This was our 4th visit to Lotus Therme but our first since the change-over to the new owners.
While the facility is still a wonderful place, we did notice a few things that have slipped in standards for a 5 Star hotel. Firstly, the facial and toilet tissues are very rough compared to what one expects at this level. It also appears that the carpets have not either been cleaned or replaced in quite some time with the sides being very dark and dingy and therefore dirty looking.
Also, the smoking are is directly outside of the door leading to the pool form the main bar area meaning one has to walk through clouds of smoke on the way outside or, if sitting inside, the smoke billows in each time the door opens.
I had a pedicure in the Spa area and though the quality of the procedure was fine, the piped in Rock music was not! One goes there to relax!
On the positive side, the buffet meals were all very good with a good variety, well served.
Have never written a review before but had to about this apartment as I feel the add is deceptive. When we booked the Expedia ad said we were booking a 2bed apartment with dishwasher and washer/dryer. We were paying over £100 a night, but it looked worth it as it was new and right on the lake. When we arrived we were given keys to an apartment that had 1 bedroom and no dishwasher or washing machine. There might have been times that the appliances wouldn't have bothered me but we had specifically booked this apartment as we were half way through a long trip and needed to wash clothes! I went back to reception to try to sort it out and spent about 10 minutes with the receptionist speaking very poor English who just kept telling me they had washing machines but only the housekeepers could use them. Eventually I managed to persuade her to call a manager for me, but only after asking for my money back. The manager thankfully spoke perfect English and tried very hard to help us. He moved us to a 2 bed apartment that had a dishwasher, but said none of the apartments had washing machines (there was the plumbing for it in the bathroom, but I guess they just never bought them). He offered to let us use the housekeepers room and for the sake of not having to find another room for the night I accepted (this did prove rather stressful though, as no one passed on the message to the next receptionist who then accosted me later on as if I was a washing burglar or something!).
This hotel is unique and very comfortable. The spa area is outstanding. The rooms are all different in style and size. The breakfast buffet is average but all you really need. Cloe to the bus and train station and also a short walk to the center park and shopping area. We stay here again for sure.
The luxurious Best Western Janus Atrium hotel is the first Hungarian boutique hotel located in the heart of the city of …More
Bar open at night but the only people there the night we went down were staff and they seemed more interested in their own private music show than customers. However, I could not really blame them - the bar seems to be hidden away and poorly advertised so I guess no one knew it was there! This complex is aimed at families and a quiet break. Rest and relaxation. We needed the rest and it suited us well. There is a garage just five minutes walk away with 'supplies' of snacks and beer! Another five minutes as you are at the supermarket which was well stocked. Another five minutes again and you are on the main street with restaurants. Heviz is not exactly a bustling town - we could only find one street with anything like 'life'. Again, this is a restful place not one to dance the night away! The thermal 'pond' is well worth the money. We paid for four hours and used all four hours up.
Traveller from england
Club Dobogomajor offers comfortable 3-star serviced apartments in Heviz, Hungary , near the thermal lake. After …More
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