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Reviews of Hôtel La Plagne Le Terra Nova

3 out of 5
Hôtel La Plagne Le Terra Nova
Plagne Centre, La Plagne-Tarentaise, Savoie

Reviews

6.8
Rating 10 - Excellent. 4 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 7 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Philip

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK! The pictures are not a true representation of this hotel. It is dirty, old (falling apart), everything is at the lowest quality this is not a three star hotel. Room was horrid - thin and cheap pillow, shower that is either too hot or too cold (my young son burnt himself), overcrowded ski area that smells vile and not cleaned well. The staff don’t care or tell you there’s nothing they can do. The biggest regret of our family holiday was to book this place!
Response from Julie, Service Relation Clients Belambra on 7 Apr 2024
Dear Philip,Thank you for taking the time to review your stay.It is with regret that we read your comments regarding your experience. We are saddened to hear that the hotel did not meet the expectations set by the images online. Our aim is to provide accommodations that reflect the quality and comfort advertised.We are concerned to learn of your remarks on the upkeep of the hotel. Please be assured that we regularly maintain our facilities, and cleanliness is of utmost importance to us. It is disappointing to hear that this was not evident during your visit.Hearing that your room did not provide the comfort expected is troubling, and we are especially sorry to hear of the shower temperature issue that affected your son. Our guest's safety is a priority, and we typically ensure that all amenities are in proper working order.We apologize if the ski area did not present itself well during your stay. Our staff is trained to maintain a welcoming and clean environment for all our guests to enjoy their winter sports activities.Your feedback regarding the service from our staff is particularly concerning. We pride ourselves on our team's dedication to guest satisfaction, and it is disappointing to hear that you felt this was lacking.Please know that we truly value all guest feedback as it provides us with the opportunity to continually assess and improve our services.We hope to welcome you for a better experience in one of our 58 holiday clubs in France. With kind regards,Julie, Service Relation Clients Belambra

4/10 Poor

Rekhaben

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Apart from the male receptionist, they were the most incompetent reception staff I have ever witnessed.
Stayed 4 nights in Mar 2024
Response from Julie, Service Relation Clients Belambra on 31 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback.We are pleased to hear that you found the cleanliness of your room to be impeccable. Maintaining our rooms to the highest standards of hygiene is a priority for us.We regret to hear that your experience with our reception staff did not meet your expectations. It is certainly disappointing as we strive to provide all our guests with exceptional service. Please rest assured that we take your feedback seriously.While we are saddened to learn that you found our hotel condition and service to be less than satisfactory, we are committed to continuously improving our facilities and guest experiences. We are also pleased to note that our room amenities met your needs, although we are constantly looking to enhance the comfort and convenience of our accommodations.We hope to welcome you for a better experience in one of our 58 holiday clubs in France. With kind regards,Julie, Service Relation Clients Belambra

8/10 Good

Diane

Stayed 6 nights in Dec 2023

8/10 Good

Judith

Travelled with group
Right on the ski slopes. Excellent ski room Hotel getting a bit shabby now (we have been coming for 15 years)
Stayed 7 nights in Mar 2023

8/10 Good

Connel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel.
Excellent stay. The room was large and had everything we required. Breakfast and dinner were very variable: sometimes extremely good, sometimes average. I think this probably depended upon who was actually in the kitchen at the time. Ski/boot storage was well organised and tidy. Ski in/out makes life do easy. We would return.
Stayed 6 nights in Mar 2023

4/10 Poor

Debbie

Disliked: Cleanliness, property conditions & facilities
Stayed here several times but the hotel has gone downhill. Poorly managed, cleaning virtually non existent, food hit and miss and often served cold. Great location, direct access to easy green run and heated lockers in boot room. Several items went missing from boot room whilst we were there, so don’t leave your ski gear lying around for too long. The hotel needs to be managed properly, far too many staff hanging around doing nothing, some of whom were quite rude. Top marks to the lovely Australian lady on reception, who went out of her way to help. Improvements need to be made to bring this hotel up to standard, then it could be so much better.
Stayed 7 nights in Mar 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel
Was so bad accommodations bad food terrible one day no water , so expensive for what you get
Stayed 7 nights in Jan 2018

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities
Great location for slopes Food selection great Red wine on tap was very tasty

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ski out to green slope & onwards.
Staff were very helpful. The hard working Manager was seen helping every where - Reception ,Restaurant ,etc Food was excellent

10/10 Excellent

Geoff, Exmouth devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly staff, good size rooms
Very comfortable. Friendly staff. Good parking facilities

4/10 Poor

Paul, Edinburgh

Liked: Cleanliness
Disliked: Staff & service
Last Minute Ski Trip
Booked the hotel as a last minute deal .... While the building is one of the older buildings in the resort the general fabric is okay if a bit souless in areas. The rooms were reasonable size and functional and room services was daily and reasonable. Towels a bit small for big guys though... Good views onto the slopes and we fi worked in the room which was a bonus. The bar area was quite open and a bit of a 'barn' without much atmosphere although there's a big screen for watching sport and a pool table as well. The restaurant was the biggest disappointment however ... The breakfast particularly the not offer was pretty poor ....generally very greasy bacon and a trough of what was trying to resemble scrambled eggs - someone forgets to stir during cooking though....it's truly self service at all meals times and waiters a waitresses basically just clear up the dishes.... The evening meals were pretty terrible so much so that we chose to eat out on two occasions ... There were a couple of hot offers in a trough ...and you got the impression that the chefs had no pride in what they had cooked or any interest in how they were presented ...school dinners in every sense !!.the French onion soup was like watery stock water with a few onions thrown in .... The plates and cups were chipped as well.

