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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
202 N Ron Mcnair Blvd, Lake City, SC

Reviews

7.2

Good

Rating 10 - Excellent. 34 out of 129 reviews" "
Rating 8 - Good. 41 out of 129 reviews" "
Rating 6 - Okay. 23 out of 129 reviews" "
Rating 4 - Poor. 20 out of 129 reviews" "
Rating 2 - Terrible. 11 out of 129 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

craig

Stayed 1 night in Feb 2024
Response from Public Relations Manager on 3 May 2024
Dear Craig,Thank you for taking the time to review us. We apologize for any issues you have experienced during your stay. We would have loved to have heard from you during your stay so that we could have resolved those issues immediately. Thank for staying with us.

8/10 Good

Aimee

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Public Relations Manager on 12 Mar 2024
Dear Aimee,Thank for taking the time to review us. We would have loved to hear more feedback about your stay to help us improve our service. Thank you for staying with us and we look forward to seeing you again in the near future.

8/10 Good

Milford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Karen, HAMPSTEAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Public Relations Manager on 25 Dec 2023
Dear Karen, Thank you for staying with us and taking the time to review our hotel. We are happy to see your stay with us was exceptional. We look forward to seeing you again.

10/10 Excellent

Tylashea

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area surrounded byany shopping places and restaurants... Very clean room.
Stayed 1 night in Dec 2023
Response from Public Relations Manager on 25 Dec 2023
Dear Tylashea, Thank you for staying with us and taking the time to review our hotel. We are happy to see your stay with us was exceptional, and that you found your room to be clean and the location accommodating. We look forward to seeing you again next time you are in Lake City.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Sweet and Simple Accommodations
My stay here had an interesting start. The room I initially had was riddled with flies. I saw the sign that said any issues with the room needed to be addressed in 30 mins. Once I alerted the staff, I was given a new room, no problem! Im used to staying in 4 or 5 star accommodations but Lake City is a developing area, these accommodations are updated, but not posh. Clean, professional, and they feed you. I will be back again if I needed a hotel near Kingstree.
Stayed 3 nights in Dec 2023
Response from Public Relations Manager on 6 Dec 2023
Dear Valued Guest, Thank you for staying with us and taking the time to review our hotel. We are happy to see that you found us to be clean and professional. We are also happy that you brought up the issue with the room and that we were able to resolve it immediately. We look forward to seeing you again in the near future.

6/10 Okay

Lynada

Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 7 nights in Oct 2023
Response from Public Relations Manager on 6 Dec 2023
Dear Lynada, Thank for taking the time to review us. A detailed review would be great to help us improve our service. Thank you for staying with us and hope to see you again in the near future.

6/10 Okay

k

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Hotel is average, not terrible, a bit difficult to get into lobby!
Stayed 1 night in Nov 2023
Response from Public Relations Manager on 6 Dec 2023
Dear K, Thank you for staying with us and taking the time to review our hotel. We apologize about the difficulties getting into the lobby as we close the lobby in the evenings and overnight. We look forward to seeing you again in the near future.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good value
Stayed 1 night in Oct 2023
Response from Public Relations Manager on 1 Nov 2023
Dear Richard, Thank you for staying with us and taking the time to review our hotel. We are happy to see your stay with us was exceptional. We look forward to seeing you again in the near future.

8/10 Good

Vanessa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Area
Stayed 2 nights in Sep 2023
Response from Public Relations Manager on 1 Nov 2023
Dear Vanessa, Thank you for staying with us and taking the time to review our hotel. We are happy to liked the area. We look forward to seeing you again in the near future.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
50th high school reunion
My stay was great. I stayed an extra day and had to pay more than I wanted to because I paid through the hotel instead of contacting hotels.com I will definitely stay again.
Stayed 2 nights in Sep 2023
Response from Public Relations Manager on 6 Oct 2023
Dear Cassandra, Thank you for staying with us and taking the time to review our hotel. We are happy to see your stay was great. We are sorry to hear that you had to pay more than what you wanted as the rates for that weekend were higher due to local events. We look forward to seeing you again in the near future.

