Desk, laptop workspace, blackout curtains, iron/ironing board
Check availability

Reviews of Comfort Suites Lake Charles

2.5 out of 5
Comfort Suites Lake Charles
1016 N Martin Luther King Hwy, Lake Charles, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 423 out of 1002 reviews" "
Rating 8 - Good. 330 out of 1002 reviews" "
Rating 6 - Okay. 129 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 51 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Thanks to a severe thunderstorm, we were able to determine that all their emergency lights worked well. Staff available during power outage. Property is in an Industrial area, but near the freeway.
Stayed 1 night in May 2024
Response from Sophia CSR on 24 May 2024
Hi William,Your review is greatly appreciated. We thank you for recognizing the service of our staff. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We will strive for the best and look forward to serving you again here!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and comfortable. Staff very pleasant.
Stayed 1 night in May 2024
Response from Sophia CSR on 13 May 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

10/10 Excellent

Tamara, Inglewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice! The bed was divine and slept so good. The breakfast was amazing - those biscuits reminded me of my grandmothers! It was centrally located to everywhere I needed to be - so I will definitely be back
Stayed 2 nights in May 2024
Response from Sophia CSR on 8 May 2024
Dear Guest,Thank you so much for your wonderful feedback! We're glad to hear that you had a fantastic experience with us. Providing exceptional service, comfortable accommodations, and delicious breakfast are our top priorities, and we're delighted that we could exceed your expectations. We look forward to welcoming you back on your next visit!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean rooms.
Stayed 1 night in May 2024
Response from Sophia CSR on 8 May 2024
Dear Guest,Thank you for acknowledging our efforts in maintaining clean rooms. We strive to provide a comfortable and pleasant stay for all our guests. If there's anything more we can do to enhance your experience, please let us know. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Stephanie

Liked: Staff & service, property conditions & facilities
Smoke free
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,Thank you for taking the time to share your wonderful rating and review. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

James

It’s a nice place to stay
Stayed 1 night in Apr 2024
Response from tlg on 23 Apr 2024
Thanks for the kind words and hope to see you again

8/10 Good

Sharonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 1 night in Apr 2024
Response from tlg on 23 Apr 2024
we strive for the best for our employees and hopefully it is passed down to each guest...thank you

2/10 Terrible

Jaden

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really dirty and unsanitary.. whoever cleans the rooms needs to be fired.. overall the hotel is really dirty wasn’t like the pictures at all.
Stayed 3 nights in Apr 2024
Response from tlg on 16 Apr 2024
I am so sorry that you experience was not at our best we strive for each and every stay to be the best.again we will check with all here to see where we failed

10/10 Excellent

Christal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay it was everything I could ask for and more.
Stayed 3 nights in Mar 2024
Response from tlg on 26 Mar 2024
We appreciate you kind words about your stay with usand thanks for sharing itwe are doing our best to make each stay the best one

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean, great breakfast and service
Stayed 1 night in Mar 2024
Response from tlg on 26 Mar 2024
We appreciate you kind words about your stay with usand thanks for sharing itwe are doing our best to make each stay the best one

10/10 Excellent

Stephen, Hammond

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just fine A little pricey for room Bad mattress
Stayed 1 night in Mar 2024
Response from tlg on 26 Mar 2024
Thank you for taking the time to send in your response.

10/10 Excellent

Cedric

Stayed 3 nights in Mar 2024
Response from tlg on 13 Mar 2024
thank you for such a great response

10/10 Excellent

David

Stayed 2 nights in Mar 2024
Response from tlg on 16 Apr 2024
thank you for such a good response to our Hotelcome back and see us real soon....

10/10 Excellent

Norel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, right of hwy 10 Restaurants close by
Stayed 1 night in Mar 2024
Response from tlg on 6 Mar 2024
thank you for such a quick and great responsewe are glad that you enjoyed your stayand hope to see you again,,,management

10/10 Excellent

Chandra

Travelled with family, Travelled with partner
Liked: Staff & service
Good value
Stayed 1 night in Mar 2024
Response from tlg on 4 Mar 2024
Thanks for your kind words....we are glad your stay with us was as good as we had hoped it to be

8/10 Good

Junaid

Stayed 1 night in Feb 2024
Response from tlg on 26 Mar 2024
We appreciate you kind words about your stay with usand thanks for sharing itwe are doing our best to make each stay the best one

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is under construction and has only been owned by this person for about 6weeks. The staff goes above and beyond. It needs work, but I'm sure it will be great with the care they take to fix it up.
Stayed 2 nights in Feb 2024
Response from tlg on 26 Feb 2024
And truly we are striving to be the bestthank you

10/10 Excellent

Twajuana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from tlg on 23 Feb 2024
We appreciate your kind words and hope that we can continue to exceed your expecitaions

6/10 Okay

Bryan

Travelled with family
Liked: Staff & service
The owner of the hotel is extremely nice and hopefully he can make a change. He is new to the hotel and trying to do his best to make it look nice and bring it up to par. Unfortunately, there’s not much she can do about the customers that stay there, due to the price rust is not an extremely high rate.
Stayed 2 nights in Feb 2024
Response from tlg on 23 Feb 2024
thank you for your kind words and hopefully by the next stay for you we are at out best....

