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Reviews of Quality Inn Kingstree

2.5 out of 5
Quality Inn Kingstree
1610 N Longstreet St, Kingstree, SC

Reviews

5.8
Rating 10 - Excellent. 22 out of 123 reviews" "
Rating 8 - Good. 24 out of 123 reviews" "
Rating 6 - Okay. 25 out of 123 reviews" "
Rating 4 - Poor. 21 out of 123 reviews" "
Rating 2 - Terrible. 31 out of 123 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Monroe

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Canceled my reservations. The outside needs pressure washing. The only thing that was GREAT was the staff, there was an excellent professional young man working the front desk on the evening of 9/2/2023
Stayed 1 night in Sep 2023
Response from Manager on 6 Sept 2023
Hello Monroe, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

4/10 Poor

Joseph

Travelled with family
You should not promote hotels you have not inspected. Will never use Expedia again. Can not cancel and get refund once you book into the worst hotel ever. Shame on you
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Hello Joseph,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 Excellent

Jerrell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice .
Stayed 2 nights in Jul 2023
Response from Manager on 1 Aug 2023
Hello Jerrell,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our property. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 19 Jul 2023
Hello Lauren, It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Huriey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel and Service
The Quality Inn Hotel in Kingstree, South Carolina is the worst hotel that I have ever stayed in. Once I checked into my room. I noticed that there was no refrigerator in the room. I called the front desk and informed the clerk that there was no refrigerator in the room. He told me to give him a couple minutes and he would bring a refrigerator to the room. 25 minutes had passed by and he didn't come to the room. While I was waiting for him to bring the refrigerator, I wanted to iron a shirt and noticed that there was no iron in the room but the ironing board was there. After waiting for 25 minutes I went to the front desk and there was no one there. I heard someone outside by the pool area and I went out there and it was the desk clerk talking on his cellphone and smoking a cigarette. I asked him what happened with him bringing a refrigerator to my room. He said he forgot. I informed him that there was no iron in the room. He then got up from where he was sitting and said he's going to get the refrigerator and iron to the room now. I walked back inside with him and he took a refrigerator and iron from another room and brought them to my room. His service to a guest was very poor. In addition, there were mice traps in the hallway along the side of the walls. Overall the room was not really clean. Stains were on the desk and counter.The shower could have been cleaned better so I didn't use it. I will never stay there again and I wouldn't reccomend anyone to stay there☹
Stayed 1 night in Jul 2023
Response from Manager on 10 Jul 2023
Hello Huriey, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
staff was very nice and accomodating
Stayed 3 nights in Jun 2023
Response from Manager on 30 Jun 2023
Hello Tammie,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 3 Jun 2023
Dear Guest,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Colleen evett

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, the staff was very nice and friendly. Also very accommodating
Stayed 3 nights in May 2023
Response from Manager on 2 Jun 2023
Hi Colleen,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A couple of glitches but the manager worked out the issues professionally and timely
Stayed 3 nights in May 2023
Response from Manager on 22 May 2023
Hello Malcolm,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terrible

Barbara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
In the bathroom of the first room offered to us, the vent was hanging from the ceiling, management not accommodating and rude. The second room had roaches.
Stayed 3 nights in Apr 2023
Response from Manager on 18 May 2023
Hello Barbara, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Hausatu

Stayed 3 nights in Apr 2023
Response from Manager on 3 May 2023
Hello Hausatu,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

2/10 Terrible

REGINA

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MISSING RESERVATION!!!
AGAIN they could find our reservation Even though we paid in advance and had the confirmation and itinerary number. We had to pay again just to get in the room late at night.
Stayed 1 night in Apr 2023
Response from Manager on 12 Apr 2023
Hello REGINA, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Adriane

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Manager on 4 Apr 2023
Hello Adriane,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on 15 Apr 2023
Hello Simone,Thank you so much for the incredible rating. We look forward to your next visit.

8/10 Good

Craig

Stayed 1 night in Feb 2023
Response from Manager on 24 Mar 2023
Hello Craig,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Dora

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got there I found a roach in my room then the bath tub drain was clogged bad experience
Stayed 3 nights in Feb 2023
Response from Manager on 23 Mar 2023
Hello Dora, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Lawanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Manager on 7 Nov 2023
Hello Lawanda,Thank you for taking the time to leave a positive review of your recent stay at our hotel. We greatly appreciate your feedback and are pleased to hear that you had an enjoyable experience. We strive to provide exceptional service and a comfortable stay for all our guests. Should you have any future travel plans, we would be delighted to welcome you back.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Nov 2022

8/10 Good

Adriane

Travelled with family
Liked: Room comfort
Staying for the weekend, the second night i came back late to find my keycard didn't work.
Stayed 2 nights in Oct 2022

6/10 Okay

Melinda

Stayed 1 night in Sep 2022

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I asked for a non-smoking room the room that I was in smell like cigarette smoke the shower curtain was torn and not in good condition when it took a shower it wet the floor up because the curtain was because I couldn't need it to be replaced
Stayed 1 night in Sep 2022

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness, staff & service
The room smells like smoke.i. ask for a no smoking room.the person at the desk go some air freshener.and we spray the room.it work for about two hours and the smells was back I was to tired.to ask for a new room.
Stayed 1 night in Sep 2022

