The Porta Hotel del Lago was better than we expected. The rooms were very clean, the hotel and grounds are well looked after. Our view of the volcanoes was awesome. The staff were very helpful, polite and courteous. We would definately stay here again. It is a two minute walk to shops and restaurants on Calle Santander.
Overall this is an excellent place for quiet reflection. Absolutely beautiful natural setting. The staff is excellent. They write you ahead of your stay and actually alter the food to your tastes. You must be in good physical condition for this hotel. Of the 4 casas ("rooms") 3 require a great deal of climbing steps on the side of the mountain. These required climbs is the sole reason for the 4 stars on facilities.
They operation solely on solar power. This resulted in the room being so dark during the night that even with every available light in the room you could not read a book. However with with exception of the room lighting, this facilities and are excelletn
We spent 2 nights at Hotel Regis this last weekend for a quick adventure while we were in Guatemala for work. The price was significantly lower than the competition, which is shocking because the resort is adorable, well kept, in the perfect location and the staff was friendly and helpful. I'd definitely stay there again.
I felt very very welcomed. The front staff is very nice. They showed me to my room and gave me a tour of the hotel. They acknowledged me by my name and every so often double checked on me. The people that come to the hotel are very friendly. The food menu is fabu...you have a variety to choose from. I strongly recommend. The overall energy at the hotel is very positive and loving.
The wait staff were very helpful and accomadating. The restaurant food was excellent and the view of the area was probably the best. The location was superb and out of the way enough to not be load or affected by street noise but it was right off the main street. The room was clean and had AC but the bed was a little lumpy. That is the most negative thing I have to say about the place. I have travelled throughout Guatemala and Central America and this place is definatly one to consider on your future travels.
It was a good experience. There are many amenities and the hotel staff are very nice.
Just an older building that could use some decorating and updating.
We were there for business and the wifi only worked in the lobby area. We couldn't get it in our room at all.
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