Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
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Reviews of Dorsett Grand Labuan

5 out of 5
Dorsett Grand Labuan
462 Jalan Merdeka, Labuan, Sabah

Reviews

8.2

Very good

Rating 10 - Excellent. 42 out of 134 reviews" "
Rating 8 - Good. 62 out of 134 reviews" "
Rating 6 - Okay. 22 out of 134 reviews" "
Rating 4 - Poor. 6 out of 134 reviews" "
Rating 2 - Terrible. 2 out of 134 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand old hotel with excellent staff. Though certain areas are showing there age the overall experience was wonderful. I personally love the detailed woodwork, marble and grand staircases. Room was large with a conformable bed. Staff were very helpful, thank you to Irvilla, Danial and Merza fir all you help and thoughtfulness. Breakfast was presented beautifully with plenty of options. Overall a great experience.
Response from Faridah Ahad on 3 Mar 2024
Dear Janice,Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking Times Square and only a few mins walk into the centre of Victoria where you’ll find lots of bars, restaurants and shops etc. Good WiFi in rooms. Rooms are a little old/tired around the edges but extremely comfortable and a great size. It’s a shame that the small balcony is frequently visited by pigeons who like to leave their mark. Overall, a great stay.
Stayed 1 night in Jan 2024
Response from Faridah Ahad on 22 Jan 2024
Dear Sarah, Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better.Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,

10/10 Excellent

Hussain munawer bin

Stayed 1 night in Nov 2023

10/10 Excellent

Terence

Travelled with family
Liked: Staff & service, amenities
There was a problem with bathroom cleanliness on arrival - this was dealt with effectively and not an ongoing problem. Building having a re-paint: front done and looks good; back will look equally white fresh when finished.
Stayed 8 nights in Nov 2023
Response from Faridah Ahad on 4 Dec 2023
Dear Terence, Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better.Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,

6/10 Okay

Alain

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for some, not far to airport (but Labuan is quite small) Property have seen better days, hotel is aging and it shows, even if it is well cleaned. But there is not really a choice in Labuan.
Stayed 2 nights in Jul 2023
Response from Faridah Ahad on 13 Sept 2023
Dear Alain, Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better.Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Faridah Ahad

6/10 Okay

William

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel. Better options elsewhere within easy walking distance to dining and shopping.
Stayed 2 nights in Jul 2023

8/10 Good

ANUAR

Stayed 1 night in May 2023

2/10 Terrible

Calvin

Stayed 2 nights in Dec 2022

6/10 Okay

JEAN-PIERRE

Stayed 2 nights in Nov 2022
Response from Gary Ronaldo Albert on 17 Nov 2022
Dear JEAN-PIERRE,Thank you for your rating and we look forward to welcoming you back to Grand Dorsett Labuan.Best regards,

8/10 Good

ANUAR

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel, good location and friendly staff.
Stayed 1 night in Sep 2022
Response from Gary Ronaldo Albert on 7 Oct 2022
Dear ANUAR,Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan.Best regards,Gary Ronaldo Albert

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Patrice

Business traveller
Disliked: Property conditions & facilities
Only for one night
this hotel need renovation ....
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jan 2020
Response from Public Relation on 13 Feb 2020
Dear Valued Guest, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. We are glad to know that you have enjoyed our hospitality. Your comments have been shared with our associates to ensure continuous excellent service. We thank you for your feedback and assure you that we will continue to give our best service possible. Once again, my heartfelt thanks for your kind and generous support and look forward to your return visit in the near future. Thank you. Regards, GHILORINE GABRIEL Marketing & Communication Executive

4/10 Poor

Verified traveller

Travelled with partner
The package given wasnt according to my booking and what I paid for.Pls check and revert to my my original booking package
Stayed 3 nights in Jan 2020
Response from Public Relation on 13 Feb 2020
Dear Valued Guest, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your review. The feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. I hope our shortcomings will not place us in your permanent disfavor and I look forward to welcoming you back to Grand Dorsett Labuan in the near future. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

6/10 Okay

Kee joon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
From my previous stay at this hotel 5 years ago, the condition and up keeping has deteriorated badly. Carpets are worn and pillows smell. The bath towels are pretty torn and worn! I don’t call this a 5-star rating but more of a 4-star rating hotel. Very poor standards
Stayed 1 night in Dec 2019
Response from Public Relation on 13 Feb 2020
Dear Kee joon, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your review. The feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. I hope our shortcomings will not place us in your permanent disfavor and I look forward to welcoming you back to Grand Dorsett Labuan in the near future. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fine place for a relaxing stop over. Especially just lazing by the pool.
Stayed 3 nights in Dec 2019
Response from Public Relation on 13 Feb 2020
Dear Valued Guest, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. We are glad to know that you have enjoyed our hospitality. Your comments have been shared with our associates to ensure continuous excellent service. We thank you for your feedback and assure you that we will continue to give our best service possible. Once again, my heartfelt thanks for your kind and generous support and look forward to your return visit in the near future. Thank you. Regards, GHILORINE GABRIEL Marketing & Communication Executive

