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Reviews of Polaris Lodge

3 out of 5
Polaris Lodge
N. Star Boulevard, Kimberley, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 101 out of 243 reviews" "
Rating 8 - Good. 84 out of 243 reviews" "
Rating 6 - Okay. 42 out of 243 reviews" "
Rating 4 - Poor. 12 out of 243 reviews" "
Rating 2 - Terrible. 4 out of 243 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sonya Nash, Assistant General Manager on 22 Oct 2023
Thank you Alex for 5 out of 5 review on your stay with us at the Polaris Lodge. We are very pleased to see that you enjoyed your stay. We look forward to welcoming you back the next time you are in Kimberley.

8/10 Good

Andrew

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we’ve stayed at Polaris, and we will have no hesitation booking again! We love staying at the ski hill, especially for events and the rooms are always clean and comfortable! I would give staff and service a five star - but it seems whenever I call (in business hours) I don’t actually get to speak to anyone, but leaving a voice mail they do get back to you!
Stayed 1 night in Aug 2023

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities
Bit confusing to access but room was great. No on-site eating or staff but once you figure it out everything was great
Stayed 1 night in Aug 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Overall pleased with our stay 😊
Stayed 1 night in Aug 2023

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was a little confusing - check-in is at a different location than the building where the room is.
Stayed 1 night in Aug 2023

4/10 Poor

gordon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arrival they had no record of our reservation. The hotel clerk made us wait while she checked in other clients, even though we were first. Tried to double charge us.
Stayed 1 night in Jun 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was difficult to find and check in was in another hotel
Stayed 1 night in Jun 2023

10/10 Excellent

Kyle, Vancouver

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The room was great, and the staff member that checked us in and out was very helpful and thorough. The only negative was the elevator being out of order when we arrived, but it was working again by the next morning. It’s a short building anyhow, so an elevator isn’t the end of the world. We’d definitely stay again.
Stayed 2 nights in Jun 2023

8/10 Good

David

Business traveller
Liked: Cleanliness
Signage is unclear resulting in confusion during checkin.
Stayed 1 night in May 2023

10/10 Excellent

Mitchell

Stayed 4 nights in May 2023

8/10 Good

GEORGE

Liked: Cleanliness, staff & service
stay was great, but pool wasnt available for 3 days, the hot days🌞🌞
Stayed 7 nights in Apr 2023

6/10 Okay

Alan

Travelled with partner
Disliked: Amenities
The room was good but the area we were in was having some renovations done in the halls. No staff at Polaris and none of the restaurants were open although the email I received from them stated they would be open. I understand they were open but closed when they shut the ski hill down. They need to update their email.
Stayed 4 nights in Apr 2023

8/10 Good

Ofelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's on a ski resort. Nice view from our window. You can see the ski hills.
Stayed 1 night in Apr 2023

10/10 Excellent

Evelie

Stayed 1 night in Apr 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2023

6/10 Okay

Jeffrey

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Last minute ski day for one
Stayed 2 nights in Mar 2023

6/10 Okay

William

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Kimberley was a cute and family friendly resort which was great, however our experience at the Polaris Lodge wasn't the best. The lodge seems to be a separate part of the trickle Creek Lodge so if you need anything, you have to walk over to the other side. This includes checking-in/front desk (staff we're amazing!) and pool/hot tub. The place was under renovation when we got there as well, so it was a bit of a mess and dusty. The temperature control didn't work so even if we had air con on, it was roasting and had to open the windows (during the winter). The rooms we're pretty nice, but there was a lack of basic amenities (blankets, kitchen stuff, dead pillows, etc.) that just put a damper on things. Pretty "meh" experience.
Stayed 2 nights in Mar 2023
Response from LeeAnn on 21 Mar 2023
Thanks for taking the time to let us know how you think we can improve!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from LeeAnn on 21 Mar 2023
Thanks!

4/10 Poor

jamie

Stayed 4 nights in Jan 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 4 nights in Feb 2023

8/10 Good

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stays in Kimberley. The reservation was lost for some reason, but they made it all right. So all good.

6/10 Okay

Darcy

Liked: Cleanliness, staff & service
The staff were awesome, the room was just ok, it really needs to be updated for the rate with a few more amenities

6/10 Okay

Nicole

Stayed 1 night in Dec 2022

8/10 Good

Lenore

Liked: Cleanliness
A Little Pricey for the Room Size
We stayed during the summer so there was NO ONE there. Given that we were the only guests we wonder why we were given a room that had the AC/heater mechanism next to the room. No Kleenex. 1 hanger in closet. Only 2 drawers for clothes. The down comforter was too hot; without it, too cool. Probably fine for skiers but don't bring much. No equipment allowed in the room.
Stayed 1 night in Sep 2022

