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Rating 10 - Excellent. 443 out of 614 reviews" "
10 - Excellent
443
Rating 8 - Good. 122 out of 614 reviews" "
8 - Good
122
Rating 6 - Okay. 28 out of 614 reviews" "
6 - Okay
28
Rating 4 - Poor. 17 out of 614 reviews" "
4 - Poor
17
Rating 2 - Terrible. 4 out of 614 reviews" "
2 - Terrible
4
9.6/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
6/10 Okay
BRIDGET JANE
Travelled with family, Travelled with partner
20 May 2024
Liked: Cleanliness
Not bar
BRIDGET JANE
Stayed 3 nights in May 2024
Response from Anna Przystał- Hotel Manager on 21 May 2024
Dear Madam,Thank you very much, your opinion is very important to us. We hope to welcome you back soon. best regards,Anna Przystał- Hotel Manager
Quiet and clean. I wish it had a lobby though for us to sit. Be aware rooms are very dark (not a lot of lighting or natural light) I know that's the whole aesthetic but it did make it difficult to put on make up or just see clearly in the room. Everything else was perfect. Good AC, big spacious room, comfy bed.
Joanna
Stayed 3 nights in Apr 2024
Response from Anna Przystał- Hotel Manager on 14 May 2024
Dear Madam,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied. We hope to welcome you back soon. best regards,Anna Przystał- Hotel Manager
10/10 Excellent
Njål, Bristol
18 Apr 2024
Njål
Stayed 2 nights in Apr 2024
Response from Anna Przystał- Hotel Manager on 9 May 2024
No kettle or coffee machine in room.
Spa excellent.
Poor bar atmosphere
John
Stayed 2 nights in Mar 2024
Response from Anna Przystał- Hotel Manager on 18 Mar 2024
Dear John,Thank you very much, your opinion is very important to us. We hope to welcome you back soon!Best regards,Anna Przystał- Hotel Manager
10/10 Excellent
sarah
Travelled with family
29 Feb 2024
Liked: Property conditions & facilities
A top class 5star hotel right in the centre of the old town.
The hotel had everything you’d expect of a luxurious facility. Of special note is the hotels spa. Stunning in the old basement of the building.
First class.
sarah
Stayed 7 nights in Feb 2024
Response from Anna Przystał- Hotel Manager on 1 Mar 2024
Dear Madam,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied.best regards,Anna Przystał- Hotel Manager
Beautiful hotel and the customer service was great! Location was perfect! I would definitely stay again!
Monika
Stayed 1 night in Dec 2023
Response from Anna Przystał- Hotel Manager on 20 Dec 2023
Dear Madam,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied.We hope to welcome you back soon. best regards,Anna Przystał- Hotel Manager
Response from Anna Przystał- Hotel Manager on 6 Dec 2023
Dear Sir,It was a pleasure to have you as our guest. We remain at your service and hope to welcome you back soon!best regards,Anna Przystał- Hotel Manager
This is a luxury hotel with an attention to detail. The rooms as lovely and the bathroom amenities are excellent. The spa area is also a real treat and we used the pools, sauna and salt room every day. I highly recommend this hotel and look forward to staying there again. Krakow is also a gorgeous city.
Kimberly
Stayed 1 night in Nov 2023
Response from Anna Przystał- Hotel Manager on 5 Dec 2023
Dear Madam,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied. We hope to welcome you back soon. best regards,Anna Przystał- Hotel Manager
The hotel was in an excellent location right in the old town with beautiful facilities and an amazing ambient spa to relax in. We loved this hotel and cannot wait to visit again!
Zuzanna
Response from Anna Przystał- Hotel Manager on 14 Nov 2023
Dear Madam,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied.best regards,Anna Przystał- Hotel Manager
A great hotel in a great location. Professional staff. Attention to detail and design touches. Highly recommended for anyone who would like to spend a lovely time in a true gem in Krakow's city center
Andreas
Stayed 2 nights in Oct 2023
Response from Anna Przystał- Hotel Manager on 31 Oct 2023
Dear Sir,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied.best regards,Anna Przystał- Hotel Manager
Response from Anna Przystał- Hotel Manager on 17 Oct 2023
Szanowny Panie,Dziękuję za wystawioną ocenę. Cieszymy się, że pobyt w Hotelu Starym należał do udanych. Będzie nam niezmiernie miło móc gościć Pana ponownie.pozdrawiam serdecznie,Anna Przystał- Manager Hotelu
Fabulous hotel, great location, very atmospheric, historic and new elements blend well, a great room, very clean, comfy bed, rooftop bar, great cellar pool and sauna. What more could you want? Definitely recommend,and will be back!
S
Stayed 1 night in Sep 2023
Response from Anna Przystał- Hotel Manager on 25 Sept 2023
Dear Sirs,Thank you for your kind words. It was a pleasure to have you as our guest. We remain at your service. Best regards,Anna Przystał- Hotel Manager
8/10 Good
Marek
11 Sept 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Marek
Stayed 3 nights in Sep 2023
Response from Anna Przystał- Hotel Manager on 12 Sept 2023
Great location that is very quiet despite being in the center of a noisy tourist destination. Great design, delicious food, superb customer service. The staff helped us book a babysitter in advance, sitter was fantastically prepared - brought activities themed around Crocow. No issue extending our checkout when we needed it.