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Mohsin

Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 5 minit walking to mall
Stayed 3 nights in Aug 2019
Response from Public Relation on 17 Sept 2019
Dear Valued Guest, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, I thank you for taking time out from your busy schedule to give us your rating and we are truly pleased that you had an enjoyable time. Rest assured that we will do everything it takes to make us deserving of your loyalty. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Very spacious room with wonderful views over the harbour. The bed was very comfortable and the aircon was quiet and kept the room the right temperature. The bathroom had everything we needed and there were plenty of sockets everywhere which is hard to find in hotels sometimes. The location is good with a big shopping mall opposite and the town centre is within walking distance. Plenty of bars and restaurants to choose from within the hotel and others nearby. All in all a very pleasant stay.
Stayed 2 nights in Aug 2019
Response from Public Relation on 17 Sept 2019
Dear Janice, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your review. The feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. We are glad to know that you have enjoyed our hospitality. Your comment on our hotel have been shared with our associates to ensure continuous excellent service. We thank you for your feedback and assure you that we will continue to give our best service possible. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

4/10 Poor

Erich

Liked: Cleanliness, staff & service, room comfort
Poor fitness center
The hotel has many signs of wear and tear. The room was nice bed was comfortable and a/c was good. The fitness center was run down and much of the equipment did not work correctly.
Stayed 4 nights in Jul 2019
Response from Public Relation on 17 Sept 2019
Dear Erich, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your review. The feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. I hope our shortcomings will not place us in your permanent disfavor and I look forward to welcoming you back to Grand Dorsett Labuan in the near future. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
still the best hotel in Labuan due to its : 1. location. 2. Caring hotel staff 3. Comfortable bed 4. Good room ambient Nevertheless, the swimming pool needs to be imporoved
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

Francis J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
We were pleasantly surprised by the hotel. Staff were friendly and helpful. The room was a good size, and the amenities (eg pool and gym) were fine. The breakfast was good, and the bar/cafe ("The Living Room") which seems to be a part of the hotel (but which is also financially independent - for example, you can't put the tab on your room bill) was very nice. We would have no problem in returning!
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place, staff brilliant, position brilliant, but Lebuan is in a down turn due to the declining oil industry, this means that was once a beautiful hotel is in need of refurbishment. The management and staff a friendly, helpful and always smiling, but the owners need to dig deep and keep this last remaining top class hotel in top class condition.
Stayed 9 nights in Jan 2019
Response from Manager on 5 Mar 2019
Dear Valued Guest, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. We are glad to know that you have enjoyed our hospitality. Your comment on our hotel have been shared with our associates to ensure continuous excellent service. We thank you for your feedback and assure you that we will continue to give our best service possible. Once again, my heartfelt thanks for your kind and generous support and look forward to your return visit in the near future. Thank you. Regards, JOANA POLLY GABAH Assistant Manager - Front Office

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is in need of a refurb it is worn and in need of tlc The staff are brilliant, the polished marble floors and grand appearance cover up that some money needs spending on it . Labuan is suffering the collapse of the oil industry and the money that was spent in the hotel. A greatplace to stay but remember it has seen better days, and I hope for the brilliant staff that trade picks up and it can be restored to its former glory.
Stayed 9 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019
Response from Manager on 5 Mar 2019
Dear Valued Guest, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. We are glad to know that you have enjoyed our hospitality. We thank you for your feedback and assure you that we will continue to give our best service possible. Once again, my heartfelt thanks for your kind and generous support and look forward to your return visit in the near future. Thank you. Regards, JOANA POLLY GABAH Assistant Manager - Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff who are always there to help no matter what, Thanks to Adam, Felvin, Fitri, Zureen, Pelisa, Jaiha.
Stayed 25 nights in Dec 2018
Response from Manager on 24 Jan 2019
Dear Valued Guest, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay. I am delighted and honoured to hear that we have been part of your many journeys that you have taken. Rest assured that we will do everything it takes to make us deserving of your loyalty. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. JOANA POLLY GABAH Assistant Manager - Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff,very good service and room was so clean.. highly recommended
Stayed 2 nights in Dec 2018
Response from Manager on 24 Jan 2019
Dear Valued Guest, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay. I am delighted and honoured to hear that we have been part of your many journeys that you have taken. Rest assured that we will do everything it takes to make us deserving of your loyalty. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. JOANA POLLY GABAH Assistant Manager - Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good quality
Stayed 2 nights in Dec 2018
Response from Manager on 24 Jan 2019
Dear Valued Guest, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay. I am delighted and honoured to hear that we have been part of your many journeys that you have taken. Rest assured that we will do everything it takes to make us deserving of your loyalty. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. JOANA POLLY GABAH Assistant Manager - Front Offic

