Lobby lounge

Reviews of Heritage Hotel Imperial – Liburnia

4 out of 5
Heritage Hotel Imperial – Liburnia
Maršala Tita 124/3, Opatija

Reviews

8.8

Excellent

Rating 10 - Excellent. 84 out of 159 reviews" "
Rating 8 - Good. 53 out of 159 reviews" "
Rating 6 - Okay. 17 out of 159 reviews" "
Rating 4 - Poor. 4 out of 159 reviews" "
Rating 2 - Terrible. 1 out of 159 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

STANKO, Bratislava

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Apr 2024
Response from Heritage Hotel Imperial on 25 Apr 2024
Dear Mr. Stanko,Thank you for your wonderful feedback. We're thrilled to hear that you had a perfect experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon.Regards,Heritage Hotel Imperial team

10/10 Excellent

Ivan, Perkasie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a great location for walking to the Promenade and shopping area. The buffet breakfast and dinner was fantastic - great variety of fine tasting foods.
Stayed 2 nights in Oct 2023
Response from Heritage Hotel Imperial on 16 Nov 2023
Dear Mr. Ivan,Thank you for your positive feedback. We're delighted to hear that you enjoyed the hotel's great location, making it convenient for walking to the Promenade and shopping area. It's also wonderful to know that the buffet breakfast and dinner met your expectations with a fantastic variety of fine-tasting foods.We appreciate your kind comments and look forward to welcoming you back for another enjoyable stay.Best regards,Heritage Hotel Imperial Team

6/10 Okay

Milan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heritage Hotel Imperial on 9 Nov 2023
Dear Mr. Milan,Thank you for staying with us and for taking the time to rate your stay.It would be our pleasure to welcome you again.Kind regards,Heritage Hotel Imperial Team

8/10 Good

Roald

Stayed 6 nights in Oct 2023
Response from Heritage Hotel Imperial on 25 Oct 2023
Dear Mr. Roald,Thank you so much for staying with us and for taking the time to rate your stay at Heritage Hotel Imperial.Until your next visit, kind regards,Heritage Hotel Imperial Team

10/10 Excellent

George

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2023
Response from Heritage Hotel Imperial on 23 Oct 2023
Dear Mr. George,Thank you for your kind words about our location. We're thrilled to hear that you enjoyed it. We believe that a great location can significantly enhance a guest's experience, and we're glad that you appreciated it. We look forward to hosting you again in the future.Heritage Hotel Imperial Team

8/10 Good

Vedran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Large rooms with ultra-high ceiling. The hotel was built in 19th century. Overall excellent service. The only problem were mosquitos that made it impossible to sleep during nighttime.
Stayed 2 nights in Oct 2023
Response from Heritage Hotel Imperial on 16 Oct 2023
Dear Mr. Vedran,Thank you for your kind words about our staff and the historic charm of our 19th-century hotel. We're thrilled to know you enjoyed your stay overall.We apologize for the inconvenience caused by the mosquitos. We take your feedback seriously and have already taken measures to address this issue.We hope you'll consider staying with us again, and we'll ensure your next visit is even better.Thank you for choosing Heritage Hotel Imperial.Best regards,Heritage Hotel Imperial Team

10/10 Excellent

Craig

Response from Heritage Hotel Imperial on 16 Oct 2023
Dear Mr. Craig,We're delighted to hear that you had a wonderful stay with us. Thank you for your kind feedback. We can't wait to welcome you back for another fantastic experience.Kind regards,Heritage Hotel Imperial Team

10/10 Excellent

Ivica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heritage Hotel Imperial on 16 Oct 2023
Dear Mr. Ivica,We are thrilled to hear that you had an excellent stay with us. Thank you for your kind words. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.Warm regards,Heritage Hotel Imperial Team

8/10 Good

Mile

Stayed 1 night in Oct 2023
Response from Heritage Hotel Imperial on 30 Oct 2023
Dear Mr. Mile,Thank you so much for taking the time to rate your stay at Heritage Hotel Imperial.Until your next stay with us, kind regards,Heritage Hotel Imperial Team

8/10 Good

Thomas, Charlottesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Heritage Hotel Imperial on 2 Oct 2023
Dear Mrs. Thomas,Thank you for staying with us and for taking the time to rate your stay with us.It would be great to have you again on some future occasion.Kind regards,Heritage Hotel Imperial Team

