Front of property – evening/night

Reviews of Cam Thermal Resort Spa Convention Center

5 out of 5
Cam Thermal Resort Spa Convention Center
Yenice Mah. Soguksu Cad. No:68, Kizilcahamam, Ankara

Reviews

7.6

Good

Rating 10 - Excellent. 70 out of 193 reviews" "
Rating 8 - Good. 63 out of 193 reviews" "
Rating 6 - Okay. 23 out of 193 reviews" "
Rating 4 - Poor. 16 out of 193 reviews" "
Rating 2 - Terrible. 21 out of 193 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

9.2/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ÇAGLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aldığı fiyatı kesinlikle hak eden bi hizmet
Stayed 1 night in May 2024
Response from Cam Thermal Resort Spa Convention Center on 18 May 2024
Dear Çağla, Thank you first and foremost for taking the time to rate and write a review. Your feedback is highly appreciated, and your satisfaction is our priority. We're delighted to hear that you found the service you received to be worth the price you paid. Providing excellent value for our guests is something we take pride in. Thank you for rating us 5 out of 5! Your feedback is truly appreciated, and we look forward to welcoming you back in the future!Best regards,

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Güzel bir tatildi
Stayed 1 night in May 2024
Response from Cam Thermal Resort Spa Convention Center on 18 May 2024
Dear David, First and foremost, we would like to thank you for your evaluation and kind review. Your feedback is greatly appreciated, as guest satisfaction is our top priority. Wonderful! We are delighted to receive a perfect rating for your vacation! Guest satisfaction is always our top priority, and positive experiences like yours inspire us to maintain and improve our service quality. We hope to provide you with the same excellent experience on your next vacation. We can't wait to serve you again!Best regards,

10/10 Excellent

MERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Güzel bir deneyimdi teşekkürler
Stayed 1 night in May 2024
Response from Cam Thermal Resort Spa Convention Center on 16 May 2024
Dear Mert,First and foremost, we thank you for taking the time to leave your feedback. Wonderful! We are thrilled that you had a great experience with us. Providing expectional service to our guests like you iswhat we strive for. We appreciate yor positive feedback and look forward tohosting you again in the future. Best regards,

10/10 Excellent

HASAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Herkesin eline emeğine sağlık fiyat performans gittiğim en iyi otellerden biri
Stayed 1 night in May 2024
Response from Çam Thermal Resort Spa Convention Center on 3 May 2024
Dear Hasan,Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience during your stay with us. It is wonderful to know that you found our hotel to offer great value for money and that it is one of the best you have ever visited. Your praise means a lot to our team, and we look forward to welcoming you back for another fantastic stay in the future!Best regards,

10/10 Excellent

MOHAMMED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Her şey güzel teşekkür ederiz
Stayed 1 night in Apr 2024
Response from Çam Thermal Resort Spa Convention Center on 3 May 2024
Dear Mohammed, Thank you for taking the time to review our hotel. We are delighted to hear that everything was perfect for you. Your satisfaction inspires us to continually improve our service.The comfort and satisfaction of our guests are always top priorities, and your positive experience reflects the efforts of our team. We look forward to welcoming you back to our hotel for another wonderful stay. Thank you once again for your fantastic review. Best regards,

10/10 Excellent

ÖZGÜ

Liked: Cleanliness, staff & service, property conditions & facilities
Kaliteli hizmet veren iyi bir otel fiyat performans olarak üstüne tanımam
Stayed 1 night in Apr 2024
Response from Çam Thermal Resort Spa Convention Center on 27 Apr 2024
Sayın Özgü,Değerli yorumunuz ve 5 yıldız dereceniz için teşekkür ederiz. Sizin gibi bilinçli seyahat eden misafirlerimize en iyi en kaliteli hizmeti sunabilmek için çalışıyoruz. Sizi tekrar otelimizde ağırlamaktan mutluluk duyarız. Saygılarımızla,

