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Reviews of Senator City Center

4 out of 5
Senator City Center
6 Pyrohova Street, Kyiv

Reviews

9.2

Wonderful

Rating 10 - Excellent. 100 out of 146 reviews" "
Rating 8 - Good. 37 out of 146 reviews" "
Rating 6 - Okay. 5 out of 146 reviews" "
Rating 4 - Poor. 2 out of 146 reviews" "
Rating 2 - Terrible. 2 out of 146 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Business traveller
Liked: Cleanliness, property conditions & facilities
Perfect place for me to stay. And they've helped me in every way.
Stayed 4 nights in May 2022
Response from Olha Kopaihora on 30 May 2022
Dear James, Thank you for taking time to share your experience at Senator City Center! We also want to thank you for appreciating our staff. Reviews like yours inspire and motivate us to get better and better. We are looking forward to welcoming you again at the Senator City Center! Best regards, Olha Kopaihora Front Desk Agent

10/10 Excellent

Jennifer W.

Liked: Cleanliness
Perfect
Great stay
Stayed 1 night in Mar 2022

10/10 Excellent

Alexander

Liked: Cleanliness, room comfort
Stayed 8 nights in Dec 2021
Response from Zhanna Holovatiuk, Hospitality agent. on 5 Jan 2022
Dear Alexander, Thank you very much for choosing Senator City Center for your accommodation in Kyiv. It's also very important for us that you took the time to share the experience of your staying. We hope to welcome you back to the hotel in the near future. Kind regards,

2/10 Terrible

Verified traveller

Disliked: Room comfort
Absolutely freezing inside the apartment specially the bedroom and bathroom. Really courteous and helpful staff but that doesn't matter when the apartment is freezing despite central heating.
Stayed 1 night in Dec 2021
Response from Zhanna Holovatiuk, Front Office Manager on 30 Dec 2021
Dear Guest, Thank you so much for taking time to share your review! We are very pleased to know that our staff made a positive impression on you. Your opinion helps us understand what our guests need and how to meet their expectations! We are looking forward to your next visit to Kyiv. Our team will do our best to make sure you have only positive impressions. Sincerely, Zhanna Holovatiuk, Front Office Manager

10/10 Excellent

Demitry

Travelled with group
Liked: Cleanliness, room comfort
Good location
Good location, hotel was very clean and the staff was very helpful and friendly
Stayed 4 nights in Sep 2021
Response from Iryna Lebedieva on 9 Sept 2021
Dear Mr. Demitry, Thanks so much for such a high rating of your recent stay! We are really happy that it was a delightful and memorable one. It was a real pleasure to welcome you in Senator City Center! Do not hesitate to come back during your next trip to Kyiv! Kind regards, Iryna Lebedieva Hospitality Agent

6/10 Okay

Yuliya

Disliked: Cleanliness
Good location, overpriced room.
Arrived to a dirty room.. Sink is in the room, shower and toilet are separate. Sink in the room was definetly strange to see. Reception staff was great though, very helpful.. the cleaner was sent to clean the room straight away..perfect location as well.. Will be ok for 2-3 nights if you don't plan to stay in the room a lot. But then why to pay these money if you dont to sleep in there only. Bed and bedding were perfect. However overall I would say overpriced for that you get. By the way - staff said they dont have starts as it is apart hotel.. so why is this place is being advertised as 4 starts then?
Stayed 3 nights in Aug 2021
Response from Olha Kopaihora on 2 Sept 2021
Dear Yuliya, thank you very much for choosing Senator City Center as your preferable accommodation in Kiev. Thank you for appreciating the work of our staff. We would like to assure you that your feedback is very important for us as it gives us an opportunity to detect our weak points and to make our service better. Our technical team has taken all the measures to solve the issues that you mencioned during your staying.Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Olha Kopaihora Hospitality Agent

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
This is an apartment like atmosphere in an excellent location. Quiet, clean with excellent customer service and friendly staff. Whatever was not functioning in my room was fixed immediately with lightning speed. I would definitely stay here again. Great price for what it is.
Stayed 4 nights in Jul 2021
Response from Iryna Lebedieva on 24 Jul 2021
Dear Guest, First of all let me get seize the opportunity to thank you for a wonderful feedback. It was with big pleasure to know that you had a great stay with us and enjoyed the hotel facilities. Delivering warm hospitality service to our guests is our main goal. Once again thank you for staying with us and we are looking forward to welcoming you back to Senator City Center soon! Best regards, Iryna Lebedieva, Hospitality Agent

