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Reviews of The Bene Hotel

4.5 out of 5
The Bene Hotel
Jalan Benesari, Kuta, Bali

Reviews

8.4

Very good

Rating 10 - Excellent. 169 out of 408 reviews" "
Rating 8 - Good. 171 out of 408 reviews" "
Rating 6 - Okay. 52 out of 408 reviews" "
Rating 4 - Poor. 9 out of 408 reviews" "
Rating 2 - Terrible. 7 out of 408 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in May 2024

10/10 Excellent

Lissa, Chatham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at The Bene Hotel in Kuta, Bali, and had a great experience. The quiet location, just a block away from the beach, offered the perfect balance of tranquility and convenience. The staff was incredibly friendly and accommodating, making our stay even more enjoyable. We would definitely stay here again. Highly recommend!
Stayed 12 nights in May 2024
Response from The Bene Hotel Kuta on 27 May 2024
Dear Lissa,Warmest Greeting From The Hotel Kuta,Thank you for choosing us for accommodation during your stay and holiday in Bali and taking a time to give us excellent review.We are glad to hear that your stay was enjoyable.we look forward to welcoming you in the future.

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from The Bene Hotel Kuta on 17 May 2024
Dear Brett,Greetings from The Bene Kuta Hotel,Thank you for staying with us during your holiday in Bali and for taking the time to leave us an excellent review.We are glad to hear that your stay was enjoyable.Take care, and we look forward to welcoming you in the near future.Best Regards,

10/10 Excellent

Dilpreet

Stayed 1 night in Jan 2024
Response from The Bene Hotel Kuta on 27 May 2024
Dear Kelly,Warmest Greeting From The Bene Hotel Kuta,Thank you for choosing us for accommodation during your stay and holiday in Bali and taking a time to give us excellent review.We are glad to hear that your stay was enjoyable.we look forward to welcoming you in the future.Best Regards,

10/10 Excellent

MANISH KUMAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very near to Kuta beach and local street shopping
Stayed 4 nights in Feb 2024
Response from Anik on 9 Apr 2024
Dear Manish, Warmest Greetings from The Bene Hotel Kuta Thank you for your review, it was our pleasure that you are our guests who have stayed with us. We look forward to welcoming you on the next occasion at The Bene Hotel Kuta.Best Regards, The Bene Hotel Kuta

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2024

4/10 Poor

Stephen Ian

Stayed 9 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Decent hotel but wont go back
Overall service is friend, but the room and food needs lots of improvement. The aircon to the room was bad, had to leave it on 24/7 and shut curtains to cool the room. Balcony door does not shut fully and allows mosquitos to come in. Sadly my room was not cleaned for 2 days. Swimming pool needs to be rectified, steps and tiles and not in good conditions. Pls take care if you have children. The most disappoinment is the breakfast, i paid for 4 days brekkie but took the first day only. Others days I ordered Grab food. Overall the hotels need upgrade!.
Stayed 4 nights in Dec 2023
Response from Anik on 27 Dec 2023
Dear Sarah,Warmest Greetings from The Bene Hotel Kuta Thank you for your review, it was our pleasure that you are our guests who have stayed with us. We do apologize for your inconvenience. This is our concern to improve our facilities and service to the guests. We look forward to welcoming you on the next occasion at The Bene Hotel Kuta. Best Regards, The Bene Hotel Kuta

8/10 Good

Shane

Stayed 11 nights in Oct 2023
Response from Anik on 24 Oct 2023
Dear Shane,Warmest Greetings from The Bene Hotel Kuta Thank you for your review, it was our pleasure that you are our guests who have stayed with us. We look forward to welcoming you on the next occasion at The Bene Hotel Kuta.Best Regards, The Bene Hotel Kuta

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel with great staff. Plumbing / hot water was sporadic, pool was very nice and clean.
Stayed 2 nights in Oct 2023
Response from Anik on 16 Oct 2023
Dear Daniel,Warmest Greetings from The Bene Hotel Kuta Thank you for your review, it was our pleasure that you are our guests who have stayed with us. We look forward to welcoming you on the next occasion at The Bene Hotel Kuta.Best Regards, The Bene Hotel Kuta