10/10 Excellent

Dogan

Liked: Cleanliness, staff & service, property conditions & facilities
It is a clean thermal resort. Their food and services are 5-star.
Stayed 2 nights in Apr 2024
Response from Çam Thermal Resort Spa Convention Center on 28 Apr 2024
Dear Doğan,Thank you very much for your valuable review and excellent 5 out of 5 rating! We are thrilled to hear that you enjoyed our clean facilities and amazing food & services. Ensuring our guests’ satisfaction is our top priority, and we are committed to maintaining this standard. We look forward to welcoming you back for another memorable experience! Best Regards,

10/10 Excellent

MEHMET

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uzun zamandan sonra çok güzel bir tatil geçirdim ilgi alaka gerçekten çok güzel bundan sonra tercihlerim arasında olacak bir otel
Stayed 1 night in Apr 2024
Response from Çam Thermal Resort Spa Convention Center on 26 Apr 2024
Sayın Mehmet,Uzun zamandan sonra güzel bir tatil geçirdiğinizi duyduğumuza çok sevindik. İlgi ve alakanızı takdir etmek bize büyük bir mutluluk veriyor ve otelimizi tercihleriniz arasında eklemeniz bizim için büyük bir onurdur. Misafir memnuniyeti bizim önceliğimizdir ve sizin memnun ayrılmanız, bizim için en büyük ödüldür. Sizleri tekrar otelimizde ağırlamak ve unutulmaz deneyimler yaşatmak için sabırsızlanıyoruz. Saygılarımızla,

10/10 Excellent

EDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Güzel bir tatildi
Stayed 1 night in Apr 2024
Response from Çam Thermal Resort Spa Convention Center on 26 Apr 2024
Sayın Eda,Tatilinizden keyif aldığınızı ve mükemmel değerlendirmeniz için teşekkür ederiz. Misafir memnuniyeti her zaman önceliğimizdir ve sizin memnun ayrılmanız, bizim için en büyük mutluluktur. Bizim için önemli olan en iyi hizmeti sunmaktır ve sizin gibi değerli misafirimizin olumlu geri bildirimleri, bize bu hedefe ulaşmada büyük bir motivasyon sağlar. Tekrar sizi otelimizde ağırlamak ve harika bir tatil daha yaşatmak için sabırsızlıkla bekliyoruz. Saygılarımızla,

10/10 Excellent

SÜLEYMAN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sıklıkla tercih ettiğimiz bir tesis en iyisi diyebilirim
Stayed 1 night in Apr 2024
Response from Çam Thermal Resort Spa Convention Center on 24 Apr 2024
Sayın Süleyman,Sizleri tekrar tesisimizde ağırlamak için sabırsızlanıyoruz. Memnuniyetiniz ve sıkça tercih etmeniz, bize büyük bir mutluluk ve gurur veriyor. 5 yıldızlı değerlendirmeniz ve olumlu geri bildiriminiz için teşekkür ederiz. Sizin gibi değerli misafirimizin memnuniyetini sağlamak için çaba gösteriyoruz. Sizin için unutulmaz bir konaklama deneyimi yaratmak ve beklentilerinizi karşılamak bizim önceliğimizdir. Tekrar teşekkür eder, sizleri yeniden ağırlamaktan büyük bir memnuniyet duyacağımızı belirtmek isteriz. Saygılarımızla,

10/10 Excellent

AMELIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Perfect Hotel with everything
Stayed 1 night in Apr 2024
Response from Çam Thermal Resort Spa Convention Center on 23 Apr 2024
Dear AMELIA,Thank you very much for your wonderful review and rating us 5 out of 5! We are thrilled to hear that you had a perfect stay with us and that you enjoyed everything about our hotel.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations in every aspect of your stay. We truly appreciate your kind words and recommendation. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional experience in the future. Best regards,

10/10 Excellent

CANSU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Çam Thermal Resort Spa Convention Center on 23 Apr 2024
Dear Cansu, Thank you very much for your positive review and for rating us 5 out of 5. We are delighted to hear that you had a wonderful experience during your stay. Providing exceptional service and ensuring our guests' satisfaction are our top priorities. We appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future. Best regards,