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't get to stay very long, but the hotel was really lovely. The room was spacious and clean and the rest of the hotel was very grand. The staff was super helpful during check-in and directed me to better parking options upon arrival. Wish I had more time but had a great experience!
Stayed 1 night in Sep 2023
Response from Heritage Hotel Imperial on 19 Sept 2023
Dear Noelle,Thank you so much for your kind feedback, despite your short stay with us. We are thrilled to hear that you found our hotel lovely and your room spacious and clean. Your positive comments about our grand facilities and the helpfulness of our staff during check-in are greatly appreciated.It's regrettable that your visit was brief, but we hope to have the pleasure of hosting you for a longer stay in the future. Warm regards,Heritage Hotel Imperial Team

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Heritage Hotel Imperial on 12 Sept 2023
Dear Mrs. Elaine,Thank you for taking the time to leave us an excellent rating. We greatly appreciate your support and are delighted that you had a positive experience during your stay. We look forward to welcoming you back in the future for another enjoyable visit.Warm regards,Heritage Hotel Imperial Team

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night. Hotel was lovely Close to everything The restaurant was wonderful!
Stayed 1 night in Aug 2023
Response from Heritage Hotel Imperial on 1 Sept 2023
Dear Susie,Thank you for sharing your brief but positive experience at the hotel. We're delighted to hear that you found the hotel lovely, conveniently located close to everything, and that you had a wonderful dining experience at the restaurant during your stay. If you ever have the opportunity to return, we hope you choose to stay longer and enjoy more of what the hotel and the surrounding area have to offer.Regards,Heritage Hotel Imperial Team

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Beautiful hotel in the heart of the strip. Staff, food and rooms are impeccable. We will be coming back!
Stayed 1 night in Aug 2023
Response from Heritage Hotel Imperial on 1 Sept 2023
Dear Mrs. Amanda,Thank you for your glowing recommendation! We're thrilled to hear that you found the hotel beautiful, with impeccable staff, food, and rooms. We can't wait to welcome you back for another wonderful stay in the heart of the strip. Your continued support is greatly appreciated, and we look forward to hosting you again in the future.Heritage Hotel Imperial Team

10/10 Excellent

ADRIAN C

Stayed 1 night in Aug 2023
Response from Heritage Hotel Imperial on 13 Sept 2023
Dear Mr. Adrian,Thank you so much for providing us the excellent rate.Until your next stay, kind regards,Heritage Hotel Imperial Team

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Dushko made our stay that much more special!
Stayed 3 nights in Aug 2023
Response from Heritage Hotel Imperial on 23 Aug 2023
Dear Mrs. Nicole,Thank you for staying with us and sharing your excellent review.We’re very glad to know that you had an amazing stay with us and that your expectations were met.Great reviews such as yours is a testament to our hard work to ensure valuable guests such as yourself have a great stay with us. Thank you for the compliments for Duško!Until your next visit, kind regards,Heritage Hotel Imperial Team

10/10 Excellent

Edouard

Stayed 1 night in Aug 2023
Response from Heritage Hotel Imperial on 23 Aug 2023
Dear Mr. Edouard,Thank you for the excellent rate you provide us after staying at Heritage Hotel Imperial.It would be great to have you again with us.Kind regards,Heritage Hotel Imperial Team

8/10 Good

Thomas

Stayed 2 nights in Aug 2023
Response from Heritage Hotel Imperial on 23 Aug 2023
Dear Mr. Thomas,Thank you for the trust you have placed in us after choosing Heritage Hotel Imperial for your stay in Opatija.We take this opportunity to invite you to stay with us again.Kind regards,Heritage Hotel Imperial Team

10/10 Excellent

Roger

Stayed 1 night in Aug 2023
Response from Heritage Hotel Imperial on 23 Aug 2023
Dear Mr. Roger,We are happy to know that we did our best to exceed your expectations.It would be our pleasure to welcome you back.Kind regards,Heritage Hotel Imperial Team