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Friendly staff, a pool would be nice to have.
Stayed 5 nights in Jun 2021
Response from Iryna Lebedieva on 21 Jun 2021
Dear guest, Thank you for choosing Senator City Center for your accommodation in Kyiv and for taking time to share your impressions following the recent stay with us. We appreciate your high rates and positive comments regarding our stuff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Iryna Lebedieva Hospitality Agent

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
Great option in a nice area of Kiev
Quiet apartments set back from the busy streets. Comfortable rooms and helpful staff
Stayed 4 nights in May 2021
Response from Iryna Lebedieva on 9 Jun 2021
Dear Christopher! Thank you for choosing Cenator City Center while being in Kyiv. We appreciate your compliment to our rooms and hotel stuff. It is wonderful to know you had a comfortable rest in your room and were gratified by its comfort. Our team is very happy that you have good impressions of our hotel. Thank you for spending your time and leaving such a positive comment! Next time in Kyiv, we hope you will choose to stay with us again! Best regards, Iryna Lebedieva Hospitality Agent

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
Great city centre option
Helpful staff and comfortable quiet room in a central area of Kiev
Stayed 1 night in May 2021
Response from Natalia Mashevska on 26 May 2021
Dear Christopher, We want to express our gratitude for your choice of Senator City Center and for your review. We sincerely appreciate your high assessment of your stay and your compliments to hotel staff. We are happy that you considered your room comfortable and spacious and that hotel location was convenient to you. We hope to be greeting you at Senator City Center soon again! Best regards, Natalia Mashevska Front Office Agent

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is a good property in a good location but the service is mixed.
Stayed 1 night in Jan 2021
Response from Viktoriia Puneiko, Hospitality Agent on 11 Jan 2021
Dear Guest, Thank you very much for taking time to share your opinion and ranking our apart-hotel! We are happy to know that you enjoyed our central location, but are concerned with your note regarding the mixed service. We are striving for a high level of comfort and correspondent quality of services, so it truly breaks our hearts to know that we didn’t meet your expectations fully. We would appreciate if you could contact us to discuss the situation via e-mail (citycenter@senator-apartments.com) With a great hope, we are looking forward to having a chance of welcoming you back at Senator City Center during your next trip to Kyiv. Kind regards, Viktoriia Puneiko Hospitality Agent

10/10 Excellent

Johng, Jersey channel islands

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very close to the famous opera house and metro station, the location is superb. 24 hour front desk service and the rooms very comfortable. Will stay here again.
Stayed 1 night in Nov 2020
Response from Alina Skyvka, Hospitality Agent on 24 Nov 2020
Dear Johng, Thank you so much for taking your time and writing this wonderful review about your recent stay at Senator City Center! We love to know that you had a great time with us, enjoying our comfortable rooms and superb location. We always try to do our best to meet guests’ expectations and your compliments are our best reward. We will be happy to welcome you in our hotel soon again! Kind regards, Alina Skyvka Hospitality Agent

8/10 Good

Philemon

Liked: Cleanliness, room comfort
Nice Apartments
The Senator is has nice apartments and the rooms actually look like the pictures, very close to the city centre, and the staff are nice, helpful. I will definitely book again when l am back in Kiev
Stayed 3 nights in Oct 2020
Response from Alina Skyvka, Hospitality agent on 27 Oct 2020
Dear Philemon, Thank you very much for being our guest and for sharing this valuable feedback regarding your recent stay at Senator City Center! We are happy to hear that you liked our convenient location, comfortable room and especially our kind and helpful staff, who works diligently to deliver an excellent service to every our guest. We are looking forward to welcoming you back at Senator City Center soon! Kind regards, Alina Skyvka, Hospitality agent

10/10 Excellent

Marta, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Clean apartments in good location, easy check in and check out. Just the bed is a bit too hard, but other then that very good
Stayed 1 night in Oct 2020
Response from Alina Skyvka, Hospitality agent on 12 Oct 2020
Dear Marta, Thank you very much for your warm review and high mark regarding your recent stay at Senator City Center! We are very pleased to hear that you had a great time while staying with us. Thank you for being our guest. Waiting impatiently to welcome you again in our hotel and beautiful city! Kind regards, Alina Skyvka Hospitality agent

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2020
Response from Viktoriia Puneiko, Hospitality Agent on 6 Aug 2020
Dear Guest, Thank you for ranking Senator City Center! We appreciate your feedback and looking forward to welcome you again at our apart-hotel! Kind regards, Viktoriia Puneiko Hospitality Agent

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Viktoriia Tokalska Resident Manager on 2 Mar 2020
Dear Hugo, Thank you for high appreciated our hotel during your stay with us! We will be happy to welcoming you again at the nearest future! Kind regards, Viktoriia Tokalska Resident Manager