6/10 Okay

TrinA

Stayed 2 nights in Aug 2022

8/10 Good

tera

Travelled with family
Liked: Staff & service
The hotel is rundown. The ice machine didn't work. There's old stained smelly dirty carpet as the floor covering which really needs to be replaced. The lounge seating area was dirty with leftovers laying all over the tables at 3pm.The actual room was 3.5/5. It has fridge, microwave,good water pressure & comfortable bedding. With a little TLC this could be a very nice hotel.
Stayed 2 nights in Aug 2022

6/10 Okay

Donald

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was comfortable. Breakfast was poorly lacking
The room was very comfortable and clean. The staff was nice and efficient. The breakfast was disappointing: The waffle-maker worked. However many condiments were missing (i.e. butter, salt, pepper). There were no fruit or bread options. The juice machine was either empty or broken. The dining area was not kept clean. Outside of the breakfast area, everything else was fine.
Stayed 2 nights in Jul 2022

6/10 Okay

Tequilla

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nothing needs updating especially since it’s the only hotel in Kingstree. Not very clean.
Stayed 1 night in Jul 2022

4/10 Poor

Eval

Disliked: Cleanliness
The word is infested with roaches and bed bugs my arms were all bit up .
Stayed 3 nights in Jun 2022
Response from Manager on 9 Jul 2022
Dear Eval Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Poojan Manager Quality Inn 833555888

10/10 Excellent

Ann

Liked: Staff & service, amenities, property conditions & facilities
every thing was fine
Stayed 1 night in Jun 2022
Response from Manager on 9 Jul 2022
Dear Ann Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Poojan Manager Quality Inn 833555888

6/10 Okay

Sherry

Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was friendly and helpful. The room was not clean. There were dirty rags left over from previous guest.
Stayed 1 night in Jun 2022
Response from Manager on 9 Jul 2022
Dear Sherry Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Poojan Manager Quality Inn 833555888

6/10 Okay

Gabriel

Liked: Amenities
Stayed 1 night in May 2022

10/10 Excellent

Tequilla

Travelled with family
Liked: Cleanliness, staff & service
Need more amenities
Stayed 1 night in Apr 2022

8/10 Good

Erik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Apr 2022

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoy myself. Room was clean staff was great
Stayed 2 nights in Apr 2022

6/10 Okay

Mike

Disliked: Cleanliness, amenities
Stayed 2 nights in Mar 2022

8/10 Good

Latania

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2021

8/10 Good

Torell

Stayed 3 nights in Dec 2021

8/10 Good

Brenda, Lithonia

Liked: Staff & service, amenities, property conditions & facilities
The rooms appeared to be renovated. The appearance was modern and appealing. Although, the venting system needs some work. There were some issues that housekeeping was happy to take care of. All the staff was friendly.
Stayed 2 nights in Nov 2021

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I arrived at the front desk.there was a strong odor of marijuana. I rang the bell for service and young man came out and began the check-in..He then informed that he only had 1 room even though I had 2 rooms listed under my confirmation number..He was able to accommodate me with a second room. The beds are extremely uncomfortable and the pillows looked like someone had taken the stuffing out them and placed them on those very hard beds..There was stains all in the carpet,couldn’t walk in my room with socks or shoes on..The carpet needs a deep cleaning. The doors needs to be painted and hangers added..This is the only hotel in this town within 16miles..The pool does not work.When checking out ,I rang the bell 4 times before one of the house keepers came and took my check out request information..Just as I got back to my car a young man approached and said he worked at the front desk..I said I spoke to the housekeeper and he returned back to talking on his phone.. I pray that someone gets a hold of this place and do a major overhaul..It has the potential and is much needed in the area..People will start driving 16-30 miles to find decent hotels..
Stayed 2 nights in Oct 2021

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Charlene

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not visit again
Hotel was under construction and dirty. Walls in bathroom we falling apart. Not very clean. All three lamps in the room did not turn in when going in because the plugs would not stay in the wall outlets.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay was ok. Beds where comfortable. Cleanliness was not so ok. Found a few roach’s in the room. Did notice that one cleaning lady was using some powerful cleaning agents that I would have preferred used in my room. Staff was very pleasant. Oh advertised that continental breakfast was available and had coffee. Be aware of area this hotel is in. Lots of unusual traffic.
Stayed 2 nights in Sep 2021

4/10 Poor

Deirdre

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff are great and helpful and friendly. However rooms all smell of cigarette smoke, items are broken or missing (e.g. blow dryer) and there were cockroaches in the room.
Stayed 1 night in Sep 2021

6/10 Okay

betty

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was horrible!!! Roaches, no shower curtains, missing wall sockets, rooms smelled old and stale like it was mildewed, lap shade broken, dirty comforter, non working phone. However despite the hotel being horrible, the staff was amazing and very helpful as much as they could, but they should close down until they are renovated!!!
Stayed 1 night in Aug 2021

2/10 Terrible

kathy

Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
They didn’t have a reservation and I had to get a handicapped room to small. They were booked for the weekend. I drove 12hrs thank god they had the one room left.
Stayed 2 nights in Jul 2021

2/10 Terrible

Kevin

Travelled with group
Disliked: Cleanliness, staff & service
I advise anyone riding motorcycles not to stay here !!!! My Motorcycle was stolen right out of the parking lot. Hotel is ok... Area is very unsafe!!!
Stayed 1 night in Jul 2021

2/10 Terrible

Brittani

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
They have
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia and the hotel charged me for my stay and I wont be satisfied until my money is returned.
Stayed 1 night in Jul 2021