Staff seem very disinterested, even unhappy. Upon check out the person who served us didn't say 'thank you' or even 'hope to see you again', just took payment. In comparison with other hotels we stayed in during the rest of our trip to thialand, the customer service at Tonate Villa Hill is lacking. Hotel itself is nice, quite, remote location on the Island. However there is just something unfinished about the place, it just didn't live up to the pictures/description. Food was good in restaurant but breakfast was limited. Glass table tops in restaurant always had a scum on them & condiments were out of date. Not much sound proofing between rooms. There are a few other bars/restaurants in Tonate Bay, 3mins walk down wooden bridge. Overall was ok but could have been so much better