10/10 Excellent

Dawid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best our holidays. Near to the sea. The hotel is in the best place in Opatija. Very kind people working in hotel. Fresh food. I recommend!
Stayed 5 nights in Aug 2023
Response from Heritage Hotel Imperial on 23 Aug 2023
Dear Mr. Dawid,Thank you so much for taking the time out to providing us with your valuable feedback, we are pleased to learn that your experience with us was delightful.We are looking forward to welcome you back in the near future.Regards,Heritage Hotel Imperial Team

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Bit of a disappointment on multiple fronts; Firstly the day before we arrived I noticed a fare drop of $100 for our exact same room. I contacted Expedia who tried to get the hotel to respect the rate, but they claimed no one was there to do so, so upon arrival I asked them to lower the rate. Danja at the front desk was not very welcoming nor friendly which is a shame. She asked her manager Luca and he gave us a quick no without any real consideration. He could have easily offered us some cocktails or treats but chose to simply not do the right thing. This hotel was once clearly a beauty but sadly is pretty rundown (broken windows, chipped paint, streaks on walls, exterior damage/not clean) and in need of some TLC. The location is great, parking a huge hassle, breakfast buffet pretty good.
Response from Heritage Hotel Imperial on 2 Aug 2023
Dear Mr. Richard,We are very sorry about your negative experience. We will sure check all this issues you mentioned. We would kindly ask you to contact us for you possible next arrival in any of our hotels. Kind regards,Heritage Hotel Imperial Team

10/10 Excellent

Andrea

Stayed 1 night in Jun 2023
Response from Heritage Hotel Imperial on 27 Jun 2023
Dear Andrea,Thank you for staying with us and for providing us the excellent rate. It would be our pleasure to have you with us again on some future occasion.Best regards,Heritage Hotel Imperial Team

10/10 Excellent

Chun-Yu

Stayed 2 nights in Apr 2023
Response from Heritage Hotel Imperial on 11 May 2023
Dear Chun-Yu,Thank you so much for providing us the excellent rate.Kind regards,Heritage Hotel Imperial Team

4/10 Poor

Sarah, Grand Junction

Stayed 2 nights in Dec 2022
Response from Heritage Hotel Imperial on 27 Mar 2023
Dear Mrs. Sarah,We are truly sorry that we didn't met your expectations.Regards,Heritage Hotel Imperial Team

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, location and breakfast!
Wonderful place with a great feel. The staff is friendly and helpful. Breakfast was AMAZING! The ocean side of the hotel is also the street side so great views with a little noise.
Stayed 1 night in Oct 2022
Response from Heritage Hotel Imperial on 12 Oct 2022
Dear Mr. Jared,We are more than happy knowing that we fulfilled your expectations. We hope there will be a chance for us to welcome you again.Best wishes,Heritage Hotel Imperial

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Heritage Hotel Imperial on 26 Jan 2023
Dear Mrs. Claire,Your opinion is for us very valuable. Thank you for providing us the excellent rate.Regards,Heritage Hotel Imperial Team

10/10 Excellent

IAN, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated 1886 palace hotel. Soaring ceilings, thick walls, quiet rooms, great service, good AC .Centrally located and reasonably priced. Huge breakfast choice. Would definitely stay again.
Stayed 4 nights in Sep 2022
Response from Heritage Hotel Imperial on 12 Oct 2022
Dear Mr. Ian,Thank you for the excellent rate and the lovely feedback. Heritage Hotel Imperial in Opatija is a historical building constructed in 1885 and it was the second hotel on the Adriatic. We are glad you enjoyed the spirit of the royal past that one can still feel in this hotel.Till your next stay with us, best wishes,Heritage Hotel Imperial

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Heritage Hotel Imperial on 26 Jan 2023
Dear Mrs. Susan,We are more than happy knowing that we fulfilled your expectations. Thank you for the excellent rate.Till your next stay with us, kind regards,Heritage Hotel Imperial Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Unfortunately the Heritage closed early for the season. So they put us in the Hotel Palace Bellevue instead. Sadly it didn't feel the same standard as we expected from the heritage. But breakfast was fantastic.
Stayed 3 nights in Oct 2021
Response from Heritage Hotel Imperial on 2 Nov 2021
Dear Mr. Michael, Thank you so much for your feedback. We are sorry that we had to change you the location of your stay. Hotel Palace Bellevue is really very similar and the offer is at quite the same level. Thank you for praising the breakfast offer. We hope there will be a chance to host you in Heritage Hotel Imperial the next time. Kind regards, Marin Morić Hotel Manager

