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Reviews of Msquare Hotel

3.5 out of 5
Msquare Hotel
34A Remi Fani-Kayoed Avenue, Ikeja, Lagos

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 50 reviews" "
Rating 8 - Good. 16 out of 50 reviews" "
Rating 6 - Okay. 11 out of 50 reviews" "
Rating 4 - Poor. 6 out of 50 reviews" "
Rating 2 - Terrible. 5 out of 50 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Dipson

Staff need to be more friendly, this is my second time of lodging at this hotel. First time was excellent no complaints.
Stayed 8 nights in Jan 2024
Response from Ola on 27 Mar 2024
Thank you for your kind words! We're thrilled to hear that you had a great experience at our hotel. It was a pleasure having you as our guest, and we look forward to hosting you again in the future.

8/10 Good

Prince

Liked: Cleanliness, staff & service, amenities
No hot water, room safe is not working
Stayed 3 nights in Dec 2023
Response from Ola on 28 Mar 2024
We're sorry to hear about your experience. We apologize for any inconvenience you faced and appreciate your feedback, as it helps us improve. Please reach out to us directly so we can address your concerns.

6/10 Okay

Oluwatobi

Liked: Staff & service
Had a good stay
Stayed 1 night in Nov 2023
Response from Ola on 28 Mar 2024
Thank you for taking the time to share your feedback. We're glad you enjoyed your stay with us and hope to welcome you back soon!

8/10 Good

Jon

Liked: Cleanliness, room comfort
Disliked: Staff & service
Would hace stayed again but
Most of the service staff were good, includes security &house keeping. Some of the front desk stsff were good except the lead female was obnoxious, rude and I unfriendly.
Stayed 3 nights in May 2023
Response from FRD on 17 May 2023
We appreciate your feedback and patronage, looking forward to welcome you back soon

8/10 Good

Chikezie

Business traveller
Services were fair enough
Stayed 1 night in May 2023
Response from FD on 17 May 2023
Thank you for your feedback

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really good, minus the bad roads to get there. The breaksfast and facility itself is really good. It's worth every penny, go check them out. My husband and I enjoyed our stay there. The staff is friendly and professional as well..
Stayed 4 nights in Feb 2023
Response from Ola on 28 Mar 2024
We're thrilled to hear about your wonderful experience at our hotel! Thank you for choosing us and for taking the time to share your positive feedback. It's great to know that you enjoyed your stay. We can't wait to welcome you back for another memorable visit.

6/10 Okay

ARTHUR

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. Neighborhood is very safe. But I was very disappointed that no internet service was available during my entire stay despite the repeated promise to fix the problem.
Response from Ola on 28 Mar 2024
We're thrilled to hear about your wonderful experience at our hotel! Thank you for choosing us and for taking the time to share your positive feedback. It's great to know that you enjoyed your stay. We can't wait to welcome you back for another memorable visit.

2/10 Terrible

MARIE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like nothing about this hotel that was very dirty. I left after one night and waiting to be reimbursed the 11 other days I paid for
Stayed 11 nights in Jun 2022
Response from Msquare on 20 Jun 2022
We appreciate your feedback, we notice that nothing was wrong with your room because our staff asked if they can change your room and you said your sister has book another hotel for you. The room you book was not refundable. We will like to compensate you with a free night when you are ready. Thank you for your patronage

6/10 Okay

Emmanuel

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Just one of those days
The whole facility needs an upgrade and the service needs to get better especially the guys at the kitchen. I enjoyed having the guy at the bar around cause he has a way of making our stay worthwhile. The lady at the front desk is an asset did a very commendable job to make me stay an extra night after the first days horror. In all I will rate MSquare a 5 over 10.
Stayed 1 night in May 2022
Response from Kate on 15 Jun 2022
Thank you for your feedback and patronage

8/10 Good

Kayode

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2021
Response from Msquare on 14 Dec 2021
We appreciate your feedback and patronage, hope to see you again

