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Reviews of Old Town Residence - Premium Aparthotel

3 out of 5
Old Town Residence - Premium Aparthotel
17 Mikolajska, Kraków, Malopolskie

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 53 reviews" "
Rating 8 - Good. 18 out of 53 reviews" "
Rating 6 - Okay. 6 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 0 out of 53 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Situated in the old town and a five minute walk to the main square. Simple check in, you're mailed/texted the entry code for the main entrance and your room on the day of arrival. Ten minute walk from Krakow station if you choose to take the train from the airport. Very good value
Stayed 4 nights in May 2024

6/10 Okay

Cameron

Travelled with group
Liked: Cleanliness, staff & service
Overall an okay stay, these are not apartments, they are hotel rooms without daily servicing. Good for a night, the room and beds are small, if you are staying for longer I'd recommend somewhere else. Very convenient location for the old town.
Stayed 3 nights in Dec 2023

10/10 Excellent

Tomas

Stayed 5 nights in Aug 2023
Response from OTR Group on 21 Aug 2023
Thank You!

8/10 Good

Abbegail

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay! The area is beautiful and it is within walking distance to the main old town square. There are many restaurants and shops nearby. The building is older but the decor was modern and clean. We did have some issues getting into the building with the code we were given and had to call reception. There is not a front desk, check-in and check-out is done virtually.
Stayed 1 night in Jul 2023
Response from OTR Group on 28 Jul 2023
Thank You for the review! We will do our best to improve the self check in system for the future guests!

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!!
Stayed 3 nights in Jul 2023
Response from OTR Group on 28 Jul 2023
Thank You for the review!:)

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, but there are lots of pubs and clubs nearby so it is v noisy at night.
Stayed 4 nights in Mar 2023
Response from OTR Group on 2 Apr 2023
Thank You for Your review!:)

6/10 Okay

Bernard

Liked: Cleanliness
Disliked: Staff & service
had a glitch on arrival. I did not receive any message on how to get in (there is no reception). Another resident explained how they received a message with a code. after calling, they sent me a text message with a code. all good. these are amazingly small rooms, which is fine by me. don't drop the soap in the shower, as there is not enough room to bend down and pick it up. A lot of partyers stay here. expect loud conversations and singing in the hallways between 3:30 AM and 4:30 when they are returning from their outings. other than that, this was a great place with a great location1
Stayed 3 nights in Mar 2023
Response from OTR Group on 31 Mar 2023
Thank You for all the informations. We will make sure to improve the stay for the future guests including Your opinions:)

6/10 Okay

Rory

Liked: Cleanliness, staff & service, amenities
I stayed here for 4 nights in Feb 2023 and I wasn’t too impressed. Bad Points. To start, I was given instruction on how to check in. They text you with a code for the main entrance and then a code for your room. I went to the room I was given and entered the code to get in. I opened the door and walked into a room that someone else was currently staying in (all of their belongings were spread out across the room and the place was a mess.) I called the customer service number and explained - it turned out that they sent me the wrong room details (which allowed me to enter the wrong locked room.) Of course this was a mistake, but ecause of this, I had no confidence in the hotel’s security and therefore didn’t risk leaving anything of value in the room. Instead I carried around everything I had. I waited around for roughly 15 minutes and then received the correct details. Once I was in the room, I could see make up stains on the carpet and black marks on the white walls, but they weren’t really a concern. The biggest issue I had was how well you could hear all of the other rooms. I had one room next me that was playing loud music, singing and slamming their room door all night long. On top of that, even though I had both sets of windows, the nets and the curtains all fully closed, I could constantly smell cigarettes in the room. Good Points. Great location and a good price. Room was also nice and modern, despite the abuse previous tourists!
Response from OTR Group on 5 Mar 2023
Thank You for pointing out all the issues, we will do everything we can to improve the place for the arrival of the future guests.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
10/10 location and the room is very modern not a bad thing to say!
Stayed 3 nights in Feb 2023
Response from OTR Group on 12 Feb 2023
Thank You so much, we are hoping to see You in the future again!:)