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, room comfort
Staff were always lovely. Rooms were clean. Good location between beach and main street. Room service could be improved. Difficult to order, slow to arrive and not hot on arrival. Some items on menu not available.
Stayed 5 nights in Sep 2023
Response from Anik on 19 Sept 2023
Dear Jessica,Warmest Greetings from The Seminyak Suite - Private Villa Thank you for your review, it was our pleasure that you are our guests who have stayed with us. We do apologize for your inconvenience. This is our concern to improve our facilities and service to the guests.We look forward to welcoming you on the next occasion at The Seminyak Suite - Private Villa. Best Regards, The Seminyak Suite Private - Villa

10/10 Excellent

Cliff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay there
Stayed 3 nights in Aug 2023
Response from Anik on 11 Sept 2023
Dear Cliff,Warmest Greetings from The Bene Hotel Kuta Thank you for your review, it was our pleasure that you are our guests who have stayed with us. We look forward to welcoming you on the next occasion at The Bene Hotel Kuta.Best Regards, The Bene Hotel Kuta

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to Kuta many times and would stay here again.. I loved it
Stayed 14 nights in Aug 2023
Response from Anik on 28 Aug 2023
Dear Anthony, Warmest Greetings from The Bene Hotel Kuta Thank you for your review, it was our pleasure that you are our guests who have stayed with us. We look forward to welcoming you on the next occasion at The Bene Hotel Kuta.Best Regards, The Bene Hotel Kuta

10/10 Excellent

Mary

Stayed 6 nights in Aug 2023
Response from Anik on 28 Aug 2023
Dear Mary,Warmest Greetings from The Bene Hotel Kuta Thank you for your review, it was our pleasure that you are our guests who have stayed with us. We look forward to welcoming you on the next occasion at The Bene Hotel Kuta.Best Regards, The Bene Hotel Kuta

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time, all staff very friendly and helpful. Breakfast was a disappointing as food took to long to be replenished, coffee pot was always empty and cold. Made us not trust we’d get a good dinner there so we always ate out Wi-Fi was terrible. Our room was serviced very well and anything we requested eg. Someone to fix our safe they were quick. We would consider staying there again
Stayed 8 nights in Jun 2023
Response from Anik on 13 Jul 2023
Dear Timothy, Warmest Greetings from The Bene Hotel Kuta Thank you for your review, it was our pleasure that you are our guests who have stayed with us. We do apologize for your inconvenience. This is our concern to improve our facilities and service to the guests. We look forward to welcoming you on the next occasion at The Bene Hotel Kuta. Best Regards, The Bene Hotel Kuta

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here are great and the value for the price is awesome, I love the hotel Bene
Stayed 5 nights in May 2023
Response from E-Commerce on 30 May 2023
Dear Lee, Warmest Greetings from The Bene Hotel Kuta Thank you for your review, it was our pleasure that you are our guests who have stayed with us. We look forward to welcoming you on the next occasion at The Bene Hotel Kuta.Best Regards, The Bene Hotel Kuta

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in May 2023
Response from The Bene Hotel Kuta on 21 May 2023
Dear Lawrence, Warmest Greeting from The Bene Hotel Kuta Thank you for your review, it was our pleasure that you are our guests who have stayed with us. We look forward to welcoming you in the next occasion at The Bene Hotel Kuta.Best Regards, The Bene Hotel Kuta

10/10 Excellent

Mi Sun

Stayed 14 nights in May 2023
Response from E-Commerce on 8 Jun 2023
Dear Mi Sun, Warmest Greetings from The Bene Hotel Kuta Thank you for your review, it was our pleasure that you are our guests who have stayed with us. We look forward to welcoming you on the next occasion at The Bene Hotel Kuta.Best Regards, The Bene Hotel Kuta

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot and lovely accommodating staff. Susan at reception was amazing and so personable. Prepared to step in and help when break or staff were sick. Great work ethic!
Stayed 2 nights in Mar 2023
Response from Wulan on 27 Mar 2023
Dear Andrea,Warmest Greetings from The Bene Hotel Kuta Thank you for your time to write a review and sharing the experience of your recent stay with us. It is a great pleasure to know that overall you enjoyed the time and found that staying at The Bene Hotel Kuta is a memorable experience.Thank you for having chosen The Bene Hotel Kuta, we are looking forward for another opportunity to welcoming you back in the nearest future.Kind regards,The Bene Hotel Management