6/10 Okay

David

Stayed 1 night in Nov 2021
Response from Msquare on 14 Dec 2021
Thank you for your patronage

8/10 Good

Jeffrey owie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the price was reasonable, staff were friendly and helped me with my luggage upstairs.
Stayed 2 nights in Nov 2021
Response from Msquare on 14 Dec 2021
We appreciate your feedback and patronage

10/10 Excellent

IHUOMA

Stayed 1 night in Aug 2021
Response from Ola on 28 Mar 2024
Thank you for your kind words! We're thrilled to hear that you had a great experience at our hotel. It was a pleasure having you as our guest

2/10 Terrible

Akinlolu

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2021
Response from Ola on 28 Mar 2024
Thank you for your kind words! We're thrilled to hear that you had a great experience at our hotel. It was a pleasure having you as our guest

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Facility, Staff and cleanliness
Stayed 1 night in Jun 2021
Response from Ola on 28 Mar 2024
We're thrilled to hear about your wonderful experience at our hotel! Thank you for choosing us and for taking the time to share your positive feedback. It's great to know that you enjoyed your stay. We can't wait to welcome you back for another memorable visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021
Response from Ola on 28 Mar 2024
Thank you for your kind words! We're thrilled to hear that you had a great experience at our hotel. It was a pleasure having you as our guest

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent and good value for money . i enjoyed thr dtsy snd eill consider using it in yhe future
Stayed 1 night in Feb 2020
Response from OPM on 17 Feb 2020
Hello Thank you for your feedback and patronage, we happy to serve you and looking forward to welcome soon.

8/10 Good

Milah, Sparta, Ga USA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than I expected for the price and I enjoyed the staff
Stayed 7 nights in Jan 2020
Response from Management on 1 Feb 2020
Hello Thank you for your feedback and patronage, we happy to serve you and looking forward to welcome soon.

4/10 Poor

Tancierr, Usa

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was helpful... The hotel could be updated. There should be more than one set of keys for hotel rooms. Staff is super loud in the mornings.During my stay, i had to keep switching rooms. I would not recommend this place.
Stayed 7 nights in Jan 2020
Response from Management on 1 Feb 2020
Good day, We don’t issue more than one key for one occupancy room, we will appreciate if we can know the area you want us to update. We do update every year between January and February. The noice on that day was from guest preparing for wedding that day, we are sorry for the inconvenience. Kindly give us another opportunity to serve you.

6/10 Okay

LRB, Dallas, Texas

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Restaurant staff was great, very helpful, but front desk manager was not great. Tried to put me in a room that was below the level I paid. When I protested, he claimed that he was placing me in a room "to rest while waiting." I had to wait for the room I booked to be ready.
Stayed 1 night in Jan 2020
Response from OPM on 27 Jan 2020
Good Afternoon Mrs. Lynn Baker, Firstly, We are sorry for any inconveniences you had during your stay with us. Kindly be informed that you were not given a lower room than what you paid for. As a means of explanation the initial room you were given is the same "room type" you booked for, just that the room is on our other wing and that was why we moved you to a room you are more comfortable with after the complain. Once again We are sorry for any inconveniences Thanks for staying with us, We appreciate your feedback and We look forward to welcoming you soon.

2/10 Terrible

PRINCERICHARD, BERMUDA

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel has the worst service record of any hotel i ever stayed in. The staff were rude and acted as if you were disturbing them with your request for a wifi code. Frankly, I dont know how they got a 3 Star rating. They were so slow its embarrassing. I wont stay there if its the last hotel available. There was no manager on Duty or they refused to call the manager? The only reason they have any clients is cos they are the low priced but guess you get what you pay for, Appalling!!
Stayed 1 night in Jan 2020
Response from Management on 15 Jan 2020
We are sorry we didn’t meet your expectations and we know your are angry because we can’t allow you to do early checking (around 10am). The fact was that we are fully book a night before and the rooms are not ready. We will appreciate it, if we can get a notice or request of early checking so that we can advise about the possibility. We appreciate your feedback and patronage