10/10 Excellent

Oliver

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
A great location with great accessibility
The hotel was on a great location for what we required from our trip to Krakow. It was so close to the main square in the Old Town and only a short walk away from the train station making everywhere accessible. The beds were super comfortable and it was lovely knowing that after a cold day exploring the city we would welcome a nice warm shower. The apartment block itself was lovely and quiet which was very welcome after long days of early travelling. On the whole everyone was nice and clean - some stains on the carpets although this cannot always be helped (a door mat might help reduce wet footprints etc.) and it was nice to have a try to put wet boots in after a snowy day. We used the storage room for our luggage on arrival day however it is a good 10-15 minute walk away so somewhere closer/within the block would have been preferred. The room was very modern and very well done. However a manual/guide for the heating/air con unit would have been great and the bathroom would often feel much cooler than the room (which can be quite a shock in the morning with the cold tiles on your feet). Overall a lovely seat which we thoroughly enjoyed. Would recommend it to friends and family to come and stay in the future.
Stayed 3 nights in Feb 2023
Response from OTR Group on 12 Feb 2023
Thank You so much, we are glad to hear that You had a good experience with our apartments!:)

8/10 Good

Ewa

Stayed 3 nights in Nov 2022
Response from OTR Group on 9 Dec 2022
Dziękujemy!

8/10 Good

Mariana

Stayed 2 nights in Nov 2022
Response from OTR Group on 18 Nov 2022
Thank you!

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This apartment was spotlessly clean and well located. It was less then 10 minutes from the train station & a few minutes walk from the main square. Would highly recommend.
Stayed 4 nights in Oct 2022
Response from OTR Group on 29 Oct 2022
Thank you!

8/10 Good

C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, but be careful.
Lovely rooms, very comfortable. One slight issue, when we went to check-in our room wasnt ready so we were changed room. Sadly at 4am the person previously allocated that room arrived, which was distressing and interrupted the night.
Stayed 1 night in Sep 2022
Response from OTR Group on 4 Oct 2022
Thank you! We are very sorry for the technical issues, we do our best so our future guests have only good experience!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krakow City Break
Lovely apartment, spacious. Great location, 5minute walk to the centre.
Stayed 3 nights in Sep 2022
Response from OTR Group on 29 Sept 2022
Thank you!

8/10 Good

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, and spacious room, except for the bathroom. Shower was very small.
Stayed 1 night in Sep 2022
Response from OTR Group on 26 Sept 2022
Thank you!

4/10 Poor

Urszula

Liked: Cleanliness
Great location but that's where it ends.
Our booking was nearly cancelled because of issues with their system. Our card had the necessary funds to make the payment at all times but we were told that they could not take payment and failure to contact them within 24 hours would result in cancellation. This situation was exacerbated by them making contact by email rather than mobile as agreed. The issue was eventually resolved but we could have been left high and dry due to their system error. We then had issues with being provided with the required entry codes and had to chase them several times, before we received the information. The Aparthotel is very well positioned. Our room was very small with a complete lack of storage: 4 hangers provided for clothes and absolutely no shelving in the bathroom, so cosmetics had to be stored on the only table in the room. The TV serves only as a streaming service, there are no TV channels. There were no chairs or desk. You had to sit on the toilet at an angle otherwise your legs would be bashing into the sink. The shower enclosure was tiny. It should be stated that the room was very clean and that the fridge and kettle were welcome additions, but the fridge froze drinks. We have been to Krakow many times but have never found encountered such glaring issues with communication before. We might have arrived and faced the stress of finding fresh accommodation through no fault of our own, had we not checked our e-mails. Based on our experience, we will book elsewhere in the future.
Stayed 5 nights in Sep 2022
Response from OTR Group on 26 Sept 2022
Thank you for all the informations, we will make our apartment better for the next guests with your sugestions! Our phone line is always open for the guests in case of the emergency:)

6/10 Okay

Ms Alison

Liked: Cleanliness, property conditions & facilities, room comfort
TV not working
TV did not work. No milk with coffee. Great location though.
Stayed 1 night in Sep 2022
Response from OTR Group on 18 Sept 2022
Thank you for the information, we will fix the problems for the future guests!