10/10 Excellent

EMRE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eğlenceli ve kaliteli bir tatil geçirdik aldığı parayı fazlasıyla hak eden bir tatil
Stayed 1 night in Apr 2024
Response from Çam Thermal Resort Spa Convention Center on 22 Apr 2024
Sayın Emre,Öncelikle değerli zamanınızı ayırıp geri dönüş ve değerlendirme yaptığınız için çok teşekkür ederiz. Tatilinizden bu kadar keyif aldığınızı duyduğumuza çok sevindik. Sizin için kaliteli bir deneyim sunmak ve her kuruşunuza değer katmak bizim önceliğimizdir. Aldığınız hizmetin beklentilerinizi karşıladığını ve hatta aştığını görmek bizi mutlu ediyor. Sizlerin tatilde huzur dolu anlar yaşamanız için ekibimiz titizlikle çalıştı ve bu geri bildiriniz bize daha da güç veriyor. Deneyiminizi beş yıldızlı olarak değerlendirmeniz bizi çok mutlu etti. Bu tür samimi geri bildirimler, çalışmalarımızın değerini anlamamızı sağlıyor ve bizi daha da ileriye taşıyor. Tekrar değerli geri dönüşümünüz için çok teşekkür ederiz. Sizleri tekrar ağırlamak ve unutulmaz bir tatil deneyimi yaşatmak için sabırsızlanıyoruz.Saygılarımızla,

10/10 Excellent

KETTY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Türkiye de bir çok otelde konaklama sağladım termal için geldiğim bu otelde sadece termal değil her şey çok güzeldi
Stayed 1 night in Apr 2024
Response from Çam Thermal Resort Spa Convention Center on 15 Apr 2024
Sayın Ketty, Geri bildiriminiz için teşekkür ederiz. Sizlerin memnuniyeti bizim için çok önemli. Otelimizde konaklamanızdan memnun kaldığınızı duymak bizi mutlu ediyor.Termal olanaklarımızın yanı sıra diğer tesis olanaklarımızdan da keyif aldığınızı belirtmeniz bizi memnun etti. Sizin gibi değerli misafirlerimizin güzel deneyimler yaşamasını sağlamak için çalışmaya devam edeceğiz. Sizi tekrar ağırlamaktan mutluluk duyarız. Saygılarımızla,

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Her şey mükemmeldi. Teşekkür ederiz
Stayed 1 night in Apr 2024
Response from Çam Thermal Resort Spa Convention Center on 13 Apr 2024
Sayın George, Öncelikle değerli zamanınızı ayırıp geri bildiriminizi paylaştığınız için teşekkür ederiz. Memnuniyetiniz bizim için en büyük ödüldür. Sizin gibi değerli misafirimizin mutlu ayrılması, bizim amacımızdır ve bu hedefe ulaşabildiysek ne mutlu bize! Sizleri tekrar ağırlamaktan ve benzer harika deneyimler yaşatmak için sabırsızlanıyoruz. Her ziyaretinizde aynı mükemmellik seviyesini sürdürmek için çalışmaya devam edeceğiz. Tekrar çok teşekkür ederiz. Saygılarımızla,

10/10 Excellent

Dilara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Odamızın manzarası güzeldi ormanın içerisinde bir otel merkeze de yakın otelin temizliği iyiydi havuzları yeterli ve çalışanları ilgiliydi. Açık büfesi çeşitli ve lezzetli yemekleri vardı . Çalışanları güler yüzlü çözüm odaklılar. Biz memnun kaldık , tercihlerimiz arasında olacak
Stayed 1 night in Apr 2024
Response from Roas Team on 7 Apr 2024
Teşekkür ederiz