6/10 Okay

Magnus Edoghogho

Business traveller
Liked: Room comfort
Poor customer service
Small room,with roaches.only one towel was provided.Breakfast was only provided for one guest instead of two.They request for additional money for breakfast for the other guest which was very bad,checking process was not smooth there were so much lack of coordination. There was no proper organisation of guest Food was not tasting good
Stayed 1 night in Jan 2020
Response from Management on 11 Jan 2020
We are sorry about your experience with our hotel, our single rooms up to deluxe are for 1 breakfast. And about the taste of food, this is first time of hearing this, we will surely work on it. Thank you for the feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in gra ikeja, safe and quiet area , walking distance to restaurants super markets.
Stayed 4 nights in Oct 2019
Response from Management on 11 Jan 2020
Thank you for the feedback and patronage, hope to see you soon

6/10 Okay

olayinka

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Room 102 very disappointing with no ventilation
Unfortunately I was given a room 102, this room had a shower with no window and also no ventilation, there were mould and black stuff on the bathroom, unfortunately because I checked in after 11pm, I was so tired and I just wanted to go to bed to sleep. The following day I spoke to the manager who gave me a room upgrade which was a nice gesture. But unfortunately there were issues with this room as well. Also at breakfast, I was told breakfast was for one when my booking said breakfast was for two. This similar thing happened when I visited in May, so it was very disappointing to have waiters harassing you, because I basically lost my appetite and left the breakfast room. I have raised some of the issues but it is my hope that other customers do not experience this and can validate if there has been improvement after this stay and review was left. I surely do like to stay in Ikeja during my visit and I hope I can leave a more positive review by my next visit
Stayed 4 nights in Dec 2019
Response from Management on 11 Jan 2020
We are sorry about your experience with our hotel, our single rooms up to deluxe are for 1 breakfast.we will surely work on it. Thank you for the feedback.

4/10 Poor

olayinka

Disliked: Cleanliness, property conditions & facilities
disappointed with their level of standard
It was a bit disappointing this stay, as found a cockroach in the room, also the fridge was not working and neither was the the telephone in the room. I did speak with the manager which according to her left them to doing some fumigation. Also it was not right that the staff where harassing me about breakfast been for 1 person when my booking stated for 2. my review is to let other guess evaluate whether an improvement has been made or during their visit still same problems are been experienced. The manager Mrs Funke has been helpful during my stay I will have to commend.
Stayed 1 night in Dec 2019
Response from Management on 11 Jan 2020
Thank you for the feedback, that was a bad experience. We are always welcome your feedback for improvement.

8/10 Good

Edith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Divided but Comfortable!
My stay was overall awesome., The staff; excellent at their duties. They were warm, friendly, respectful and helpful. The Supervisor & manager were very accommodating and though the Road situation was clearly beyond their control, they managed to make their guests comfortable while you are on the premises. Comfortable beds, good water pressure and shower, good selection of entertainment stations, and most importantly 24/7 electricity. Concerns & Observation; My one complain was the Road access to get to the hotel.... Terrible, terrible, terrible Road. It was Flooded, Uneven, & Muddy my whole duration of 5night stay. I had a small fridge that from the exterior Look you don’t want to touch, let alone put ur consumables inside. Will I stay their again? Possibly, because it is close to the international airport without the airport noise. I gave 4-Stars less one because of the Road situations. Recommendation: I recommend, they partner Up with a Carb company (Off Road Vehicles) to pick up guests from the airport and out of the hotel, so their guests don’t run into the issues I had with Uber drivers cancellation on me ones they got to the neighborhood. This will help their business traffic & retention until they get the road fixed. P.S., the management should consider a walk through of their rooms and update fridge and interior wall paint
Stayed 2 nights in Oct 2019
Response from Management on 21 Oct 2019
Hello Edith Thank you for the feedback, hope to see you soon and our Hotel will surely fix the road.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly. I loved the hotel for it’s price and closeness to the airport (about 15 minutes without traffic). One area of suggestions and this for Expedia and Msquare Hotel. Make the pricing options C L E A R when booking for the number of guests included with complementary breakfast. I booked my room for 2 adults and the next morning when my husband and I arrived to eat breakfast we were made aware that my reservation ONLY included 1 person for breakfast. I was a little taken back by this ordeal. But the manager met with me and my husband and settled the matter. She was very friendly and informative.
Stayed 3 nights in Jul 2019
Response from Management on 28 Aug 2019
Thanks for staying with us. We appreciate your feedback! Looking forward to see you soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More Potential!
Complimentary Breakfast wasn’t issued. The lower rooms have no cell reception so basically no comms. The AC wasn’t as cool as should be. Service was excellent; hotel was clean but things like AC, Network meant that they could be doing better.
Stayed 1 night in Jun 2019

