LED TV
Check availability

Reviews of Knutsford

2.5 out of 5
Knutsford
Chester Road, Knutsford, England

Reviews

7.8

Good

Rating 10 - Excellent. 43 out of 153 reviews" "
Rating 8 - Good. 69 out of 153 reviews" "
Rating 6 - Okay. 23 out of 153 reviews" "
Rating 4 - Poor. 6 out of 153 reviews" "
Rating 2 - Terrible. 12 out of 153 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

2.0/10

Amenities

8.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for our stay on line and on arrival at the hotel it was closed, all padlocked up. We had to find alternative arrangements that was not ideal at 12.30am in the morning.Not happy at all!
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel closed down at the beginning of Covid. We turned up and it was shut with a chain across the door and all the overgrowth was around the hotel
Stayed 1 night in Jun 2021

2/10 Terrible

P

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Shut but bookable !!!!
I booked this hotel so that I could journey part of the way to Liverpool for an important meeting the following day and on my arrival the hotel front doors were chained up and was shut. How could you allow me to book this knowing that the hotel wasn't open!!!!!! Late at night I had to find other accommodation.Was not happy and I'm trying to get my refund.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Expedia booked me into a closed hotel, without informing me. I am horrified by their lack of care.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Mar 2020
Response from Dawn on 5 May 2020
Thank You

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Easy checking in, very clean and quiet which is great for me.
Stayed 1 night in Feb 2020
Response from Dawn on 4 Mar 2020
Thank you for your positive comments.

4/10 Poor

Verified traveller

Disliked: Room comfort
Really Hard Mattress
The mattress was so hard it felt like we were sleeping on the floor. It took me 2hrs to get to sleep and then my partner woke up at 4am with back and hip pain. I too woke in pain. We're only in our early 40's. The last Ibis we stayed in the mattress was fine. I was really disappointed and feel the owner should be made to sleep there. Room 23 Knutsford.
Stayed 1 night in Feb 2020

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of way gem
Just needed a cheap night stop over before along drive home,hotel was very clean and rooms good for money.would recommend have stayed and paid more in Manchester area before and had a lot worse.all in all great for money
Stayed 1 night in Jan 2020
Response from ibis Management on 21 Jan 2020
Many thanks for your feedback

2/10 Terrible

gregory

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Very good value.
Stayed 1 night in Sep 2018

10/10 Excellent

Mark, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly welcome and perfect for our stay...
Real loved the helpful staff and the hotel, the mopped floor in the room and bathroom was not great and quite dirty (maybe a dirty water mop was used) but other than this is was great. Thanks for the welcome!
Stayed 2 nights in Sep 2018
Response from Guest Relations on 26 Sept 2018
Many thanks for your feedback we are sorry to hear the floor did not look great, we will pass your comments onto our housekeeping team.

4/10 Poor

Matt

Cheap for a reason
Room clean But bed like concrete
Stayed 1 night in Sep 2018
Response from Guest Relations on 26 Sept 2018
Many thanks for your feed back and where sorry to hear you where not happy with the bed.

8/10 Good

Karen

Knutsford stopover.
Great location close to M6 and very convenient for our travel plans. Spacious room with excellent shower and comfortable bed. Nearby town of Knutsford is delightful with a variety of restaurants.
Stayed 1 night in Aug 2018
Response from Guest Relations on 5 Sept 2018
Many thanks for your feedback.

6/10 Okay

Martin, Gloucester, UK

Liked: Cleanliness, staff & service
Handy off the M6. Cheap and Cheerful.
It's cheap, clean and basic, so it does its job. No restaurant attached so everything needs to be driven to. Will stay again.
Stayed 1 night in Aug 2018
Response from Guest Relations on 5 Sept 2018
Many thanks for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, perfect location
Perfect location for the airport
Stayed 1 night in Aug 2018
Response from Guest Relations on 14 Aug 2018
Many thanks for your feedback

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from Guest Relations on 24 Jul 2018
Many thanks for taking the time to give us feedback

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018
Response from Dawn Holloway on 10 Jul 2018
Many thanks for taking the time to review our hotel

6/10 Okay

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Knutsford Ibis stay
The hotel is five, clean and comfortable for what you pay but it’s literally in the middle of no where with no food/drinks options and feels very remote.
Stayed 3 nights in Jun 2018
Response from Dawn Holloway on 10 Jul 2018
Many thanks for your feedback

10/10 Excellent

Kim, Mississauga Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very hard to find, even with a GPS. Very convenient for accessing Manchester Airport. Everything was great, just what was needed. Very comfortable. Thank you Kim
Stayed 1 night in Jun 2018
Response from Dawn Holloway on 10 Jul 2018
We are very sorry you found it hard to find us and thank you for taking the time to leave us feedback.