10/10 Excellent

Daniel

Travelled with partner
Liked: Staff & service, property conditions & facilities
2 minute walk from the main square. Lots of options for dining and places to grab a drink. Very comfortable bed and relatively quiet for its location
Stayed 3 nights in Sep 2022
Response from OTR Group on 15 Sept 2022
Thank you!

10/10 Excellent

Richard

Stayed 2 nights in Aug 2022
Response from OTR Group on 5 Sept 2022
Thank you!

10/10 Excellent

Aleksandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So comfy that u might miss your check out
Very spacious and cozy apartment with comfy bed and nice bed linen- I had an amazing sleep… that I missed the check out time :) location is spot on, by main square and all the fantastic restaurants And night life around
Stayed 1 night in Aug 2022
Response from OTR Group on 5 Sept 2022
Thank you!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wspaniałe miejsce na pobyt
Pobyt był wspaniały, lokalizacja pierwszorzędna. Czysto, wygodnie, bardzo schludnie. Polecam każdemu z całego serca.
Stayed 4 nights in Jun 2022
Response from Weronika Frączek OTR Group on 24 Aug 2022
Dziękujemy i zapraszamy ponownie!

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay, so cheap and in a really good location. There’s no reception so you’re emailed the code for the doors to let yourself in. The only improvement that could be made is to have a mirror in the room not just the bathroom.
Stayed 3 nights in Feb 2022

8/10 Good

Sophie

Liked: Cleanliness, room comfort
Great little place
Really good stay at the aparthotel , modern and great location. The only thing I could pick out would be that the bathroom is very small. Everything else fab!
Stayed 4 nights in Feb 2022

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente lugar para hospedarse, zona tranquila y a unos pasos de la basilica, me respondieron rápido y dieron instrucciones claras para entrar no tuve ningun problema
Stayed 2 nights in May 2024

10/10 Excellent

Erik

Stayed 3 nights in Jan 2024

10/10 Excellent

Michele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in an amazing position in Kraków which is only 3/4 minutes far away from the main square (of course it depends from how fast you walk) which made everything much easier. The Room was really clean and they provided us with all the necessary for a 4 days staying. Moreover, it was also quite spacious.
Stayed 3 nights in Dec 2023

10/10 Excellent

maxim

Stayed 3 nights in Dec 2023
Response from OTR Group on 20 Dec 2023
Thank You so much, we really appreciate Your review! :)

6/10 Okay

Anna

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from OTR Group on 20 Dec 2023
Dziękujemy za poświęcenie czasu i napisanie recenzji :)

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Sentralt og enkelt til en bra pris
Pent hotellrom i et kompleks uten resepsjon og frokost-muligheter. Så hvis du kun trenger et pent og rent rom for overnatting er dette midt i blinken. Ligger 5 minutter gåtur unna torget i gamlebyen og 10 minutter unna kjøpesenteret Galeria Krakowska. Taxi eller Bolt får man tak i nesten rett på utsiden av døren. Vil helt klart bo her igjen ved en annen anledning.
Stayed 3 nights in Nov 2023
Response from OTR Group on 20 Dec 2023
Thank You for the review, we appreciate it and hope to host You again in the future!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Zimmer, einfach zu erreichen. Zum Innenstadt einfache Möglichkeit. Sehr sauber und angenehm. 1 was fehlt das ist große Spiegel im Zimmer und Fußmathe wo kann man Schuhe ablegen.
Stayed 4 nights in Oct 2023
Response from OTR Group on 30 Oct 2023
Danke schon! :)

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Lukt og nye håndklær
Vegg til vegg teppe skittent, luktet og er ikke bra for allergier og luftveisplager Håndklær bør skiftes uten ekstra betaling..
Stayed 4 nights in Oct 2023
Response from OTR Group on 30 Oct 2023
We are sorry for all the issues.