6/10 Okay

olayinka

Liked: Staff & service
Okay hotel but still needs attention to details.
Hotel was okay but I was allocated different room. Some rooms where not properly checked. Some did not have a shower head., no safe, on arrival there was no fridge. Also I was allocated a bathroom with no window. Room 102. Also staff were argumentative when I told them my breakfast was for two people and they said only one for breakfast. I had to show them my booking confirming that. Also when I requested for ice. I was told I have to pay for ice. The bar man charged 550 for a small bottle of water and brought two small cups of ice. So when I told them I needed a bucket of ice he told me it was 650 naira to get ice. Very strange. Also some of the short have black stains inside which is a bit disgusting. Also some room had no mirrors at all in them. Room should be checked before allowing guest to check into rooms
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2019
Response from Msquare on 18 May 2019
Thank You for coming, looking forward to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place, staff very pleasant and accommodating. Overall positive experience. Will definitely recommend
Stayed 1 night in Apr 2019
Response from OPM on 24 Apr 2019
We are glad you enjoyed your stay. Hope to see you soon. Thanks for the feedback

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Msquare on 18 May 2019
Thank you for the feedback back, See you soon

2/10 Terrible

S

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room we were given was significantly smaller and lower quality than pictured. I wouldn't even be sure the pictured room was in this hotel. This sort of intentional deception needs to be punished.
Stayed 1 night in Mar 2019
Response from Mgr on 29 Mar 2019
Was nice having you around, all the pictures on the web are taking right at the Hotel. Hope to see you soon and we will be glad to show you around.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice!
Slight delay with check in but bar that experience eas fantastic, top notch customer service!
Stayed 1 night in Mar 2019
Response from Mgr on 29 Mar 2019
Happy that you experience our hospitality, thank you for the feedback. Hope to see you soon.

6/10 Okay

IKE, Washington DC, US

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
This is my 2nd stay at this property. The rooms, dining and lobby are clean and good. Staff at front desk and kitchen were helpful and friendly. I had the opportunity to meet the owner - cool guy. But I cannot trust the hotel's management (manager) to be truthful to their words or keep their promise to clients especially if you have a complaint. The manager made an extra effort to protect an (independent airport shuttle driver) employee by trying to convince us (and her boss) that our prior complaint about the employee was essentially invalid even when the facts presented showed otherwise. As a result, she would not honor a (compensation) offer she made to us (that we didn't asked for) due to the complaint we made. We found that dishonest, and that action resulted in us going to a different (beautiful) hotel in Ikeja for the rest of our stay. We may stay at this hotel again but only if we have no other choice.
Stayed 1 night in Mar 2019
Response from Ola on 29 Mar 2019
I was happy to meet you and so glad that you enjoyed our hospitality. Hope to see you when you come back so that we can talk about the compensation. Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet lovely hotel hidden in Ikeja GRA. The staff were welcoming, willing to help and polite.
Stayed 5 nights in Sep 2018
Response from Msquare Hotel on 26 Feb 2019
Thank you very much for your review. We are looking forward to welcoming you soon again to our Hotel

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and secured. Staffs were exceptionally friendly and professional. Had an excellent discussion with the operational manager who showed a first class customer service with an excellent communication skill. Very impressed !!
Stayed 3 nights in Feb 2019
Response from Msquare Hotel on 26 Feb 2019
Thank you very much for your review. We are looking forward to welcoming you soon again to our Hotel

8/10 Good

Verified traveller

Travelled with family and small children
Was clean and staff was helpful. WiFi worked well.
Stayed 1 night in Dec 2018
Response from OPM on 8 Jan 2019
We're so glad to hear this, – thanks for your review!