10/10 Excellent

Ashleigh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Feb 2023
Response from Wulan on 8 Mar 2023
Dear Ashleigh,Warmest Greetings from The Bene Hotel Kuta Thank you for your time to write a review and sharing the experience of your recent stay with us. It is a great pleasure to know that overall you enjoyed the time and found that staying at The Bene Hotel Kuta is a memorable experience.Thank you for having chosen The Bene Hotel Kuta, we are looking forward for another opportunity to welcoming you back in the nearest future.Kind regards,The Bene Hotel Management

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2022
Response from E-Commerce on 14 Dec 2022
Dear Shane,Warmest Greetings from The Bene Hotel Kuta Thank you for your time to write a review and sharing the experience of your recent stay with us. It is a great pleasure to know that overall you enjoyed the time and found that staying at The Bene Hotel Kuta is a memorable experience.Thank you for having chosen The Bene Hotel Kuta, we are looking forward for another opportunity to welcoming you back in the nearest future.Kind regards,The Bene Hotel Management

10/10 Excellent

jonnathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from E-Commerce on 8 Mar 2023
Dear Jonnathan,Warmest Greetings from The Bene Hotel Kuta Thank you for your time to write a review and sharing the experience of your recent stay with us. It is a great pleasure to know that overall you enjoyed the time and found that staying at The Bene Hotel Kuta is a memorable experience.Thank you for having chosen The Bene Hotel Kuta, we are looking forward for another opportunity to welcoming you back in the nearest future.Kind regards,The Bene Hotel Management

8/10 Good

Kayleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel to stay at. Needs maintenance on decking around pool. Very loose and uneven, broken pieces.
Stayed 7 nights in Aug 2022
Response from E-Commerce on 31 Oct 2022
Warmest greetings from The Bene Hotel Kuta. Thank you for your feedback and it's great to hear that you enjoyed your stay with us. We are delighted to receive acknowledgement of our commitment to create memorable experiences to our guests and we will surely pass on your wonderful comments to all the team. Thank you for being chosen The Bene Hotel kuta, we are looking forward to welcoming you back soon. Kind Regards, The Bene Hotel Kuta Management

8/10 Good

Igor

Stayed 27 nights in May 2022

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very good hotel Even though limited staff because of Corona virus the staff were very friendly and accommodating The front desk clerk very welcoming My room was nice poolside Wifi very fast Room includes breakfast for two The price was excellent I highly recommend the Bene Great value for money And very comfortable .
Stayed 1 night in Jun 2021

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
The hotel , staff and location also are good , only thing I can say is it's expensive comparing to other hotels
Stayed 4 nights in Mar 2020
Response from Putu Riana on 13 Mar 2020
Dear Mohammed Thank you so much for sharing a wonderful reviews of your recent stay with us. We are so glad to know that your stay wa enjoyable and found staff was friendly. We will share your reviews to all of the staff and we sure it would be encourage them to keep provide an excellent services. It would be our great pleasure to welcoming you back again in the nearest future. Best regards Putu Riana General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay at a great price
The hotel is situated about 200 meters from the beach in a fairly quite part of the world as far as Kuta goes. We rented a scooter that we could park safely in the underground parking of the hotel. With this it was easy to relax in the quite area around the hotel but still visit the busy area's or beach within a few minutes drive. Security at the hotel is good so a person feels safe from the moment you arrive. The rooms are spacious and overlooks the pool area. Staff was friendly and assisted as expected with basic requests. The rooms were cleaned every day and had great air conditioning that is very important in Bali. Overall the breakfast buffet was great every morning, although a person on occasion had to wait 5 minutes or so for a table to become available. The breakfast at this hotel is really good with lots of choices including, meats, eggs, cereals,s yogurts, fruits, pancakes, vegetarian options, noodles and the works. The only bit of negative feedback is that the lifts on our side of the building was out of service about 3 times in the 7 days we stayed here. We then used the stairs to climb the 3 floor to our room that was not too bad. But persons not able to do this would have had to walk to the other side of the hotel to try and use a lift from that side. Overall it was a great stay and we will definitely consider staying there again.
Stayed 7 nights in Jan 2020
Response from Putu Riana on 31 Jan 2020
Dear Happy Guest We thank you so much for sharing wonderful reviews following your recent stay with us. We are so excited to know that you have theougly enjoyed the stay, found staff was freindly and attentive, clean room and breakfast was delightful. We also would like to express our sincerest apology for the lift problem that you found during stay and I have share it to the team to ensure that it would not happen again in the future. It's our great honor to be recommended with others and we are looking forward to welcoming and delighting you again with excellent experiences. Best regards Putu Riana General Manager

