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Reviews of Super 8 by Wyndham Knoxville East

2 out of 5
Super 8 by Wyndham Knoxville East
7585 Crosswood Blvd, Knoxville, TN

Reviews

6.8
Rating 10 - Excellent. 210 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 203 out of 1001 reviews" "
Rating 4 - Poor. 128 out of 1001 reviews" "
Rating 2 - Terrible. 149 out of 1001 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband stayed while traveling and he was happy. He slept and went on his way.
Stayed 1 night in May 2024

2/10 Terrible

France

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross , ran down is an understatement.
Stayed 1 night in May 2024

2/10 Terrible

Stephanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say that it was a "place to sleep" while traveling through but it's pretty hard to sleep when you dont even want to lay on the bed let alone use the blanket and trying to keep an ear alert to make sure that your vehicle isn't getting broken into. Staff was not helpful, charged my credit card even though i had already paid in advance, said room was non smoking but smelled of cigarettes. Terrible, terrible place. I will never stay at another super 8. I thought it would be ok because its a national chain and my local super 8 is nice. So bad. Dirty... ugh. The light switches looked as if they have never been cleaned. So bad.
Stayed 1 night in May 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is completely unsanitary, and the continental breakfast is a granola bar and coffee. The beds are uncomfortable, sheets have cigarette burns, and I doubt that they’ve mopped the floors. It’s a shame that this is listed on Expedia.
Stayed 1 night in Apr 2024

4/10 Poor

Lisa

Travelled with partner
Disliked: Amenities
It's not a breakfast as pictured in website. Coffee was like mud. Very disappointing .
Stayed 1 night in Apr 2024

6/10 Okay

Edward

Travelled with family
Close to interstate
Stayed 1 night in Apr 2024

2/10 Terrible

Nathan, Sumrall

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty smelled bad, furniture was worn, room and furniture falling apart. Tubs were not clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
bed was comfy
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we especially appreciated was the friendly and helpful desk clerk.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice over all budget freindly.
Stayed 1 night in Feb 2024

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in there was a female tweaker fighting with her boyfriend above us. It was a physical and verbal altercation. So we asked to move rooms and were accommodated. The new room had holes in the comforter, cigarette burns on the furniture, paint peeling off the walls, a leaky shower, and the flooring was so bad it felt like we were going to fall through the floor in multiple areas. Not a fan.
Stayed 1 night in Feb 2024

6/10 Okay

Ken

Business traveller
Liked: Staff & service
Friendly, safe and good price. Only issue, which I consider one of the most important aspects of a Hotel room is the TV. After a long travel day/work day, I like to at least be able to watch 1/2 hr or so of tv. .news, etc.. this tv was staticky at best and then would go to "double-vision" and become unwatchable. Didn't feel like changing rooms as I was exhausted. . I gave up and watched on my laptop.
Stayed 1 night in Jan 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quick stay. Everything went well.
Stayed 1 night in Dec 2023

6/10 Okay

Timothy

Business traveller
Stayed 4 nights in Dec 2023

6/10 Okay

jeffrey

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Website says breakfast included. Pictures show breakfast. There is only coffee.
Stayed 1 night in Dec 2023

4/10 Poor

Mark

Travelled with family
This motel is not worth it. Room was dirty, smelled like smoke (even though it’s a smoke-free room), bed was very old and uncomfortable, and the bathroom was beat up. They also offer breakfast, which they didn’t have available for our stay. I do not recommend this place to anyone.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We pulled into the parking lot for our stay, we couldn’t even get out of the car before being approached by people telling us that they had bedbugs in their two rooms.. checked out room and it seemed fine from bedbugs but had “other” bugs..
Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Jacque

Disliked: Staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

Kaisha

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was dusty/ dirty. There were roaches crawling in our sink. The television did not work. We had no hot water in the morning for a shower. We were suppose to stay to another night, but I refused. Booked this hotel through Expedia, and management made me go through them for a refund. I did just that!
Stayed 2 nights in Nov 2023

6/10 Okay

Debbie

Travelled with partner
Disliked: Staff & service
They advertised breakfast there wasn't anything to eat
Stayed 1 night in Nov 2023

4/10 Poor

JANICE

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Santiago

Stayed 1 night in Oct 2023

10/10 Excellent

Anderson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long trip
Good
Stayed 1 night in Oct 2023

8/10 Good

Brian, Tamarac

Liked: Cleanliness, staff & service, property conditions & facilities
Decent rooms with responsive maintenance requests.
Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The front desk attendant gave us 2 rooms the first one was non smoking and smelt horrible and bed had burn stain on sheets room number 2 was non smoking and it had something all over the comforter and on all this the hotel owner kid was in the lobby why his parents was upstairs having a party cause our second room was next to it and how we know that is the front desk attendant told me his parents was upstairs. Not only my room while I was their trying to get my money back 3 other families had worse problems and left but they got lucky and got their money back. Hotels.com had to give me a credit cause the hotel wouldn’t ! Never again
Stayed 1 night in Oct 2023

2/10 Terrible

Blanca

Disliked: Cleanliness
Stayed 2 nights in Oct 2023

4/10 Poor

Fady

Disliked: Cleanliness, property conditions & facilities
There were bed bugs.
Stayed 1 night in Oct 2023