10/10 Excellent

Sebila

Stayed 1 night in Jul 2021
Response from Heritage Hotel Imperial on 13 Jan 2022
Dear Mrs. Sebila, Thank you for rating Heritage Hotel Imperial. Kind regards, Marin Morić Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Perfectly serviceable in Opatija
Upon arrival, they had no record of my reservation. I forwarded my hotels.com confirmation and they were able to find a room. Hotel is an old mansion - individual rooms are fine but the common spaces are a little creepy. Our A/C didn’t work properly and they tried to reset it a few times remotely. As it was late and we had already had a long drive, we did not move rooms but it was offered. They will park your car for about $20 but there is a paid lot across the street that they recommended to me. They did not offer help with the luggage. It wasn’t amazing but I’m sure you can do much worse in Opatija.
Stayed 1 night in Jun 2021
Response from Heritage Hotel Imperial on 22 Jul 2021
Hallo, We really appreciate that you took the time to give your honest feedback and hope you will accept our sincerest apologies. However, we hope you will give us a second chance to do things better during your next stay. With kind regards, Marin Morić Hotel Manager

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avery good and interesting stay.Franz Joseph had stayed here and the decor was very impressive.The dinner and breakfast were served in an impressive ballroom.A little difficult to find even though right in the center as very busy and one way streets in Opatija but well worth the visit.The hotel staff parked the car for us.
Stayed 1 night in Oct 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!!!!
Beautiful hotel, with thoughtful, helpful staff. Breakfast was outstanding! Room was superb!
Stayed 1 night in Sep 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing building from the days of the mansions of the Viennese elite beautifully renovated. Food was superb (chose half board option). The location was great, very close to the Lungomare seaside promenade.
Stayed 1 night in Sep 2019

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 4 star experience
I thought this was a solid 4 star hotel. It has a good location. It has a good complimentary breakfast. It’s across the street from the water, not on the water. The pool is indoor not outdoor. I was happy with my stay.
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel, but little attention to detail
The rooms were not properly equipped
Stayed 2 nights in Aug 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property that we booked last minute during our Istria road trip. Impressive heritage structure with excellent service and a great dining selection.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, the hotel provides one of the best breakfast we had in Europe - champagne also included - with a huge variety that satisfies everyone.
Stayed 1 night in Jun 2019

10/10 Excellent

Izik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and helpful staff, good breakfast although the orange juice tasted as if it had been watered down sometimes and a good variety for evening meal.
Stayed 3 nights in May 2019

6/10 Okay

Jelena

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but spa was out off order. They dont have a swimming pool
Stayed 3 nights in Oct 2018

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Fabio, treviso

Liked: Staff & service, property conditions & facilities, room comfort
nice hotel, diner and breakfast very good, cleannig of room not very good; for the rest all OK
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I liked location, view from the room. Food was very good, pastry, delicious! Room given to me upon arrival had very bad odor, had a hard time enduring it for 1 day and night, next day I was moved to other room that was satisfying. Staff was kind and helpful.
Stayed 5 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel - friendly and helpful staff
This is a lovely newly renovated hotel in a beautiful location right in the centre of Opatija. Cafes and restaurants and shops are all a few steps away. My room was beautiful and clean. Breakfast buffet was excellent. I really liked the staff they were friendly and easy going to deal with and helpful. Highly recommend. You never know what you’re going to get when you come to a hotel but this was excellent.
Stayed 1 night in Sep 2018

10/10 Excellent

hwa young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Katharina, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nicely renovated Grand hotel. Amazing dining room and stylish bar areas and rooms. Dinner buffet was rather disappointing.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Ondrej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing newly renovated historic hotel
The building of the second oldest hotel in Opatija is just beautiful. It was completely renovated just recently and the modern style of renovation nicely fits with the historic elements from the times of the Austrian Empire. The staff was nice and helpful. The breakfast and dinner buffets had a huge selection of both local and international dishes. The location can't be better, as the hotel is situated less than 2-3 minutes away from the town's main beach and there are all kinds of shops in the immediate vicinity.
Stayed 4 nights in Jun 2018