your next visit.
Man at desk was very rude. Bed was painfully uncomfortable.
Verified traveller
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 20 Jan 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay at Cabot Inn & Suites. We are sorry to hear about the rudeness you encountered at the front desk and the discomfort with the bed.We want to assure you that we take your concerns seriously, and we have looked into the issues raised. Since your visit, we have taken steps to address the comfort of our beds. In June of last year, we replaced the mattresses in all our rooms to enhance the overall sleep experience for our guests.Our team is committed to providing a positive and comfortable stay for all our guests, and we will continue to make improvements based on your feedback.
Dear Greg,Thank you for taking the time to share your thoughts about your recent stay at Cabot Inn & Suites. We appreciate your positive feedback and are glad to hear that you had a good experience at our hotel.We hope to have the pleasure of welcoming you back to Cabot Inn & Suites in the future.
We want to express our sincere appreciation for taking the time to provide feedback on your recent stay at Cabot Inn and Suites. Your rating of 8 out of 10 is valuable to us
It was a great stay, clean rooms pool was awesome!! We will definitely be back!!
Ben
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 24 Dec 2023
Thank you so much for your very kind review; we appreciate you sharing your experience. We can't wait to welcome you again for your next stay in The White Mountains area.
We want to express our sincere gratitude for taking the time to share your positive feedback and awarding us a perfect 5 out of 5 rating.
4/10 Poor
David
Travelled with family and small children
10 Dec 2023
Disliked: Property conditions & facilities
The cleanliness you far from it. Lobby bathroom toilet did not work. The toilet in my room did not work. I had to wait for a service guy to come in because they were not there. And the next day the toilet did not work again.
David
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 6 Jan 2024
We sincerely apologize for the inconveniences you experienced during your recent stay at Cabot Inn and Suites. Your feedback is crucial to us, and we appreciate you bringing these issues to our attention.We are deeply sorry for the cleanliness concerns you encountered in the lobby bathroom and the non-functional toilets in both your room and the common areas. Please know that this does not reflect the high standards we aim to uphold, and we are taking immediate steps to address and rectify these issues.We understand the frustration caused by having to wait for service, and we are actively working to improve our response time to such matters. Your experience is not indicative of the level of service we aspire to provide, and we assure you that corrective measures are being implemented. Once again, we apologize for the inconvenience and appreciate your understanding.
10/10 Excellent
Lauren
3 Dec 2023
Lauren
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 9 Dec 2023
Thank you for taking time to review our property.
8/10 Good
Zack
26 Nov 2023
Liked: Staff & service
The cleanliness could be improved immensely. Popcorn left in the main stairwell overnight.
Rooms need to be cleaned near the base of the beds.
Zack
Stayed 2 nights in Nov 2023
Response from Tina Shah on 9 Dec 2023
Thank you for your feedback we are very sorry to hear that we were not able to provide you with the exceptional stay that you were expecting. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
6/10 Okay
Theresa
Travelled with family
26 Nov 2023
The bathrooms need some work, new flushable toilets- safety bars in shower.
Theresa
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 9 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
4/10 Poor
Caitlyn
20 Nov 2023
Disliked: Property conditions & facilities
Caitlyn
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 23 Nov 2023
Thank you for taking the time to review our property.
I've stayed here on multiple occasions for business. The hotel is always clean and the staff is very nice.
Thomas
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 23 Nov 2023
Thank you so much for your very kind review; we appreciate you sharing your experience. We are glad to hear that our staff was attentive. Our team works hard to accommodate and meet our guest expectation. Thank you so much for choosing to stay with us.
Decent price hotel in Lancaster. Room was clean and a decent breakfast. No complaints
Stan
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 29 Oct 2023
Thank you so much for your very kind review; we appreciate you sharing your experience. We hope to see you again for your next stay in The White Mountains area.
one feels that staff do really want to serve guests and ensure your stay is a goodone
william
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 29 Oct 2023
Thank you for taking the time to express your opinion. Our team works hard to accommodate and meet our guest expectation. We hope to see you again for your next stay in The White Mountains area.
Stay there every year. Nice property. Hard working staff. Good breakfast. Needs some cosmetic maintenance.
sean
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 29 Oct 2023
Thank you so much for choosing to stay with us every year and taking the time to express your opinion. Our team works hard to accommodate and meet our guest expectation. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Clean, large room. Comfortable and quiet. Well-stocked, well-maintained breakfast. No one was upset that I used the hose in the front to rinse off my dirty bicycle.
Larry
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 21 Oct 2023
Thank you for taking the time to express your opinion. We are happy to hear that you enjoyed our facility and hope to see you again for your next stay in The White Mountains area.
nice hotel and would like to stay again. great breakfast.
lingying
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you so much for your very kind review; we appreciate you sharing your experience. We are happy to hear that you enjoyed our facility and hope to see you again for your next stay in The White Mountains area.
Very friendly and helpful to find restrants in towm.
Randall
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
We are glad to hear that our staff was attentive. Our team works hard to accommodate and meet our guest expectation. Thank you for staying with us and hope to see you again for your next stay in The White Mountains area.
I was concerned that they took my credit card number even though I am paid in full. They said it was for 'incidentals'. I am concerned they may add on charges after I leave, even though I am leaving the room exactly as I found it.
Mark
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to express your opinion. We do not charge or put any hold on credit card that we take for incidentals.
6/10 Okay
Sharon
13 Oct 2023
Sharon
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 11 Nov 2023
Thank you for taking time to review our property.
2/10 Terrible
Devon
11 Oct 2023
Devon
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to review our property.
4/10 Poor
Wonyuol
10 Oct 2023
Disliked: Property conditions & facilities
Heater has a lot noisy. It was uncomfortable and cold.
Wonyuol
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Overall good experience, clean rooms, good breakfast options.
There was an issue with getting hot water in the bathroom.
Verified traveller
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to express your opinion. It is our pleasure that you have enjoyed your stay .Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
It is an older place but nice, clean, and quiet with an awesome view.
John
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 29 Oct 2023
Thank you for taking the time to express your opinion. It is our pleasure that you have enjoyed your stay and the view in the White Mountain area! We hope to welcome you again soon!
6/10 Okay
Eva
8 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Eva
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to review our property.
We didn't like how hard the bed was. Everything else was good. The view was amazing.
Key
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to express your opinion. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Your feedback is important to us. It encourages our staff to work even harder and consistently delight our guests. We are happy to hear that you enjoyed our facility and hope to see you again for your next stay in The White Mountains area.
This place is old, the carpet in our upstairs room isn’t lean and there is trash around beds and dresser. Don’t know yet about the beds but hopefully better than the room
Charlotte
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for your feedback we are very sorry to hear that we were not able to provide you with the exceptional stay that you were expecting. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you so much for your very kind review; we appreciate you sharing your experience. . Thank you for staying with us, we appreciate your comments.
10/10 Excellent
James
4 Oct 2023
Liked: Cleanliness, staff & service, room comfort
The bathroom smelled of urine. They had a good breakfast.
James
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Thank you for taking the time to express your opinion. We are happy to hear that you enjoyed our breakfast and hope to see you again for your next stay in The White Mountains area.
Very prettyand inviting. Receptionist is very friendly.
Room is very large and roomy.
Charles
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
We are glad to hear that our staff was attentive. Our team works hard to accommodate and meet our guest expectation. Thank you for staying with us, hope to see you again for your next stay in The White Mountains area.