8/10 Good

Ebonee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ivan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 2 nights in Sep 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are accessed directly to incoming parking area.
Stayed 1 night in Oct 2023

4/10 Poor

William

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The breakfast misleading, practically non existence. The pool under maintenance never used my bathing suit with 80s temp. Got photos to prove.
Stayed 7 nights in Oct 2023

2/10 Terrible

Stephanie

Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crappy pillows
The pillows was crappy! We had a king size bed with 3 little pillows, just a bit bigger than travel pillows. Other than that, everything else was good
Stayed 1 night in Oct 2023

2/10 Terrible

Adam

Travelled with family, Travelled with group
Disliked: Amenities
I didn’t like that the staff was rude and that the units were I clean. The blankets had stains on them and the air conditioning systems seemed to have mold on the vents.
Stayed 3 nights in Sep 2023

2/10 Terrible

Lisa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I have two disabled children. The first room we got the air conditioning was not cooling down the room. My son with epilepsy has to stay cool. The second room the toilet did not work so I had to take my autistic son to the hotel lobby at 100 in the morning not counting having to move all our stuff from one side of the building to the other. While moving everything my son cut his leg. The next morning we had to move everything to a third room so we had a bathroom.
Stayed 2 nights in Sep 2023

2/10 Terrible

Niluka, KALAMAZOO

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property is cheaper to book, so can't complain but the room is dirty. Not good for family

2/10 Terrible

amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Thurs: check in, (1 room, 2 adults 2 children 2 double beds nonsmoking) husband found cockroach, a clothing tag in bathroom floor, a pair of womens panties behind the toilet (i assume they were laid on the back then fell downand forgotten by the ownerAND housekeeping), blond hair (alot of it) in the desk chair, 1/4 inch (ish) section of false lashes on the room telephone keypad, multiple dust/hairballs in the floor over around the floor lamp, both blankets and comforters for each bed had cigarette burns (we were in a nonsmoking room). I cleaned the room myself The toilet, tub/shower, floor, sink, desk, shelf, and cleaned the ENTIRfloor with a washcloth on my hands and knees. Friday: took panties to desk clerk and complained about the previously mentioned stuff. He said he was sorry. I came back to front desk a few hrs later asking for towels as our room had 3towels and1 washcloth @checkin and the desk clerk said he was going to send someone to clean our room but we had the DND sign on our door so they couldn't. I told him id already cleans the room myself last night.ame in around 930p to the VERY STRONG smell of Marijuana in our room (I have a 7 & 12 yearold & asthma) it was like walking into brick wall it was so strong. (We discovered it was coming thru the adjoining room under the door.) Sat: was my uncles funeral so we went to it ran to townsend for a couple hours and had planned to stay another night as id pay for 3 nights. But the more i replayed the lsst 2 daysthemoreiwantedtojustgohomedeskclerkwassnarkyanddidntseemtocarebutwasveryfasttotellmehecouldorwouldntrefundmymoneyforsatnightbecausewewereleaving
Stayed 3 nights in Aug 2023

10/10 Excellent

Mark

Stayed 1 night in Aug 2023

8/10 Good

JULIE

There is no continental breakfast hasn't been since Covid but they advertise like there still is a hot breakfast available. There was yogurt, packaged donuts, granola bar and coffee. I don't like hotels because they always seem rundown and this one didn't disappoint.
Stayed 1 night in Aug 2023

8/10 Good

Amy

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amenities are BAD
We stayed for 2 nights for the pool mostly while in town visiting my in-laws l. Honestly everything was super clean and fine BUT amenities are CRAP! Breakfast is: Honey Buns Oat & honey nature valley granola bars Yogurt That’s all folks for their SUPERSTART breakfast. Zero pool towel and 4 ppl only gets 2 towels. Oh and their vending machines are EMPTY
Stayed 2 nights in Jul 2023

10/10 Excellent

Thomas

Liked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Norma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep in your car if this is your only option.
There were bed bugs, drug paraphernalia, and dirty blankets with food spilled on them (ramen). I immediately not even 2 mins after I checked in, checked out and they refused to give me a refund. It was absolutely disgusting. The desk clerk was very rude as well. Terrible service and disgusting.
Stayed 6 nights in Jul 2023

6/10 Okay

DAVID

Stayed 2 nights in Jul 2023

6/10 Okay

Marc

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very polite and considerate, and great.I greatly appreciated their courtesy and the job they did.However, the first room we were initially checked into,had an air conditioning issue and it was HOT.So they moved us into another room, which was better.The swimming pool was dirty, and we didn't care for that at all.And the so called Superstar breakfast that they advertise in the lobby is a bad joke.As in hOney buns, black cherry Activia yogurt,nutri grain bars, and coffee and juice machines for beverages.The pictures and advertising is very deceiving and unless you are desperate,or just strapped for cash,or just wanting nice employees,I can't recommend anyone stay at this place.

8/10 Good

Carla

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stop to the mountains
Typical room, but smelled heavily of cigarette smoke
Stayed 1 night in Jul 2023

6/10 Okay

Adrienne

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Music playing until 4 am
Stayed 1 night in Jul 2023

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023