Malgorzata
Stayed 1 night in Jul 2023
Response from Anna Przystał- Hotel Manager on 18 Jul 2023
Dear Madam,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied.Looking forward to welcoming you back soon!best regards,Anna Przystał- Hotel Manager
6/10 Okay
Paola
17 Jun 2023
Paola
Stayed 2 nights in Jun 2023
Response from Anna Przystał- Hotel Manager on 19 Jun 2023
Dear Madam,Thank you very much for your visit. We hope to welcome you back soon. best regards,Anna Przystał- Hotel Manager
Piekny i elegancki hotel. Znakomite jedzenie i swietna obsluga. Reczniki w pokoju i papier toaletowy nieakceptowalne. Az nie do wiary, se w takim hotelu mozna spotkac cos takiego.
Generalnie, polecam. Jesli wrocimy do Krakowa, wrocimy do hotel Stary.
Violetta
Stayed 2 nights in May 2023
Response from Anna Przystał- Hotel Manager on 30 May 2023
Szanowna Pani Violetto,Dziękuję za wystawioną opinię. Serdecznie zapraszamy ponownie!pozdrawiam,Anna Przystał
Response from Anna Przystał- Hotel Manager on 23 May 2023
Dear Sir,Your opinion means a great deal to us, we are happy your expectations were met and invite you to come back soon.best regards,Anna Przystał- Hotel Manager
The rooms are clean and spacious, and the building designed with concrete, wood and bricks, which makes it a nice design. The restaurants of the hotel are high class.
Fayez
Stayed 2 nights in May 2023
Response from Anna Przystał- Hotel Manager on 18 May 2023
Dear Sir,Thank you for your kind words. Looking forward to welcoming you back soon!best regards,Anna Przystał
An amazing hotel with amazing staff. The spa is out of this world but the real jewel of this hotel is its restaurant.
Verified traveller
Stayed 2 nights in Jan 2023
Response from Anna Przystał- Hotel Manager on 23 Jan 2023
Dear Sirs,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied. We hope to welcome you back soon. best regards,Anna PrzystałHotel Manager
Stayed many times in this hotel sand loved it.
One of the best hotels in the city.
Very nice pool and rooms are modern as well as stylish, making a good feel and the name "old" is appropriate.
perfect spot, right off the main square. Liked the layout, quiet room which was a nice size (got a suite). Pool, sauna spa were fantastic, loved the decor. Bar and restaurant were top notch. Highly recommend.
william
Stayed 2 nights in Oct 2022
Response from Anna Przystał- Hotel Manager on 27 Oct 2022
Dear Sir,Your opinion means a great deal to us, we are happy your expectations were met and invite you to come back soon.best regards,Anna Przystał
Response from Anna Przystał- Hotel Manager on 4 Oct 2022
Szanowny Panie Bartłomieju,Dziękuję za wysoką ocenę. Jest nam niezmiernie miło, że sprostaliśmy Pana oczekiwaniom. Zapraszamy ponownie!pozdrawiam serdecznie,Anna Przystał- Manager Hotelu
A superb hotel, quiet relaxed and kind of cool! The staff are superb and can’t do enough for you, the food is sublime and the whole place is immaculate. The leisure is fantastic too! We would definitely recommend this hotel!
Jason
Stayed 3 nights in Feb 2022
Response from Anna Przystał- Hotel Manager on 1 Mar 2022
Dear Sir,
Your kind feedback gives us the strength to improve further in order to keep our guests satisfied.
best regards,
Anna Przystał
Best lovation in Krakow , right off market square. Fantastic breakfast, although pricy it was worth it. Relaxing and charming underfround pool.
Peter
Stayed 3 nights in Dec 2021
Response from Anna Przystał- Hotel Manager on 4 Jan 2022
Dear Sir,
We kindly thank you for staying with us and hope to welcome you back soon.
best regards,
Anna Przystał
6/10 Okay
Aleksander
3 Jan 2022
Liked: Cleanliness, room comfort
Not for everyone
There was no wifi, at night one of the receptionist was kind of offensive and asked me for my ID and if for sure I live there (I had my card but was not enough) maybe I don’t look at his standards, the New Years done one option set menu for 200 euro .
Rooms are bit cold
Aleksander
Stayed 3 nights in Dec 2021
Response from Anna Przystał- Hotel Manager on 4 Jan 2022
Dear Sir,
Your feedback is valuable to us – we assure you that all your issues have been addressed. Receptionist, because of security reasons can ask about the guest ID in case making new key cards to your room or during check in.
best regards,
Anna Przystał
Location - brilliant
Spa and pool - great
Bathroom - also great
Room - fine, air con was irritating but fine. The big issue was the noise due to a party on both Friday and Saturday nights. When I called reception at 02.30 on Saturday morning I was told ‘hopefully the party will end soon.’ Our stay Monday - Thursday was very good, but the noise did spoil our stay.
Verified traveller
Stayed 6 nights in Oct 2021
Response from Anna Przystał- Hotel Manager on 9 Nov 2021
Dear Sirs,
Thank you very much, your opinion is very important to us.
best regards,
Anna Przystał-Hotel Manager
10/10 Excellent
Linda
18 Oct 2021
Linda
Stayed 1 night in Oct 2021
Response from Anna Przystał- Hotel Manager on 19 Oct 2021
Dear Madam,
Thank you very much, your opinion is very important to us.
best regards,
Anna Przystał