Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ontario, Canada

Mixed Experience

Posted 06-May-2015
Pros: Location. Price.
Cons: Policing the occupants better. Didn't book in to be awakened at 5:00 a.m.
Location: Easy walk to any part of downtown Preston. Right next to bus station.
Thought I was in for a bad time when the first words I was greeted with were "you're early" after turning up 40 minutes before check-in time. Not what I want to hear after a four hour train journey. Then had to wait in restaurant while the only person on duty spent many minutes counting her till money. After that I couldn't complain about the rooms, the food or the service. One downturn was being wakened at 5:00 a.m. by the sound of numerous young, seemingly drunk men shouting, banging doors, doing push-ups and generally being disruptive in the hallways. When I opened the door to see what was happening I was asked by one if I could charge his mobile phone for him. When I mentioned it to staff, I was greeted by "well, it's a bank holiday". No apologies. Rooms were very clean. Lots of hot water. Lots of clean and good quality towels. Moderate free WiFi. Good breakfast offering. Price was extremely good. Big problems flushing toilet. A battle every time.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Derbyshire

Nice hotel near to the theatre

Posted 23-Feb-2015
Pros: Comfort & friendliness of staff.
Cons: Condensation on windows.
As my wife is disabled we rang hotel & they kindly reserved us a disabled parking place. We had travelled up from Derby to see our granddaughter perform in a pantomime at the guildhall theatre, felt very comfortable for the four days we stayed at the Holiday Inn.
2 out of 5
by A verified travellerfrom Kent, UK

Facilities ok, but didn't get a good night's sleep

Posted 19-Feb-2015
Stayed two nights on business. On arrival the car park was full so had to park in the multi-storey over the road and get a voucher from reception. Staff were generally friendly and the restaurant food and breakfast were ok. However the room was too hot and dry and the soundproofing between rooms was non-existent so I could hear everything going on in the neighbouring rooms. Also there was a strange ticking noise that went on throughout the night. If I stay in Preston again I will look at alternative hotels.
4 out of 5
Recommended
for Couples
by A verified traveller

Nice hotel

Posted 11-Feb-2015 on Hotels.com
Good. Room service food was poor.
2 out of 5
Recommended
for Business Travellers
by Garyfrom Newcastle

stay

Posted 01-Feb-2015 on Hotels.com
Not enough parking and had to park in the shady multi storey across the road. The hotel does have vouchers, but they tell you about this after you've paid £4 for to pay and display. The hotel is dated and looks like it had some kind of poorly executed nautical theme. although this wasn't the hotel's fault, there was road resurfacing work that went allll through the night. Apart from that, it was ok.
4 out of 5
Recommended
for Business Travellers
by Anthonyfrom Reading

Good business accommodation

Posted 10-Jan-2015 on Hotels.com
Staff were polite and helpful. Room was secure and comfortable. Shower temperature was difficult to set so opted to use the bath. Breakfast choice was wide which is always a bonus.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Leeds

handy location with car parking and helpful staff

Posted 09-Jan-2015
Cons: windows that will open
The main reason I was attracted to this hotel was its location. The car park was a big plus too as was the helpful staff
3 out of 5
Recommended
for Business Travellers
by Nolanfrom Edinburgh

Good for Preston but reception is slow

Posted 05-Jan-2015 on Hotels.com
Decent rooms for £40. Next to the train station- not exactly glamourous! Have to wait at reception as there is only one person serving- so it could take 10mins to wait to check in and similarly if you card swop doesn't worked which happen about 2-3 times a day- even keeping in Mind not you put it near the mobile! The back facing is noisy due to the busy cross roads! Would be better if reception could be less one tract minded!
5 out of 5
Recommended
for Personal Event
by s mfrom woking

a pleasant little break

Posted 31-Dec-2014 on Hotels.com
Staff welcoming,breakfast good,only complaint.... pillows too hard.
2 out of 5
by A verified traveller

Disappointing

Posted 21-Dec-2014
Disappointed with this hotel. The first room given was not cleaned or made up and therefore we had to move. There were very loud events until gone midnight which we weren't told about. Soundproofing on level 2 non existent. The 'free parking' is entirely inadequate with around 15 spaces for a very large hotel. Should be listed as 'limited parking on a first come first serve basis'. On positive note, restaurant staff were good.