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service
OK stay but not worth price we paid.
This hotel did not meet my expectations. Staff was wonderful but the facility need work Our toilet was broken twice and air conditioner did not work the first day. The second night water leaked from it all over my open luggage causing lots of laundry expense. The pool is in great condition and a good size for lap swimming plus play. Pool deck & chairs nice too. I just expected more for the price. Royal Suite didn’t feel royal.
Stayed 7 nights in Jan 2020
Response from Putu Riana on 30 Jan 2020
Dear Christine Thank you for sharing reviews and letting us know your disappoitment from your rècent stay with us. Herewith in this occasion , we would like to express our sincerest apology for the inconveniences encountered during stay with us. Please be assured that we will share to the team to improve quality of maintenance facility and ensuring the issue will not happen again in the future. We do hope there would be an oppurtunity to welcoming and providing excellent experiences to you and your family in the near future. Best regards Putu Riana General Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
For the price, there are far better hotels to stay in. Despite the hotel being recently refurbished, it already looks very run down. The location isn’t fantastic, no nice restaurants around.
Stayed 5 nights in Jan 2020
Response from Putu Riana on 21 Jan 2020
Dear Guest Thank you for sharing reviews following your recent stay with us. Please apologize for the inconveniences encountered during stay with us. We do hope there would be a chance to serve you and I will take the utmost care to ensure you will have excellent stay. We look foward to welcoming you soon. Best regards Putu Riana General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location was great, but you may find it difficult to get a cab into the hotel due to the traffic on Jln Legian and Jln Kuta Pantai. Beds were comfortable, but the breakfast was unremarkable. Overall still pretty good value.
Stayed 3 nights in Dec 2019
Response from Putu Riana on 10 Jan 2020
Dear happy guest Thank you very much for sharing a wonderful reviews and perfect rating on your recent stay with us. We are glad to know that your stay was enjoyable with us and also we will take further action in improving breakfast. We would be very happy to welcoming and delighting you again with excellent experiences. We see you again in the nearest future. Best regards Putu Riana General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2019
Response from Putu Riana on 9 Jan 2020
Dear happy guest Thank you for sharing perfect score on your recent stay with us. We are very happy to know that you have throughly enjoyed the stay with us. We look forward to welcoming you again in the nearest future. Best regards Putu Riana General Manager

8/10 Good

Verified traveller

Stayed 14 nights in Dec 2019
Response from Putu Riana on 1 Jan 2020
Dear Happy Guest Thank you for giving us a good rating on your recent stay with us. We are glad to know that your stay ws enjoyable. We are looking forward to welcoming you again in the nearest future. Best regards Putu Riana General Manager

10/10 Excellent

Mads, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely 4 day stay at The Bene! The staff are SO friendly and helpful. The hotel was lovely, we chose a pool access room which was great. I felt everything was very clean, dispite the fact some things may need a little update - very happy with it for the price. We had no issues and a great stay.
Stayed 4 nights in Dec 2019
Response from Putu Riana on 16 Dec 2019
Dear Happy Guest. Thank you for giving us a perfect rating of your recent stay with us, We're sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay We are looking forward to seeing and delighting you again with excellent experiences. Best regards Putu Riana General Manager