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amizing
Stayed 3 nights in Feb 2020
Response from Viktoriia Puneiko, Hospitality Agent on 28 Feb 2020
Dear Mohammad, Thank you for sharing this feedback regarding your recent stay with us. We are so happy to know that you rates us this high. It will be our pleasure to welcome you back at our apart-hotel during your next trip to Kyiv! Sincerely, Viktoriia Puneiko Hospitality Agent

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Viktoriia Puneiko, Hospitality Agent on 23 Feb 2020
Dear Guest, Thank you for taking time to share your opinion and ranking Senator City Center! We appreciate your feedback and looking forward for another chance of welcoming you at our apart-hotel! Kind regards, Viktoriia Puneiko Hospitality Agent

10/10 Excellent

Viktor, Washington DC

Liked: Amenities
Close to the center of the city , everything in walking distance plus has car parking what was important to me
Stayed 3 nights in Feb 2020
Response from Viktoriia Tokalska Resident Manager on 17 Feb 2020
Dear Viktor, thank you for your feedback concerning your recent stay with us! We are glad to know that you satisfied with our hotel's location and appreciated our private parking place. We will be happy to welcoming you again during your next trip to Kyiv! Kind regards, Viktoriia Tokalska Resident Manager

10/10 Excellent

Luiz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Viktoriia Tokalska Resident Manager on 17 Feb 2020
Dear Luiz, Thank you for high appreciated our hotel during your stay with us! We will be happy to welcoming you again at the nearest future! Kind regards, Viktoriia Tokalska Resident Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Well i have to say..everything was superb..the staff where friendly and did everything to help me ..the location is great right in the heart of beautiful kiev..a super place to visit..full of culture and incredible history..if you never been go there. The incredible thing is they upgraded me to a super apartment..absolutely wonderful 10 out of 10 for the price I paid..thank you the Senator city apartments for making my stay in kiev a super experience!
Stayed 4 nights in Jan 2020
Response from Viktoriia Tokalska on 31 Jan 2020
Dear Guest, thank you for your wonderful feedback regarding your recent stay with us! It is glad to know that we have met your expectation. Thank you for your kind words at address to our friendly staff - your high appreciation is the best source of motivation for every member in our team! Let us thank you once again for choosing our hotel and we will be happy to welcoming you again during your future visits in Kyiv! Kind Regards, Viktoriia Tokalska, Resident Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like location , room , and New Year surprise, stayed only 2 nights.
Stayed 2 nights in Dec 2019
Response from Viktoriia Tokalska Resident Manager on 9 Jan 2020
Dear Guest, First of all, let us thank you for sharing this wonderful review about your stay with us while being in Kyiv! We are honored to know that you enjoyed our facilities and central location of Senator City Center. Also, we are happy to read that our little New Year's gift was a pleasant for you :-) Let us thank you once more for this wonderful review about the experience you had with us and we are looking forward to welcome you back at our apart-hotel and beautiful city next time! Best regards, Viktoriia Tokalska Resident Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well organized, good service/reception, good room, fresh, practical location, quiet.
Stayed 1 night in Nov 2019
Response from Viktoriia Tokalska Resident Manager on 9 Jan 2020
Dear Guest, We are so grateful to you for sharing this wonderful review about your stay with us at Senator City Center! The marks you gave to the location and the whole property in general, motivates us to work on providing good-quality service to all our guests! Hoping to welcome you again at Senator City Center! Kind regards, Viktoriia Tokalska Resident Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central position. Really friendly reception. Very clean and easy to use apartments.
Stayed 6 nights in Oct 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Kiev
The front desk staff was always helpful and spoke good English. A very nice breakfast is available for a reasonable price. Due to issues at the city center hotel at checkin they moved me by taxi to the independence square location. Everything has handled professionally and efficiently.
Stayed 5 nights in Oct 2019

10/10 Excellent

Galina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a Wonderful place!!!
Just a Wonderful place!!!
Stayed 9 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well looked after property in a great location for the centre of town or the metro. Staff were incredibly friendly and helpful and would highly recommend this hotel.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice apartment which they kindly upgraded me to. Location was bear enough central but a bit of a walk to the main square. Would definitely recommend.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. everything ok. helpful reception. Will come back!
Stayed 4 nights in Aug 2019

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment hotel. Great location in the city center, quiet neighborhood. Friendly and professional staff.
Stayed 3 nights in Aug 2019