10/10 Excellent

Ronald, Roswell

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We were in Lake City to attend a funeral. There seemed to be a shortage in acceptable rooms in the area, and we were quite concerned after reading some of the other reviews. So, we booked two rooms at Quality Inn and carried our own sheets and towels. I was quite relieved when I walked into the room. The floors were tiled so no dirty carpet to worry about. The bedding was clean and the towels were quite adequate. I carry a portable blacklight flashlight for seeking out bodily fluids. I am pleased to say that I found none in either room. Breakfast (such as it was) wasn't supposed to be served until 7AM, but both days they were late in setting it up. There are plenty of other breakfast opportunities in the area. The manager was adequate meaning he did his job ...nothing more .. nothing less ... with zero personality thrown in. It mattered not to me as all I was seeking was a clean, safe place for me and my family to lay our heads while in the city. Quality Inn met that need.
Stayed 2 nights in Sep 2023
Response from Public Relations Manager on 6 Oct 2023
Dear Ronald, Thank you for staying with us and taking the time to review our hotel. We are happy to hear that you found your room to be clean and met your standards. we apologize that the breakfast options were limited as we only have a Choice Continental breakfast. We look forward to seeing you again in the near future.

2/10 Terrible

Hayley

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is by far the most disgusting "hotel" (definitely a motel), I've ever stayed at. DO NOT STAY HERE
Stayed 1 night in Aug 2023
Response from Public Relations Manager on 25 Aug 2023
Dear Hayley,Thank for taking the time to review us. We apologize for any issues you have experienced during your stay. We would have loved to have heard from you during your stay so that we could have resolved those issues immediately. Thank for staying with us and we hope you give us another chance in the near future.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Public Relations Manager on 21 Aug 2023
Dear Aaron, Thank you for staying with us and taking the time to review our hotel. We are happy to see your stay with us was exceptional. We look forward to seeing you again in the near future.

4/10 Poor

Melissa, Plainville

Travelled with family and small children
Disliked: Cleanliness
When I checked in got to my room it stunk really bad had to change rooms the next room still had the smell it was late when I check in with my kids I wanted to cry we had no choice to stay had to go to Walmart and buy stuff to clean and a plug-in to feel comfortable don’t let the pics deceive you looks nice but not clean and on top of that I got charged more then the Expedia price would never stay here again.
Stayed 4 nights in Jul 2023
Response from Public Relations Manager on 26 Sept 2023
Dear Valued Guest, Thank you for taking the time to review us. We sincerely apologize for the inconveniences you have experienced during your stay. We hope to see you in the near future.

4/10 Poor

Hector

Stayed 1 night in Jul 2023
Response from Public Relations Manager on 21 Aug 2023
Dear Valued Guest, Thank for taking the time to review us. Detailed reviews are always appreciated to help us improve our service. Thank for staying with us.

6/10 Okay

Frank

Travelled with group
Disliked: Cleanliness, property conditions & facilities
No frills hotel.
Price was way too high for a no frills hotel. Found a frog jumping around the bathroom. Door handle to suite next door comes off in your hand.
Stayed 1 night in Jul 2023
Response from Public Relations Manager on 21 Aug 2023
Dear Frank, Thank you for taking the time to review us. We sincerely apologize for the inconveniences you have experienced during your stay. Thank you for informing us about the doorknob for the adjoining door coming off. We hope to see you in the near future.

4/10 Poor

Vanessa

Disliked: Cleanliness, staff & service
I didn’t understand how can you comme in a room to take out dirty towels and wash cloth but didn’t remove 3 trash cans of trash .I check innn n on a Friday and not once they removed trash.
Stayed 2 nights in Jul 2023
Response from Public Relations Manager on 21 Aug 2023
Dear Valued Guest,Thank you for taking the time to review us. We sincerely apologize for the inconveniences you have experienced during your stay. We hope to see you in the near future.

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, easy access, suitable parking. Breakfast ok
Stayed 1 night in Jul 2023
Response from Public Relations Manager on 9 Jul 2023
Dear Helen, Thank you for staying with us and taking the time to review our hotel. We are happy to hear that you found your room to be clean and parking to be suitable. We look forward to seeing you again in the near future.

8/10 Good

TRAVIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, stayed in small town area, convenient to gas stations, a few stores, management was nice
Stayed 3 nights in Jun 2023
Response from Public Relations Manager on 9 Jul 2023
Dear Travis, Thank you for staying with us and taking the time to review our hotel. We are happy to hear that you found our hotel to be clean and in a convenient location. We look forward to seeing you again in the near future.