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice and close 500 meters to beach guiet location private with excellent Sequrity out front Would highly recommend staff we excellent
Sunset Bintang
Sunset on Kuta
Lobby view to pool
Stayed 8 nights in Nov 2019
Response from Putu Riana on 13 Nov 2019
Dear Bradley We truly happy to know that you had a great holiday with us and satisfied with the accommodations and services we have offered. We do hope to greet you again in the nearest future. Best regards Putu Riana General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks better than photos and expected. Service is good
Stayed 2 nights in Oct 2019
Response from Putu Riana on 22 Oct 2019
Dear Happy Guest Thank you for the wonderful reviews of rencent stay with us. We are glad to know that you found our hotel was good with good services as well. It would be our great pleasure to welcoming you again in the nearest future. Best regards Putu Riana General Manager

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Boutique Hotel
It was a pretty boutique hotel at the corner of small roads. Not advisable for females to be walking alone as it is dark. The room is comfortable however they can do better with maintained furnishings. The hotel pool is always crowded if you visit over the weekend. Service staffs are very friendly and the food is tasty.
Stayed 3 nights in Sep 2019
Response from Putu Riana on 16 Oct 2019
Dear Agnes Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you again soon Best regards Putu Riana General Manager

8/10 Good

Verified traveller

Travelled with partner
Another lovely stay in Bali. The Bene is extremely well located to shops, markets, beach, restaurants and the famous Legian St but a little disappointing from the last stay about 5 years ago. Nice rooms but little dirty or aged. Very little hot water in shower and shower rose holes was about 50% blocked. Had to repeatly ask cleaning staff to provide clean towels, soap and shampoo most days until complaining to management. Good bits are lovely breakfast with real crippy bacon. Beautiful pool in middle of conplex. Very young staff that are enthusiastic to please but sometime get wrong.
Stayed 15 nights in Sep 2019
Response from Putu Riana on 16 Oct 2019
Dear Happy Guest. Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. We also appreciated so much of your constructive feedback as we have shared already to be improved immediately. We are looking forward to welcoming and delighting you again with excellent experiences. Best regards Putu Riana General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service and position,food.Good size rooms,very friendly place.
Stayed 7 nights in Sep 2019
Response from Putu Riana on 1 Oct 2019
Dear Happy Guest Thank you for your wonderful review and for choosing our hotel. We are very happy to know that you enjoyed your stay with us and We are looking forward to having you again as a guest in our hotel. Best regards Putu Riana General Manager

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and quiet
We had a wonderful relaxing time at The Bene. From the moment you drive up the secondary road to the premises you feel away from the hustle and bustle of Bali. The Bene has such a peaceful atmosphere. Thank you to all staff for a wonderful stay.We will be back.
Stayed 14 nights in Aug 2019
Response from Putu Riana on 18 Sept 2019
Dear Frank We truly happy to know that you had a great holiday with us and satisfied with the accommodations and services we have offered. It would be our great honor to delighting you again and we would be very happy to welcoming you again in the near future. Best regards Putu Riana General Manager

10/10 Excellent

Jonjules

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff the breakfast and clean rooms. The pool chairs were a little hard to get some days but no fault of hotel.
Stayed 10 nights in Aug 2019
Response from Putu Riana on 4 Sept 2019
Dear Jonjules Thank you for sharing your perfect rating on your recent stay with us. We are so glad to know that you loved our staff, found delightful breakfast and clean room. It would be our great pleasure to delighting you again with excellent experiences and we look forward to welcoming you again in the nearest future. Best regards Putu Riana General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is tucked into a great spot between shopping, beach, and main nightlife street but still nice and quiet with great pool, maintained well and good breakfast
Stayed 6 nights in Aug 2019
Response from Putu Riana on 4 Sept 2019
Dear Happy Guest Thank you for sharing your wonderful reviews following with your recent stay with us. We are so excited to know that you loved with hotel location, found well maintained and delightful breakfast. We look forward to welcoming you again and we would be very happy to provide excellent experiences. Best regards Putu Riana General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Putu Riana on 26 Aug 2019
Dear Happy Guest Thank you so much for giving us perfect rating on your recent stay with us. We are so glad to know that your stay was fully enjoyable with us. It would be our great pleasure to welcoming you again in the nearest future. Best regards Putu Riana General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice queit hotel and value fir money. Air con is good and rooms comfortable and clean. Wifi is hopless so make sure you get a local sim card. Close to the beach and lots if places to eat nearby. Nice pool and goid breakfast. No complaints other than the wifi.
Stayed 7 nights in Aug 2019
Response from Putu Riana on 23 Aug 2019
Dear Happy Guest Thank you very much for sharing excellent reviews of recent stay with us. We are so excited to know that you have thoroughly enjoyed they stay with us. It would be our great pleasure to welcoming you again in the nearest future. See you again soon. Best regards Putu Riana General Manager