8/10 Good

Ane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect if passing through
Perfect if just passing through. Stayed just for the night. Basic clean hotel at good price.
Stayed 1 night in May 2018
Response from Dawn Holloway on 10 Jul 2018
Many thanks for taking the time to leave us feedback, we are glad your stay was good with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Dawn Holloway on 10 Jul 2018
Many thanks for your feedback

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Dawn Holloway on 10 Jul 2018
Many thanks for your feedback

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through
We were passing through and it was very convenient for the motorway and for Tatton Park. Staff were very friendly and our room was clean and spacious and Wifi was free for the duration of our stay, and parking was free. Couldn't ask for more.
Stayed 1 night in May 2018
Response from Reception Manager on 2 Jun 2018
Many thanks for taking the time to write about our hotel, we hope to welcome you back soon.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Economical stopover.
Stayed 1 night in May 2018
Response from Dawn Holloway on 10 Jul 2018
Many thanks for your feedback

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, unpretentious stopover.
Convenient for the motorway (and within striking distance of the event we were going to). The hotel has been marooned by a bypass, but the staff can guide you to restaurants etc. Best to bring breakfast bars.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
The hotel was a bit basic but it's good value for money. It was clean and the room was a good size. Only 20 min drive to Manchester Airport. I'd stay there again if needed

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible stay at this hotel walked into the room to find it freezing cold and the bed not made up, when I went to ask about the bed the receptionist simply gave me the bedding and I had to make it myself, the bed was ridiculously uncomfortable and sagging in the middle and after having to be up really early to drop a friend off at a training day I went back to have a sleep before a long drive, only to have the cleaner walk into the room and wake me up 30 minutes later even though it was 2 and a half hours before check out time, after complaining to Accor who own this hotel I have had no response in 2 weeks, find somewhere nicer for the same price

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice basic clean hotel

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a stopover
Strange location - area is run down but the Ibis Budget was wonderful - staff were great- hotel was clean and very comfortable - could have done with breakfast! Very pet friendly 🐕

2/10 Terrible

Beryl, Sussex

Liked: Cleanliness, staff & service
Hotel lost!!
It took me 2 hours in the dark to find with the help of several confused locals. The road layout has changed and the management of this IBIS hasn't taken this on board. Get it sorted or close it, don't put another potential customer through what I went through at the end of a tiring day. I used the Ibis, just off the M6 just as a place to lay my head and was not expecting such trauma. My SATNAV told me I had arrived and all I could see were roads and empty fields. GET IT SORTED !!
Stayed 1 night in Mar 2018

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop with good parking
A good place to stay for an overnight. Now on a dead end road. Nearest food is over the motorway . Interesting crossing the slip roads and the paths are getting overgrown so narrow.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in the middle of nowhere
Hotel itself was clean and modern, albeit very basic. Lady on reception was very friendly and helpful but was most apologetic about the lack of services around the hotel. Not the hotels fault I guess as local roads and access through to junction 20 of M6 has obviously recently changed but I was very disappointed to have to go back out in the car to find somewhere to get something to eat, and even then it was a pot noodle from the garage! I’ll know for next time!
Stayed 1 night in Mar 2018

10/10 Excellent

sam, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean/Quiet/and Secluded
Very quiet and lovely place to stay and. Be back on motorway within a few miles
Stayed 1 night in Mar 2018
Response from Reception Manager on 8 Mar 2018
Many thanks for your feedback glad to hear you enjoyed your stay with us here at the ibis hotel

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable stay. Rather hard to find though.
Stayed 1 night in Feb 2018
Response from Management Team on 18 Feb 2018
Many thanks for your feedback

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Management Team on 18 Feb 2018
Many Thanks for your feedback

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Management Team on 18 Feb 2018
Many Thanks for your feedback

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & Comfortable
Very handy to Manchester Airport. Very friendly, helpful staff on duty during our one night stay. Clean & comfortable room.
Stayed 1 night in Dec 2017
Response from Management Team on 18 Feb 2018
Many thanks for your feedback, we are happy to hear you had a good stay with us and we will pass on your feedback to the rest of our team.