6/10 Okay

greg, Gainsborough

Liked: Cleanliness
Disliked: Property conditions & facilities
Good but could do better.
Hotel is perfectly situated for a ski in ski out, but safely in need of a little TLC. Could also do with having some sort of entertainment on during the evenings, nothing but local footbal the staff wanted to watch. Also wifi wa down nearly all week. Staff are always helpful.

4/10 Poor

John, Guernsey

Liked: Property conditions & facilities, room comfort
Could be so much better
Be prepared to start your stay by carting luggage down an icy slope. Because the Hotel have failed to clear it, taxis will not take you to the entrance. Despite their room rates, towels are only changed weekly, on Wednesdays. Cold buffet dishes, selection of cheeses, and fruit flans etc. are superb. However, the two main courses, cooked by the Hotel, are of very poor standard. The availability of Wi-Fi is sporadic and even then unreliable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
embarrasing
dissapointed that i was asked to pay for hotel stay, staff were'nt awere that i had already paid hotel.com and was very embarrased!

8/10 Good

Nick

Travelled with partner
Liked: Amenities
Goed restaurant, attente mensen, de kamers en hotel zijn wel aan renovatie toe
Stayed 7 nights in Dec 2021

8/10 Good

farid , metz

Liked: Cleanliness, staff & service, room comfort
Hôtel confortable pour le prix
Avis plutôt favorable pour une première fois dans un hôtel belambra satisfait globalement personnels très agréable de l accueil au restaurant un 10/10 au club enfants.seule déception mais à souligné le petit déjeuner vraiment pas au niveau plutôt ridicule dans le choix des produits et même constat le midi d ou l énorme contraste avec le soir ou il y avait beaucoup plus de choix et de meilleur qualité.rien n excuse une tellle différence !!!! Dommage. Le directeur est très agréable et disponible. Nous y retournerons l année prochaine certainement
Stayed 6 nights in Mar 2018

6/10 Okay

Sabine

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Lits non faits serviettes non changées
Service d'hôtellerie non fait dans les chambres

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WIFI déplorable nous étions au 6 étage et pas de connections, il y a un sérieux soucis de chauffage au restaurant, et les cassiers ski ne sont pas au top, il vous faux impérativement un cadenas afin de sécuriser vos skis,

6/10 Okay

GWENAELLE

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

8/10 Good

francois, Corse

Liked: Cleanliness, property conditions & facilities, room comfort
bien mais......
Horaires des repas et petit dej trop strict.arrivez tot pour avoir du choix et si vous ne voulez pas manger au lance pierre.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Très bon hotel !!!
C' est un hotel très bien situé pied au ski !!! Cadre de l hotel très bien Buffet impressionnant et de qualité Dommage que la semaine ou on y était, il y avait que des anglais. Je recommande

10/10 Excellent

nogues, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service impeccable
parfait

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Très agréable

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne situation mais décevant à l'interieur
L'emplacement de l'hôtel très bien, mais attention pas de restaurant pour le midi et buffet au soir. Pas de carte et le buffet très très décevant... nourriture pas de qualité, mais surtout la propreté. Les chambres ont besoin d'être rafraichis. Ainsi de suite...

4/10 Poor

Lampach

Liked: Staff & service, room comfort
Anbindung an Skipiste gewährleistet
Zu britisch orientiert! Es gab nicht einmal zum Frühstück Baguette, was in Frankreich ein muss sein soll. Übertriebener Einsatz von Desinfektionsmittel zur Gewährleistung der Hygiene. Eine Verbesserung wäre eine stärkere Orientierung an der französischen Küche bei der Auswahl des Buffet/ Frühstück. Cafe war echte eine Suppe, da kann man nicht von Cafe reden. Wieder fehlte hier der französische Charme des petit Cafe. Zimmer sind sehr nett ausgestattet und auch das Preis-Leistung Verhältnis ist der guten Anbindung und Lage gerechtfertigt. Wenn man von der britischen Kolonisierung absieht, ist das Hotel sehr geräumig und gemütlich. Das Personal war sehr entgegen kommend und sehr kompetent. Fitness Raum ist etwas klein, was nicht so schlimm, das Angebot an Geräten wie Joga Matten ist sehr gut.