6/10 Okay

Arnita

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
This location is close to family so when we come to visit we look for convenience. They are not only rude if you don't book through a booking site, but also the bedding was dirty they never had any extra wash rags when we asked for them. I was upset that I arrived with my family at midnight and had to ask for fresh linen for both beds, I was tired but refuse to sleep in a dirty bed even down to the extra mattress cover was dirty with look like pee spots so I removed it all and sprayed the beds down and replaced it with the fresh linen from the front desk attendee which was ball up not folded, but he wasn't happy and tried to tell me they're clean. I showed it to him and he said that's the cover, no matter what it is sir I would like it clean.
Stayed 2 nights in Jun 2023
Response from Public Relations Manager on 23 Jun 2023
Dear Valued Guest,Thank you for taking the time to review us. We sincerely apologize for the inconveniences you have experienced during your stay. We hope to see you in the near future.

10/10 Excellent

tammie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean and quiet
Stayed 1 night in Jun 2023
Response from Public Relations Manager on 14 Jun 2023
Dear Tammie, Thank you for staying with us and taking the time to review our hotel. We are happy to hear that you found our hotel to be clean and quiet. We look forward to seeing you again in the near future.

6/10 Okay

Beth

Stayed 1 night in May 2023
Response from Public Relations Manager on 5 Jun 2023
Dear Beth,Thank for taking the time to review us. We would have loved to have heard more detail of your stay to help us improve our service even further. Thank you for staying with us, we hope to see you again in the near future.

6/10 Okay

Aldo

Liked: Property conditions & facilities
Disliked: Staff & service
Only one poor boy was taking care of everything!
Stayed 1 night in Apr 2023
Response from Public Relations Manager on 7 May 2023
Dear Aldo, Thank you for staying with us and taking the time to review our hotel. We apologize for any inconveniences as we only had one housekeeper show up that day and the front desk stepped in to help them with the rooms. We look forward to seeing you again in the near future.

8/10 Good

Mahala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighborhood lacked charm. It was just gas stations and fast food restaurants, just like Anywhere USA. But the hotel was very clean. My only complaint is they were clearly understaffed as our room wasn't ready when we arrived past 3:00. It seemed as if the gentleman who was very nice behind the desk was doing everything from reception to cleaning rooms. I do hope he finds some good help soon as it broke my heart to see him work so hard. Also the room had a strong perfume smell which was hard to get used to. But again, very clean
Stayed 2 nights in Apr 2023
Response from Public Relations Manager on 7 May 2023
Dear Mahala, Thank you for staying with us and taking the time to review our hotel. We are happy to hear that you liked the cleanliness of our hotel. We apologize for the delay as we only had one housekeeper show up that day and the front desk stepped in to help them with the rooms. We look forward to seeing you again in the near future.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Public Relations Manager on 17 Apr 2023
Dear Howard,Thank for taking the time to review us. We would have loved to have heard more detail of your stay to help us improve our service even further. Thank you for staying with us, we hope to see you again in the near future.

4/10 Poor

Saundra

Travelled with partner
Liked: Staff & service
The walls in the room was very nasty.it was all the wall in the room.the sheet had blood stains on them.the blast was spots on them.the curtains was nasty too.the furniture was nice and the bath tub had hair in it.I understand you was short staff .But after driving 11hour and I ask can I get in the room at 245.you say check is at 3and we wait to 3 now you say the room not ready.But I couldn't get pass those walls i can still see them in my mind.
Stayed 1 night in Apr 2023
Response from Public Relations Manager on 15 Apr 2023
Dear Saundra, Thank you taking the time to review us. I, am sorry that your room was not to your expectation. However, as you had requested a room downstairs the housekeeper had to get the room ready so you were giving a recently cleaned room. Had you brought up this issue with the front desk, they would have happily assisted you. Once again thank you for staying with us.

10/10 Excellent

KYLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was friendly, etc. and really not too far off of 95.
Stayed 1 night in Mar 2023
Response from Public Relations Manager on 8 Apr 2023
Dear Kyle, Thank you for staying with us and taking the time to review our hotel. We are happy to hear that you liked the cleanliness of our hotel and found our staff to be friendly. We look forward to seeing you again in the near future.