4/10 Poor

Okan

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was on a quest for relaxation at a supposedly relaxing thermal hotel. My experience turned into an obstacle course of disappointments. Our room-changing odyssey began immediately. The first room was a tech wasteland, broken safe box, dead TV. We barely unpacked before being moved again, this time to a room clearly meant for two… though we were a party of three! It took multiple trips down to reception to finally secure a proper room. The real blow came with the realization that the sauna and steam room, features I'd specifically asked about before booking were out of commission. "Renovations," they said, which felt like a slap in the face after being assured of their availability. The food wasn't terrible, but the monotony was disheartening. As for the thermal pool, it started promisingly warm, but then transformed into lukewarm territory. Ideal thermal pool temperatures typically range between 37-40 degrees Celsius (98.6-104 degrees Fahrenheit), so 23 Celsius was a frigid surprise. The cherry on top? Terrible WiFi, slow, unreliable, constant drops. The staff's smiles were empty consolation when faced with our growing list of issues. However, I must give credit to Elif, the manager. Despite the circumstances, her warmth apologetic nature and welcoming body language showed she cared, even if the solutions weren't readily available. The Verdict: This hotel convinced me that unless you're incredibly lucky, your stay is guaranteed to come with a side of unexpected hassles.
Stayed 3 nights in Mar 2024
Response from Çam Thermal Resort Spa Convention Center on 30 Mar 2024
Dear Okan Nalbant , Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you encountered during your stay at our thermal hotel. Rest assured, we taken your feedback seriously and have addressed these concerns with our team to prevent such occurrences in the future. We appreciate you bringing these matters to our attention, as it allows us to continually the quality of our services. We are truly sorry to hear about your disappointment regarding the sauna and steam room during your recent stay at our hotel. Our thermal temperatures are at the levels required for health conditions. Your health is the most important thing for us. In order to provide you with better quality service, the men's spa section has been taken into maintenance and is currently closed. All other spa sections are open and continoue to operate as usual. Our hotel has also opened the family cabin for men until the maintenance of the men’s spa section is completed. This information is provided to our customers during phone calls and online reservations. The decision to undergo renovation was made with the intention of enhancing the overall guest experience. We genuinely appreciate your undersanding and patience during this time, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.Thank you for acknowledging Elif, our manager in feedback. We greatly appreciate your kind words regarding her warmth, apologetic nature, and welcoming body language. It means a lot to us to hear that she made a positive impact, you encountered. If you would like to discuss your experience further, please do not hesitate to reach out to us directly. Best regards,

10/10 Excellent

Dilara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Her şey mükemmeldi herkese çok teşekkür ederiz ailemle birlikte çok güzel bir vakit geçirdik tam olarak aileyle gidilebilecek bir yer her damak tadına uygun yemek çıktığını düşünüyorum havuz sıcaklıkları gayet iyi üşüyorsun uz ne de yanıyorsunuz En başta biraz tereddütlüyüm ama iyi ki de gitmişiz teşekkürler Çam Otel
Stayed 1 night in Mar 2024
Response from Çam Thermal Resort Spa Convention Center on 29 Mar 2024
Değerli Misafirlerimiz, Harika geri bildirimleriniz ve samimi sözleriniz için çok teşekkür ederiz. Sizin ve ailenizin güzel bir vakit geçirmeniz bizim için büyük bir mutluluk kaynağıdır. Çam Otel’in aile dostu atmosferini taktir etmeniz bizi son derece memnun etti. Her damak tadına uygun yemeklerimizden keyif almanız, aşçılarımızın uzman deneyimleri ile tamamen ORGANİK ve DOĞAL ürünlerimizin yemeklerimizin lezzetine yansımasıyla son derece gurur duyuyoruz. Ayrıca havuzlarımızın sıcaklığının sizin için uygun olması ve tereddütlerinizin giderilmiş olması bizim için gerçekten değerli. İlk başta biraz tereddütlü olmanıza rağmen, iyi ki gelmişsiniz diyorsanız, bu bizim için büyük bir övgüdür. Suyun sıcaklığı uzman ekibimiz tarafından kontrol edilip en uygun termal sıcaklıkta ve yine en uygun sağlık koşullarında hizmet vermekte olup en çok tercih edilen termal havuz olduğumuz için gurur duyuyoruz. Sizi ve ailenizi tekrar ağırlamak için sabırsızlanıyor ve sizinle daha nice güzel anlar yaşamak için fırsatı dört gözle bekliyoruz. Saygılarımızla,