4/10 Poor

AslamKanowah, Mauritius

Travelled with family
Disliked: Staff & service, property conditions & facilities
Although checkin is at 15:00 we had to wait 1 hour before our room was ready . No apology whatsoever from hotel staff . They requested for paper printout of booking although they had all the details on their system . We were 5 person but were offered only 3 welcome drinks . Water in bathroom was salty . Complementary water bottles also tasted a bit salty . Pool closes at 21:00 and is not well lit too dark to swim after sunset . On the good side the rooms were clean and nice breakfast.
Stayed 3 nights in Jul 2019
Response from Putu Riana on 26 Jul 2019
Dear AslamKanowah Thank you for sharing review and we are very sorry to hear that we could not fill your expectation. Please accept our sincerest apology for the inconveniences you have encountered during you stay with us. Please ensure that all your comments are essential to educating our staff about good and bad services. We will sure your feedback will be given to all. Furthermore, I will personally supervise that all your complains are addressed that everything will be in order on your next visit . We do hope there would be an oppurtunity to serve you in the nearest future and we look forward to welcoming you back. Best regards Putu Riana General Manager

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2019
Response from Putu Riana on 22 Jul 2019
Dear Happy Guest Thank you so much for sharing your wonderful rating on your recent stay with us, and we are looking forward to delighting you again on your next stay with us. Best regards Putu Riana General Manager

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Putu Riana on 22 Jul 2019
Dear Guest Thank you for letting us know your rating on your recent stay with us. We would keep striving for excellent and it would be our great honor to have an oppurtunity to welcoming you back in the near future. Best regards Putu Riana General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Putu Riana on 22 Jul 2019
Dear Happy Guest, Thank you for giving us a wonderful rating on your recent stay with us. We are glad to know that your stay was enjoyable and it would be our great pleasure to welcoming you again in the nearest future. Best regards Putu Riana General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property - Staff went above and beyond to make a stay a great one.
Stayed 13 nights in Jun 2019
Response from Putu Riana on 13 Jul 2019
Dear Happy Guest Thank you so much for giving us perfect rating on your recent stay with us. We are so excited to know that staff made your stay was fully enjoyable. We realy sure that you would be staying with us again and it would be our great honor to providing you again an excelent experiences. Best regards Putu Riana General Manager

8/10 Good

Puja, Darwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location near sea was very good. The staff was friendly and services were prompt. The general ambiance of the hotel was quite good however the family suits were not facing swimming pool. There was very significant for smell to the main bed room of the family suit and although the staff changed the suit, similar smell was there in the other suite as well for first 3 days. This seemed to improved after ( As told) the AC was serviced. The hotel did offer 2 x complimentary massages to make up for the inconvenience. It would also be nice to have more vegetarian hot food options in the breakfast.
Stayed 5 nights in Jul 2019
Response from Putu Riana on 12 Jul 2019
Dear Puja Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to know that you found our staff was very friendly but we are sorry to hear there were some issues founded with temperature smell. Please rest assured we have addressed this with the team to ensure we improve on this. It would be our great pleasure to welcoming you again in the nearest future. Best regards Putu Riana General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the buffet breakfast and clean rooms!
Stayed 2 nights in Jun 2019
Response from Putu Riana on 26 Jun 2019
Dear Guest Thank you so much for sharing perfect score of your recent stay with us. We are so excited to know that you loved our breakfast buffet and found room was clean. It would be our great pleasure to welcoming you again in the near future. Best regards Putu Riana General Manager