We book hotel due that it was more secluded, therefore expected more "rest time" on our last leg of our vacation.
Got the superior room with breakfast, hotel was clean, a couple of English TV channels, internet unstable (both ok, as we came to disconnect), breakfast was decent and some offerings were refresh daily.
Big problem is a constructing happening besides the hotel and although I agree that this is out of the Hotel hands, it gets VERY loud from 8:00 AM until midnight!!! (despite hotel letter mentioning 10 am to 4 pm)
Initially they gave us a room besides the construction and move us to the other side of the hotel the next day after talking to management. Room was upgraded to LOFT,that and the AC help reduce some of the noise.
One day before checkout we arranged an extra night directly at the reception, they mentioned that we will have to move to another LOFT as the one we had was already reserved. We agreed and paid. I even confirmed with three different staff members since only one LOFT remained for that day.
On the moving day, as we were leaving for a tour and had our luggage ready for them to move us, receptionist mentioned that new LOFT was no longer available since she gave it to a walk in :|
She offer us a superior room (downgrade) for the SAME PRICE we paid for LOFT AND again FACING construction site.
We were outrage, talking to management only got the price adjusted.
We end up accepting the room as it was late and did not have time to look for a new hotel.