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Shower was cold, even after they attempted to fix it. Not many food options. Good location and always had sport on the projector though.
Stayed 3 nights in Dec 2018
Response from Manager on 24 Jan 2019
Dear Valued Guest, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay. I am delighted and honoured to hear that we have been part of your many journeys that you have taken. Rest assured that we will do everything it takes to make us deserving of your loyalty. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. JOANA POLLY GABAH Assistant Manager - Front Office

4/10 Poor

JL

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location as it is located opposite the FInancial centre (which has a small range of shops sufficient for business travellers). Hotel staff are friendly and approachable. Hotel gym is terrible and in desperate need of upgrade. Hotel restaurant food standard is average, needs to serve better coffee.
Stayed 2 nights in Dec 2018
Response from Manager on 24 Jan 2019
Dear JL, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay. I am delighted and honoured to hear that we have been part of your many journeys that you have taken. Rest assured that we will do everything it takes to make us deserving of your loyalty. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. JOANA POLLY GABAH Assistant Manager - Front Office

6/10 Okay

FMZ, Kajang

Liked: Staff & service
Hotel ok but need to refurbished. Look kind of fade
Stayed 4 nights in Nov 2018
Response from Manager on 24 Jan 2019
Dear Valued Guest, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay. I am delighted and honoured to hear that we have been part of your many journeys that you have taken. Rest assured that we will do everything it takes to make us deserving of your loyalty. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. JOANA POLLY GABAH Assistant Manager - Front Office

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2018

8/10 Good

Bobo, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but the lighting in the room not bright enough.
Stayed 1 night in Nov 2018

8/10 Good

Ahmed, London

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

CaptJelle, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Labuan Finest
Best hotel in Labuan, recently opened a new Bar/restaurant called The livingroom. Serves cool beverages and solid food, pleasant atmosphere. Hotel itself is as good as ever, repeat guest, spacious rooms, good towels, excellent breakfast. Always a pleasure to stay at The Dorsett in Labuan
Stayed 1 night in Sep 2018

8/10 Good

Andree, Kuching

Liked: Staff & service, property conditions & facilities, room comfort
The staf serentak wonderfull and the hotel was nice and the location was well positioned. Unfortunately in the 2 day stay, no cleaning staf came to clean and refill the room.
Stayed 2 nights in Sep 2018

8/10 Good

RajaAziz, Kajang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, easy to go to town and shopping complexs. The staffs are friendly and facilities are good
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Not graded as it should be
My booking is including breakfast but not shown on their side, after I show them my booking print they didn't update their system and we got questioned by the restaurant . Buffet breakfast standard not serve what I expected. Have ants around inside the room even we are on 5th floor.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Stayed 1 night in Aug 2018

6/10 Okay

Ahmad, Dubai

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The location excellent but the rooms not really clean and old
Stayed 2 nights in Aug 2018

10/10 Excellent

Krish, Labuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice sea view
Stayed 1 night in Jul 2018
Response from Manager on 26 Jul 2018
Dear Krish, First and foremost, thank you for selecting Dorsett Grand Labuan as your preferred accommodation on your recent trip to Labuan. On behalf of my team, allow me to thank you for your review. We are pleased that you are happy with our view. We look forward to welcoming you back soon! Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, ANTHONY DAVE Front Office Manager

6/10 Okay

Azrul, Kuala Lumpur

Arrive at about 11.30am and wanted to check-in early because had to go to site. The staff did not entertain and just asked me to wait. Had to come in later in the evening to check in.
Stayed 1 night in Jul 2018
Response from Manager on 26 Jul 2018
Dear Azrul, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your review. I am very sorry to hear the inconvenience time you had. Rest assured that we have taken note of your concern and will work on improving our service. We look forward to welcoming you back soon! Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, ANTHONY DAVE Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, but friendly
The hotel is old and could use an upgrade. The restaurant (independent from the hotel) is quite good. Rooms are old, but very roomy, and the equipment was adequate. Wifi was okay, but tended to log me out on a regular basis. I had a city view room, pointing west, and the sunset was spectacular. I hear the seaview is great too.
Stayed 1 night in Jun 2018
Response from General Manager on 14 Jun 2018
Dear Valued Guest, First and foremost, thank you for selecting Dorsett Grand Labuan as your preferred accommodation on your recent trip to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are delighted that you had a pleasant stay. It was a pleasure being able to assist you and an honour to us that you had felt it as well. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, MASNI SHAIK DALI General Manager