8/10 Good

Liz, Newcastle

Liked: Cleanliness, staff & service
Great for Budget travellers
This hotel was booked for convenience and for a reasonable price considering it was Christmas Day night. The staff were great and very accommodating, made the second sofa bed up upon request. Room is basic but that was expected, room refreshments were available and room was clean. There is nothing around it as bypass has caused the local businesses to shut down. This does however make the road outside very quiet.
Stayed 1 night in Dec 2017
Response from Management Team on 18 Feb 2018
Many thanks for your feedback, we are very sorry you found the sofa bed uncomfortable.

6/10 Okay

Martin, Gloucester

Liked: Cleanliness, staff & service
Cheap. Clean. Warm. Isolated
I bought this as a stopgap coming home from a football night match. it does all you need to break a journey and sleep. There is nothing else nearby - literally - as the petroleum station and Little Chef closed when the new road opened to bypass the road the hotel sits on. Everything is OK about the room. It is clean, warm and functional. I didn’t try the free tea or coffee as the brands were generic. The bathroom was good, but it was the Worst shower I’ve ever experienced. When you switch it on so there is sufficient power, it is to heart when you switch the heat down it pulses in a way which is very hard to get a shower. These are a shame because the shower cubicle and rest of the bathroom are very good. Staff at reception are excellent, friendly, though rather bored because of the lack of trust quick passin worst shower I’ve ever experienced. When you switch it on so there is sufficient power, it is to heart when you switch the heat down it pulses in a way which is very hard to get a shower. These are a shame because the shower cubicle and rest of the bathroom are very good. The Wi-Fi is free, but slow. Staff at reception are excellent, friendly, though rather bored because of the lack of business. With a carpark that was half full, it seems that some people are still finding the hotel, though it does not show up on satnav with the new road confusing it. Would I stay there again? Yes, because it’s really cheap, clean, warm and handy for what I want.
Stayed 1 night in Dec 2017

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
Comfortable stay. Friendly staff. Value for money. Would recommend.
Stayed 1 night in Dec 2017

10/10 Excellent

pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and efficient. Lacks signs to find it
“ it does what it says on tin”! Simple n efficient ONLY PROB IS LACK OF SIGNAG FROM THMOTORWAY JUNCTION....is off a little slip rd immed after leave roundabout...no sign there...ended up on dual/M rd hlfway to manchester or somewhere. Wd help if they were allowed put some signage.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near venue for Awards Dinner
Basic hotel quite adequate for an overnight stay at a very reasonable price Lady on reception guided me in on my hands free mobile when I had difficulty finding location
Stayed 1 night in Nov 2017

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service, not a lot by hotel. Ok for a 1 night stay though.
Stayed 1 night in Dec 2017

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2017

6/10 Okay

Steve, Devon

Liked: Staff & service
Disliked: Property conditions & facilities
No food
I have been travelling around the country for work. Finally got to the hotel to find out that they don't do food and it was a bit of a walk to get some. I didn't want to go out to get food after being travelling all day.
Stayed 1 night in Nov 2017

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Difficult for my GPS to find!
New roads don't appear on my GPS yet! Pity here was no kettle for a hot drink, especially as there are no eating facilities nearby now. Quiet although near a busy road.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Budget, but does a job. Nice and clean with freindly staff.
Stayed 1 night in Oct 2017

8/10 Good

Clive

Liked: Cleanliness, staff & service, room comfort
Smelly Room
The Room was quite smelly as if it had not been used for a long time almost a damp feeling to it. Lady on reception was extremely helpful on local places to go for dinner and good pubs please thank her for her help.
Stayed 1 night in Oct 2017

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017