4/10 Poor

Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel screamed save a dollar. We were not even confident the bed sheets were washed. Everything about our room needed some serious attention. We thought we was in a two star hotel.
Stayed 1 night in Mar 2023
Response from Public Relations Manager on 2 Apr 2023
Dear Marie,Thank for taking the time to review us. We apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide a better experience. We do hope that you stay with us again in the near future.

6/10 Okay

Nic

Stayed 1 night in Mar 2023
Response from Public Relations Manager on 25 Apr 2023
Thank for taking the time to review us. A detailed review would be of great to help us improve our service. Thank you for staying with us.

10/10 Excellent

Jan Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family overnight stay
Great stay, this hotel deserves higher average rating. Rooms upgraded, neat and clean. And breakfast was decent, and it included warm waffles which made kids happy. Receptionist was friendly and helpful
Stayed 1 night in Mar 2023
Response from Public Relations Manager on 2 Apr 2023
Dear Jan, Thank you for staying with us and taking the time to review our hotel. We are happy to hear that you liked the quality and cleanliness of our hotel. We are also happy to hear that our staff were friendly and helpful. We look forward to seeing you again in the near future.

8/10 Good

SANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect
Stayed 2 nights in Mar 2023
Response from Public Relations manager. on 30 Mar 2023
Dear Valued Guest Sandra,Thank you for taking the time to review us. We are glad to hear from you and as always, reviews help us in improving our customer experiences. Hope to see you again in the near future.

6/10 Okay

Catherine

Stayed 2 nights in Mar 2023
Response from Public Relations manager. on 22 Mar 2023
Dear Catherine,Thank for taking the time to review us. A detailed review would be of great to help us improve our service. Thank you for staying with us.

8/10 Good

Jeffrey

Stayed 1 night in Mar 2023
Response from Public Relations Manager on 15 Apr 2023
Dear Jeffrey,Thank for taking the time to review us. A detailed review would be of great to help us improve our service. Thank you for staying with us.

2/10 Terrible

Karen, Rising Sun

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I never saw a person at the front desk when I went to check-in. The lobby was locked, so I had to stand in an outside foyer and finally someone on an intercom said they would be with me shortly. Very sketchy. Would not recommend this hotel at all.
Stayed 1 night in Mar 2023
Response from Public Relations manager. on 22 Mar 2023
Dear Karen, Thank you taking the time to review us. I, am sorry that you had to wait in the foyer not outside for a moment. Please note that there is a huge sign that says we are short on staff therefore, working in the back room. It does take about two minutes to walk to the front desk, the front desk did inform you right away via intercom that he was on his way. We apologize that felt that the shortage of staff sign and talking via intercom is sketchy. Extreme times call for extreme measures. Our desk associates always open the lobby to happily check guest in, this was not mentioned in your review. Once again thank you for staying with us.

10/10 Excellent

paula

Stayed 2 nights in Feb 2023
Response from Public Relations Manager on 10 Mar 2023
Dear Paula, Thank you for staying with us and taking the time to review our hotel. We are happy to see that your stay was a perfect 10. We look forward to seeing you again in the near future

2/10 Terrible

Thomas

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Public Relations manager. on 22 Mar 2023
Thank for taking the time to review us. Detailed reviews are always appreciated to help us improve our service. Thank for staying with us.

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decent place to stay
The stay was good, but the fan in the bathroom kept me awake and it could not be shut off.
Stayed 1 night in Feb 2023
Response from Public Relations Manager on 9 Feb 2023
Dear Paula,Thank you for staying with us and taking the time to review our hotel. We are happy to hear that your stay was good. We are sorry to hear that the bathroom fan kept you up and would like to apologize for the inconvenience. We will be looking into this issue. We look forward to seeing you again in the near future.

6/10 Okay

Sean

Response from Public Relations Manager on 15 Apr 2023
Thank for taking the time to review us. Detailed reviews are always appreciated to help us improve our service. Thank for staying with us.

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water

10/10 Excellent

Sonya

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
The hotel is clean. It worked for what I needed. I experienced no issues whatsoever.
Stayed 1 night in Dec 2022
Response from Public Relations Manager on 11 Dec 2022
Dear Sonya, Thank you for staying with us and taking the time to review our hotel. We are happy to hear that you liked the cleanliness of our hotel. We look forward to seeing you again in the near future.