10/10 Excellent

HULKI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ilk giriş anından itibaren personel güler yüzlü ve nazikti bu çok hoşumuza gitti. Oda temiliği güzel yemekler lezzetliydi. Konumu doğa içerisinde ve güzel bir otel herkese tavsiye ederim. çam otele teşekkür ederiz...
Stayed 1 night in Mar 2024
Response from Çam Thermal Resort Spa Convention Center on 29 Mar 2024
Değerli Misafirimiz, Nazik yorumunuz ve güzel geri bildiriminiz için çok teşekkür ederiz. Misafir memnuniyeti bizim için her zaman önceliklidir ve sizin keyifli bir konaklama geçirmeniz bizim için en büyük ödüldür. Personelimizin güler yüzlü ve nazik hizmetinden memnun kaldığınızı duymak bizi çok mutlu etti. Odalarımızın temizliği ve yemeklerimizin lezzeti ile ilgili olumlu geri bildiriminiz de bizim için çok değerlidir. Ayrıca, otelimizin doğal ve huzurlu konumuyla ilgili olumlu geri bildiriminiz, bizim için önemli bir motivasyon kaynağıdır. Sizlerin tavsiyesiyle daha fazla misafirimizi büyük bir memnuniyet mutlulukla ağırlayarak, onlara unutulmaz bir deneyim sunmak için çalışmalarımızı siz değerli misafirlerimizin güzel tecrübeleriyle beraber sürdürmeye devam edeceğiz. Sizi tekrar aramızda görmekten büyük mutluluk duyarız ve Çam Otel’i tercih ettiğiniz için teşekkür ederiz.Saygılarımızla,

10/10 Excellent

HULKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bu zamana kadar bir çok termal otelde kaldım ama bu kadar temiz olanını ilk defa görüyorum neredeyse evimizdeki hijyene sahip , yemekler çok çeşitli ve hepsi çok lezzetli , şömineli alan ve canlı müzik bir harikaydı , termal havuz , masaj keyfi ve doğa yürüyüşü hem bedenimizi hem ruhumuzu dinlendirdi. Tüm personel çok güleryüzlüydü teşekkürler Çam Otel ailesi tekrar görüşmek dileğiyle ...
Stayed 1 night in Mar 2024
Response from Çam Thermal Resort Spa Convention Center on 29 Mar 2024
Değerli Misafirimiz, Güzel yorumunuz için çok teşekkür ederiz. Sizler için en iyi hizmeti sunmak ve konaklamanızı unutulmaz kılmak en büyük hedefimizdir. Termal otellerdeki deneyimleriniz arasında en temiz olanına sahip olduğumuzu duymak bizi çok mutlu etti. Evdeki hijyen standardını aratmayan temizlik anlayışımızla ilgili olumlu geri bildiriminiz için içtenlikle teşekkür ederiz. Misafirlerimizin sağlığı ve konforu bizim için en üst önceliktir ve temizlik konusundaki titizliğimiz, siz değerli misafirlerimize yüksek kalitede sunmaktan büyük gurur duyuyoruz. Yemeklerimizin çeşitliliğini lezzetini beğendiğinizi duymak bizim için harika bir haber. Mutfak ekibimiz, en taze ve en lezzetli doğal ORGANİK malzemelerle sizlere unutulmaz bir deneyim sunmak için sürekli profesyonelce çalışıyor. Şömineli alanımızda ve canlı müziğimizde keyif aldığınızı öğrenmek bizi çok mutlu etti. Atmosferimizi beğenmeniz ve keyifli bir vakit geçirmeniz bizim için çok kıymetli.Ayrıca termal havuz, masaj ve doğa yürüşleri ile bedeninizi ruhunuzu dinlendirme fırsatı bulduğunuzu duymak bizi sevindirdi. Personelimizin güler yüzlü ve yardımsever hizmetinin konaklamanızı unutulmaz kıldığını öğrenmek bizim için çok değerli. Çam Otel’i tercih ettiğiniz için teşekkür eder, sizi tekrar aramızda görmek için sabırsızlanıyoruz.Saygılarımızla,

2/10 Terrible

Mohamad Bassem

Stayed 1 night in Feb 2024
Response from Misafir İlişkileri on 18 Feb 2024
Değerli misafirimiz, konaklama deneyiminiz ile ilgili paylaştığınız geri bildirimler çok değerlidir. Her bir detayıyla tek tek ilgilenmekteyiz. Sizleri ağırlamak bizlere kıvanç vermektedir.

10/10 Excellent

Mustafa

Stayed 1 night in May 2023

10/10 Excellent

Abdelhafid

Stayed 1 night in Apr 2023
Response from GUEST RELATİONS MANAGER on 8 May 2023
Merhaba ;Değerlendirmeniz için teşekkür ederiz. Sizleri tekrar ağırlamaktan onur duyacağımızı bilmenizi isteriz.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from GUEST RELATİONS MANAGER on 20 Sept 2022
Merhaba, Değerlendirmeniz için teşekkür ederiz.Sizleri tekrar ağırlamaktan onur duyarız. Saygılarımızla

6/10 Okay

BABEK

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The location was perfect But: 1- the quality of the building and bathroom and lobby area was the same four-star hotel. 2- the quality of the spa wasn't good 3- the quality of restaurants and foods was very very normal. In self-serving was many items but quality not good
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from ÇAM THERMAL RESORT SPA & CONVENTİON CENTER on 2 Sept 2020
Merhaba, Değerlendirmeniz için teşekkür ederiz. sizi tekrar ağırlamaktan onur duyarız. saygılarımızla

8/10 Good

Demet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cam resort
It was peacefull
Stayed 1 night in Mar 2020

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice facility but room mix up
The facility was great, but the service wasn't that good. While my friend and I were asleep, some strangers opened our room door and came in. Apparently the front desk had given them the keys to our room by mistake. They left quietly, but we were started. After that, our key cards didn't work. We told the front desk about it, but they didn't seem too concerned.
Stayed 1 night in Nov 2019
Response from ÇAM THERMAL RESORT & SPA CONVENTİON CENTER on 25 Nov 2019
Hi, First of all, we thank you as ÇAM THERMAL RESORT & SPA CONVENTİON CENTER family. Your feedback has been taken into consideration. The necessary procedures were performed and the personnel was interviewed. We would be honored to welcome you again. Yours truly

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location and the looks of the property was nice. The staff feels detached and unfriendly at times.
Stayed 1 night in Nov 2019
Response from Misafir İlişkileri - Sevda İLHAN on 21 Nov 2019
Dear Our Guest, We would like to thank you for your time taken to share your valuable comments. We are sorry to hear that our service didn’t meet your expectations. I am sure that your feedback will help us to improve the quality of our services and your next visit will be more pleasant than the previous one. We will be more than pleased to welcome you back to Çam Thermal Resort&SPA Convention Center in the near future. Sincerely,

4/10 Poor

BATUHAN

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooms are not bad, staff is very unexperienced and unfriendly. Location is cool to stay and work.
Stayed 1 night in Oct 2019
Response from Misafir İlişkileri-Sevda İLHAN on 18 Oct 2019
Değerli misafirimiz Batuhan bey merhaba, Öncelikle konaklama tercihinizde otelimiz Çam Termal Resort & Spa Conventer Center'ı tercih ettiğiniz için çok teşekkür ederiz,otelimiz sizlere daha iyi hizmet sunabilmek adına yeniliklerine devam etmektedir,görüşleriniz bizim için çok önem arz etmektedir ,iletmiş olduğunuz konular departman müdürlerimiz ile paylaşılıp gerekli aksiyonların alınması sağlanacaktır,umarız bir sonraki konaklamanız da sizlerin daha memnun bir şekilde ayrılmanızı sağlarız,vermiş olduğunuz puanlamalar ve yorumlar bizlere ilerlememizde yol gösterici olmaktadır,otelimiz hem doğal kaynak suyuyla hemde doğasıyla sizlere hizmet vermekten büyük keyif almaktadır, Sizleri ve sevdiklerinizi en kısa sürede tekrar aramızda görmek isteriz, Saygılarımızla.

2/10 Terrible

Kemal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbishh Hotel.! Not what you see on the picture
To be honest i had alot expectations about the this hotel. The advertisement was very eye catching so it got my attention. However when i got there, it is nothing like what i expected. Firstly being 'thermal and spa' hotel certian facilitys should of been free. but NO evething you need such as jaqusi, was chargeable 250lira for half hour which i think is ridiculis. In this kind of hotel I'm sure it should of been provided. Sorry to say but they even charged me for welcoming drink at the lobby which is 10lira. The food was disgusting. Everyday was nearly same food been provided not fresh. Kofte (meatball) was not cooked propley it still had blood in it. The rooms is not cleaned although we reqested to be cleaned just been ignored. Door frame was nealry going to hit my head and fall down on the floor. Bathroom face mirror that moves that came of from the wall when i wanted to use. Theres more i want to say but this comment box is just not enough. Dont go you dont get what you pay for. I left early i want my money BACK!!
Stayed 4 nights in Aug 2019

10/10 Excellent

Ynze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Misafir İlişkileri on 31 Aug 2019
Dear Guest Thank you very much for choosing our facility Çam Thermal Resort & Spa Conventer Center in your choice of accommodation. We aim to provide the best service for you. We would like to see you and your loved ones again, Our respect,

6/10 Okay

Yasar Muhammed

Disliked: Staff & service
Perfect location, but the quality of food, service was not sufficient. The people shouls be more friendly and helpful. That hotel deserves much better management.
Stayed 2 nights in Jul 2019
Response from Misafir İlişkileri on 12 Aug 2019
Değerli Misafirimiz, Öncelikle konaklama tercihinizde otelimiz Çam Termal Resort & Spa Conventer Center'ı tercih ettiğiniz için çok teşekkür ederiz,otelimiz sizlere daha iyi hizmet sunabilmek adına yeniliklerine devam etmektedir,görüşleriniz bizim için çok önem arz etmektedir ,iletmiş olduğunuz konular departman müdürlerimiz ile paylaşılıp gerekli aksiyonların alınması sağlanacaktır,umarız bir sonraki konaklamanız da sizlerin daha memnun bir şekilde ayrılmanızı sağlarız,vermiş olduğunuz puanlamalar ve yorumlar bizlere ilerlememizde yol gösterici olmaktadır,otelimiz hem doğal kaynak suyuyla hemde doğasıyla sizlere hizmet vermekten büyük keyif almaktadır, Sizleri ve sevdiklerinizi en kısa sürede tekrar aramızda görmek isteriz, Saygılarımızla,

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was in nice location but the condition of the rooms are horrible. As I checked in, I was given a room, where I found AC and mini refrigerator was not working, window and sofa was broken, bed was torn. I complained and they changed my room. In my second room bathroom door was half broken. AC was blowing only hot air. Room was suffocating. Me and my wife could not sleep. And there was also problem with communication, very few staff can speak in English. But the staffs were cordial and well behaved.
Stayed 1 night in May 2019

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must visit
Amazing location, breakfast choices, dinner choices. Spacious rooms.
Stayed 1 night in May 2019

4/10 Poor

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Waste of time
Language barrier caused issues in trying to book treatment. Hotel even ask you to grade them on foreign language proficiency. A waste of time and effort so left early. We booked for the spa not just for a hotel bed. Feed back comments to hotel were just ignored.
Stayed 2 nights in Feb 2019
Response from GUEST RELATİON on 20 Mar 2019
Dear guest, Thank you for choosing Çam Thermal Resort Spa. Thank you very much for your feedback. your opinions shared with our department managers. they said the necessary actions are provided.we look forward to welcoming you again in our hotel. Best Regards, Guest Relation Manager Gülbahar ÇALIM

10/10 Excellent

Rebecca B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything looked recently remodeled. Room was amazing. There was a good selection of food at breakfast and dinner. It was a great hotel at a good price.
Stayed 2 nights in Jan 2019
Response from Guest Relations on 9 Jan 2019
Dear guest, Thank you for choosing Çam Thermal Resort Spa . Thank you so much for specifying your accommodation experience with excellent scoring. We are happy you are satisfied with your stay.We look forward to welcoming you again in our hotel Best regards, Guest Relations Manager Gülbahar ÇALIM

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway
We enjoyed our stay in the pine mountains. The hotel was large and the pools were enjoyable. There were crowds at breakfast and dinner but plenty of food options.
Stayed 2 nights in Sep 2018
Response from Guest Relation on 15 Sept 2018
Dear guest, Thank you for choosing Çam Thermal Resort Spa... Your opinions are valuable for us.Thank you so much for your beautiful ideas. Respects, Guest Relation Gülbahar Çalım

10/10 Excellent

siju, Qatar

Liked: Staff & service, property conditions & facilities
Good hotel to live with all the facilities..
Nice we enjoyed the stay,facilities are good...next time we will prefer this hotel
Stayed 1 night in Jul 2018
Response from Guest Relationships on 4 Aug 2018
Thank you for sharing your feelings with us after our recent stay at the Çam Thermal Resort Spa. We are delighted to know that you meet your expectations and it is also a proud thing to learn that you have made every moment memorable in the heart of the Eternal City . We are waiting for you soon! Our respect, Guest Relationships Gülbahar ÇALIÖ

6/10 Okay

Murad, Amman, Jordan

The hotel is old but in fairly good conditions; the carpets in the hallway were stained. The staff were helpful but speak very little English and very inefficient. The hotel is supposed to be a thermal spa hotel while the pool has cold water. The indoor pool is small and crowded. The food was acceptable. The internet was very slow and intermittant. Parking was easy and free. The surrounding area is very beautiful. It is best to visit with a car.
Stayed 2 nights in Jun 2018
Response from Guest Relationships on 24 Jun 2018
Dear guest, Thank you for taking the time to share your review on Expedia following your recent stay in our resort. We sincerelyappreciate your kind expression of appreciation about the hotel facilities.We are taking to consideration on your reviews. It is our pleasure to be of service to you and we look forward to welcoming you back at the Çam Thermal Hotel, Kızılcahamam. Respects, Guest Relationships Gülbahar ÇALIM

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

8/10 Good

Saimir

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good overall but expect extra charge
Overall good experience, but we were charged extra on check-in over our reservation charges. Water in minibar should be free. Also, service in restaurant needs to be more polite.
Stayed 1 night in Jul 2017
Dear Guest, We value your feedback as we continuously strive to improve our facilities, through comments provided by our guests we will be able to do. Expedia works in two way which is one of paying when you arrive, second one is paying by expedia debit or credit card, since I can not see your name on the review you are probably made your reservation 1 st choice. So there are no apply extra charge on your accodamation. We sincerely hope to be able to welcome you again here at Çam Thermal Resort Hotel Sincerely yours, Guest Relation Gamze Dündar

10/10 Excellent

Muhlis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa Hotel
It was clean and beautiful stay. The food was okay. you can find better food outside the hotel campus. Nature and weather was great.
Stayed 2 nights in Jun 2017
Dear Mr. Muhlis, All of us at Çam Hotel would like to thank you for your comments regarding your stay with us. We are so pleased that you enjoyed our property and our efficient service. We look forward to welcoming you back in the future. Sincerely,Gamze Dündar Guest Relation

4/10 Poor

hotel expert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is less than expected
Our stay had several issues 1- staff don't speak English 2- food buffet was less than expected 3- staff were mostly not friendly 4- room condition was less than average 5- pillows were not comfortable In general... hotel was outdated.

8/10 Good

Nihal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Nice place good service and location was amazing

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
They do not let in unmarried couples
It was nice other then one of the receptionist. I was asked to proove my marriage eventhough We had our children with us. One of the most absurd thing I've ever experienced in a hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
It is a 5 star hotel, but it did not live up to that standard. The location is fabulous, in a lovely national park and the spa was nice, but the rest of the hotel was only ok and the restaurant was really, really terrible. It is a self-service buffet with sub-standard food, served in a very noisy and chaotic restaurant (lots of families with kids running around and just general chaos). Would not recommend this unless you are a family with children and you do not care about good food.