10/10 Excellent

Dandan, Tel Aviv

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, impeccably clean, and well-situated for city explorations. They also upgraded me to a huge room, which was very nice of them :)
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and friendly staff - on top of things Excellent customer service Provides two complimentary 1-liter bottled water per day per unit, that's very generous. Great location with McDonald's within 3 minutes walking distance. There are three Senator hotels in Kiev with the same owner, be sure you have the full address of the one you book. My driver took me to a different one. There is no breakfast facility onsite, but there are coffee shops and restaurants right next door.
Stayed 2 nights in Aug 2019

10/10 Excellent

Alex

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Close to the center of Kiev. Nice personal. But they dont have launch on property.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the city centre. Quiet as the hotel has its own court yard. Only down sides were that the bed was a bit too hard for my liking and there was only 5 minutes of hot water for the shower. Not ideal for 2 people. I’d stay there again though.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing I didn't like. Staff were friendly and helpful and mostly English speaking. i highly recommend this hotel. Great location too.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Immaculate rooms. Powerful shower and very comfortable bed which are both essentials for me when travelling. Good check out times and room extension availability
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Excellent property. Well located. Helpful staff. Clean and well equipped
Stayed 3 nights in Oct 2018

10/10 Excellent

Glenn, Grand Lake Stream, Maine, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The recent modern renovation was superbly accomplished. Very comfortable and quiet. Staff was tremendous.
Stayed 5 nights in Oct 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected.
For me, it was very good. After reading some bad reviews I was apprehensive about what to expect. The reception was polite, courteous & helpful. My room was really good at front (#25), clean, morning sun, good wifi & clean linen. I really can't fault it.
Stayed 3 nights in Oct 2018

10/10 Excellent

Richard, Los Angeles, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice apartment-hotel in the best part of Kiev. The things you want to see are almost all within walking distance. The staff is friendly. My room had a refrigerator and a microwave, plus a living room separate from the bedroom. It was very comfortable. There is no on-site restaurant, but within a 5 minute walk are some of the best restaurants in Kiev. I highly recommend this place, and I plan to stay there again.
Stayed 9 nights in Sep 2018

8/10 Good

Molly, Belper, Derbyshire,UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kiev holiday accommodation.
*Initially, it was a little peculiar to have the washing facilities in the bedroom with a toilet and shower in a small room. However we soon got use to it. It really was only a small niggle. What was a greater problem was the lack of cupboards and wardrobes. A clothes rail was provided jutting out of one wall. Without any draws, clothes were stored in open bedside tables. Again we soon got used to this There was a fridge in the room which was very noisy and had to be unplugged at night. We did not pursue this with Reception as we only stored water in it.
Stayed 7 nights in Sep 2018

10/10 Excellent

Avgusta

Excellent choice in the city center
This is an excellent and affordable apart-hotel close to the city center but away from the craziness of Maidan and Khreshchatyk. It is located in an old (i.e., super tall ceilings) renovated building on a residential street half a block away from the Universitet metro station. The rooms/apartments are clean and spacious with excellent bathrooms (some have washing machines). Kitchens are new and well stocked. The hotel does not have a restaurant or some other amenities of big hotel chains like Hilton, but it is much cheaper and just as comfortable for a few days or a longer business/vacation stay. The hotel is located close to several very good breakfast and dinner options (the pie place on the corner is a must!) and in walking distance to many major attractions in Kyiv. The staff was very helpful and courteous and spoke great English. We had a bigger group (people from the US, UK, Israel, and France) staying at the hotel and an unexpected technical problem occurred right before our arrivals. The staff at first tried to move several of our rooms to a different hotel (at no cost and with upgrades) but when they realized that we had more rooms booked for the group, they worked with us to resolve the situation and made it so that we all stayed together at the originally booked hotel. They even gave each of us a complimentary box of chocolates for our troubles! It was a great stay for all of us and we would definitely consider Senator for our next trip to Kyiv!
Stayed 4 nights in Aug 2018

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Graceful but modern hotel within walking distance
A nice modern well equipped clean room with a balcony you could walk out on. However the bedding was a bit firm for us. The staff were friendly and helpful
Stayed 1 night in Aug 2018

10/10 Excellent

Wai Kin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

6/10 Okay

Alain, united arab emirates

Liked: Cleanliness, property conditions & facilities
everything was ok .. in the exception of the abcense of hot water . i conplained first time and notching happened , complained a second time in the same day receptionist attended my call and hot water never came . i went down to check with check in if there is another room . changed my room and kept it and returned the old room key . the new room did not have hot water .. it had just warm water . for the money i paid , this is not acceptable .
Stayed 2 nights in Jul 2018

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very good location. Clean and modern. Recommended!
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Rooms and Great Location
Location steps from transportation options and safe being near several embassies. Lots of food and drink options, too. Staff very courteous and the rooms were attractive and very clean. I would stay here again!
Stayed 2 nights in Jun 2018