6/10 Okay

Vivian

Travelled with family
Liked: Cleanliness, room comfort
Helt ok
Et lite minus at det manglet resepsjon og frokostrestaurant. Måtte gå ca 78mon imnover mot sentrum fir å spise frokost som varcfra meny og ikke buffet. Vi var innstilt på buffet så det var vi ikke helt forberedt på. Men totalt var det super beliggenhet og et flott opphold😉
Stayed 3 nights in Oct 2023
Response from OTR Group on 30 Oct 2023
Thank You and we are very sorry for the issues You had been put through

10/10 Excellent

Marcelo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from OTR Group on 8 Oct 2023
Thank You!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotel i centrum
Fint hotel i centrum. Jeg vil dog ikke anbefale at tilkøbe morgenmad.
Stayed 4 nights in Sep 2023
Response from OTR Group on 8 Oct 2023
Thank You!

8/10 Good

Erik

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from OTR Group on 18 Sept 2023
Thank You!

10/10 Excellent

Emil

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from OTR Group on 4 Aug 2023
Thank You so much!

10/10 Excellent

Silje Kristine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from OTR Group on 21 Jun 2023
Thank you

4/10 Poor

Noora

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room was nice, but the hotel was a bit noisy. We heard all The noises from the corridor, and also the bells of the church at the night. Sightseeings, good shopping places and restaurants were nearby. We booked a room for four persons, but when we came to the hotel there was two beds only. There was a sofa-bed for two also, but the hotel hadn't made beds for us, so we had to make two beds by ourselves. The bed sheet had some stains and the pillow was really high and big on every bed. In the hotel room there was a carpeting all over the floor and it was stinky and stained. We had just a couple of little toilet paper rolls on our toilet, and they run off halfway of our visit. We asked the hotel to bring us more toilet paper, and they promised us to bring some, but they never bring any. Our reservation contained breakfast, but we didn't get any information before about where was the restaurant. There should be some kind of info on the room about breakfast and cleaning practicalities. There was no cleaning on the room at all during our visit, and we were not informed about that before or during our stay. Also there was a 550m walk to the breakfast restaurant, but the hotel staff told us it was "next door" when asking. There was no hotel staff or reception on the hotel, but the chat worked quite well with hotel staff. They replied to our messages in few hours usually, but we didn't get enough information about hotel practicalities beforehand.
Stayed 4 nights in May 2023
Response from OTR Group on 28 May 2023
Thank You for pointing out all the issues regarding Your stay. We do our best to improve the apartments and try to keep the highest standard possible. Thanks to Your review we will prepare the place better for future guests.

8/10 Good

Simon

Stayed 5 nights in Dec 2022
Response from OTR Group on 23 Dec 2022
Thank You!:)

8/10 Good

Tinna

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from OTR Group on 23 Oct 2022
Thank you!

10/10 Excellent

Anne Gro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from OTR Group on 16 Oct 2022
Thank you!

8/10 Good

stig

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from OTR Group on 14 Oct 2022
Thank you!

8/10 Good

Charlotte

Travelled with family
Liked: Room comfort
Stayed 4 nights in Oct 2022
Response from OTR Group on 13 Oct 2022
Thank you!

8/10 Good

John David

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, but little personal service
The room is maybe the best I've ever got for this low price, and the location is great as well, a few minutes walk from Rynek Glowny. There is no personal service, everything has to go through e-mail. They have quite a few offers for guests, but everything has to be ordered before check-in. When I tried to get hold of someone at the door there was no answer. This hotel has no escalator. Now that I know about their system I definetely think I will visit this hotel again!
Stayed 2 nights in Sep 2022
Response from OTR Group on 29 Sept 2022
Thank you and hope to see you again in the future!:)

10/10 Excellent

Staffan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022
Response from OTR Group on 21 Sept 2022
Thank you!:)

8/10 Good

Børre

Stayed 3 nights in Sep 2022
Response from OTR Group on 15 Sept 2022
Thank you:)

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralt men lugnt läge. Rent fint. Fräscha badrum.
Stayed 4 nights in Jun 2022
Response from Weronika Frączek OTR Group on 24 Aug 2022
Thank you!

10/10 Excellent

Gunn Heidi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Weronika Frączek OTR Group on 24 Aug 2022
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The apartment was nice and seemed newly renovated. Great location with a 3 min walk to the main square. The room was equipped with a fridge and a kettle. It’s an old building, which I like, but it is quite loud, so if you have loud neighbors it might get annoying. Except from that I would recommend this place.
Stayed 2 nights in Apr 2022