10/10 Excellent

RICHARD, Lantana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice , reasonable rates. Very responsive for your needs. All you have to do is ask.
Stayed 1 night in Nov 2022
Response from Public Relations Manager on 7 Nov 2022
Dear Richard, Thank you for staying with us and taking the time to review our hotel. We are happy to see that you found our staff to be responsive for your needs. We look forward to seeing you again in the near future.

4/10 Poor

Cantabile

Disliked: Cleanliness
Stayed 1 night in Oct 2022
Response from Public Relations Manager on 23 Jun 2023
Thank for taking the time to review us. Detailed reviews are always appreciated to help us improve our service. Thank for staying with us.

6/10 Okay

Tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Recently renovated. However, the breakfast choices were so poorly done that we didn't eat at the hotel. A small fridge filled with tiny yogurts and tiny muffins as the only options. Nothing hot, nothing fresh. Even the coffee wasn't freshly made in the mornings.
Stayed 2 nights in Oct 2022
Response from Public Relations Manager on 31 Oct 2022
Dear Valued Guest,We apologize that you did not find our breakfast to your satisfaction. Please be informed at the breakfast served is up to the Choice brand standards. Yes, there is mini fridge per choice brand standard to hold yogurt and the muffins too are medium sized not mini. The hot options are Belgium waffles and the coffee machine is auto instant brew machines. All the options are researched and put in place to avoid infection after the pandemic for our guest health by our brand. Thank you

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Public Relations Manager on 27 Oct 2022
Dear Connie, Thank you for staying with us and taking the time to review our hotel. We are happy to see that your stay was a perfect 10. We look forward to seeing you again in the near future.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Unacceptable
The lobby was locked the entire time. We were given the free breakfast once which consisted of bagels and stale cereal. We had only 1 towel in the room and had to go down and ask for towels but again the lobby was locked so we had to ring the boorbell and wait at least 7 minutes before someone came. It was stated that the lobby and breakfast was closed because of the hurricane but weirdly enough the day it hit was the only day breakfast was available. Not happy with the service at all.
Stayed 3 nights in Sep 2022
Response from Public Relations Manager on 2 Oct 2022
Dear Valued Guest, Thank you for taking the time to review us. We apologize for any inconveniences you may have experienced during your stay. We sincerely hope you would have reached out to front desk regarding your concerns, giving us an opportunity to make things right. Once again we apologize for any inconveniences and hope to see you in the near future.

8/10 Good

Mary Nelle

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Public Relations Manager on 7 Sept 2022
Dear Ms Nelle, Thank you for taking your time to rate our hotel. We would have loved to have heard about your stay and how we could've made it a perfect 10. Hope to see you again in the near future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The towels, sheets, and various places in the room were not clean, and contained spots. The tissue box had 2 tissues in it before the box was empty. The front desk attendant was excellent. However, the cleanliness of the rooms (as my family had 3 of them) were not up to par at all (speaking as someone who works in the health industry).
Stayed 2 nights in Sep 2022
Response from Public Relations Manager on 5 Sept 2022
Dear Valued Guest, Thank you for taking the time to review us. We apologize for any inconveniences you may have experienced during your stay. We sincerely hope you would have reached out to front desk regarding your concerns, giving us an opportunity to make things right. Once again we apologize for any inconveniences and hope to see you in the near future.

4/10 Poor

Charlayne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I did not like that this hotel did not have any cleaning services during the stay at the hotel. I frequent this hotel because of the price in the area. Hotel appears clean but there was no clean up of the room and towels were at a minimum. Overall stay was ok.
Stayed 2 nights in Jul 2022
Response from Public Relations Manager on 20 Jul 2022
Dear Valued Guest, Thank you for taking the time to review us. We apologize for any inconveniences you may have experienced during your stay. We sincerely hope you would have reached out to front desk regarding your concerns, giving us an opportunity to make things right. Once again we apologize for any inconveniences and hope to see you in the near future.

8/10 Good

Quinton

Liked: Staff & service, amenities, property conditions & facilities
Everything was vreat except my air unit was leaking from the inside
Stayed 2 nights in Jul 2022
Response from Public Relations Manager on 20 Jul 2022
Dear Valued Guest, Thank you for taking the time to review our hotel. Due the the Summer heat moisture tends to build up inside of the AC units will sometimes leak a little. We do apologize for this inconvenience. We look forward to seeing you again in the near future.