10/10 Excellent

Jennifer, Pilot Point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, highly recommend off of I10!
Stayed 1 night in Jan 2024
Response from tlg on 26 Feb 2024
We are glad you had such a Great Stay

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property did not have hot water and the refrigerator did not work in our room
Stayed 2 nights in Jan 2024
Response from tlg on 26 Feb 2024
thank you for your response we have had someone check in on your concerns and making them work

8/10 Good

Deon

Stayed 1 night in Dec 2023
Response from tlg on 10 Jan 2024
Thank you for your response we happy that your stay was great see you again.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and personable. While the property itself was a bit "worn," it was clean and the bed was comfortable. The breakfast was also very good!
Stayed 1 night in Jan 2024
Response from tlg on 10 Jan 2024
Thank you for your response and we are under new ownership and are constanly making changes thanksfor bearing with us...

10/10 Excellent

Muriel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from tlg on 1 Jan 2024
Thanks for your response and we hope to see you soon.we are happy your stay was greatThanks Front Desk Manager Tommy

8/10 Good

Tim

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from tlg on 1 Jan 2024
We will try to make it a 5/5 stay next time but we do appriciate your approval of this property

6/10 Okay

Zuly

Stayed 1 night in Dec 2023
Response from tlg on 1 Jan 2024
We would like to know what can we do to make your stay a 10/10 on your next visit with usthanksfront desk manager Tommy

8/10 Good

tiffany

Travelled with family
Liked: Amenities, property conditions & facilities
Decent stay. Beds are very comfortable. Slept well.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Room smell horribly, fantastic staff
Our front desk gentleman was amazing. His name is Maulikkumar Mahida. The hallway and rooms reeked horribly of cigarette smoke, BAD. They are aware and have purifiers going in the hallways. Maulikkumar was amazing and showed us several different rooms, unfortunately, my Mom has COPD and we were unable to stay. He was amazing and immediately refunded our stay and was so kind! Thank you for understanding Maulikkumar.
Stayed 1 night in Oct 2023
Response from mike on 25 Oct 2023
Thank you so much. i do not refund money because hallway or rooms smell like cigarette, i refund money because i do not like argue with my guest and your mother have COPD. but just let you know on 2nd floor i have 27 rooms no body complain any thing abut smell . and after you left i give same room to another guest. and he have no problem.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
business trip clean room good location average breakfast
Stayed 1 night in Oct 2023
Response from mike on 25 Oct 2023
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

6/10 Okay

Forest

Liked: Staff & service
Friendly staff, rooms and facilities were not up to the rating when we booked our room.
Stayed 1 night in Oct 2023

8/10 Good

Lee Bessie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from mike on 25 Oct 2023
Dear Lee,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

10/10 Excellent

scott

Travelled with partner
I like it because it was clean and breakfast was good. Bed was comfortable.
Stayed 1 night in Oct 2023
Response from mike on 25 Oct 2023
Dear Scott,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Good breakfast. Friendly staff
Stayed 1 night in Oct 2023
Response from mike on 4 Oct 2023
Dear Mark,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from mike on 4 Oct 2023
Dear Connie,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from mike on 4 Oct 2023
Dear Anthony,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

4/10 Poor

Regina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and smelled very muggy.
Stayed 1 night in Aug 2023
Response from mike on 4 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.We hope to see you again soon.Sincerely,GMComfort Suites Lake Charles

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from mike on 4 Sept 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

8/10 Good

Mark

Stayed 2 nights in Aug 2023
Response from mike on 4 Oct 2023
Dear Mark,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

10/10 Excellent

MARCO

Stayed 1 night in Jul 2023
Response from mike on 4 Aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Cameron

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I will say, the staff definitely tries to make this hotel nice but overall, it’s just a really old hotel. The outside and pictures look nice but it’s different once you get inside. Our toilet bowl was stained yellow and the room smelled old. This is definitely a “you get what you pay for” property and the price accurately reflects that.
Stayed 1 night in Jul 2023
Response from mike on 4 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

8/10 Good

KATHLEEN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pretty nice property with large rooms. The pillows were not comfortable to me bt the others were happy with them
Stayed 2 nights in Jul 2023
Response from mike on 4 Aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Yangsook

Liked: Cleanliness, staff & service, property conditions & facilities
The property was not new but the maintenance was good.
Stayed 1 night in Jul 2023
Response from mike on 4 Aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Irma

Room was average.
Stayed 1 night in Jul 2023
Response from mike on 4 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

8/10 Good

Sergio

Stayed 1 night in Jul 2023
Response from mike on 4 Sept 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

2/10 Terrible

Charmaine

Stayed 2 nights in Jul 2023
Response from mike on 4 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

10/10 Excellent

deborah

Stayed 1 night in Jul 2023
Response from mike on 4 Aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Ricarlo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It’s Clean N Quit
The air cuts off in the middle of the night. For about 2 hrs. Other then that it was a nice stay. Would stay again just a different room.
Stayed 1 night in Jul 2023
Response from mike on 4 Aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from mike on 4 Aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient
The hotel was nice and convenient. Staff was super friendly. I will definitely be staying here again. The only concern i have is the pillows are too soft. Other than that, a great stay.
Stayed 1 night in Jul 2023
Response from mike on 7 Jul 2023
Dear Raul,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

10/10 Excellent

daquinjamen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from mike on 7 Jul 2023
Dear Daquinjamen,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles