2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Beyond Samui

4 out of 5
Beyond Samui
20 Moo 2 Chaweng Chongmon Rd, Koh Samui, Surat Thani

Reviews

7.8

Good

Rating 10 - Excellent. 81 out of 290 reviews" "
Rating 8 - Good. 136 out of 290 reviews" "
Rating 6 - Okay. 44 out of 290 reviews" "
Rating 4 - Poor. 19 out of 290 reviews" "
Rating 2 - Terrible. 10 out of 290 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

jean-claude

Liked: Cleanliness, staff & service, property conditions & facilities
It vary nice
Response from Natsongwat Achariyachai on 6 Mar 2024
Dear Guest,Thank you for staying with us recently and sharing us feedback of your stay for which it is also good to know whether we have achieved our guest's satisfaction or not. All of your comments are well acknowledged for our further improvement, thank you again for mentioning it. Otherwise, we hope to have another opportunity to serving you and your family again during your next holiday in Beyond Samui. Sincerely yours,Beyond Samui Team.

10/10 Excellent

Craig

Stayed 1 night in Jan 2024
Response from Beyond Samui Team. on 12 Jan 2024
Dear Guest,All staff and the management at Beyond Samui, we would like to thank you for staying with us recently and sharing us feedback of your stay. We all are glad to know that you like our resort and staff, also had a good time with us. We all shall look forward to welcoming you and your guest again at Beyond Samui. Sincerely yours,Beyond Samui Teams.

8/10 Good

Phoo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

8/10 Good

Petra

Travelled with family
Liked: Cleanliness, staff & service
Stayed 12 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 12 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly and responding staff. Its time to reconsider to renew the aircond system.
Stayed 4 nights in Jan 2020
Response from Jon on 20 Feb 2020
Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Jon Cannon General Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Jon on 9 Jan 2020
Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your rating, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Jon Cannon General Manager

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant on private beach.
Stayed 4 nights in Dec 2019
Response from Jon on 9 Jan 2020
Dear Michael, Thank you for providing us feedback. I am very pleased to know you enjoyed your stay with us here at Novotel Samui Beach Resort. Unfortunately no beach is private here in The Kingdom of Thailand therefore our beach side restaurant is the next best thing. We look forward to your return. Best regards, Jon Cannon General Manager

8/10 Good

Ali, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. It’s a long walk to the Central Festival.
Stayed 4 nights in Nov 2019
Response from Jon on 9 Jan 2020
Dear Ali, Thank you from the entire team at Novotel Samui Chaweng Beach Resort. Friendly and helpful are our nicknames. Central Festival is a bit of a walk and that is why we can always organize a taxi for you our valued guests. We appreciate your feedback and look forward to welcoming you again in the near future. Warm regards, Jon Cannon General Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
There is no door and an open window in the bathrooms. No privacy. Food and drinks at the hotel were extortionate for Thailand. Sewage smell at the beach and poolside was terrible.
Stayed 18 nights in Aug 2019

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this place. The staff were extremely friendly and pools and grounds were kept very clean. It’s located right on the beach although we stayed on the mountain side it wasn’t that big a drama crossing the road. It’s a bit out of town but if you hire a scooter as we did that’s not a problem. Would recommend the hotel to anyone thinking about going to Koh Samui.
Stayed 12 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2019

8/10 Good

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family hotel
Spend 10 days at Novotel Chaweng beach, and was all in all happy about the stay. The hotel staff is very friendly, 2 nice pool areas and location directly at the beach and a short walk away from the center of Chaweng beach was perfect for a family holiday.
Stayed 10 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
perfect location. friendly staff and plenty of activities on the beach.
Stayed 13 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great customer service at the hotel and restaurant
Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The whole e perience was beautiful &thank-u Already submitted feedback
Stayed 10 nights in Jun 2019

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great first time experience in Koh Samui
Overall good experience, staff were always friendly and helpful. Easy enough to communicate in English. The resort is split into two one beachside the other mountainside. If you stay on the mountainside expect to cross the busy main road everyday. There are two pools one on each side but the main pool has a bit of shade. There were a few restaurants around the resort but nothing to write home about. You will need to adventure out to get better eats and the beaches as well. The beach is OK, sand is abit rough and rocky but you can walk way out from shore. The room was large and spacious enough for my family.
Stayed 6 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated property, very simple and below average breakfast
Stayed 5 nights in May 2019

8/10 Good

Claudia Mariela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Solo stay!
Really good. FYI rooms with mountain view are totally apart behind the main hotel building with main pool and beach area. Spa is great. Buffet breakfast too. Happy hours and night shows ( fire acrobats... amazing!) You can book tours to Ko Tao and make reservations to great cliff sea view restaurants for dinner. Highly recommend Novotel spa resort!
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely location, right on the beach. I'm glad I upgrade to a room on the beach side,
Stayed 9 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location with nice pool next to the beach. Very nice staff, fix a broken shower head in less then 10 minutes from the call.
Stayed 6 nights in Apr 2019

8/10 Good

EIN

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Door was broken Deposit money no return if declaring. No return charge in restaurant if declaring. Smell beach, not so clean beach.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Jon Cannon on 3 Apr 2019
Thank you for your review of us here at Novotel Samui Resort Chaweng Beach Kandaburi, we are so pleased you enjoyed your stay with us and we look forward to seeing you again soon Warm Regards Jon Cannon General Manager

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice friendly staff
Stayed 2 nights in Mar 2019
Response from Jon Cannon on 21 Mar 2019
Dear Keith Thank you for the great reviews, so pleased the staff get mentioned I am lucky to have such a great team and the deserve all the great feedback that they get Thanks again Jon Cannon General Manager

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Jon Cannon on 3 Apr 2019
Thank you for your review of us here at Novotel Samui Resort Chaweng Beach Kandaburi, we are so pleased you enjoyed your stay with us and we look forward to seeing you again soon Warm Regards Jon Cannon General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Smelly hillside section that looked gloomy and depressing, noise from upstairs room. Amazing and lovely staff, who went out of their way though. Novotel, you need to lift your game to improve the facilities and recognise that your great staff are the only reason anyone should come here.
Stayed 7 nights in Mar 2019
Response from Jon Cannon on 21 Mar 2019
Thank you for your feedback. As mentioned on the other review you sent in, I am sorry the stay was not up to standards for you, we are working hard on improving our Hillside property. I am very lucky to have such a wonderful team here and thank you fro highlight them, they do appreciate all the great comments they deservedly receive Kind Regards Jon Cannon General Manager

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 5 nights in Mar 2019

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rhonda
Tea and Mai helped make us feel so welcomed and treated us like family! Thanks for the great memories! Pools were great, food was awesome and our rooms were upgraded which made our 7 day stay so comfortable! Jon you should be proud of your staff as they really make your property shine!
Stayed 5 nights in Mar 2019
Response from Jon Cannon on 21 Mar 2019
Dear Rhonda Hope you are well, sorry its taken me a few days to come back to you, thank you for your great review, I am very proud of the team, they do such an amazing job and I am very very lucky to have such a wonderful team. We cant wait to welcome you back again soon, All the best Jon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
This Hotel had problems with the hot water, and black water running out at times due to old pipping i was told. There was never any sun beds available after 7am in the morning, the hotel manager agreed with me in my opinion this was barely a 2 star hotel. the new years eve entertainment and food was awful and again even confirmed by the hotel manager, even so i was refunded my £235 that was the over priced cost of the new years event. Yes there was a storm that closed the beach the pool areas, and more importantly the airpot, however this tropical storm by all accounts was know to be coming by the hotel, but not communicated even with a simple signing the reception area to its guests, in my case causing real problems and being stuck in this 2 star motel for a further 4 days, however when i tried to leave for allturnative hotel they did attempt to firstly drop there price to stay and after having to spend two hours with different so called managers to resulve my problems and complaints i insisted in only speaking to the top man, who was more than helpful i must say. However at what price do you put on your only holiday in the year ???????????
Stayed 5 nights in Dec 2018
Response from Jon Cannon on 22 Jan 2019
Dear Anonymous Thank you for writing in. As the new GM here I cant comment on your stay, I do understand that Domenic the previous GM met with you and resolve the issues to the best of his abilities. I have taken on board all of your feedback and we will be working on many aspects of the hotel, I'm just sorry it spoiled your holiday Kind Regards Jon Cannon General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff especially the house keeping Manager who was exceptionally accommodating.
Stayed 11 nights in Dec 2018
Response from Jon Cannon on 18 Jan 2019
Dear Anonymous Great to see you enjoyed your stay with us here at Novotel Samui. I'll pass on your feedback to Khun Mo our housekeeping manager, she is a superstar and works very hard to make everyone's stay a special one. We look forward to seeing you again soon Warm Regards Jon Cannon General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great food, great service and great pool. Highly recommend this hotel if you’re in Koh Samui. It is a family resort though so if you’re looking to party try another spot... lots of kids!
Stayed 1 night in Dec 2018
Response from Jon Cannon on 18 Jan 2019
Dear Anonymous Great to see you enjoyed your stay with us, you are right we're definitely not a party hotel, but with 2 pools, 2 bars and 2 restaurants we do have quieter zones, we are lucky that we can offer both to try and accommodate everyone's needs We look forward to welcoming you back again soon Warm Regards Jon Cannon General Manager

6/10 Okay

Poopsta, Australia

Liked: Cleanliness, staff & service
Rooms good size and comfortable. Staff good, but beach not clean Breakfast buffet ok, but flies on most food (cheese, salami cakes etc). Stay away from Seafood Buffet Dinner. TERRIBLE !!! Prawns and squid overcooked by chef who has no idea about cooking seafood. No fish, salmon steak, crab or lobster or bugs !!! I have never seen such a poor quality seafood buffet !
Stayed 5 nights in Nov 2018
Response from Wichit on 4 Dec 2018
Dear Poopsta, Thank you for sharing your feedback with us. I noted all your concerns regarding our food quality, which I will pass to our F&B Manager and Executive Chef for their improvement and appropriate action. Please accept my sincerest apology that it happen during your stay. I hope that we would have another chance to better serve you in the future. Sincerely, Wichit Wandee Front Office Manager

8/10 Good

N D

Liked: Cleanliness, staff & service, room comfort
Good Stay.
A very good stay First time to Samui and I'm glad I chose the North Chewang area to stay in. The hotel was ideally located and had all the facilities that I wanted. There were some parts of the hotel that could do with a bit of a touch-up.
Stayed 3 nights in Oct 2018

10/10 Excellent

yuval, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although our original room was located in a section that is going under renovation, the nice staff made an effort to transfer us to a different section, that is without charging us extra as they were supposed to.
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel
The location n staff are nice.. but the hotel bed is not very comfy.
Stayed 3 nights in Sep 2018

10/10 Excellent

Charlie, Hitchin, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay, away from main centre in Chaweng
The hotel is split by one of the main roads in Ko Samui, with half the accomodation and one of the two pools nearer the beach. We stayed in the part that is further from the beach and it was noticeably quieter than the beachside; no scramble for poolside seats, no scrum at breakfast (which by the way is included as part of the Expedia cost) and a much more laid back feel. Our superior room overlooked the pool which meant the kids (2 x teenage boys) could pop in for a swim before mum and dad were ready. The room itself was large with lots of floor space, a big bed for us, a big bunk for the kids and a large Thai style sofa that could have been another double bed! One oddity is that the bathroom is really big so feels part of the living space (separated by a windowed wall) but the loo is visible if you don't shut the door. A family will get used to this quickly. Location wise, the hotel is about 15 minutes walk along the beach from the town centre. There are a few small restaurants nearby that are quite fun. The hotel puts on a free bus to town 3 times a day. The hotel's location means that there is very little beach frontage, but a 5 minute stroll took us to an empty part of the beach. The beach is lovely, do try the kayaking and the fruit salad from the local vendors. I'd stay here again!
Stayed 5 nights in Aug 2018

10/10 Excellent

Snezhana, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family loved the hotel, sparkling clean, friendly staff always looking to help the guests.
Stayed 4 nights in Aug 2018