8/10 Good

Gail

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2022

4/10 Poor

Titus

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in May 2022

8/10 Good

Jacek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Susanne

Stayed 1 night in May 2022

4/10 Poor

Ronald, PENTICTON

Travelled with family
Liked: Cleanliness, amenities
TV was so old as to be almost unviewable. Offsite check in and poor instructions in how to access hotel. Nice place "in season" but a hassle otherwise.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and easy to get around the village
Stayed 1 night in Apr 2022

8/10 Good

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and I just walk for 1 minute to be at the ski resort.
Stayed 2 nights in Jan 2022

10/10 Excellent

Jessica

Travelled with family
Liked: Staff & service
Disliked: Amenities
Found a good room for a good price
Stayed 5 nights in Dec 2021
Response from Sonya Nash, Assistant General Manager on 6 Jan 2022
Thank you Jessica for the 5 star rating. We are so happy to hear you enjoyed your stay. We hope to have you stay with us again for a future visit.

6/10 Okay

David, Calgary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
nothing open at the hotel, not cafe no restaurant nothing- room was substandard compared to other visits to the same facility. bed was very uncomfortable, poor quality linens - no kleenex in room - two coffee filters, lights burnt out in bathroom - carpets worn.
Stayed 2 nights in Sep 2021

2/10 Terrible

Doug

Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Na
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The maid staff did not set up this room properly prior to our check in. There were only 2 hangars in the closet. There was no facial tissue in the room ( mistake corrected by desk staff). We were supposed to have coffee mugs but didn’t (another mistake corrected by desk staff on second day). The hair dryer did not work. It took until the next day to correct. The resort seemed to use Covid as an excuse to have very minimal service (none). We used our coffee pods the first day, and had to phone the next day for more. We had to enquire about garbage removal, and they told us to put it in the hallway. I must say overall, the front desk staff were excellent- they had to solve all these issues for us, and they always came through. The Polaris lodge has no ice machine. Smaller rooms do not have a fridge with a freezer. We were expecting a fairly upscale stay at a ski resort, but this was a very low grade experience. I have never had this low level of basic service either in remote tropical locations or at bargain basement chain hotels here in Canada. This is no where near getting good value for $200 per night (after tax).
Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
No bar microwave. No daily clean up. No ice in either building. Unit 310B does have a patio but the neighbours AC is like a jet engine. I did appreciate the friendly staff at the front desk and restaurant and bar that was open Thursday to Sunday. Totally enjoyed the pool and hot tub.
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Location to townsite Hotel is showing its age the lower level was not open however had not been used since ski season so it looked abided
Stayed 2 nights in Jul 2021

10/10 Excellent

Lavern

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021
Response from Sonya Nash, Guest Services Manager on 12 May 2021
Thank you Lavern for the 10 out of 10 rating on your stay with us. We are so happy to hear that you enjoyed your stay. We look forward to welcoming you back the next time you are in Kimberley.

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Sonya Nash, Guest Services Manager on 12 May 2021
Thank you Colin for the 10 out of 10 rating on your stay with us. We are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back the next time you are in Kimberley.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Sonya Nash, Guest Services Manager on 9 Apr 2021
Thank you for taking the time to write a review. We hope to see you on your next visit to Kimberley.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying right on the hill watching sunset over the last run! I loved the open courtyard between the 2 buildings but was sad to see it mostly empty due to Covid. I look forward to returning once we get back to the world of gatherings and entertainment!
Stayed 2 nights in Mar 2021
Response from Sonya Nash, Guest Services Manager on 9 Apr 2021
Thank you so much for the 5 out of 5 review. We are so happy to hear that you enjoyed your stay with us. We truly have a great location for both winter and summer. We look forward to welcoming you back again the next time you are in Kimberley.

8/10 Good

Thalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Mar 2021
Response from Sonya Nash, Guest Services Manager on 9 Apr 2021
Thank you Thalia for taking the time to review your stay with us. We are so pleased to see that you enjoyed it and we hope to see you back for a future visit.

6/10 Okay

Tyson G.

Liked: Cleanliness
Great location priced appropriately
The location and staff were amazing. The room was dated. Would have been nice to have a microwave or something to heat food. Verry limited on the pillows aswell other than that it was a great stay
Stayed 2 nights in Feb 2021

6/10 Okay

Kylee W.

Liked: Cleanliness
Lovely resort and hill. Friendly night staff. Clean, but that’s it.
Very nice, not comfy and older. No communication. Need to bring everything from home as they had nothing to supply us with. Friendly night staff, amazing hill to ride. Clean.
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right at the base of Kimberley Ski Resort
Stayed 2 nights in Jan 2021
Response from Sonya Nash, Guest Services Manager on 12 Feb 2021
Thank you for the wonderful comment. We are so pleased to hear that you enjoyed your stay with us. We definitely have a great location with being right at the base of the hill. We hope to see you again for another visit when you are in the area.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not worth the extra $$
the place could use some renovation and the utensils need to be restocked as there was a lot missing. The rooms in Trickle creek lodge are nicer for less money.
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020