4/10 Poor

Josiah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
It didn't seem tje hotel was expecting me because it took a while for them to find my reservation. Finally they found it and took me to the room; neat and decent but the shower door was broken. No offer toneven take mebto another room, their reson was that no other room of the standard i booked. It was so bad that there wasn't even tissue paper in the toilet. Anyway, i just decided to stay because it was only for a night. I did not see professionalism or customer service in the staff at all.
Stayed 1 night in Oct 2018
Response from Mgr on 29 Mar 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t like internet access. They really need to work on that
Stayed 3 nights in Oct 2018
Response from Ola on 8 Nov 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

SamTbrown, Abuja

Liked: Staff & service
Excellent staff. The manager is very excellent . Such a lovely woman with an excellent interpersonal skill. I am so proud to introduce this uniques place to all my friends in UK. The front desk staff are super good as well especially Godwin and Kate many thanks for your uniques personality . You both , your entire staff and management are super great.’
Stayed 1 night in Oct 2018
Response from Mgr on 29 Mar 2019
Happy that you experience our hospitality, thank you for the feedback. Hope to see you soon.

8/10 Good

Bayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and courteous staff, prompt service upon request, very good beds and pillows. The only negative was the pricey breakfast for the second guest.
Stayed 2 nights in Sep 2018
Response from Ola on 8 Nov 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

Mo, United States

Liked: Staff & service
Disliked: Room comfort
Average Hotel
Hotel is not located in a location where you have easy access to activities, restaurants, etc. Our room had small window where you can't see anything but the back of another building. Our sheets had to be changed on our arrival because they wasn't clean.
Stayed 2 nights in May 2018
Response from Mgr on 29 Mar 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

BabaIke, Wash DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hidden Jewel
My experience on April 3rd was great from the staff, to the room service and delicious food, to the cleanliness, and more. I would highly recommend an alternative to the airport service currently offered by a private person on behalf of the hotel. That was a terrible service. However, I will stay at MSquare again and recommend it to friends.
Stayed 1 night in Apr 2018
Response from Mgr on 29 Mar 2019
Happy that you experience our hospitality, thank you for the feedback. Hope to see you soon.

10/10 Excellent

ade, united kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent facilities
excellent facilities that can be compared with western standard. hot showers and clean big standard rooms. I will definitely come back. easy booking with expedian too
Stayed 1 night in Feb 2018
Response from Mgr on 29 Mar 2019
Happy that you experience our hospitality, thank you for the feedback. Hope to see you soon.

10/10 Excellent

kelly, smyrna de

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel was outstanding. The staff was so pleasant and so accommodating . Everything was great. Rarely any outages with electricity and if so it was on within minutes. Would recommend this hotel
Stayed 8 nights in Oct 2017
Response from Msquare on 8 Nov 2017
Was nice having you sir, hope to see you soon. Thank you for the recommendation

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for comfort.
I enjoyed my stay for the six night that i lodge there. The staffs have this warm welcoming smiles. They were so lovely and always wanting to render a helping hand. I will lodge there again and i recommend it also.
Stayed 6 nights in Sep 2019
Response from OPM on 4 Oct 2019
Thanks Ms. Maureen for leaving such a nice review. We are glad you rejoiced your stay with us.

4/10 Poor

SHUHUI

Disliked: Staff & service, property conditions & facilities, room comfort
房間太小,廁所門都無法關
Stayed 1 night in Jun 2019