6/10 Okay

Danny, Kuala Lumpur

Liked: Staff & service, property conditions & facilities, room comfort
Disappointing and overpriced hotel
It's not what I expected from Novotel chain with the Novotel Samui. Downright disappointed with just about everything. The only thing good was the reception staff. Room is too dark. No ceiling light at the office desk and shower. There is a cove ceiling but it had no lighting. There is limited selection of instant coffee and only black tea Lipton available in the room. Cable TV has limited foreign channels. 2 days of room cleaning and not enough towels. Had to always call in we need 3 got 2. Dirty glasses not cleaned. The breakfast could be managed. There are too many people coming for breakfast and only 1 person at the hot grill making eggs, french toast and pancakes all on a small hot grill. The result is a huge que at the egg station all waiting. After 2 days of struggling to cut the bread with the dull bread knife I had to finally complain and did get a proper sharpened bread knife. I took my son to the beach front just after the pool and played in the sand and went out to the ocean a bit so my son can play with the sea water. I was shocked when I turned back and saw the storm drain or sewer drain outfall just very left of the hotel. Stayed in the pool after that. The Thai restaurant looks nice and we went for dinner only to wait 25 mins for our dishes because the same kitchen also cater to room service. Food was not upto par for Thai dishes. Checking out trying to get help for luggage is waiting for a long time only 1 luggage porter. Unfortunately I won't be coming back
Stayed 4 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 16 nights in Aug 2018

8/10 Good

Dror

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The hotel is very good . located far from downtown.
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED IT!! Most staff very friendly and helpful . Rooms very spacious and beds comfortable Walking distance to shops and restaurants... overall had a very pleasant experiance and would come back again.
Stayed 9 nights in Jul 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall experience
Nice and relaxing resort, helpful staff and good facilities
Stayed 4 nights in May 2018

10/10 Excellent

Gudmundur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good beach hotel with good service
Just a one night stop, but great room and spacious. The hotel is right on the beach. Good pool and nice service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great spot
The staff we very friendly and we got an upgrade to a bigger room. Great spot so we used the pool and the beach that the hotel backed onto. Next time we would book beach side rather than hillside. The one criticism was that the bed was quite hard.

8/10 Good

K, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the beach
Quiet and clean hotel with friendly staff. Decent breakfast buffet and 1-for-1 deals on beers and cocktails at specific timing. Close to Chaweng town centre with free shuttle service (1-way). Tom Yum Thai restaurant serves delicious meals at reasonable prices in a comfortable ambience.
Stayed 4 nights in Mar 2018

2/10 Terrible

JB, France

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach in front of the hotel is polluted with tar..
Beach polluted with tar, oil, plastics, drums... great!
Stayed 7 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally worth the price and an excellent experienc
We stayed here 5 nights during the busy week just before Christmas through after Christmas, when prices are higher. I've stayed at a LOT of hotels in Ko Samui and this has been my favorite by far. The pool and dining/bar area by the beach is simply awesome. The cocktails are first class and we loved the happy hours. (2 a day!) Only negative was we thought we were staying on the beach-side of the main road but actually for the "hill-side" rooms you have to cross the street and walk a hundred yards/meters or two but trust me, once you accept that you won't mind the walk. Beach side rooms are way more expensive and probably not worth it, at least on this given week when even the hill-side rooms were nearly double their normal rate. Also liked the multiple pools and the breakfast buffet was quite nice.
Stayed 5 nights in Dec 2017

8/10 Good

marnie, melbourne australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all rounder
Good hotel and probably the best pool in Samui. Whilst a little ‘tired’ in some spots it compares well to other hotels in the area and probably one of the better places. Also it is just north of main chaweng and an easy walk or 50 baht per person ride into town on a tuctuc. One thing to note, like many of the hotels here, it spans over two sides of the road - beach side and ‘garden view’ which is a fancy name for it is on the other side of the road from the beach. Had we known we would have paid a bit extra to be on the beach side. Whilst rooms still lovely, it was just a pain and a big walk with two little kids in tow to go to and from the room to the beach each day so we found ourselves packing a big bag in the morning g and heading down and settling in for the day which wasn’t ideal.
Stayed 14 nights in Sep 2017